Page 1 Way5000 User Manual WAY Systems 200 Unicorn Park Drive Woburn, MA 01801 www.waysystems.com This document is copyright © 2008 WAY Systems, Inc. All Rights Reserved. way5000 User Manual V1.00 4/3/2009...
Page 2 WAY Systems, Inc. Trademarks WAY and the WAY Systems, Inc. logo are trademarks of WAY Systems, Inc. in the United States and other countries. Other products mentioned herein are either trademarks or registered trademarks of their respective companies, in the United States and other countries.
Page 3: Table Of Contents
.......................7 ECHARGING THE WAY BATTERY PIN N ..........................7 NTERING A UMBER IV. USING THE WAY5000 RECEIPT PRINTER ................8 Loading Paper............................8 Printing Receipts or Reports ........................9 Feed Button..............................9 Testing the Printer............................9 Recharging printer battery .........................9 PRINTED RECEIPTS ......................10 Receipt Information............................. 10 VI.
Page 4 Application Configuration .........................64 Application Settings ............................64 Merchant Information............................68 Reset Configuration ............................70 User Preferences .............................72 Backlight Time ..............................72 Printer Test...............................74 About Way5000 (Display Way5000 Information) ..................75 ............................76 FFLINE OFFLINE MODE ........................77 ................................78 Credit................................78 Cash .................................82 ...........................84...
Page 5: Introduction; This Document
I. Introduction; This Document This User Manual explains how to set up and use your way5000 POS terminal to process credit card, debit card, and cash receipt transactions in both online and offline mode. It also describes more advanced way5000 administrative and troubleshooting topics.
Page 6: Way5000 Basics
To power your way5000 and/or the battery, plug a charger into the USB/Charge Port or connect to a PC USB port (cable not included). A wall charger is provided as a standard accessory with the way5000. A car charger is also available at www.waysystems.com.
Page 7: Turning The Way5000 On/Off
To enter a number, press the key a fourth time. Recharging the way5000 battery To charge your way5000, plug a charger into the USB/Charge Port or connect to a PC's USB port (cable not included), as shown in the illustration above.
Page 8: Using The Way5000 Receipt Printer
The MP100 receipt printer is a small portable thermal printer that uses a wireless infrared (ir) interface to communicate with the way5000 terminal. Receipts are printed without the need of a cable to connect the terminal and printer. To print, simply point the terminal at the printer and press the appropriate key on the terminal.
Page 9: Printing Receipts Or Reports
When the printing prompt or menu displays on the way5000, select OK/Yes and point the way5000 directly at and no more than 20 inches away from the front of the printer. Do not move the way5000 until the receipt or report begins to print. You must select either OK/Yes (F2) or Done/No (F1) to exit the printing prompt;...
Page 10: Printed Receipts
Invoice/Job# signature for company 235677 messages or other data. CVV2/CID Tran ID ASD123 Validation Code Sale 21.45 Convenience Fee: 1.05 Toll The various items on the sample receipt above, are explained in the following table. way5000 User Manual V1.00 4/3/2009...
Page 11 This is the type of transaction such as Sale, Return, Void, etc. Batch No. This is a batch number assigned by WAY Systems for tracking purposes. This number is incremented by 1 after each reconciliation. NOTE: This batch number has no relation to the batch number that is assigned by your payment processor.
Page 12: Way5000 Menu Structure
V. way5000 Menu Structure Top-Level Menu; Online Transactions, Reports & Setup 1. Credit 2. Debit 1. Sale 3. Cash 1. Authorize Only 2. Return 3. Void 2. Other Transactions 4. Force 5. Reconcile 6. Upload 2Pay 1. Trans. List 2. Last Trans 3.
Page 13: Sub-Menus
