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Soma Networks SOMAport R3.0 Setup Manual

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Contents
Introduction............................................................................ 9
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
The Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
The Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
The Internal Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Installing the SOMAport...................................................... 15
Unpack the SOMAport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Choose the Best Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Power on the SOMAport. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Connect Computer Using Ethernet. . . . . . . . . . . . . . . . . . . . . . . . . .19
Connect Computer Using USB. . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Connect Multiple Computers to the SOMAport . . . . . . . . . . . . . . . .22
Connect Telephones to the SOMAport. . . . . . . . . . . . . . . . . . . . . . .23
Activate Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Troubleshooting .................................................................. 29
Finding Causes of Computer Problems . . . . . . . . . . . . . . . . . . . . . .30
Finding Causes of Telephone Problems . . . . . . . . . . . . . . . . . . . . .31
The Signal is Weak. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
There is a Fault Condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
The SOMAport is Not Receiving Power . . . . . . . . . . . . . . . . . . . . . .34
There is a Problem with the Ethernet or USB Cabling . . . . . . . . . . .35
There is a Problem with the USB Port Settings . . . . . . . . . . . . . . . .37
The Computer Uses an Old Dial-Up Connection . . . . . . . . . . . . . . .38
Internet Explorer LAN Settings are Incorrect . . . . . . . . . . . . . . . . . .40
Ethernet Network Settings are Incorrect. . . . . . . . . . . . . . . . . . . . . .41
IP address Needs to be Renewed . . . . . . . . . . . . . . . . . . . . . . . . . .50
Specifications ..................................................................... 53
Index .................................................................................... 55
1
July 22, 2004 Part 004840A Rev 01

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Summary of Contents for Soma Networks SOMAport R3.0

  • Page 1 Contents Introduction................9 Overview..........10 The Front Panel .
  • Page 3 THE SOMAPORT™ SUBSCRIBER TERMINAL AND PROVIDED SOFTWARE CONTAIN CERTAIN COMPUTER PROGRAMS AND OTHER PROPRIETARY MATERIAL OF SOMA NETWORKS INC. OR LICENSED TO SOMA NETWORKS, INC., THE USE OF WHICH IS SUBJECT TO THIS AGREEMENT. BY: (A) SIGNING AN AGREEMENT FOR SERVICE WITH YOUR SERVICE PROVIDER;...
  • Page 4 4. WARRANTY DISCLAIMER: THE SOFTWARE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. FURTHER, SOMA DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE, OR THE RESULTS OF THE USE, OF THE PRODUCT OR WRITTEN MATERIALS IN TERMS OF CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE.
  • Page 5 MPORTANT AFETY NSTRUCTIONS Installation Read instructions — Read and follow all of the safety and operating instructions before operating the SOMAport. Retain instructions — Retain the safety and operating instructions for future reference. Heed warnings — Adhere to all warnings on the SOMAport and in the operating instructions.
  • Page 6 Attachments — Do not use attachments with the SOMAport that have not been recommended in this guide as they may cause hazards. Water and moisture — Do not use the SOMAport near water or moisture. Maintenance and Servicing Cleaning — Unplug the SOMAport from the wall outlet before cleaning.
  • Page 7 Connecting the equipment to an outlet on a circuit different from that to which the SOMAport is connected Declaration of Conformity SOMA Networks, Inc., 185 Berry Street, Suite 4600 San Francisco, CA 94107 U.S.A. (415) 882-6500 declares under our sole responsibility that the product SOMAport complies with Part 15 of the FCC Rules.

  • Page 9: Introduction

    Introduction This chapter provides an introduction to the SOMAport subscriber terminal. Please read this chapter to familiarize yourself with the features and operation of the device. Contents Overview ............10 The Front Panel .

  • Page 10: Overview

    VERVIEW The SOMAport subscriber terminal provides high-speed Internet access and telephone service. The SOMAport works like a cell phone, in that it communicates with your service provider’s network over the air and does not require a special wire connection or external antenna. Installation is easy.

  • Page 11: The Front Panel

    RONT ANEL There are two lights on the front panel that indicate the state of the SOMAport: status and network. Status Light Network Light...
  • Page 12 Status Light The status light indicates whether or not the SOMAport is powered on and operating normally. State Description The SOMAport is not receiving power. Amber The SOMAport is booting and running its internal diagnostics. Flashing amber The SOMAport is upgrading its software. Green The SOMAport is powered and operating normally.

