ARTECH AK Series User Manual
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ARTECH AK Series User Manual

Embedded system voice logger
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U S E R ' S M A N U A L
AK/AQ/AJ/DR
EMBEDDED SYSTEM
VOICE LOGGER

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Summary of Contents for ARTECH AK Series

  • Page 1 U S E R ’ S M A N U A L AK/AQ/AJ/DR EMBEDDED SYSTEM VOICE LOGGER...

  • Page 2: Table Of Contents

    INDEX PRODUCT OVERVIEW ................. 錯誤! 尚未定義書籤。 PRODUCT APPEARANCE ......................4 PRODUCT PC PROGRAM ......................15 PC P ........................15 ROGRAM INTRODUCTION ....................... 錯誤! 尚未定義書籤。 ECORDING FILE ............................32 SYSTEM SETTING ....................錯誤! 尚未定義書籤。 CHANNEL PARAMETER ............................38 VOICE TRIGGER ....................錯誤! 尚未定義書籤。 NETWORK SETTING ........................

  • Page 3: Product Overview

    Both of product series use same PC client program, PRODUCE OVERVIEW Thanks for purchasing ARTECH AK32 32CH embedded system voice logger. AK32 is consisted by 667MHz CPU, latest Samsung ARM chip , innovative hardware frame and specific call recording software. Each AK32 voice logger starts from 8 channels and is expandable to 32 channels.
  • Page 4 7. Remote control through network 8. Instant playback through speaker 9. Full embedded device, no PC required 10. Lower power dissipation supports 7x24x365 running AJ Features 1. System boots in 20 sec 2. Support max. 64G SD card 3. Expandable from 1 to 2 channel 4.
  • Page 5 AJ SD card call storage 560 Hours 32GB 2,240 Hours 64GB 4,480 Hours DR HDD call storage 500GB 36,000 Hours 1000GB 72,000 Hours User’s manual – AK32 EMBEDDED SYSTEM VOICE LOGGER 3...
  • Page 6 AK Appearance AK Series (With touch screen, HDD 1TB) 8 channel voice logger AK16 16 channel voice logger AK24 24 channel voice logger AK32 32 channel voice logger 8 channel expand recording card AK Front 1. 5” touch screen, 800 * 480 2.
  • Page 7 Card 2 (Channel 09-16) Card 3 (Channel 17-24) Card 4 (Channel 25-32) AK Rear AQ Appearance AQ Series (Default) AQ4L 4 channel voice logger with 8G SD card & touch screen AQ8L 8 channel voice logger with 8G SD card & touch screen AQ4LH 4 channel voice logger with 500G HDD &...
  • Page 8 AQ Front 1. Power LED 2. USB Host for backup or system upgrade SD Slot for optional SD card model. No use for HDD model User’s manual – AK32 EMBEDDED SYSTEM VOICE LOGGER 6...
  • Page 9 AQ Rear Card 1, Channel 1-4 (RJ11) Card 2, Channel 5-8 (RJ11) RJ45 Port x 2 RS232 Port for SMDR data RS232 data indicator Power input : DC-19V Power switch AQ Rack (Remove AQ rubber stand first and screw it with rack again) User’s manual –...
  • Page 10 AQ Wall mount (Remove rubber stand and screw it with wall mount again) User’s manual – AK32 EMBEDDED SYSTEM VOICE LOGGER 8...
  • Page 11 AJ Appearance AJ Series 11. AJ1L 1 channel with SD card & touch screen 12. AJ2L 2 channel with SD card & touch screen 13. AJ1 1 channel with SD card 14. AJ2 2 channel with SD card 1. Line port for analog line parallel connection 2.
  • Page 12 DR Appearance DR Series DR8 8 channel voice logger (HDD) DR16 16 channel voice logger (HDD) DX8 8 channel expandable card 1. Power indicator 2. USB port for firmware upgrade and USB HDD backup 3. SD card slot for firmware upgrade and SD card backup (reserved) 1.8”...
  • Page 13 Channel 1-8(16) port for analog line parallel connection 2. RJ45 1for remote access 3. Earphone 4. RS232: PBX SMDR connection 5. SMDR indicator 6. DC Jack: DC19V 3A-4.7A 7. Power: ON /OFF 8. RJ45 2 for SIP recording Program System Requirement 1.
  • Page 14 Connection AK Connection Normal analog phone User’s manual – AK32 EMBEDDED SYSTEM VOICE LOGGER 12...
  • Page 15 Handset recording User’s manual – AK32 EMBEDDED SYSTEM VOICE LOGGER 13...
  • Page 16 AQ Connection AJ Connection User’s manual – AK32 EMBEDDED SYSTEM VOICE LOGGER 14...