2. Footer 1 2.Merchant App Config 3. Footer 2 Info 4. Footer 3 5. Footer 4 6. Phone Num. 3. Reset Config 1. Check Update Check 2. Setup Update 3. System Version For WAY Helpdesk Use Only way5000 User Manual V1.00 4/3/2009...
Page 14: Offline Transaction Menu
1. Reset Admin 1. Admin Code Setup 2. Reset Admin 2. App Passwd Config 4. Setup 3. User Prefs 1. Backlight 4. Printer Test 5. About way5000 5. Go To See details on previous page Online Mode way5000 User Manual V1.00 4/3/2009...
Page 15: Transaction Definitions
(as soon as you return to a location where there is wireless coverage). If your terminal is lost, stolen, or damaged before you upload offline transactions, there may be no way for you to process (obtain payment for) these transactions. way5000 User Manual V1.00 4/3/2009...
Page 16: When To Use Reconcile
When To Use Reconcile Reconcile once a day (usually at the end of the day) to print a reconciliation report and clear the day's transactions from the way5000. What is in the Reconciliation Report A list by WAY's transaction sequence number of each transaction that was processed, including type, amount, whether a credit or debit, and authorization code or other transaction status.
Page 17: Optional Data Entry Fields In Transactions
Transaction Amount: This is the total amount of the sale in dollars and cents. A fee charged by some retailers for card acceptance. Convenience Fee: Toll Amount: This is an amount entry for tolls. Tip Amount: This is an amount for Tips for taxis, limos, etc. way5000 User Manual V1.00 4/3/2009...
Page 18: Online Transactions
Swipe the Credit Card through the reader. If this is successful, skip to Enter Card Number step 6. If the swipe does not work or the card is not present, you may manually enter the card number. Continue with Step 5. Back way5000 User Manual V1.00 4/3/2009...
Page 19 Enter 3 Digits Number From The Back Of The If the card is a Visa, MC or Discover card, the way5000 may prompt for Card the Security Code which is a 3 digit number located on the back of the card in the signature panel.
Page 20 Step 12 (Optional Screen – Convenience Fee) Please Confirm The Conv Fee Amount 1.00 If this field is enabled in the terminal configuration, the way5000 will ask C.Fee 1.00 you to confirm the convenience fee amount. Check the amount and press F2 (OK) to continue.
Page 21 Enter Toll Amount 1.00 If this field is enabled in the terminal configuration, the way5000 will prompt for the toll amount. Enter the toll amount and press F2 (OK) to continue. To skip this entry, press F2 (OK) to continue.
Page 22 Step 18-2 (Optional Screen - Declined Transaction) Declined If the transaction is declined, the terminal will only show the transaction status on the screen. Press F2(OK) to finish the transaction and return to the Transactions Menu of the Payment Application way5000 User Manual V1.00 4/3/2009...
Page 23: Debit
Step 5 (Optional Screen – INVOICE/JOB Number) Enter Invoice/Job # Number or Press If this field is enabled in the terminal configuration, the way5000 will OK to Continue prompt for and Invoice or Job Number. Enter the digits and press F2 (OK) 123456 to continue.
Page 24 Step 7 (Optional Screen – Convenience Fee) Please Confirm The Conv. Fee Amount 1.00 If this field is enabled in the terminal configuration, the way5000 will ask C.Fee 1.00 you to confirm the convenience fee amount. Check the amount and press F2 (OK) to continue.
Page 25 Enter Tip Amount Step 11 (Optional Screen – Tip Amount) 1.00 If this field is enabled in the terminal configuration, the way5000 will prompt for the tip amount. To skip this entry, press F2 (OK) to continue. Back Sale – Debit...
Page 26 Step 15-2 (Optional Screen - Declined Transaction) Declined If the transaction is declined, the terminal will only show the transaction status on the screen. Press F2(OK) to finish the transaction and return to the Transactions Menu of the Payment Application way5000 User Manual V1.00 4/3/2009...
Page 27: Cash
Step 4 (Optional Screen – INVOICE/JOB Number) Enter Invoice/Job# or Press OK to If this field is enabled in the terminal configuration, the way5000 will Continue prompt for and Invoice or Job Number. Enter the digits and press F2 123456 (OK) to continue.