  • Page 13: The Back Panel

    ANEL The jacks and ports for connecting other devices to the SOMAport are on the back panel, as shown below. Ethernet Port USB Port Telephone Jack (Line 2) Telephone Jack (Line 1) Power Jack Part Description Ethernet port Use this port with the supplied Ethernet cable to connect the SOMAport to a computer or hub.

  • Page 14: The Internal Antenna

    NTERNAL NTENNA The SOMAport communicates with a cellular tower operated by your wireless service provider. The SOMAport contains an antenna that automatically steers itself toward the best signal when you plug in the SOMAport. It also periodically checks to see if the current antenna direction is optimal and adjusts automatically if required.

  • Page 15: Table Of Contents

    Installing the SOMAport This chapter explains how to install the SOMAport and activate service. After following the procedures described in this chapter, your SOMAport should be fully functional. Contents Unpack the SOMAport ..........16 Choose the Best Location .

  • Page 16: Unpack The Somaport

    SOMA NPACK THE PORT Unpack the SOMAport and make sure you have all the pieces shown below. Find the SOMAport serial number on the bottom of the unit and write it down. You may need this number if you call for technical support.

  • Page 17: Choose The Best Location

    HOOSE THE OCATION Although the SOMAport’s internal antenna is self-steering, you can optimize signal reception by following these recommendations when choosing a location: Allow at least 46 centimeters (18 inches) of space around the SOMAport. If your home or office has multiple floors, place the SOMAport on one of the upper floors, if possible.

  • Page 18: Power On The Somaport

    SOMA OWER ON THE PORT The SOMAport does not have a power switch. To turn it on, plug it into a power outlet. To turn it off, unplug it. WARNING: Use only the power supply and power cord that come with the SOMAport.

  • Page 19: Connect Computer Using Ethernet

    ONNECT OMPUTER SING THERNET If your computer has an Ethernet port, use the supplied Ethernet cable to connect your computer to the SOMAport. If your computer does not have an Ethernet port, use the USB cable instead. See “Connect Computer Using USB” on page 20 for more information.

  • Page 20: Connect Computer Using Usb

    ONNECT OMPUTER SING If your computer does not have an Ethernet port and it is running Windows 98SE, ME, 2000, or XP, you can use the supplied USB cable to connector your computer to the SOMAport. NOTE: Ethernet is the preferred type of connection. The USB connection should only be used in computers that do not support Ethernet.
  • Page 21 Windows. Click Continue Anyway. The drivers have passed stringent internal testing by SOMA Networks, Inc. Follow the on-screen instructions in the wizard, making sure you select the values indicated in the following table for your version of Windows. Version...

  • Page 22: Connect Multiple Computers To The Somaport

    ONNECT ULTIPLE OMPUTERS TO THE SOMA PORT You can connect the SOMAport to an Ethernet hub, switch, or router device (referred to in the rest of this section as “hub” generically) in order to share the Internet connection among many computers. The SOMAport functions as a DHCP server (it automatically assigns IP addresses to devices attached to it).

  • Page 23: Connect Telephones To The Somaport

    SOMA ONNECT ELEPHONES TO THE PORT In order to use a telephone with your SOMAport, you will need to subscribe to your service provider’s telephone service during service activation. If telephone service is not available in your area or if you do not want to use telephones with your SOMAport, skip to “Activate Service”...
  • Page 24 To connect a single telephone Insert the free end of the telephone cable into the line 1 (bottom) jack on the SOMAport. NOTE: To connect a two-line telephone, you must subscribe to two lines.
  • Page 25 To connect two telephones (when you have two lines) Connect the cable of the telephone you want serviced by line 1 to the line 1 (bottom) jack on the SOMAport. Connect the cable of the telephone you want serviced by line 2 to the line 2 (top) jack on the SOMAport.
  • Page 26 To connect two telephones (when you have one line) Insert a duplex adapter into the line 1 (bottom) jack of the SOMAport. Insert the free end of one telephone cable into one of the jacks on the adapter. Insert the free end of the second telephone cable into the other jack on the adapter.

  • Page 27: Activate Service

    CTIVATE ERVICE After the SOMAport powers on, it will be in one of two service modes: Restricted access – Your SOMAport remains in this mode until your account is activated by your service provider. You can use the SOMAport only to contact your service provider to activate full service, either by telephone or through the service provider’s Web site.

