Troubleshooting; Solving Common Problems - HP KKBRF57711 Installation Manual

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Troubleshooting

Solving Common Problems

When the wireless devices are activated, each wireless device should have a different ID to avoid
conflict. This wireless set has 78 channels and 65535 IDs.
Problem
Keyboard or mouse is not
functioning.
The wireless keyboard or mouse
is experiencing interference
issues.
The wireless laser mouse is not
tracking properly or is acting
jumpy/jerky.
LED on the USB receiver does
not blink after pressing the
Connect button for
synchronization.
ENWW
Possible Cause
Devices may not be
synchronized after replacing one
of the devices.
Batteries are weak.
Similar 2.4GHz frequency
devices nearby keyboard/
mouse/USB receiver cause
interference.
The surface under the mouse is
not conducive to optimal
performance.
Button was not held down long
enough.
Solution
Synchronize the devices. Refer to
Wireless Devices on page 8
Replace the batteries.
NOTE: If the wireless applet is not installed, install it
from the I/O and Security Software and
Documentation CD to identify the battery condition of
the devices.
Keyboard/mouse/USB receiver will change channel
automatically when they meet interference.
Synchronize again if interference is not improved.
Place a mouse pad under the mouse.
Ensure the USB receiver is fully inserted into a USB
port and hold down the button on the receiver for five
seconds. Refer to Synchronizing the Wireless
Devices on page 8 for details.
Solving Common Problems
Synchronizing the
for instructions.
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