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Important Safety Information 1. READ THESE INSTRUCTIONS All the safety and operating instructions should be read before the product is operated. 2. KEEP THESE INSTRUCTIONS The safety and operating instructions should be retained for future reference. 3. HEED ALL WARNINGS All warnings on the product and in the operating instructions should be adhered to.
Table of Contents What’s in the box Hardware descriptions and functions Hardware device connection a. To network b. To mains power Install Xilica Designer software a. Windows installation b. Mac installation Xilica Designer’s Network View a. Device network status b. Connection troubleshoot 11-12 c.
XTouch: Getting started What’s in the Box • XTouch control • XTouch wall-mount bracket • Installation Guide What you need to Provide • Mac or PC computer with a processor 1GHz or higher • Windows 7 or higher • Mac OSX • 500 MB of free space • 1 GB graphics card • 4 GB of RAM • PoE router/switch • Ethernet cable (Cat5/6) Getting Help Additional Help Files and video tutorials are available at our website: www.xilica.com For further technical support, please email: support@xilica.com...
XTouch:Hardware device XTouch50 Ethernet connector Connect to the network using an Ethernet Cat 5/6 cable (and power if using Power over Ethernet (PoE). The port is a standard RJ45 (Ethernet). Power supply connector Power the device using a 24VDC external power supply (not included). If you are sending Power over Ethernet (PoE), the external power supply is not needed. XTouch80 Ethernet connector Connect to the network using an Ethernet Cat 5/6 cable (and power if using Power over Ethernet (PoE). The port is a standard RJ45 (Ethernet). Power supply connector Power the device using a 24VDC external power supply (not included). If you are sending Power over Ethernet (PoE), the external power supply is not needed.
XTouch:Device connection Initial Device Connectivity: Xilica processors and control devices run on a network based infrastructure and are set up and controlled by a host computer via Ethernet using the Xilica Designer software. A network connection can be made between the computer and processor using: a) DHCP enabled Router or Server/Router combination (Recommended) b) or a non-DHCP enabled network connection (i.e. PoE switches). Note: DHCP enabled Router/switch gear should be turned on first, with all Ethernet cables connected to the hardware prior to powering on the Hardware. This will allow for proper handling of IP address distribution to the Hardware.
XTouch:Device connection All wired connections use a standard RJ45 Cat 5/6 (Ethernet) connection. XTouch controls can also be powered over Ethernet (Recommended). Xilica Designer and XTouch Applications can also be connected via a Wi-Fi connection, but this is not recommended. Standard RJ45 cable A) DHCP enabled router or server/router combination (Recommended) With DHCP enabled routers and servers, the XTouch control will automatically obtain the IP address upon power up and connection.
XTouch: Xilica Designer installation Xilica Designer Software Installation Windows Platform Installation With the Xilica USB thumb drive included with your Xilica product, transfer the files from the USB to a memorable location on your computer. Alternatively, you can download the latest version of the Xilica Designer software from the Xilica website (www.xilica.com). It is highly recommended that you make sure you are using the latest version.
XTouch: Xilica Designer installation Mac OSX Platform Installation With the Xilica USB thumb drive included with your Xilica product, transfer the files from the USB to a memorable location on your computer. Alternatively, you can download the latest version of the Xilica Designer software from the Xilica website (www.xilica.com) Double click on the ‘XilicaDesigner.mpkg.’ file saved on your computer. OSX will display an installation dialogue. Read and follow each step carefully, then click ‘continue’ to proceed. When the installation is successful, the following dialogue will be displayed.
XTouch:Network view Launch the Xilica Designer Software Upon launching the Xilica Designer software, a start-up window will pop up. You may select a ‘New Design Project’, ‘Open Design Project’, ‘Start Network View’ or ‘Start Dante View’. (Network and Dante View are also available within the Xilica Designer software). Select ‘Start Network View’. Network view The Network View displays all processors and control devices on the network. The Network View displays information such as the device model, a network connection indicator, Computer address, IP address, Manufacturer and the firmware version.