  • Page 29: Troubleshooting

    Troubleshooting This chapter describes the problems the SOMAport may exhibit, the possible causes of those problems, and the actions you should take to fix them. Contents Finding Causes of Computer Problems ........30 Finding Causes of Telephone Problems .

  • Page 30: Finding Causes Of Computer Problems

    INDING AUSES OF OMPUTER ROBLEMS Look up the problem you are experiencing and follow the suggested actions. If the recommended actions do not fix the problem, call your service provider. Problem Possible causes Action You cannot Network settings for an Ethernet See “Ethernet Network Settings are connect to the connection are incorrect.

  • Page 31: Finding Causes Of Telephone Problems

    INDING AUSES OF ELEPHONE ROBLEMS Look up the problem you are experiencing and follow the suggested actions. If the recommended actions do not fix the problem, call your service provider. Problem Possible causes Action Irregular dial tone If you hear a series of tones (not a Wait a few minutes and try again.

  • Page 32: The Signal Is Weak

    IGNAL IS The signal to your SOMAport may be weak if you are having any of the following problems: Telephone voice quality is poor or calls are dropped It takes a long time to open a Web page You cannot browse the Internet at all To improve reception quality Make sure you have located the SOMAport according to the guidelines listed in “Choose the Best Location”...

  • Page 33: There Is A Fault Condition

    HERE IS A AULT ONDITION If the status light is red, the SOMAport has detected a fault. In this situation, restart the SOMAport. To restart the SOMAport Unplug the SOMAport from the wall power outlet and wait at least 10 seconds.

  • Page 34: The Somaport Is Not Receiving Power

    SOMA PORT IS ECEIVING OWER If the light on the power supply and the status light on the SOMAport are off, the SOMAport is not getting power. Try each of the actions in the following procedure until you locate the source of the problem. To check the power Make sure the power cord that connects the power supply to the wall outlet is securely connected to the power supply and the wall outlet.

  • Page 35: There Is A Problem With The Ethernet Or Usb Cabling

    HERE IS A ROBLEM WITH THE THERNET OR ABLING If there is a problem with the physical connection between the SOMAport and your computer or hub, you will not be able to browse the Internet. Ethernet connection There are two lights on the Ethernet port that indicate the status of the Ethernet connection: link (green), and data transmit (amber).
  • Page 36 USB connection There is no link light on the USB port. If you are using USB to connect your computer to the SOMAport and you suspect there is a problem with the physical connection, check the USB cabling. To check USB cabling Make sure the cable connectors are firmly inserted in the proper USB ports on the SOMAport and the computer or hub.

  • Page 37: There Is A Problem With The Usb Port Settings

    USB P HERE IS A ROBLEM WITH THE ETTINGS If you are having problems getting the USB connection to work, ensure that your computer’s USB port is enabled and properly set up. To check your PC’s USB port settings Open the Control Panel: In Windows 98 and 2000 and ME, choose Start→Settings→Control Panel.

  • Page 38: The Computer Uses An Old Dial-Up Connection

    OMPUTER SES AN ONNECTION If you switched from a dial-up Internet service when you subscribed to wireless SOMAport Internet service, you may still be prompted to connect to the Internet using the old dial-up connection. If this is the case, use the procedure in this section appropriate to your operating system to ensure that your dial-up connection is not automatically activated whenever you attempt to connect to the Internet.
  • Page 39 To disable the automatic dial-up connection in Mac OS X Click the Apple icon and choose System Preferences. Click the Network icon. Click Show. Select Network Port Configurations from the pull-down list. Disable the checkbox for the dial-up modem. Click Apply Now.

  • Page 40: Internet Explorer Lan Settings Are Incorrect

    LAN S NTERNET XPLORER ETTINGS ARE NCORRECT If you are using Internet Explorer as your Web browser, make sure it is configured to automatically detect LAN settings. If this default setting has been disabled, you will not be able to connect to the Internet. To check Internet Explorer settings Open Internet Explorer.