Page 28 Enter Toll Amount 1.00 If this field is enabled in the terminal configuration, the way5000 will prompt for the toll amount. Enter the toll amount and press F2 (OK) to continue. To skip this entry, press F2 (OK) to continue.
Page 29: Other Transactions
Swipe the Credit Card through the reader. If this is successful, skip to Enter Card Number step 6. If the swipe does not work or the card is not present, you may manually enter the card number. Continue with Step 5. Back way5000 User Manual V1.00 4/3/2009...
Page 30 Number From The Back Of The Card If the card is a Visa, MC or Discover card, the way5000 may prompt for the Security Code which is a 3 digit number located on the back of the card in the signature panel. Enter the code and press F2 (OK) to continue.
Page 31 Step 9 (Optional Screen – AVS - ZIP CODE) For Cardholder Billing Address The way5000 may prompt cardholder ‘s billing zip code; the number may 01801 be 5 or 9 digits. Enter the digits and press F2 (OK) to continue.
Page 32 Step 15-2 (Optional Screen - Declined Transaction) Declined If the transaction is declined, the terminal will only show the transaction status on the screen. Press F2(OK) to finish the transaction and return to the Transactions Menu of the Payment Application way5000 User Manual V1.00 4/3/2009...
Page 33: Return
2. Debit Press the ‘1’ key to select Credit Return. If the offline mode is enabled in the terminal or Debit is not enabled, the Debit option will not be present in the menu. Back way5000 User Manual V1.00 4/3/2009...
Page 34 Return - Credit Step 7 Enter Exp. Date MMYY Format 00/00 When the card number is entered manually, the way5000 will prompt for the card expiration date. Enter the expiration date (MM/YY) and press F2 (OK) to continue. Back Return - Credit...
Page 35 Step 10-2 (Optional Screen - Declined Transaction) Declined If the transaction is declined, the terminal will only show the transaction status on the screen. Press F2(OK) to finish the transaction and return to the Transactions Menu of the Payment Application way5000 User Manual V1.00 4/3/2009...
Page 36: Debit
2. Debit Press the ‘2’ key to select Debit Return. If the offline mode is enabled in the terminal or Debit is not enabled, the Debit option will not be present in the menu. Back way5000 User Manual V1.00 4/3/2009...
Page 37 Sale – Debit Total USD3.00 Step 9 Enter PIN **** Hand the way5000 to the customer. Have them enter their Personal Identification Number (PIN) and press F2 (OK) to continue. Back Return - Debit Step 10-1 (Optional Screen - Approved Transaction 1)
Page 38 Step 10-2 (Optional Screen - Declined Transaction) Declined If the transaction is declined, the terminal will only show the transaction status on the screen. Press F2(OK) to finish the transaction and return to the Transactions Menu of the Payment Application way5000 User Manual V1.00 4/3/2009...
Page 39: Void
Back Void Step 5 Enter Trans. Seq. # Enter the transaction sequence number and press F2 (OK) to continue. The sequence number can be found on the receipt or using the Inquiry function. Back way5000 User Manual V1.00 4/3/2009...
Page 40 Step 7-2 (Optional Screen - Declined Transaction) Declined If the transaction is declined, the terminal will only show the transaction status on the screen. Press F2(OK) to finish the transaction and return to the Transactions Menu of the Payment Application way5000 User Manual V1.00 4/3/2009...
Page 41: Force
Swipe the Credit Card through the reader. If this is successful, skip to Enter Card Number step 7. If the swipe does not work or the card is not present, you may manually enter the card number. Continue with Step 7. Back way5000 User Manual V1.00 4/3/2009...
Page 42 Force Step 6 Enter Exp. Date MMYY Format 00/00 When the card number is entered manually, the way5000 will prompt for the card expiration date. Enter the expiration date (MM/YY) and press F2 (OK) to continue. Back Force Step 7 (Optional Screen – INVOICE/JOB Number)
Page 43 Step 11-2 (Optional Screen - Declined Transaction) Declined If the transaction is declined, the terminal will only show the transaction status on the screen. Press F2(OK) to finish the transaction and return to the Transactions Menu of the Payment Application way5000 User Manual V1.00 4/3/2009...
