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Northwestern Bell Excursion 36288 Owner's Manual

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IMPORTANT SERVICE INFORMATION

Read this manual before attempting to setup or use this instrument. It contains important information
regarding safe installation and use. Keep this manual for future reference. Also save the carton, packing
and proof of purchase to simplify and accelerate any needed action. If you need assistance or service, call
(800) 888-8990 between 8:00 a.m. and 4:30 p.m. Pacific Standard Time, Monday through Friday. You can
also visit our web site at
http://www.nwbphones.com
products.
WARNING
To prevent fire or shock hazard, do not expose this product to rain or any type of excess moisture. If
accidentally dropped into water, the AC adapter should immediately be unplugged from the wall along
with the telephone line cord.
THIS SYMBOL IS INTENDED TO ALERT THE USER OF THE PRESENCE OF
IMPORTANT OPERATING AND MAINTENANCE (SERVICING) INSTRUCTIONS IN
THE OWNER'S MANUAL.
041604A-1
for technical support and information on our other
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  • Page 1: Important Service Information

    IMPORTANT SERVICE INFORMATION Read this manual before attempting to setup or use this instrument. It contains important information regarding safe installation and use. Keep this manual for future reference. Also save the carton, packing and proof of purchase to simplify and accelerate any needed action. If you need assistance or service, call (800) 888-8990 between 8:00 a.m.

  • Page 2: Carton Contents

    ® Excursion 36288 CARTON CONTENTS ® • Excursion 36288 Base and Handset • Rechargeable Ni-Cd Battery Pack • Telephone Line Cord(Short and Long) • AC Adaptor • User’s Manual • Warranty Card • Accessory Order Form 041604A-1...

  • Page 3: Important Safety Instructions

    SAVE THESE INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: Read and understand all instructions. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning.

  • Page 4: Installation Precautions

    10. Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product. 11.

  • Page 5: Maintenance

    locations. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. Use caution when installing or modifying telephone lines. MAINTENANCE Use a damp cloth to clean the plastic cabinet. A mild soap will help to remove grease or oil. Never use polish, solvents, abrasives or strong detergents since these can damage the finish.

  • Page 6: Fcc Notice

    heating them. Sudden release of the battery electrolyte may occur causing burns or irritation to eyes or skin. When inserting the battery into this product, the proper polarity or direction must be observed. Reverse insertion of batteries can cause charging that may result in leakage or explosion. Do not store this product, or the battery provided with or identified for use with this product, in high-temperature areas.
  • Page 7 complaint with the FCC. Your telephone company may make changes to its facilities, equipment, operations or procedures that could affect the proper operation of your equipment. If they do, you will be given advance notice so as to give you an opportunity to maintain uninterrupted service. If you experience trouble with the telephone, please contact VTC Service &...
  • Page 8 Privacy of communications may not be ensured when using this phone. Changes or modifications not expressly approved in writing by Northwestern Bell Phones may void the user's authority to operate this equipment.
  • Page 9 ® Excursion 36288 CONTROLS DIAGRAM LCD Display MSG WTG/ NEW CALL LED Indicator MENU/OPTION Button TALK Button SAVE/PHONE BOOK Button Button SCAN/REMOTE Button Button Handset Jack TONE(*)/ Button Button RE/PA/DELETE Button FLASH/EDIT Button 041604A-1...

  • Page 10: Charge Led

    Base Unit (RearView) VOL DOWN Button Button Time Set Button MEMO Button IN USE LED Indicator Power LED Indicator CHARGE LED Indicator NEW MSG LED P OWE R Indicator ANS ON/OFF Button SKIP Button PAGE Button OGM Button Repeat Button CODE Button Erase Button Play/Stop Button...
  • Page 11 LINE DC 12V 500mA TS /5 R/3R TONE PULSE TS/5R/3R Switch TONE/PULSE Switch DC 12V Jack LINE Jack DESCRIPTIONS Handset Controls-Cordless Telephone LCD Display - Shows call information, phone status, prompts and Phonebook items. MSG WTG /NEW CALL Indicator - Red LED blinks when you have new message(s) and call(s). TALK Button - Press this button to place a call, answer a call, or end a call.
  • Page 12 FLASH/EDIT Button - (FLASH)Momentarily hangs up the phone to access custom calling features such as Call waiting or Three-way calling provided by you local phone company. (EDIT) Press to edit listed items. Button - Allows you to adjust the handset volume(3 steps) in TALK mode. It also allows you to view the caller list or /and Phone.
  • Page 13 Erase Button Play Button OGM Button Repeat Button SKIP Button Help Button Stop Button OGM REC Button - Press to record Outgoing Message (OGM). PLAY Button - Press to playback incoming Message(s) (ICM) or MEMO Message(s). REPEAT Button - Press to skip to the previous message during playback. SKIP Button - Press to skip to the next message during playback.