XTouch: Connection troubleshoot Connection Problems? Yellow Network indicator In Xilica Designer’s Network View, if there is a Yellow network connection indicator at the top left of the device, the device is connected and online, but Not operational. To assist in identifying the problem, hover your cursor over the device network indicator and a pop-up message will identify the problems it has detected.
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XTouch: Connection troubleshoot Software network problems continued Device Not Ready If the pop-up message shown says Device Not ready, please wait a few minutes until the device is ready. The device should then connect and the indicator turn Green. Device Schematic Not Ready The device has already been loaded with a DSP design. Please wait a few minutes to allow the connection to process.
XTouch: Manual IP Address Manual Assignment of IP Addresses for devices There are applications that require the IP address to be manually assigned (the same solution may apply to some connection issues). To manually assign IP addresses from your computer In Network view, right click the device and select ‘Device Setup...’...
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XTouch: Manual IP Address You may also manually assign IP addresses from your XTouch control. To do so, Power On the device. Swipe up from the bottom of the screen and a menu will appear. Select the gear icon. This will enter the device settings. Deselect ‘DHCP-enabled’. Type in the IP address, Subnet mask and Gateway, then click ‘Ok’ to save. In Xilica Designer, right click the device and select ‘Device Setup’. In the Network tab, the new IP address and setting will display. Click ‘Done’ to exit the window.
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XTouch: Manual IP Address Assigning a Static IP address for your computer The following process applies to manually assigning a unique static IP address to your computer. Windows platform In the start menu, select control panel. Click ‘Network and Internet’. Under the heading ‘Network and sharing center’, select ‘View network status and tasks’...
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XTouch: Manual IP Address Mac p latform From the Apple menu, select System preferences. Select ‘Network’. From the sidebar, select the network interface you are using. 3. Then click ‘Advanced...’ 4. In the TCP/IP tab, set Configure IPv4 to ‘Manually’ using the drop down menu. Enter a static IP address in the IPv4 Address field. Set up your computer’s IP address to be 192.168.1.X where X can be any value from 0-255, but unique from other device IP addresses. Use the following settings for your computers static address: IP address: 192.168.1.X (X is any value from 0-255 but unique from other device IP addresses) Subnet mask: 255.255.255.0 Router: 192.168.1.1 Click ‘Ok’ and ‘Apply’...
XTouch: Firmware upgrade Firmware Upgrade It is strongly recommended that you check the Xilica website (www.xilica.com) frequently for the latest software and firmware versions, as these updates may contain critical bug fixes and new features. Note: Using an older version of software with a newer firmware or newer software with an older firmware will work but some of the features may not be available and bugs could exist.
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XTouch: Firmware upgrade Step-by-Step Firmware Upgrade Guide The hardware device must be connected and operational (Green indicator) before upgrading the firmware. Download the latest firmware version for your device from our website. (www.xilica.com) In Network View, all the units on the network are displayed. The network connection indicator is displayed at the top left of each device. Save any design files from the device onto your computer. All programmed data on the device will be erased during the upgrade process.
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XTouch: Firmware upgrade Click ’Ok’ to select a file from your computer. Then navigate to the appropriate firmware file that you have downloaded from our website. Select the correct file and click “Open”. (Ex. A Neutrino A1616-N is being updated, so the firmware file at the time of this QSG is Neutrino_5_4_2.img.) A status bar in the device window will monitor the Firmware upgrade progress. When the Firmware has been uploaded to the device, the device will automatically restart and update its internal data. This may take several minutes. During this period, the device network indicator will turn RED and appear offline. DO NOT POWER OFF THE DEVICE as the device is performing self-initialization. Once the device is initialized, the status indicator will become Yellow. This indicates that the device does not have a design file loaded to it yet. NOTE: Powering Off your device during a firmware upgrade can result in a complete corruption of the processor.
XTouch: Device settings XTouch display screen settings Swipe up from the bottom of the screen. A menu bar will appear at the bottom of the screen. Select the gear icon. This will enter the device settings. You may change the language and display settings here. To change network information, deselect ‘DHCP Enabled’ and manually type in the network information. Click ‘Ok’ to save device settings.