Page 44: Reconcile And Upload
If there are Offline Transactions in the terminal, a message will be Select Upload displayed showing the number of Offline Transactions to be Uploaded. To Continue Press F2 (OK) to start the Upload. Back Upload way5000 User Manual V1.00 4/3/2009...
Page 45 Press F1 (Yes) to continue printing the receipts or press F2 (No) to continue with the reconciliation. Reconcile Re-Print Uploaded Transactions? Step 9 (Re-Print Uploaded Transactions) After the printing of uploaded transactions is complete, you will be given the option of re-printing the uploaded transactions. Done way5000 User Manual V1.00 4/3/2009...
Page 46 Press F1 (Yes) to print the reconciliation report or press F2 (No) to finish Reconciliation Report? the transaction and return to the Transactions Menu of the Payment Application. Done Reconcile Re-Print Reconciliation Step 12 Report? To re-print the reconciliation report, press F2 (Yes). Done way5000 User Manual V1.00 4/3/2009...
Page 47: Upload
Offline Transactions to be Uploaded. Select Upload To Continue Press F2 (OK) to start the Upload. Back Upload Communication Processing Step 5 Uploading 002 of 007 Please wait while the transactions are uploaded. way5000 User Manual V1.00 4/3/2009...
Page 48 Upload Re-Print Uploaded Transactions? Step 9 (Re-Print Uploaded Transactions) After the printing of uploaded transactions is complete, you will be given Continue? the option of re-printing the uploaded transactions Done way5000 User Manual V1.00 4/3/2009...
Page 49: Inquiry
4 digits), Transaction amount and the transaction status. Total: $11.00 Status: Offline Press F2 (OK) to re-print this receipt. If the F1 (Done) key is pressed, the Re-Print Receipt? terminal will return to Step 4. Done way5000 User Manual V1.00 4/3/2009...
Page 50 If desired, press 1 or 2 to re-print the merchant copy or the customer Print Receipt copy of the receipt. 1. Merchant Copy 2. Customer Copy Press F1 (Done) to return to Step 4. Done way5000 User Manual V1.00 4/3/2009...
Page 51: Last Trans
If desired, press 1 or 2 to re-print the merchant copy or the customer Print Receipt copy of the receipt. 1. Merchant Copy 2. Customer Copy Press F1 (Done) to finish the transaction and go to the Inquiry Menu of the Payment Application. Done way5000 User Manual V1.00 4/3/2009...
Page 52: Re-Print Transaction
4 digits), Transaction amount and the transaction status. Total: $11.00 Status: Offline Press F2 (OK) to re-print this receipt. If the F1 (Back) key is pressed, the Re-Print Receipt? terminal will return to Step 4.. Back way5000 User Manual V1.00 4/3/2009...
Page 53 If desired, press 1 or 2 to re-print the merchant copy or the customer copy Print Receipt of the receipt. 1. Merchant Copy 2. Customer Copy Press F1 (Done) to finish the transaction and go to Step 4. Done way5000 User Manual V1.00 4/3/2009...
Page 54: Total Info
The terminal will display statistic information like the total count of Rejected transactions, the number of completed transactions, the number of Offline Cancelled rejected transactions and the number of offline transactions. Press F2 (OK) to return to the Inquiry Menu of the Payment Application way5000 User Manual V1.00 4/3/2009...
Page 55: Clear Transactions
5. Clear Trans. Press ‘5’ to display clear transactions from the terminal memory. 6. Reports Back Clear Trans. Enter Admin Code Step 4 Enter the administrator code (default is 123) and press F2 (OK) to continue. Back way5000 User Manual V1.00 4/3/2009...
Page 56 (Back) to return to the Transactions Menu of the Payment Application Back Clear Trans. Transactions Step 7 Cleared Once the transactions were cleared, the terminal displays this screen and then returns to the Transactions Menu. way5000 User Manual V1.00 4/3/2009...
Page 57: Reports
Press ‘1’ for a Details Report. or ‘2’ for a Totals Report . Point the terminal toward the printer. When finished printing, the terminal will return to this screen. Back See the following pages for examples of these reports. way5000 User Manual V1.00 4/3/2009...
