ITS Telecom EAR 1000 Installation And Programming Manual
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ITS Telecom EAR 1000 Installation And Programming Manual

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Summary of Contents for ITS Telecom EAR 1000

  • Page 1 Installation Programming Manual...
  • Page 3 EAR 1000/2000 and ADRA 1000/2000 Installation and Programming Manual Release 3 Version 3 February 2004...
  • Page 4 In the event that the product proves to be defective in workmanship or materials within a period of one year from date of shipment, ITS Telecom shall repair or replace the product at its discretion. Transportation will be the responsibility of the dealer/distributor.

  • Page 5: Table Of Contents

    TABLE OF CONTENTS INTRODUCTION.................... 1-1 SECTION I EAR 1000/2000 INSTALLATION AND PROGRAMMING OVERVIEW OF EAR 1000/2000..............2-1 Features and Services..................2-1 DESCRIPTION AND INSTALLATION............3-1 Physical Description..................3-1 3.1.1 Bottom Panel....................3-1 3.1.2 Front Panel ....................... 3-2 Installation......................3-3 3.2.1 Installing the EAR 1000/2000................
  • Page 6 Table of Contents 4.2.3 Menus Handling ....................4-6 4.2.4 Busy Menu Handling..................4-8 4.2.5 Advanced Features ..................4-10 CHANGING THE OPENING GREETING ............. 5-1 PROGRAMMING EXAMPLE ................ 6-1 SECTION II ADRA 1000/2000 INSTALLATION AND PROGRAMMING OVERVIEW OF ADRA 1000/2000..............7-1 Features and Services ..................
  • Page 7 Table of Contents 9.2.1 Script Messages....................9-2 9.2.2 PBX Parameters ....................9-4 9.2.3 Greeting Handling.................... 9-6 9.2.4 Busy Menu Handling ..................9-7 9.2.5 Advanced Features ................... 9-8 CHANGING THE OPENING GREETING............10-1 APPENDIX A EAR/ADRA SPECIFICATIONS ............A-1 EAR/ADRA Installation and Programming Manual...

  • Page 9: Introduction

    INTRODUCTION The EAR 1000/2000 is a small standalone Automated Attendant system. The ADRA 1000/2000 is a small, stand alone Voice Announcer System. Both systems are developed by ITS, a leader in the field of voice processing systems and PBX peripheral products. The EAR 1000/2000 and ADRA 1000/2000 incorporate state of the art technology, including DSP, flash memory and SMT production.

  • Page 11: Section I

    SECTION I: EAR 1000/2000 Installation and Programming...

  • Page 13: Overview Of Ear 1000/2000

    The EAR 1000/2000’s features includes the following features: • Opening Greetings: Day, Night, Holiday for each line. • Call Transfer The system administrator can program the EAR 1000/2000 to transfer the calls to extensions in one of the following modes: EAR 1000/2000 Installation and Programming Manual...
  • Page 14 − Semi-Supervised. The EAR 1000/2000 checks for a busy signal before transferring the call to the extension. − Supervised. The EAR 1000/2000 checks for a busy or answer signal before transferring the call to the extension. •...

  • Page 15: Description And Installation

    DESCRIPTION AND INSTALLATION Physical Description The functional components of the EAR 1000/2000 are located in its bottom side panel. The LEDs are located on the front panel. The back panel has two indented holes for wall mounting. 3.1.1 Bottom Panel...

  • Page 16: Front Panel

    Description and installation The following description corresponds to the labels in Figure 3-1. 1. Power Supply Connector Connects the EAR 1000/2000 to the external power supply 2. 1/2 RJ-11 Sockets Connects the EAR 1000/2000 to PBX extensions 3.1.2 Front Panel The following figure and table describe the function of the three LEDS on the front panel.