  • Page 17: Product Pc Program

    DR Connection PC Program PC Program introduction Menu Login Recording system server Connect with recording device through network User’s manual – AK32 EMBEDDED SYSTEM VOICE LOGGER 15...
  • Page 18 Auto search AK32 in local area network while login Auto search AK32 in local area network The IP address of selected the device will be saved. It will be display automatically in next login. User Name: admin (default) Password: 1111 (default) a.
  • Page 19 WAN IP address a. Static IP address. The IP address is fixed, will not be changed. b. Dynamic IP address: Internet user is assigned a new IP address by ISP each time logon. For remote accessing to AK32, user has to create a domain name for WAN connection.
  • Page 20 SMDR Configuration example: It shows extension number is 14, Channel is 01 You can count extension number position starts from the 14 digital, length is 2. Input the data to corresponded space. The same methods, it shows channel position starts from the 24 digital, length is 2.
  • Page 21 Remark: Recording announcement file should be longer than 30s. Format is IMA-ADPCM. User’s manual – AK32 EMBEDDED SYSTEM VOICE LOGGER 19...
  • Page 22 Repair database AK32 uses SQLITE database, it saves files to \\Hard Disk\\SQLite\\2012\\201207\\CDR20120730.db daily. You can repair database by these files in case the channel’s power off or records disappeared. Software upgrade You can upload specified file to AK32 for system upgrade. System restart is required after upgrade completed.
  • Page 23 Restore system default Caution: Default setting requires administrator login to carry out the task. Administrator needs to re-enter the password to avoid abuse. Each operation is unable to be recovered and system log is unable to be removed. 1. Tool Bar 2.
  • Page 24 4. AK32 ROM and CPU capacity indicator with date time 5. HDD used capacity percentage. Card 1, 4 Installed properly Card 2, 3 Error or not installed Status Monitor Start Monitor Select a Channel to start monitoring conversation while the user account is authorized. Stop Monitor Terminate the monitoring.
  • Page 25 Refresh current status to PC Display: Program will display time, channel status, recording file, etc. User can hide some of them. Channel No.01-32. Black label is for Card No. 1-4. Card 1: Channel 01-08 Card 2: Channel 09-16 Card 3: Channel 17-24 Card 4: Channel 25-32 Recording announcement enabled indicator.
  • Page 26 Save or not save indicator. AK32 will not save the calls for following situations a. Hot-t key recording. The call is unable to be saved until the specified hot-key is pressed b.Polarity reversal recording. The call is unable to be saved until polarity reversal signal received.

  • Page 27: Recording File

    There are several time spans for quick search. If the records are searched before, the program will compare with database with last search. a. Databases are different, the program will synchronize with AK32 again. b. Databases are the same, the program will look-up local synchronized database. Open local PC download path, list the downloaded files.
  • Page 28 Sound Download AK32 recording files to local PC. Downloaded file will not be downloaded twice. Suggest: a. Carry out this task while system is idle. b. Do not change download directory to avoid duplicated download. Add remarks to recording files Important recording files mark.
  • Page 29 Statistics recording files by day/week/month, including inbound/ outbound/ missed calls. Call types are distinguished with different color. Statistics by day, listed with time section User’s manual – AK32 EMBEDDED SYSTEM VOICE LOGGER 27...
  • Page 30 Statistics by week, listed with days B Statistics by month, listed with dates User’s manual – AK32 EMBEDDED SYSTEM VOICE LOGGER 28...
  • Page 31 Online user can set auto backup in program. The recording files and CDR in AK32 will be downloaded to local PC on specific time for backup. Auto backup is carried out by day/week/month from AK32 or not backup. By day: Automatic backup daily on specific time By week: Automatic backup weekly on specific day (Sun-Sat) By month: Automatic backup monthly on specific date.
  • Page 32 Program will display backup events include total number of records and date, etc User can clear previous backup condition. System will start next backup from new specific date and downloaded file will be skipped. Do not change backup directory to avoid duplicated files. Main Function Terminate delete task.
  • Page 33 Phonebook It includes Extension setting, Phonebook, Exception extension numbers and exception phone numbers. Extension setting: The parameter works with SMDR function. The recording file will include extension number and name if the setting completed. Phonebook: Inbound and outbound number will be saved with phonebook information. Excepted extension number: It works with SMDR.