Page 58 Totals by Trans Type (w/o Cash) ===================================== Trans Type Count Total $xxx,xxx.xx $xxx,xxx.xx $xxx,xxx.xx $xxx,xxx.xx $xxx,xxx.xx $xxx,xxx.xx $xxx,xxx.xx Cash Totals ===================================== $xxx,xxx.xx $xxx,xxx.xx ===================================== VI=Visa MC=MasterCard DS=Discover AX=American Express OT=Other DB=PIN Debit CA=Cash Sl=Sale Fr=Force Rt=Return Vd= Void Au=Auth Only way5000 User Manual V1.00 4/3/2009...
Page 59 Card Total xxx,xxx.xx xxx,xxx.xx xxx,xxx.xx xxx,xxx.xx xxx,xxx.xx xxx,xxx.xx xxx,xxx.xx xxx,xxx.xx ======== ========= xxx,xxx.xx xxx,xxx,xxx xxx,xxx.xx Cash Totals ================================= xxx,xxx.xx xxx,xxx.xx ================================= VI=Visa MC=MasterCard DS=Discover AX=American Express OT=Other DB=PIN Debit CA=Cash Sl=Sale Fr=Force Rt=Return Vd= Void way5000 User Manual V1.00 4/3/2009...
Page 60: Setup
Enter the administrator code (default is 123) and press F2 (OK) to continue. Back Admin. Pwd Enter Admin Step 5 Password ****** Enter the administrator password (default is 123123) and press F2 (OK) to continue. Back way5000 User Manual V1.00 4/3/2009...
Page 61 Enter the same new 3 digits administrator code again to confirm the previous entry and press F2 (OK) to continue. Back The Admin Code Step 10 Has Been Successfully This message displays briefly and then the terminal returns to the Admin Changed Setup menu. way5000 User Manual V1.00 4/3/2009...
Page 62: Reset Admin Password
Enter the administrator code (default is 123) and press F2 (OK) to continue. Back Admin. Pwd Enter Admin Step 5 Password ****** Enter the administrator password (default is 123123) and press F2 (OK) to continue. Back way5000 User Manual V1.00 4/3/2009...
Page 63 Enter the same new 3 digits administrator Password again to confirm the 123123 previous entry and press F2 (OK) to continue. Back The Admin Step 10 Password Has Been This message displays briefly and then the terminal returns to the Admin Successfully Changed Setup menu. way5000 User Manual V1.00 4/3/2009...
Page 64: Application Configuration
Enter the administrator code (default is 123) and press F2 (OK) to continue. Back Admin. Pwd Enter Admin Step 5 Password ****** Enter the administrator password (default is 123123) and press F2 (OK) to continue. Back way5000 User Manual V1.00 4/3/2009...
Page 65 If Invoice/Job# is currently enabled, press F2 (OK) to disable the prompt. Back App. Settings This Config Will Not Be Step 9 Synchronized Again With The This parameter change will not be overridden by a parameter update Server downloaded from the server. Save Parameters? way5000 User Manual V1.00 4/3/2009...
Page 66 Enter the administrator code (default is 123) and press F2 (OK) to continue. Back Admin. Pwd Enter Admin Step 5 Password ****** Enter the administrator password (default is 123123) and press F2 (OK) to continue. Back way5000 User Manual V1.00 4/3/2009...
Page 67 If Cash Receipt is currently enabled, press F2 (OK) to disable the prompt. App. Settings This Config Will Not Be Step 9 Synchronized Again With The This parameter change will not be overridden by a parameter update Server downloaded from the server. Save Parameters? way5000 User Manual V1.00 4/3/2009...
Page 68: Merchant Information
Enter the administrator code (default is 123) and press F2 (OK) to continue. Back Admin. Pwd Enter Admin Step 5 Password ****** Enter the administrator password (default is 123123) and press F2 (OK) to continue. Back way5000 User Manual V1.00 4/3/2009...
Page 69 Enter the new information as desired and press F2 (OK). Back Merchant Info This Config Will Not Be Step 9 Synchronized Again With The This parameter change will not be overridden by a parameter update Server downloaded from the server. Save Parameters? way5000 User Manual V1.00 4/3/2009...
Page 70: Reset Configuration
Enter the administrator code (default is 123) and press F2 (OK) to continue. Back Admin. Pwd Enter Admin Step 5 Password ****** Enter the administrator password (default is 123123) and press F2 (OK) to continue. Back way5000 User Manual V1.00 4/3/2009...
Page 71 Application Settings Menu. App Settings All Local Config. Step 8 Has Been Reset And Will Be This screen displays briefly and then the terminal returns to the application Synchronized With The Server configuration menu. way5000 User Manual V1.00 4/3/2009...
Page 72: User Preferences