  • Page 17: Installation

    2. Connect the RJ-11 connector on one end of the cables to the RJ-11 sockets on the bottom panel of the EAR 1000/2000. Connect the other end of the cables to one analog telephone line on the Main Distribution Frame (MDF) of the PBX (see Figure 3-3).
  • Page 18 Description and installation 3. On the bottom panel of the EAR 1000/2000, plug the 9VDC adapter jack into the power supply connector. 4. Plug the 9VDC adapter into the main power supply outlet to turn the EAR 1000/2000 on. The LEDs on the front panel blink one after another and then the LED indicating the status of the EAR 1000/2000 turns on.

  • Page 19: Dtmf Programming

    To enter the programming mode: 1. Call the EAR 1000/2000 Ext. from any touch-tone telephone. 2. Wait until the EAR 1000/2000 answers and plays the opening greeting or plays a tone if no menu is recorded. Next, dial *900. 3. Dial the System Administrator’s password (the default password is 1234) to enter the programming mode.

  • Page 20: Dtmf Programming Commands

    EAR 2000 XX = 50; Day greeting XX = 60; Night greeting XX = 70; Holiday greeting Play a script message *101 + XX where XX = Script message number (Same as *100) EAR 1000/2000 Installation and Programming Manual...
  • Page 21 X = 0; Uses scripts 00, 10, 20 for *100). both lines Note: For EAR 2000 only X = 1; Uses scripts 00, 10, 20 for line 1 and 50, 60, 70 for line 2 EAR 1000/2000 Installation and Programming Manual...

  • Page 22: Pbx Parameters

    All Ext. Non Supervised transfer where X = 1; All extensions except the operator X = 2; Operator extension only Y = 0; Non supervised Y = 1; Semi supervised Y = 2; Supervised EAR 1000/2000 Installation and Programming Manual...
  • Page 23 0500 ms X = 2; Busy on time 0240 ms X = 3; Disconnect off time 0240 ms X = 4; Disconnect on time YYYY = Cadence in ms (0100- 3000) in steps of 20ms EAR 1000/2000 Installation and Programming Manual...

  • Page 24: Menus Handling

    XX = Script message number (Same caller dials a digit during a as *100) script playback. B = Digit to be dialed by caller or * at the end of message playback. Ext = Extension (contains up to six EAR 1000/2000 Installation and Programming Manual...
  • Page 25 = First digit(s) of extension. Up to four different digits can be entered. Reset Scripts to default *190 + XX + # where values. This command does not delete the recorded XX = Script message number (Same EAR 1000/2000 Installation and Programming Manual...
  • Page 26 B = Digit to be dialed by caller or * at of Busy/No answer script. the end of greeting playback Note: This option is valid only for the No answer menu (script 21) Busy menu (script 22). EAR 1000/2000 Installation and Programming Manual...
  • Page 27 * at the end of when the user dials the greeting playback transfer digit. Note: This option is valid only for the Busy menu (script 22). EAR 1000/2000 Installation and Programming Manual...

  • Page 28: Advanced Features

    Progress tones. mode. X = 1; Busy/Answer detect using DTMF codes. Note: Option X=1 is valid only if the ports assigned to the Ear 1000/2000 in the PBX are defined as VM ports. 4-10 EAR 1000/2000 Installation and Programming Manual...
  • Page 29 *8 for D *6 for B ** for * Note: This option is valid only if the ports assigned to the Ear 1000/2000 in the PBX are defined as VM ports. Disconnection code *333 + Code + # # # # where Code = Disconnection code.
  • Page 30 * and #. Night, or Holiday). Resetting the EAR *654 + * + XXXX + # 1000/2000. XXXX = System administrator Returns to default factory password. settings and deletes all script messages. 4-12 EAR 1000/2000 Installation and Programming Manual...

  • Page 31: Changing The Opening Greeting

    Changing the opening greeting between Day, Night and Holiday is performed in one of the following methods: 1. Press the button on the EAR 1000/2000 front panel. 2. Call one of the EAR 1000/2000 extensions and during the opening greeting dial: *8 + XXXX + Y where XXXX = Operator password (default=1234) Y = 0 ;...

