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Soma Networks SOMAport Setup Manual

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SOMAport Setup Guide
TM
Release 2.0
Part 003776A revision 04

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  • Page 1 SOMAport Setup Guide Release 2.0 Part 003776A revision 04...
  • Page 2 Networks product names are trademarks of SOMA Networks, Inc. All other company and product names may be trademarks or registered trademarks of their respective owners. Products and services of SOMA Networks, Inc. may be protected by one or more pending or issued U.S. or foreign patents.
  • Page 3 SOMA NETWORKS INC. ENDUSER PRODUCT in conjunction with the SOMAport provided to you by LICENSE AGREEMENT SOMA or your service provider when you subscribed to services that utilize the SOMA wireless air interface THE SOMAPORT™ SUBSCRIBER STATION AND technology and is not licensed to you to be used for any other PROVIDED SOFTWARE CONTAIN CERTAIN purpose.
  • Page 4 WRITTEN MATERIALS IN TERMS OF necessary so this Agreement shall otherwise remain in full CORRECTNESS, ACCURACY, RELIABILITY, OR force and effect and enforceable. This Agreement shall be OTHERWISE. YOUR SERVICE PROVIDER MAY construed pursuant to the laws of the United States of PROVIDE FURTHER WARRANTY COVERAGE FOR America and the State of California and without regard to YOU.

  • Page 5: Important Safety Instructions

    Do not block or cover these openings. Do not place the SOMAport in a built-in installation such as a bookcase or rack unless there is proper ventilation or the installation instructions have been adhered to.
  • Page 6 The power supply or cord is damaged. Liquid has been spilled on the SOMAport or it has been exposed to water. An object has fallen into the SOMAport. The SOMAport does not function normally even though you have adhered to the operating instructions and have made adjustments to only those controls covered by the operating instructions.

  • Page 7: Regulatory Notices

    Regulatory notices The SOMAport has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 8 SOMAport Setup Guide...

  • Page 9: Table Of Contents

    Connecting multiple computers to the SOMAport ....... . . 33...
  • Page 10 SOMAport Lights ........

  • Page 11: Introduction

    NTR ODUCTION Chapter 0 This chapter gives an overview of the SOMAport and shows the layout of the front and back panels. Contents Overview ............12 The front panel .

  • Page 12: Overview

    SOMAport Setup Guide Overview The SOMAport is a compact terminal to which you can connect a computer or a local area network (LAN) as well as telephones. One company, the wireless service provider, delivers both high-speed, always-on Internet service and telephone service to the devices that are connected to the SOMAport.
  • Page 13 Follow these guidelines: Wipe the unit down with a dry cloth periodically. Do not use cleaners, solvents, or water. If you spill liquid inside the SOMAport, unplug it, and call your wireless service provider. Other documents Once you have installed the SOMAport using this guide, you may need to refer to one or more of the following documents.

  • Page 14: The Front Panel

    Light Description Status The top light is the status light. It indicates whether or not the SOMAport is receiving power and functioning normally. Signal Strength The group of four lights below the status light report on the strength of the radio Indicator signal.

  • Page 15: The Back Panel

    The jacks and ports that are used to connect other devices to the SOMAport are located on the back panel. The telephone jacks connect telephones to the SOMAport, whereas the Ethernet port is used to connect to computer equipment. The locations of the connectors are shown below.
  • Page 16 USB-compatible computer or hub to the SOMAport. Ethernet port This port connects a computer or a hub to the SOMAport. A straight- through cable is used for direct connection to a computer or to the uplink port on a hub. A crossover cable is used for connection to the Ethernet port on a hub.

  • Page 17: Antennas

    SOMAport. The internal antenna The SOMAport is essentially a two-way radio with an antenna inside. You don’t have to aim this antenna yourself. The antenna tunes itself when you plug in the SOMAport.
  • Page 18 Only the SOMA Networks SAU can be connected to the SOMAport. Connecting other manufacturers’ antennas or products to the SAU connector will provide no improvement to reception and will result in irreparable damage to the SOMAport or to the device connected to it, rendering it inoperative.