  • Page 41: Ethernet Network Settings Are Incorrect

    THERNET ETWORK ETTINGS ARE NCORRECT If you could not get an Internet connection after connecting your computer to the SOMAport via Ethernet, but your physical connection seems to be intact, your computer’s Ethernet network settings may need to be changed. Use the procedure in this section appropriate to your operating system to reconfigure Ethernet network settings.
  • Page 42 Check the TCP/IP properties: Click Properties. The TCP/IP Properties window opens to the IP Address tab. Make sure the Obtain an IP address automatically radio button is enabled. Click the DNS Configuration tab. Enable the Disable DNS radio button. Click on the TCP/IP Properties window.
  • Page 43 To change network settings in Windows 98 and ME Choose Start→Settings→Control Panel. Click the Network icon. The Network window opens to the Configuration tab. Select TCP/IP. If multiple TCP/IP connections are listed, select the one that contains “Ethernet”, “NIC”, or “10/100 MB” in its name. Go to step 4. If TCP/IP is not listed, install it: Click Add.
  • Page 44 If your browser automatically opens to your service provider’s Web site, full service has already been activated and you can begin using your SOMAport for Internet service. If your browser does not automatically open to your service provider’s Web site, go to step 6. Enter a valid Internet address (such as www.web.com) in the Address field...
  • Page 45 Select Protocol from the list. Click Add. The Select Network Protocol window opens. Select Internet Protocol (TCP/IP). Click OK. Insert the Windows 2000 CD or reboot the computer if prompted to do so. If the PC reboots, repeat steps 1 to 4. Check TCP/IP properties: Click Properties.
  • Page 46 If your computer attempts to connect to the Internet using an old dial-up connection, see “The Computer Uses an Old Dial-Up Connection” on page 38. If you do not get an Internet connection, see “Finding Causes of Computer Problems” on page 30. To change network settings in Windows XP Choose Start→Settings→Network...
  • Page 47 Make sure the Obtain an IP address automatically radio button is enabled. Make sure the Obtain DNS server address automatically radio button is enabled. Click on the Internet Protocol (TCP/IP) Properties window. Click on the Local Area Connection Properties window. Click Close on the Local Area Connection Status window.
  • Page 48 If you made any changes, save them when prompted. Restart your computer. Check your Internet connection by launching a Web browser on the computer connected to the SOMAport. If your browser automatically opens to your service provider’s Web site, full service has already been activated.
  • Page 49 If your service provider’s Web page opens, activate full service by following the sign-up procedure that is provided on the Web site. If you do not get an Internet connection, see “Finding Causes of Computer Problems” on page 30.

  • Page 50: Ip Address Needs To Be Renewed

    ADDRESS EEDS TO BE ENEWED If you cannot connect to the Internet even after you have checked all cabling and network settings and have rebooted the computer, follow the appropriate procedure in this section to manually obtain a new IP address.
  • Page 51 To obtain a new IP address (all other versions of Windows) Open a command window using one of the following methods: In Windows 2000 or XP, choose Start→Programs→Accessories→Command Prompt. In Windows 98 or ME, choose Start→Programs→MS-DOS Prompt. The command window opens. Force your computer to obtain a new IP address by typing the appropriate command from the following table: Operating system...

  • Page 53: Specifications

    Specifications Release SOMAport R3.0 Internal antenna Type: internal passive-steered array antenna Internal antenna gain: 3 dBi Receiver noise figure: 6 dB Transmitted EIRP: 30 dBm RF output power: 27 dBm Device ports and Telephone interfaces Jacks: 2 RJ-11 telephone jacks...

  • Page 55: Index

    Index disconnecting power supply 18 activating full service 27 antenna 14 Ethernet improving signal reception 17 cables 22, 35 hub 22 network settings back panel 13 Mac OS X 48 Windows 2000 44 cables Windows 95 41 crossover 35 Windows 98 and ME 43 Ethernet 35 Windows XP 46 problems and actions 30, 31...
  • Page 56 renewing in Windows 50–51 connecting 18 disconnecting 18 powering on the SOMAport 18 jacks. See telephone jacks and power problems jack Internet connection 30 LANs radio signals. See signals Internet access to PCs 22 reception quality 17 Internet Explorer settings 40 restarting See also Ethernet SOMAport 33...
  • Page 57 poor voice quality 31 telephone calls voice quality 31 are dropped 31 telephone jacks 13, 23 testing warnings 5 telephone connection 26 Web pages. See Internet two-line telephones 23 Windows 2000 network settings 44 Windows 95 unpacking 16 network settings 41 Windows 98 and ME checking the cable 36 network settings 43...

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