  • Page 33: Programming Example

    PROGRAMMING EXAMPLE The following paragraphs are examples for EAR 1000/2000 configuration. These examples consider a PBX with a 3 digit extension size, an extension from 400 to 599, and Hook Flash value of 600ms. Day Opening Greeting (Script 00) “Welcome to ITS.
  • Page 34 Programming Example Extension Busy Greeting (Script 22) “The extension required is busy. To stay on hold, dial 1. For the operator dial 0 or wait.” EAR 1000/2000 Installation and Programming Manual...
  • Page 35 At the end of script message 00 transfer call to operator Ext. * 170 10 4 5 # Enable direct call when either the digit 4 or 5 is dialed during script message 10 (Night) EAR 1000/2000 Installation and Programming Manual...
  • Page 36 When an Ext. is busy, place the call on hold, if the digit 1 is dialed * 125 22 # At the end of script message 22 transfer the call to the operator Ext. EAR 1000/2000 Installation and Programming Manual...

  • Page 37: Adra 1000/2000 Installation And Programming

    SECTION II: ADRA 1000/2000 Installation and Programming...

  • Page 39: Overview Of Adra 1000/2000

    OVERVIEW OF ADRA 1000/2000 The ADRA 1000 is a 1-port Auto- Announcer System. The ADRA 2000 is a 2-port Auto- Announcer System. Both systems have up to 9 minutes of recording time. The ADRA 1000/2000 can be integrated with most types of PBX through their analog ports, and can be programmed by a touch-tone telephone.
  • Page 40 Overview of ADRA 1000/2000 − Non-supervised. The ADRA 1000/2000 transfers the call immediately, without verifying the status of the extension. − Semi-supervised. The ADRA 1000/2000 checks for a busy signal before transferring a call to an extension. − Supervised. The ADRA 1000/2000 checks for a busy or answer signal before transferring the call to the extension.

  • Page 41: Description And Installation

    DESCRIPTION AND INSTALLATION Physical Description The functional components of the ADRA1000/2000 are located on its bottom panel. The LEDs are on the front panel. The back panel has two indented holes for wall mounting. 8.1.1 Bottom Panel 9VDC Line 1 Line 2 ADRA 2000 Only Figure 8-1.

  • Page 42: Front Panel

    Description and installation The following description corresponds to the labels in Figure 8-1. 1. Power Supply Connects the ADRA1000/2000 to the external power- Connector supply. 2. 1/2 RJ-11 Sockets Connects the ADRA1000/2000 to PBX extensions. 8.1.2 Front Panel The following figure and table describe the function of the three LEDS on the front panel.

  • Page 43: Installation

    PBX. 8.2.1 Installing the ADRA 1000/2000 Figure 7-3 describes the system installation. Single Line Digital Telephones Telephones Telephone 1 or 2 voice channels EAR 1000/2000 ADRA Central Office Operator Console Figure 8-3. System Installation ADRA 1000/2000 Installation and Programming Manual...
  • Page 44 Description and installation To install the ADRA 1000/2000: 1. Mount the unit on a wall close to the PBX cabinet. Use the drill template to place the two screws. 2. Connect the RJ-11 connector to the RJ-11 socket on the bottom panel of the ADRA 1000/2000.
  • Page 45 Description and installation 3. Plug the 9VDC adapter into the main power supply outlet. The LEDs on the front panel blink one after the other, then the LED indicating the status of the ADRA 1000/2000 turns on. 4. Call each ADRA 1000/2000 line from any extension, and verify a confirmation tone (short beep).

  • Page 47: Dtmf Programming

    DTMF PROGRAMMING The ADRA 1000/2000 is programmed by telephone using DTMF tones. For the ADRA 2000, both lines can be programmed and recorded using DTMF tones from one of the lines. Note: A confirmation tone is heard every time a programming command is entered.