  • Page 14: Base Unit Controls

    ® REMOTE Button – Allows you to access most of the Excursion 36288’s functions away from the base unit using the handset. Also press to listen to the caller leave their incoming Message (ICM) in order to let you decide if you want to answer the call. HELP Button - Press to access voice help menu BASE UNIT CONTROLS: Base Antenna - A fixed antenna.
  • Page 15 Volume Control UP Button -Adjusts the base unit speaker volume level.. PLAY/STOP Button – Press to play back the incoming Message(s)(ICM) and Memo message(s) or to stop current activity. ANS. ON/OFF – Press to activate or deactivate answer function. REPEAT Button –...

  • Page 16: Installation

    mode to either Tone dialing or Pulse(rotary) dialing. DC 12V jack - A jack located on the rear side of the base unit used for connecting the AC adaptor to the base unit. TEL LINE jack – Accepts line cord to make connection with modular type telephone outlet. INSTALLATION CAUTION: USE ONLY THE NICKEL CADMIUM(Ni-Cd) BATTERY TYPE INCLUDED WITH THIS UNIT.

  • Page 17: Power Connection

    Insert the Ni-Cd battery into the battery compartment. Replace the battery compartment cover by sliding it up towards the handset. NOTE: Use the type and size of Ni-Cd battery pack, 3.6V, 450mAh. It is recommended that the Ni-Cd battery pack should be fully charged overnight prior to initial use. Belt Clip Installation With the back of handset facing up, insert one side of the belt clip hook into the matching slots at the top side of handset as shown in Figure2.

  • Page 18: Headset Connection

    Insert the small plug inot the DC 12V jack on the rear of the base unit as shown in Figure 3. Tone/Pulse Telephone Line Jack Switch TS/5R/3R AC Outlet LINE DC 12V 500mA TS/5R/3R TONE PUL SE Switch DC 12V Jack AC Adaptor AC Adaptor Plug...

  • Page 19: Initial Setup

    Handset Jack (Figure 4) INITIAL SETUP Please follow these steps before using the cordless telephone for the first time. Ensure that the handset battery pack is installed and charged fully for at least 14 hours. Ensure that all connections(line cord and adaptor cord) are properly inserted into rear of the base unit.

  • Page 20: Receive A Call

    Dial the telephone number. The phone numbers appear on the LCD Display as you enter the number. When finished with your call, press the TALK button or place the handset on the base unit. The base IN USE LED indicator will turn off. NOTE: The call timer will start to count once you press the TALK button.

  • Page 21: Saving In The Phonebook

    Press the handset RE/PA/DELETE button. This will automatically redial the last telephone number you called (up to 32 digits). When finished with your call, press the TALK button or place the handset on the base unit. The base IN USE LED indicator will turn off. B.

  • Page 22: Preferred Calls(Vip)

    A. PREFERRED CALLS(VIP) You an assign PREFERRED CALL which will generate a special ringer sound at start of the second ring to any welcome caller in the Phonebook. Press the SAVE/PHONE BOOK button. Press the button to find the one you need. Press the MENU/OPTION button once.
  • Page 23 TELEPHONE KEYPAD CHARACTERS The TELEPHONE KEYPAD buttons(0-9) are used to enter the characters when entering names. Press the appropriate KEYPAD button to get the following characters. KEYPAD CHARACTERS BUTTON Space & ( ) * . 1 A B C 2 D E F 3 G H I 4 J K L 5...

  • Page 24: Viewing The Phonebook

    VIEWING THE PHONEBOOK This Phonebook lets you scroll through the list to find the person you need for one touch dialing. You can store up to 20 names and telephone numbers in the Memory. PHONE BOOK No. of memory store TOTAL 20 Press the SAVE/PHONE BOOK button.

  • Page 25: Placing Calls From The Phonebook

    Press the SHIFT LEFT or RIGHT button to move the cursor to the letter or number you want to change. To erase, press the RE/PA/DELETE Button To add, use the TELEPHONE KEYPAD buttons(0-9). Press the button to edit the number. Press and hold the SHIFT LEFT or RIGHT button to move the cursor to the number you...

  • Page 26: Deleting A Stored Number

    Press the SAVE/PHONE BOOK button. Press the button to find the one you want to call. Press the TALK button to dial out the telephone number. Start your conversation. To end your conversation, either press the TALK button or place the handset on the base unit. NOTE: Be sure to check that the line is not in use by another extension.