  • Page 19: Connection Options For Telephones

    Direct connections You can use this method if the telephone and computer devices in your home or office are near each other and the SOMAport can be placed close enough to allow direct connections to all of them, as shown below.
  • Page 20 SOMAport. To connect telephones to the SOMAport using the telephone wiring in your home or office, you connect the SOMAport and each telephone to a wall phone jack. If you decide to use your in-building wiring, do not use wires that are in use for phone service from the local telephone company.

  • Page 21: Installing The Somaport

    Contents Installing the SOMAport and Connecting Equipment ......22 Changing Ethernet Network Settings ........40...
  • Page 22 Connecting multiple computers to the SOMAport ......33 Connecting telephones to the SOMAport ....... . . 35...

  • Page 23: An Overview Of The Installation

    SOMAport” on page 25 Connect the power supply to the SOMAport “Connecting the power supply and and plug in the SOMAport to power it on. powering on the SOMAport” on page 26 Connect your computer to the SOMAport. “Connecting a computer via Ethernet” on...

  • Page 24: Unpacking The Somaport

    SOMAport Setup Guide Unpacking the SOMAport Unpack the SOMAport from its box and make sure you have all the pieces shown below. Power Supply SOMAport USB Cable Ethernet SOMAport Straight-Through Cable Setup Guide SOMAport Documentation and USB Drivers CD SOMAport Quick...

  • Page 25: Choosing The Best Location For The Somaport

    Place the SOMAport higher up in a room. For example, putting it on a desk or a shelf will give you a stronger signal than if you place it on the floor. Place the SOMAport on a surface such as a desk rather than in a cupboard or under a table.

  • Page 26: Connecting The Power Supply And Powering On The Somaport

    Connecting the power supply and powering on the SOMAport The SOMAport does not have a power switch. You turn on the SOMAport by plugging it into a power outlet, and turn it off by unplugging it. When you plug in the SOMAport, it starts, connects to your service provider’s network, and tunes itself (acquires a radio channel).
  • Page 27 “Troubleshooting and Getting Help” on page What’s next When the status light on the front panel of the SOMAport turns green, you are ready to connect equipment to the SOMAport.

  • Page 28: Connecting A Computer Via Ethernet

    If your computer has an Ethernet card, use an Ethernet cable to connect your computer to the SOMAport. If your computer does not have an Ethernet card and it is running Windows 98SE or later, use the USB cable instead. See “Connecting a computer via USB”...
  • Page 29 If telephone service is available in your area and you are connecting a telephone to the SOMAport, go to “Connecting telephones to the SOMAport” on page If telephone service is not available in your area or you are not connecting a telephone to the SOMAport, go to “Activating service”...

  • Page 30: Connecting A Computer Via Usb

    Connecting a computer via USB Universal serial bus (USB) can be used to connect a computer to the SOMAport. A USB cable is shipped with the SOMAport. For USB to work, your PC must be equipped with: a USB port...
  • Page 31 You do not have a USB Host Controller card installed in your PC. You cannot use USB unless you purchase a USB Host Controller card. To connect a computer to the USB port on the SOMAport Insert the SOMAport Documentation and USB Drivers CD into the CD-ROM drive on the computer.
  • Page 32 If telephone service is available in your area and you are connecting a telephone to the SOMAport, go to “Connecting telephones to the SOMAport” on page If telephone service is not available in your area or you are not connecting a telephone to the SOMAport, go to “Activating service”...

  • Page 33: Connecting Multiple Computers To The Somaport

    Insert the other end of the cable into an uplink port on your hub or switch. li n k 00092 N O T E : To connect the SOMAport to an Ethernet port on the hub or switch you must use a crossover cable.
  • Page 34 If telephone service is available in your area and you are connecting a telephone to the SOMAport, go to “Connecting telephones to the SOMAport” on page If telephone service is not available in your area or you are not connecting a telephone to the SOMAport, go to “Activating service”...