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XTouch: Device settings Select ‘Advanced Settings...’ to view more advanced device settings. Click ‘Ok’ to save your changes. 5. To view the XTouch App version on the device, swipe up on the screen. Select the ‘i’ icon to view the device information. Click ‘Ok’ to exit the window.
XTouch: Project design Creating a Project At the top left under the ‘File’ tab, select ‘New Project’. When creating a new project, Xilica Designer will ask you what DSP you are using. Neutrino/Uno series DSP is rather different from Solaro series DSP, therefore the two DSPs cannot be used in the same project file. For more information, please visit the Xilica Designer section in the Xilica website: www.xilica.com Switch between Xilica Designer’s three windows: Project view, Network view and Dante view any time at the...
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XTouch: Project design The following example includes an Neutrino A1616-N DSP and a completed Xilica Designer project design. (Please refer to Xilica Designer: User Manual) To go online, all devices must be online and operational (Green indicator in Network View), however the user can design a project in offline mode (no devices connected) and later go online when all devices are connected. Programming the XTouch control Drag an XTouch control from the Component Library menu (on the left). Double click the XTouch Control module to open the device. A new window will appear.
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XTouch: Project design Click ‘Resize Panel’ and select the panel size for your device. Then click ‘Ok’. The work area will adjust according to the Panel Size. You may drag the corner of the window to adjust the window size or use the zoom slider at the top right of the window. Double click the device that you would like to control. Below, a Neutrino A1616-N schematic is displayed.
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XTouch: Project design Double click a DSP module. Select the parameters you would like to add to your XTouch control by dragging a selection box around the desired parameters Or hold Cmd + Click (Mac) / Ctrl + Click (PC) to select individual elements. Navigate back to your XTouch control window.
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XTouch: Project design You may customize objects in the Object Property menu on the right. Properties vary for different objects and modules. Simply add presets to the control screen easily by clicking and dragging them into the XTouch work area. (Please refer to Xilica Designer: User manual)
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XTouch: Project design You may also add Drawing Elements from the Component Library menu to organize your screen. This includes Labels, Images, Rectangles, Lines and Eclispe (Circles). Customize Elements in the Object Property menu. Add, Delete and Rename pages easily in the XTouch control window.
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XTouch: Project design Password Protect Pages Click on the background work area of your XTouch control screen. 2. In the Object property menu, type in a Password under ‘Panel Password Information’ to set a password. You may check ‘Auto Logout’ or ‘Timeout Logout’. You may also upload an image for your control page background under ‘Panel background’. Save project ‘Save’ your project by clicking the ‘File’ tab at the top left of the software and ‘Save’. Or ‘save’ your project using the save icon at the top right of the software. Note: This saves the XTouch programming and DSP design to your computer but not to the physical device itself.
XTouch: Online mode Map device(s)/Online mode Note: your devices must be connected, online and operational to go online. Right click the device in the Project View work area. Select “Map Physical Device”. Select the specific device model from the drop down list. Once done, each mapped module in the work area is a solid grey color to indicate successful mapping. Save project ‘Save’ your project by clicking the ‘File’ tab at the top left of the software and ‘Save’. Or ‘save’ your project using the save icon at the top right of the software. We recommend backing up the project file in an external location.
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XTouch: Online mode Before going online, you must map your devices and save your project. Select the red “Load Design to Device(s)” button at the top of the Project View work area. A box will appear. Select your desired devices and click “Ok” to load your design to your device(s). Once complete, you are in Online Mode. Note that the dotted work area is now a solid color. This indicates that you are in online mode. Also, the previous ‘Load Design to Device(s)’ button has now changed ‘Switch to Design Mode’. Switching from Online mode to Design mode: You cannot make changes to the XTouch control while in Online Mode. That can only be accomplished while in Design Mode. But you can make adjustments to the processors DSP module parameters while in Online Mode thus you will see a permissions window upon switching back to Design Mode from Online Mode.
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Customer Support If you’d like to contact us regarding product support or technical designs, email support@xilica.com and we’ll connect you with a solutions engineer Alterna- tively, if you’d like to speak to someone, you can call the following numbers for immediate assistance: International: +1 905 770-0055 US Toll Free:...
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