  • Page 27: Out Of Range Warning

    PAUSE FUNCITON • In some cases, such as PABX or long distance service, a pause may be needed in the dialing sequence. Pressing the handset RE/PA/DELETE button inserts the programmed time interval between dialed numbers. FLASH FUCTION • Used to access custom calling features such as Call Waiting or Three-Way Calling provided by your local phone company.

  • Page 28: Paging Function

    • When the handset battery voltage level is low, the handset LCD Display shows “LOW BATTERY”. • Return the handset on the base cradle to charge. PAGING FUNCTION • If you have misplaced the handset or need to alert person nearly the handset, press the PAGE button on the base unit.

  • Page 29: Introduction To Caller Id And Call Waiting Id

    INTRODUCTION TO CALLER ID AND CALL WAITING ID ® The Excursion 36288 Caller ID/Calling Waiting ID devices allow you to take advantage of the Caller identification delivery service offered by your local telephone company. For more information, you can refer to the following Question and Answer table: QUESTIONS ANSWERS What is Caller ID?

  • Page 30: Receiving New Call

    RECEIVING NEW CALL • When you receive a new call, the call information is stored under CALLER ID List. The “NEW” segment of LCD Display and MSG WTG/NEW CALL LED indicator will flash if there is new call(s). • When you receive a call, the system displays the caller information sent by the telephone company, called a Call Record.

  • Page 31: Caller Id Display

    Press button to scroll to the next call. The button will go through the calls from the last call received to the first. The button will allow you to view the calls from the first call received to the last. Press CALLS button to finish.

  • Page 32: Call Waiting

    Display shows when a voice mail message has been RING: ON received and is stored by message waiting service provided by the phone company. 9:07 12/25 TOTAL JOHN SMITH Display shows when the incoming call is a priority call. 888-555-1212 9:07 12/25 TOTAL...

  • Page 33: Message Waiting

    name and number of the second caller. Press the FLASH/EDIT button to answer the second caller. The first caller’s name and number will be displayed. When you have finished, press the FLASH/EDIT button to continue with your conversation with the first caller.
  • Page 34 call number. Press OPTION button JOHN SMITH 15555551212 9:07 12/25 Press OPTION button JOHN SMITH 555-1212 9:07 12/25 Press TALK button to dial out or press CALLS button to cancel dialing. To end you conversation, either press the TALK button or place the handset on the base unit. SAVING THE NAME AND NUMBER FROM THE CALLER LIST INTO PHONE BOOK Press the CALLS button.

  • Page 35: Erase All

    SELECTIVE DELETING IN THE CALLER LIST Press the CALLS button Press the button to scroll to the call record you wish to delete. Press RE/PA/DELETE button. The LCD Display will show “ERASE ITEM?” ERASE ITEM? 555-1212 10:00 12/25 To delete the selected call record, press RE/PA/DELETE button. Press the CALLS button to return to STANDBY mode.
  • Page 36 A. LANGUAGE This telephone offers English, Spanish and French languages for your convenience. 1. Press and hold the MENU/OPTION button. 2. Press the TELEPHONE KEYPAD #1 button. 3. Press the FLASH/EDIT button. 4. Press the button to select the language you desire. English is the preset language. 5.
  • Page 37 3. Press the FLASH/EDIT button. 4. Use the TELEPHONE KEYPAD button to enter the month, date, hour and minute. The cursor moves automatically after entering each item. Press the TELEPHONE KEYPAD #1 for AM setting, or Press the TELEPHONE KEYPAD #2 for PM setting. 5.

  • Page 38: Auto Answer On/Off

    5. Press the SAVE/PHONE BOOK button to save the setting. 6. Press the MENU/OPTION button to go back to standby mode. MSG WAITING (Message Waiting) To turn off the Message Waiting LCD/LED indicator. MSG WAITING 1. Press and hold the MENU/OPTION button. delete 2.
  • Page 39 Turn on or off ring or all calls where the caller has blocked their caller ID. 1. Press and hold the MENU/OPTION button. 2. Press the TELEPHON KEYPAD 8 button RRIVATE RNG 3. Press the FLASH/EDIT button. 4. Press the button to select ON or OFF.

  • Page 40: Answering Machine Operation

    3. Press the FLASH/EDIT button. 4. Press the button to select ON or OFF. RING ON is the preset mode. 5. Press the SAVE/PHONE BOOK button to save the setting. 6. Press the MENU/OPTION button to go back to standby mode. ANSWERING MACHINE OPERATION ®...
  • Page 41 B. TO TURN ANSWER MODE ON 1. In standby mode, press the ANS. ON/OFF button until you hear “Answering machine is on.” C. TO TURN ANSWER MODE A 1. In standby mode, press the ANS. ON/OFF button until you hear “Answering machine is A.” ®...