1. Always Off 2. 5 Seconds Step 5 3. 10 Seconds 4. 30 Seconds Select the desired backlight time by selecting the number that 5. 60 Seconds 6. Always On corresponds to the option you want. Back way5000 User Manual V1.00 4/3/2009...
Page 73 If F1 (Yes) is selected, a new screen reflecting the new configuration will be displayed. This screen will be displayed for 3 seconds and then the terminal will return to the user preferences menu. way5000 User Manual V1.00 4/3/2009...
Page 74: Printer Test
Step 4 Way Systems Printer Test The terminal will display a Printer Test confirmation, press F2 (OK) to Print? continue and print the test or press F1 (Back) to return to the POS Setup Menu. Back way5000 User Manual V1.00 4/3/2009...
Page 75: About Way5000 (Display Way5000 Information)
About Way5000 App. Version Step 4 nn nn nn The terminal will display the Way5000 information; press F2 (OK) to return Build Number nnnnnnnnn to the POS Setup Menu. Press F2 (OK) to return to the POS Setup menu/ way5000 User Manual V1.00...
Page 76: Go To Offline Mode
Switch to Offline Mode? Press ‘5’ to continue to go to offline mode. Transactions 1. Sale 2. Other Trans. Step 4 3. Inquiry 4. Setup 5. Online Mode The terminal returns to the transactions menu. Back way5000 User Manual V1.00 4/3/2009...
Page 77: Offline Mode
Transactions will be stored in the terminal until you Upload or Reconcile. You should return to Online Mode as soon as possible and upload offline transactions for authorization Due to regulations, debit transactions cannot be performed in Offline Mode. way5000 User Manual V1.00 4/3/2009...
Page 78: Sale
Step 5 Enter Exp. Date MMYY Format 00/00 When the card number is entered manually, the way5000 will prompt for the card expiration date. Enter the expiration date (MM/YY) and press F2 (OK) to continue. Back way5000 User Manual V1.00...
Page 79 Enter 3 Digits Number From The Back Of The If the card is a Visa, MC or Discover card, the way5000 may prompt for Card the Security Code which is a 3 digit number located on the back of the card in the signature panel.
Page 80 Step 12 (Optional Screen – Convenience Fee) Please Confirm The Conv Fee Amount 1.00 If this field is enabled in the terminal configuration, the way5000 will ask C.Fee 1.00 you to confirm the convenience fee amount. Check the amount and press F2 (OK) to continue.
Page 81 1. Enter Tip Amt Step 14 (Optional Screen – Tip Receipt) 2. Print Tip Rcpt If this field is enabled in the terminal configuration, the way5000 will prompt for the tip amount. Press F2 (OK) to continue. Back Sale - Credit Enter Tip Amount Step 15 (Optional Screen –...
Page 82: Cash
Step 4 (Optional Screen – INVOICE/JOB Number) Enter Invoice/Job# or Press OK to If this field is enabled in the terminal configuration, the way5000 will Continue prompt for and Invoice or Job Number. Enter the digits and press F2 (OK) 123456 to continue.
Page 83 Enter Toll Amount 1.00 If this field is enabled in the terminal configuration, the way5000 will prompt for the toll amount. Enter the toll amount and press F2 (OK) to continue. To skip this entry, press F2 (OK) to continue.
Page 84: Other Transactions
Swipe the Credit Card through the reader. If this is successful, skip to Enter Card Number step 7. If the swipe does not work or the card is not present, you may manually enter the card number. Continue with Step 6. Back way5000 User Manual V1.00 4/3/2009...
Page 85 Number From The Back Of The Card If the card is a Visa, MC or Discover card, the way5000 may prompt for the Security Code which is a 3 digit number located on the back of the card in the signature panel. Enter the code and press F2 (OK) to continue.
Page 86 Step 9 (Optional Screen – AVS - ZIP CODE) For Cardholder Billing Address The way5000 may prompt cardholder ‘s billing zip code; the number may 01801 be 5 or 9 digits. Enter the digits and press F2 (OK) to continue.
Page 87 Press '2' to print the customer copy of the receipt. 1. Merchant Copy 2. Customer Copy Press F1 (Done) to finish the transaction and go to the Transactions Menu of the Payment Application.. Done way5000 User Manual V1.00 4/3/2009...
Page 88: Return