  • Page 35: Connecting Telephones To The Somaport

    “Activating service” on page Telephone jacks on the SOMAport There are two telephone jacks on the back of the SOMAport. The telephone jack on the right corresponds to line 1 and the telephone jack on the left corresponds to line 2.
  • Page 36 SOMAport Setup Guide N O T E : To connect a two-line telephone to the SOMAport, your telephone service must include two telephone lines. To connect a single telephone to the SOMAport Insert the free end of the telephone cable into the right (line 1) jack.
  • Page 37 Installing the SOMAport To connect two telephones to the SOMAport (when you have two telephone lines) Connect the cable of the telephone you want serviced by line 1 to the right (line 1) jack. Connect the cable of the telephone you want serviced by line 2 to the left (line 2) jack.
  • Page 38 See “Activating service” on page If you hear a series of tones, the SOMAport is still starting. Hang up, and listen again in a few minutes. If you hear silence, see “Finding problem causes” on page...

  • Page 39: Activating Service

    If you have restricted access, you can activate full service online, as described below, or by calling your service provider. To activate full service Restart your computer while it is connected to the powered-on SOMAport. Launch a Web browser. Direct your browser to a known valid Internet address (such as www.web.com).

  • Page 40: Changing Ethernet Network Settings

    SOMAport Setup Guide HANGING THERNET ETWORK ETTINGS This section describes how to change your computer’s network settings if you cannot get an Internet connection. Following the procedure appropriate for your operating systems ensures that your computer automatically obtains an IP address from your service provider so that it can connect to the Internet.

  • Page 41: Changing Network Settings In Windows 95

    Changing network settings in Windows 95 Change your computer’s network settings if you could not get an Internet connection after connecting your computer to the SOMAport. The procedure you follow depends on whether or not your PC has previously been set up for a dial-up Internet connection. Choose one of the following...
  • Page 42 SOMAport Setup Guide Click Finish. Restart your computer. N O T E : Do not skip this step. Check your Internet connection. “Activating service” on page To change network settings in Windows 95 Select Start→Settings→Control Panel. Double-click the Network icon.
  • Page 43 Enter. If the Web.com Web page opens, full service has already been activated and you can begin using your SOMAport for Internet service. If your service provider’s Web page opens, activate full service by following the sign-up procedure that is provided on the Web site.

  • Page 44: Changing Network Settings In Windows 98 And Me

    Changing network settings in Windows 98 and ME Change your computer’s network settings if you could not get an Internet connection after connecting your computer to the SOMAport. The procedure you follow depends on whether or not your PC has previously been set up for a dial-up Internet connection.
  • Page 45 Installing the SOMAport Make sure all checkboxes are disabled and click Next. The Set up Your Internet Mail Account window opens. Enable the radio button and click Next. The Completing the Internet Connection Wizard window opens. Click Finish. Restart your computer.
  • Page 46 Enter. If the Web.com Web page opens, full service has already been activated and you can begin using your SOMAport for Internet service. If your service provider’s Web page opens, activate full service by following the sign-up procedure that is provided on the Web site.

  • Page 47: Changing Network Settings In Windows 2000

    Changing network settings in Windows 2000 Change your computer’s network settings if you could not get an Internet connection after connecting your computer to the SOMAport. The procedure you follow depends on whether or not your PC has previously been set up for a dial-up Internet connection. Choose one of the following...
  • Page 48 SOMAport Setup Guide Check your Internet connection. “Activating service” on page To change network settings in Windows 2000 Right-click the My Network Places icon and select Properties from the pull- down menu. The Network and Dial-up Connections window opens. Select the Local Area Connection icon.
  • Page 49 Enter. If the Web.com Web page opens, full service has already been activated and you can begin using your SOMAport for Internet service. If your service provider’s Web page opens, activate full service by following the sign-up procedure that is provided on the Web site.