  • Page 42: Outgoing Message (Ogm)

    7. Press “SKIP ” button to increment or “REPEAT ” button to decrement the minute in the display. 8. Press “ TEME SET” button to confirm. You will hear “AM”. 9. Press “SKIP ” or “REPEAT ” button. You will hear “PM”. Press “SKIP” OR “REPEAT” button again to go back to “AM”.

  • Page 43: Recording A Memo

    After hearing a long beep, begin your announcement. ® Press 5 button to stop recording and the Excursion 36288 will playback once automatically for your review. Press the REMOTE button to exit the remote mode. Otherwise, the unit will automatically turn off if not in use for 8 seconds.
  • Page 44 A. PLAYING MESSAGES ® In standby mode, press the PLAY/STOP button on the base unit. The Excursion 36288 will announce “You have (number)(Memo) message.” And begins playing the first message to the end. It will announce the message number before each message. B.

  • Page 45: Memory Full Detection

    MEMORY FULL DETECTION The memory full condition occurs: If 15 minutes of recording time is reached, or If 59 message (i.e. Memo, OGM, ICM) have been recorded. If there is an incoming call, the unit will answer at the 10 ring and announce “Memory full”.

  • Page 46: Vox(Voice Activated) Detection

    VOX(VOICE ACTIVATED) DETECTION ® During OGM, ICM or Memo recording, The Excursion 36288 uses VOX(voice activation) to conserve ® message storage space. The conditions for the Excursion 36288 terminating a recording are: Continuous silence for seven seconds. Seven seconds after the caller hangs up. REMOTE OPERATION ®...

  • Page 47: Stop Function

    REMOTE COMMANDS VOICE HELP MENU Press the 7 button for Voice Help Menu. remote commands can be entered during playback of the menu. The following table shows the Voice Help Menu: Function Playback Message(ICM or Memo) Erase a Message during playback Record OGM Message Play back Previous Message Stop function...

  • Page 48: Improving Cordless Reception

    ERASE MESSAGES/MEMOS Press the ERASE button on the handset during message playback. 65,536 Combination Security Coding The cordless telephone have a digital coding security system to prevent unauthorized use of your telephone line by other cordless phones nearly. The cordless telephone have 65,536 possible security code combinations.
  • Page 49 Repeated use or recharge of Ni-Cd batteries without periodic full discharge results in reduced useable charge time. When you notice the usable charge duration decreasing, fully discharge the Ni-Cd battery and recharge as described: DISCHARGING ® Unplug the telephone line cord from the Excursion 36288.

  • Page 50: Technical Information

    TECHNICAL INFORMATION This cordless phone uses radio frequencies to allow mobility. There are certain difficulties in using radio frequencies with a cordless telephone. While these are normal, the following could affect the operation of your system. NOISE: Electric pulse noise is present in most homes at one time or another. This noise is most intense during electrical storms.
  • Page 51 041604A-1...

  • Page 52: Telephone Unit Troubleshooting Table

    TROUBLESHOOTING A. TELEPHONE UNIT TROUBLESHOOTING TABLE SYMPTOM SOLUTION • No dial tone Check the telephone line cord connectors at both ends that they are pushed in firmly until they click. • If you had a power failure or had unplugged the base unit, replace the handset on the base unit for two to five seconds to reset the system.
  • Page 53 • Range is limited Move the base unit so that it is centrally located in your residence or office and make sure that the base unit is not located near appliances. • The handset Ni-Cd battery may be weak. Recharge the Ni-Cd battery. •...
  • Page 54 B. CALLER ID SYSTEM TROUBLESHOOTING TABLE SYMPTOM SOLUTION • The Caller ID panel Check the power connection. • is blank Check the telephone line cord connections. • Check the batteries for proper installation. • The Caller ID does The Caller ID unit will not function until you have Caller ID service not show the caller’s provided by your local phone company.
  • Page 55 AC ADAPTOR:USE ONLY WITH CLASS 2 POWER SOURCE, OUTPUT 12V DC, 500mA . THIS SYMBOL IS INTENDED TO ALERT THE USER OF THE PRESENCE OF IMPORTANT OPERATING AND MAINTENANCE (SERVICING) INSTRUCTIONS IN THE OWNER’S MANUAL. Distributed Exclusively Worldwide by Unical Enterprises, Inc., Industry, California, USA 36288/031804A-1 www.nwbphones.com 041604A-1...

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