  • Page 48: Dtmf Programming Commands

    DTMF Programming DTMF Programming Commands The following tables show the DTMF commands available for the ADRA 1000/2000 system. 9.2.1 Script Messages OPERATION COMMAND DEFAULT To Record an Opening *100 + XX + Beep + Record + # No message is recorded.
  • Page 49 DTMF Programming OPERATION COMMAND DEFAULT Play an Opening *101 + XX Greeting. where: XX = Opening Greeting (same as *100) Delete an Opening *102 + XX Greeting. where: XX = Opening Greeting (same as *100) First Set Define the set of greetings *112 + X where: to be used when the...

  • Page 50: Pbx Parameters

    DTMF Programming 9.2.2 PBX Parameters OPERATION COMMAND DEFAULT Number of rings before *310 + X + Y Line 1 Y = 1 line is answered. where: Line 2 Y = 2 X = Line number (1 or 2) Y = Number of rings (1-9) Non/Semi/Supervised *350 + X + Y All Ext.
  • Page 51 DTMF Programming OPERATION COMMAND DEFAULT 600 ms Flash Time. *370 + XXX XXX – A 3 digit number (000-980) in steps of 20 ms. Busy and disconnect *371 + X + YYYY, where: DTMF on/off time. X = 1; Busy off time 0500 ms X = 2;...

  • Page 52: Greeting Handling

    DTMF Programming 9.2.3 Greeting Handling OPERATION COMMAND DEFAULT Transfer a call to an *120 + XX + * + Ext. + # extension at the end of the where: Opening Greeting. XX = Opening Greeting number (same as *100) Ext = Extension (contains up to six digits).

  • Page 53: Busy Menu Handling

    DTMF Programming 9.2.4 Busy Menu Handling OPERATION COMMAND DEFAULT Place a call on hold at the *180 + * end of a BUSY greeting where: message (script 22). * = Puts the call on hold at the end of Enables the call to remain a Busy greeting message on hold.

  • Page 54: Advanced Features

    DTMF Programming 9.2.5 Advanced Features OPERATION COMMAND DEFAULT *220 + X Selecting DTMF code or Call Progress where: Call Progress tone X = 0; Busy/Answer detect using Call detection. Progress tones. X = 1; Busy/Answer detect using DTMF codes. Note: This option is valid only if the ports assigned to the ADRA 1000/2000 in the PBX are defined as VM ports.
  • Page 55 DTMF Programming OPERATION COMMAND DEFAULT *221 + X + Code + # Defining the DTMF code where: for the busy/no answer X = 1 – Answer condition. X = 2 - Busy Code – Each DTMF code can contain up to four digits including 0-9, #, * and A-D.
  • Page 56 DTMF Programming OPERATION COMMAND DEFAULT Busy signal cadence learn. *375 + XXXX + # Checks the busy signal by where: dialing the busy extension XXXX – Busy extension number number and implements the recorded values. Change system *600 + * + Old password + New 1234 administrator password.
  • Page 57 DTMF Programming OPERATION COMMAND DEFAULT Resetting the ADRA *654 + * + XXXX + # 1000/2000. XXXX = System administrator Returns to default factory password. settings and deletes all opening greetings. ADRA 1000/2000 Installation and Programming Manual 9-11...

  • Page 59: Changing The Opening Greeting

    10. CHANGING THE OPENING GREETING Changing the opening greeting between Day, Night, and Holiday, is possible in one of the following methods: 1. Using the button on the unit’s front panel. 2. Dialing to one of the unit’s extensions and when the current greeting is played using the following DTMF code: *8 + XXXX + Y where:...

  • Page 61: Appendix A Ear/Adra Specifications

    APPENDIX A EAR/ADRA SPECIFICATIONS The following are the EAR 1000/2000 and ADRA 1000/2000 specifications: DC Power Supply (Input) 220VAC, 50 Hz (Input) 110VAC, 60 Hz (Output) 9 VDC/800 mA Line Voltage 24 to 72 VDC < 10 µA DC Leakage Current On-hook Insulation Resistance between 0 to 100 VDC >...
  • Page 64 ITS Integrated Telecom Systems...

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Adra 1000Adra 2000Ear 2000

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