  • Page 50: Changing Network Settings In Windows Xp

    Changing network settings in Windows XP Change your computer’s network settings if you could not get an Internet connection after connecting your computer to the SOMAport. The procedure you follow depends on whether or not your PC has previously been set up for a dial-up Internet connection. Choose one of the following...
  • Page 51 Installing the SOMAport To change network settings in Windows XP Select Start→Settings→Network Connections. The Network Connections window opens. Select the Local Area Connection icon. If there are one or more Local Area Connection icons, double-click the Local Area Connection icon that is associated with the Ethernet card.
  • Page 52 Enter. If the Web.com Web page opens, full service has already been activated and you can begin using your SOMAport for Internet service. If your service provider’s Web page opens, activate full service by following the sign-up procedure that is provided on the Web site.

  • Page 53: Changing Network Settings In Mac Os 8 And 9

    Enter. If the Web.com Web page opens, full service has already been activated and you can begin using your SOMAport for Internet service. If your service provider’s Web page opens, activate full service by following the sign-up procedure that is provided on the Web site.

  • Page 54: Changing Network Settings In Mac Os X

    Enter. If the Web.com Web page opens, full service has already been activated and you can begin using your SOMAport for Internet service. If your service provider’s Web page opens, activate full service by following the sign-up procedure that is provided on the Web site.

  • Page 55: Changing Network Settings In Linux

    Check the network status by running ifconfig from the command line. Under the “eth0” entry, where eth0 is the name of the network card connected to the SOMAport, “inet addr” should have a valid IP address. See the DHCP mini-HOWTO for information about configuring Linux to use DHCP, available from The Linux Documentation Project at http://www.tldp.org.
  • Page 56 SOMAport Setup Guide...

  • Page 57: Somaport Lights

    I GHTS Chapter 0 This chapter describes how to read the SOMAport lights so that you can recognize the operating status of the SOMAport, the strength of the radio signal, the Ethernet status, and which antenna the SOMAport is using.

  • Page 58: Status Light

    SOMAport Setup Guide Status light The status light is a bicolor light that indicates whether or not the SOMAport is powered on and operating normally. It can be either green or amber. It is the top light on the front panel of the SOMAport as shown below.

  • Page 59: Signal Strength Indicator Lights

    When one or more of the lights is solidly lit, the SOMAport has locked in a radio signal and is ready to use. The more lights that are lit, the stronger the signal. For example, when all four lights are lit, the signal is optimized.
  • Page 60 SOMAport Setup Guide What to do if performance is affected by a weak signal Radio signal strength can have an effect on the quality of your telephone calls and your ability to access the Internet. If the signal is too weak you may experience some of the following problems: During telephone calls, you hear noise or calls cut out.

  • Page 61: Ethernet Status Lights

    There are two Ethernet status lights that report on the connection between the SOMAport and an Ethernet device (a computer or a hub). These lights are located on the Ethernet port on the back of the SOMAport. They do not report on the status of USB connections.

  • Page 62: Sau Light

    This light is located on the back panel, to the right of the SAU connector. When the SOMAport starts, it checks whether or not a SOMA Networks SAU is attached to the SAU connector. If the SOMAport detects an SAU, it uses it, otherwise, the SOMAport uses the internal antenna.

  • Page 63: Troubleshooting And Getting Help

    The SOMAport is not getting power ........

  • Page 64: Finding Problem Causes

    Reboot your computer. You cannot connect haven’t taken effect. to the Internet The channel has been dropped. Unplug the SOMAport and plug it back in again. The SOMAport is not receiving “The SOMAport is not getting power” power. on page The SOMAport experienced a “There is a fault condition”...
  • Page 65 If the telephone is connected to Connect the telephone directly to the the SOMAport via the in-building SOMAport or call the telephone company telephone wiring, there may be a to check the wiring in your building. problem with the wiring.