(default=123456) must be entered. Back Return 1. Credit Step 5 (Payment Menu) 2. Cash Press the ‘1’ key to select Credit Return. Cash Sale may or may or may not appear based on your setup. Back way5000 User Manual V1.00 4/3/2009...
Page 89 Return - Credit Step 7 Enter Exp. Date MMYY Format 00/00 When the card number is entered manually, the way5000 will prompt for the card expiration date. Enter the expiration date (MM/YY) and press F2 (OK) to continue. Back Return - Credit...
Page 90: Void
(default=123456) must be entered. Press F2 (OK) to continue Back Void Enter Trans. Step 5 Seq. # Enter the transaction sequence number and press F2 (OK) to continue. Back way5000 User Manual V1.00 4/3/2009...
Page 91 Press '2' to print the customer copy of the receipt. 1. Merchant Copy 2. Customer Copy Press F1 (Done) to finish the transaction and go to the Transactions Menu of the Payment Application. Done way5000 User Manual V1.00 4/3/2009...
Page 92: Force
Swipe the Credit Card through the reader. If this is successful, skip to Enter Card Number step 7. If the swipe does not work or the card is not present, you may manually enter the card number. Continue with Step 7. Back way5000 User Manual V1.00 4/3/2009...
Page 93 Force Step 6 Enter Exp. Date MMYY Format 00/00 When the card number is entered manually, the way5000 will prompt for the card expiration date. Enter the expiration date (MM/YY) and press F2 (OK) to continue. Back Force Step 7 (Optional Screen – INVOICE/JOB Number)
Page 94 Press '2' to print the customer copy of the receipt. 1. Merchant Copy 2. Customer Copy Press F1 (Done) to finish the transaction and go to the Transactions Menu of the Payment Application. Done way5000 User Manual V1.00 4/3/2009...
Page 95: Go To Online Mode
Transactions Step 3 Switch to Online Mode? Press F2 (Yes) to continue. Transactions 1. Sale 2. Other Trans. Step 4 3. Inquiry 4. Setup 5. Online Mode The terminal returns to the transactions menu. Back way5000 User Manual V1.00 4/3/2009...
Page 96: Error Messages And Troubleshooting
3. Cancel Back (NOTE: Debit Sale and Debit Refund cannot be saved as offline) If the way5000 is unable to connect, this screen will be displayed. Transaction Name Unable to Connect The Retry option will attempt to re-send the transaction. The Save as...
Page 97 No Transactions No Transactions Found This screen will be displayed when the user tries to see or print a report or to settle a batch and the terminal does not have transactions stored in the memory. way5000 User Manual V1.00 4/3/2009...
Page 98 Void Transaction Error Transaction Can This screen will be displayed when the user tries to void a transaction Not be Voided that is not possible to void. For example, when trying to void an Authorization Only transaction. way5000 User Manual V1.00 4/3/2009...
Page 99 Or Leave Blank All of the optional data entry screens can be skipped by pressing F2 And Press ‘OK’ (OK) or if data is entered, require a minimum number of characters to To Skip be entered. way5000 User Manual V1.00 4/3/2009...
Page 100 No SIM Card Present No SIM 1. Way2Pay If the terminal does not have a SIM card, the terminal will display “No 2. Check Updates SIM”. Please call WAY Support at 1-866- WAY-MTT3 (1-866-929-6883. Please swipe Your card way5000 User Manual V1.00 4/3/2009...
Page 101: Avs/Cvv/Cid Response Codes
Neither the ZIP code nor the address matches. Cardholder record not found in the ZIP code/Address file or the ZIP code/Address file is not available. American Express Yes, address and ZIP code are both correct. Address only is correct. way5000 User Manual V1.00 4/3/2009...
Page 102 (Example: Acquirer may be a non-U.S. bank). Should have been present. (Example: Merchant indicates the CVV2 code is not on the card, but the card issuer says it should be on the card). Issuer unable to process request. way5000 User Manual V1.00 4/3/2009...

WAY Systems Way5000 User Manual

Introduction; this Document

Introduction; the Way5000 Pos Terminal

Way5000 Basics

Using the Way5000 Receipt Printer

Printed Receipts

Way5000 Menu Structure

Transaction Definitions

Online Transactions

Reconcile and Upload

Offline Mode

Error Messages and Troubleshooting

Avs/CVV/CID Response Codes

Quick Links

Related Manuals for WAY Systems Way5000

Summary of Contents for WAY Systems Way5000

Table of Contents