  • Page 34: System Setting

    Blacklist: Alert message will be generated once inbound /outbound number is in blacklist System Setting The parameter is active to entire system instead of single channel. It is the pause time from first digit dialing to start recording. If the value is 0, the call will be recorded entirely from pick up.
  • Page 35 Enable/disable to save non-record number of outbound call. Enable/Disable to save DTMF during incoming call. Yes to save all including extension number dialing from inbound call. The parameter works with parameter 11. You can split the recording file to save in HDD Recommend: Yes Enable/Disable to save tmp file.
  • Page 36 Command for Start/Stop mute recording manually. Start: Red light Stop: Green light. Recommend: Set up particular DTMF digit to avoid mis-dialing. Filter ABCD in DTMF Caller ID. Basis of Caller ID comparison with phone book Use buffer to reduce times of HDD write. Recommend: Yes Basis of inbound call determination.

  • Page 37: Channel Parameter

    tone volume level to distinguish sound and soundless. Therefore, misjudgment during talking would be avoided. Enable/Disable auto-answer on Saturday. Enable it for auto-answer all day long on Saturday and auto-answer time sections setting will be ignored. Enable/Disable auto-answer on Sunday. Enable it for auto-answer all day long on Sunday and auto-answer time sections setting will be ignored.
  • Page 38 C. Continuous Recording: Non-stop recording. Usually for microphone and interphone recording. DTMF during the call will not be recorded. D. Polarity Reversal: Start recording while polarity reversal signal received. Remark: You need to subscribe polarity reversal signal service from local telecom service provider.
  • Page 39 This is minimum voltage setting to verify if telephone is hook on. Recommend: 25V AGC: Automatic Generation Control. To average the sound of both parties in a call. Recommend: Disable this function in voice trigger recording. Time elapse setting for specified voltage of ON/OFF hook. Time setting for specific voltage to verify ringtone ON and OFF.

  • Page 40: Voice Trigger

    Channel setting for auto-answer. Time Section: 24Hours range Voice message: 30-300s from start prompts.. Auto- answer ring: Ring times before auto-answer Auto-answer announcement: Load specified auto-answer announcement to device. Recommend file time: Less than 1 min Voice Trigger parameter User needs to configure sound level and sensitivity when the channel is set voice trigger recording. Sound lasting time (ms): The specific level sound lasts time for start recording.

  • Page 41: Network Setting

    Network Setting User can configure network setting same as PC. HDD Parameter and system log HDD reserved space: It is for HDD read/writer buffer. Recommend: 10% Loop recording: Enable this function, the latest record will cover the initial recorder when HDD is full Disable it, AK32 will stop recording when HDD is full until it is exchanged.

  • Page 42: Recording Time Section

    System log: The critical operation will be recorded in system log. Recording Time Section Flexible combined with 8 recording time sections. It is used in channel setting, special for recording storage option. User’s manual – AK32 EMBEDDED SYSTEM VOICE LOGGER 40...

  • Page 43: Pabx Smdr

    PABX SMDR There are 2 methods to gain the SMDR data from PABX 1. RS232 2. TCP/IP User needs to analyze original data of PABX channel number, extension number from followed main parameters and input them to program setting. Outbound call 1.

  • Page 44: Pabx Smdr Configuration

    5. Channel number length: 2 Remark: AK32 is able to decode DTMF for call number itself, the phone number from SMDR will be ignored. Outbound call: Same as Inbound call verification. Do not check this option if PABX SMDR Protocol there’s SMDR connected.
  • Page 45 Connect Port: Port for PC connection (Provided by PABX) Output Port: Normally it is same as connection port. Otherwise, user can set separately. User Name: User name to login PABX. Password: Password to login PABX Do not check this option if there’s no IP SMDR Inbound Call on hold.