  • Page 66: The Signal Is Weak

    If the signal strength lights indicate a weak signal or if you are experiencing an ongoing performance problem, try the following steps. Make sure you have located the SOMAport according to the guidelines listed in “Choosing the best location for the SOMAport” on page See if a nearby appliance is having an effect on the signal.
  • Page 67 Troubleshooting and Getting Help Your SOMAport is located at the extreme outer limit of an area covered by the transmitting tower. If you have a persistent signal reception problem, contact your wireless service provider to order an SAU.

  • Page 68: There Is A Fault Condition

    SOMAport Setup Guide There is a fault condition If the status light is amber, the SOMAport has detected a fault during the diagnostic test which is run whenever the SOMAport is powered on. In this situation, you must restart the SOMAport.

  • Page 69: The Somaport Is Not Getting Power

    Troubleshooting and Getting Help The SOMAport is not getting power If the light on the power supply and the status light on the SOMAport are off, the SOMAport is not getting power. Try each of the actions in the following procedure until you locate the source of the problem.

  • Page 70: There Is No Connection Between The Somaport And Your Computer Or Hub

    See your Windows documentation for more information. To check the power Check the light on the power supply and the status light on the SOMAport to make sure the SOMAport is receiving power. If the lights are off, see...
  • Page 71 Make sure the length of the cable does not exceed 5 meters (15 feet). If you are using a USB extension cable, check to see if it is faulty by removing the USB extension and using a single USB cable between the SOMAport and the computer.
  • Page 72 SOMAport Setup Guide To obtain a new IP address (Windows 95 only) Choose Start→Run. Enter winipcfg in the Open field and click OK. The IP Configuration window opens. Select the network interface that has a default gateway of 192.168.1.1 from the pull-down list.
  • Page 73 Troubleshooting and Getting Help Look for the output section related to the network interface for the SOMAport. Example: 1 Ethernet adapter: IP address ... . . 65.94.64.155 Subnet Mask ... . . : 255.255.255.0 Default Gateway .

  • Page 74: The Computer Uses An Old Dial-Up Connection To Connect To The Internet

    SOMAport Setup Guide The computer uses an old dial-up connection to connect to the Internet If you have switched from a dial-up Internet service, you may still be prompted to connect to the Internet using the old dial-up connection. If this is the case, follow this procedure to ensure that your dial-up connection is not automatically activated whenever you attempt to connect to the Internet.
  • Page 75 Troubleshooting and Getting Help To disable the automatic dial-up connection in Mac OS X Click the Apple icon and choose System Preferences. Click the Network icon. Click Show. Select Network Port Configurations from the pull-down list. Disable the checkbox for the dial-up modem. Click Apply Now.

  • Page 76: Internet Explorer Lan Settings Are Incorrect

    SOMAport Setup Guide Internet Explorer LAN settings are incorrect If you are using Internet Explorer as your Web browser, make sure the LAN settings are properly configured. By default, Internet Explorer is configured to automatically detect settings. However, if this option has been disabled, you will not be able to connect to the Internet.

  • Page 77: Index

    Index not connected with SOMAport connecting activating full service an Ethernet hub to a SOMAport antenna computer equipment to a SOMAport internal using the Ethernet port – using the USB port automatically detect settings multiple computers Internet Explorer – power supply...
  • Page 78 Internet Connection Wizard checking Windows 2000 crossover Windows 95 straight-through Windows 98 and ME Windows XP connecting to a SOMAport Internet Explorer lights LAN settings states IP address network settings obtaining automatically Linux Linux Mac OS 8 and 9...
  • Page 79 – – panels states performance signal strength indicator lights affected by weak signal SOMAport Accessory Unit. See SAU optimizing SOMAports problem causes causes of performance problems solving onging problem connecting Ethernet hubs to poor sound during telephone calls improving signal strength to –...
  • Page 80 SOMAport attaching other devices to the SOMAport directly during SOMAport operation through existing wiring power supply – with one telephone line weak signal performance problems and actions...

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