  • Page 46: Other Setting

    Other setting Enable /Disable to popup call numbers and corresponded information when it exists in phonebook Elapse time for popup window. Always stays when the value is 0. Enable/Disable to pop-up login window while running PC program Enable/Disable to run program while PC restart Enable/Disable to re-connect network automatically while it is disconnected Enable/Disable to clear screen while network is disconnected Enable/Disable to remind long time hook off.

  • Page 47: Online User

    Online user Online user: User who is log in AK32 now Showing online time, online duration, IP address, software version and MAC address User Management Administrator can add new user to log in AK32 Default user: admin Default password:1111. Add new account User name: Max.

  • Page 48: Touch Screen

    User can assign various authorization levels for supervisor and staff in a firm. For example, user can check all channels for supervisor’s account and single channel only for staffs. When staff login AK32, only one line status is visible in his client program. Touch screen There are 8 function divisions on touch screen, including CDR, Search, Channel Monitor, Status, Settings, Network, Tools and System.
  • Page 49 CDR (Call Detail Recording) Back Back to main menu Recording of Channel Outbound call Inbound call Missed call Telephone number 0200 Start time and date Recording elapse HH:MM:SS User’s manual – AK32 EMBEDDED SYSTEM VOICE LOGGER 47...

  • Page 50: Channel Monitor

    Audio file Flag symbol for important call. Red: flagged Grey: None Page Down & Page Up. (Effective on bright one) Current page/Total page Search CDR Search the records by various conditions. Recommend: Database is saved daily. Search speed depends on time span. AK32 supports SQL searching as well Channel Monitor You can check one card (8 channels) in one page.

  • Page 51: Channnel Status

    Channel Status It shows instant status of 32 Channels. Symbol only. Dialing Idle Inbound call Outbound call Power off (Landline disconnected) Ringing User’s manual – AK32 EMBEDDED SYSTEM VOICE LOGGER 49...
  • Page 52 Setting Touch screen supports Channel Setting, System Setting, Screen Lock Setting Channel Setting Set up Channel 01-32 parameter (See PC program setting) User’s manual – AK32 EMBEDDED SYSTEM VOICE LOGGER 50...
  • Page 53 System Setting Touch screen supports date and language setting only. Scree Lock Setting User’s manual – AK32 EMBEDDED SYSTEM VOICE LOGGER 51...
  • Page 54 Network Configuration Configure AK 32 network detail. Restart AK32 after configuration. Tools Plug in USB storage device to upgrade firmware (upgrade file enclosed) or backup. Restart AK32 after upgrade file transfer completed. FW_UPDATE directory (phoneTouch.exe PhoneRec.exe) User’s manual – AK32 EMBEDDED SYSTEM VOICE LOGGER 52...
  • Page 55 System Display system information and program version. User’s manual – AK32 EMBEDDED SYSTEM VOICE LOGGER 53...
  • Page 56 Annex: Central Management Software Central management software(CMS) offers an efficient and safe solution for monitoring and managing multi-site voice loggers (max. 32 devices). 1. Connection(C/S) Install CMS software in server PC and connect it with internet LAN port, port mapping 6068 must be enabled.
  • Page 57 2.2 Group : Set the group for specified region. Device Name: Name the device for instant search Device ID: 8-digit unique identification number for each voice logger. User’s manual – AK32 EMBEDDED SYSTEM VOICE LOGGER 55...
  • Page 58 Device IP: Local site device IP for reference only. User name: Registered user name for remote end device login Password: Password for remote end device login. Backup: By Day/Week/Month By day: Daily backup in specific time By week: Weekly backup in specific day By month: Monthly backup in specific date Period Backup: Backup by selected date User may select the period for backup...
  • Page 59 Connected devices status Selected voice logger status: Choose the voice loggers from list, read the real time status All status (CMS): Read all connected voice logger real time status Back up status (CMS) Read all registered voice loggers backup status Selected record: Choose the voice logger’s current record file All record (CMS): Read all record of registered voice logger Backup record (CMS) Read all backup record of registered voice logger and save them in local...
  • Page 60 Enable service (CMS): Enable server function of CMS, allows connection of registered devices with CMS server. Disable service (CMS):Terminal the function of CMS, new devices were allowed to register. Establish connection between CMS host and voice logger device Important 3 parameters for proper connection 7.

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