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Table of Contents
W I R E L E S S S O L U T I O N S
COMPLETE CONNECT GUIDE
Thank you for choosing OptConnect for
your wireless communication needs.
Should you need help installing your new
OptConnect Wireless Modem, we offer
free technical support 24 hours a day,
7 days a week.
Call 877-678-3343 for assistance.
OptConnect Wireless Modem
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Table of Contents
Related Manuals for OptConnect OC-3501
Summary of Contents for OptConnect OC-3501
- Page 1 W I R E L E S S S O L U T I O N S COMPLETE CONNECT GUIDE Thank you for choosing OptConnect for your wireless communication needs. Should you need help installing your new OptConnect Wireless Modem, we offer free technical support 24 hours a day, 7 days a week.
- Page 2 ATM P rogrAMMiNg NsTrucTioNs If you are connecting your OptConnect wireless device to a micro-market kiosk or other type of kiosk, digital sign, POS sys- tem, utility management device, or other: - Turn to page 4 for installing and connecting your device...
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Page 3: Table Of Contents
Product Features ireless odeM The OptConnect OC-3501 supports both Dial-up and High-Speed TCP/IP Communication. When running Dial-up communication, there is no need to alter any ATM programming. For a list of proces- sor phone numbers, see page 20 of this guide. -
Page 4: Product Diagram
4 | P roducT iAgrAM Product Diagram ireless odeM OptConnect Wireless Modem Front OptConnect Wireless Modem Back Need Help? Call our experienced technical support 877-678-3343... - Page 5 (2) 3db Magnetic Antenna OptConnect Complete Connect Guide OptConnect Quick Connect Card Please verify your package contents. If any of these items are missing or damaged, please contact OptConnect immediately at (877) 678-3343. Need Help? Call our experienced technical support 877-678-3343...
- Page 6 A. Attach Power Supply and Antenna Locking ring. Insert and twist to the right to lock in place. B. Insert Phone Line/Ethernet Cable Dial-up OC-3251/OC-3501 Communication TCP/IP (OC-3501 Model Only) Communication Need Help? Call our experienced technical support 877-678-3343...
- Page 7 GREEN Flashing Status is good. Ready for transactions.* ORANGE Flashing Processing boot-up sequence. ORANGE Constant Call OptConnect Technical Support 877-678-3343 RED Constant Call OptConnect Technical Support 877-678-3343 Cell On and Signal Lights GREEN Constant Status is good. Ready for transactions.* GREEN Flashing Connecting with carrier or Transmitting data.
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Page 8: Step 3: Atm Programming
ATM P Step rogrAMMiNg The OptConnect OC-3501 supports both Dial-up and High-Speed TCP/IP Communication. When running Dial-up communication, there is no need to alter any ATM programming. For a list of proces- sor phone numbers, see page 20 of this guide. - Page 9 3: ATM P ) | 9 rogrAMMiNg AuTilus yosuNg coNT TCP/IP Setup AuTilus yosuNg Set ATM Communication Type: TCP/IP • Customer Setup > Select Processor > Communication: Select TCP/IP - Cancel to Return - • Customer Setup > Select Processor > TCP/IP Type: TCP/IP TYPE Cardtronics...
- Page 10 10 | s 3: ATM P rogrAMMiNg AuTilus yosuNg coNT TCP/IP Setup AuTilus yosuNg Wireless TCP/IP communication requires defining two different sets of parameters. Communication between the ATM and the Wireless Modem is regulated by the parameters defined in System Setup. Communication between the Wireless Modem and the Host Proces- sor is regulated by parameters defined in Host Setup.
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Page 11: Nautilus Hyosung Atms
3: ATM P ) | 11 rogrAMMiNg AuTilus yosuNg coNT TCP/IP Setup AuTilus yosuNg Define TCP/IP Parameters for Host Processor • Host Setup >Disable URL Host Address 1 & 2: 192.168.1.90 • Host Setup > Host Port: PROCESSOR HOST PORT 1 HOST PORT 2 Cardtronics 7004... -
Page 12: Hantle/Tranax/Genmega Atms
ATM’s Operator Menu using your Master Password. If your ATM menus appear differ- ently than described in this Guide, THEN PRESS ENTER please call OptConnect technical support at 877-678-3343 for fur- ther assistance. Set ATM Communication Type: TCP/IP • Customer Setup >... - Page 13 3: ATM P ) | 13 rogrAMMiNg ANTle rANAx eNMegA coNT TCP/IP Setup ANTle rANAx eNMegA Set ATM Communication Type: TCP/IP (cont) • Customer Setup > Change Processor > Standard 3 Option: CRC En/Disable: Disable - 3(x) Cancel to Return - Define TCP/IP Parameters for ATM •...
- Page 14 You are now ready to initialize your ATM. Once booted, perform a balance inquiry. If this transaction fails, verify your setup in the previous steps. If you are still unable to perform a successful bal- ance inquiry, call OptConnect technical support at (877) 678-3343 for assistance. Need Help?
- Page 15 ATM’s Operator Menu using your Master Password. If your ATM menus appear differ- ently than described in this Guide, please call OptConnect technical support at 877-678-3343 for fur- ther assistance. Set ATM Communication Type: TCP/IP • 6. Configure Terminal >...
- Page 16 16 | s 3: ATM P rogrAMMiNg riToN coNT TCP/IP Setup riToN Set ATM Communication Type: TCP/IP (cont) • 6. Configure Terminal > 6. Communication > 9. Communication Message Format COMMUNICATION MESSAGE FORMAT Cardtronics Triton Standard Columbus Data Triton Standard TCP/IP No CRC Data Stream (ASAI) Triton Standard TCP/IP No CRC DNS (MoneyTree)
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Page 17: Triton Atms
3: ATM P ) | 17 rogrAMMiNg riToN coNT TCP/IP Setup riToN Define TCP/IP Parameters for Host Processor (cont) • 6. Configure Terminal > 6. Communication > 2. Host IP Port: PROCESSOR HOST PORT 1 Cardtronics 7004 Columbus Data 7006 Data Stream (ASAI) DNS (MoneyTree) Elan/Genpass... - Page 18 You are now ready to initialize your ATM. Once booted, perform a balance inquiry. If this transaction fails, verify your setup in the previous steps. If you are still unable to perform a successful bal- ance inquiry, call OptConnect technical support at (877) 678-3343 for assistance. Need Help?
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Page 19: Troubleshooting
| 19 roubleshooTiNg Troubleshooting OptConnect tests every Wireless Modem in house before shipping. Each Wireless Modem completes a live balance inquiry before being cleared for shipment. Should you experience problems with your Wireless Modem, please verify all installation and instructions in this Guide, and refer to the following Troubleshooting steps when diagnosing any issues that may arise. - Page 20 ATM. After verifying ATM programming and clearing any errors, if you are still experiencing problems completing transactions, please contact OptConnect at (877) 678-3343 for further assistance. Common ATM Error Codes Nautilus Hyosung, Hantle (Tranax), Genmega Codes...
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Page 21: Processor Phone Numbers
| 21 rocessor hoNe uMbers Processor Phone Numbers OptConnect Wireless Modems support communication to the fol- lowing processors: Processor Primary Secondary Alternate Cardtronics 1-866-403-6745 1-866-403-6747 Columbus Data 1-800-886-1798 1-888-923-3608 1111/1112 Data Stream/ASAI 1-877-543-5921 1-877-543-5922 6666 DNS (MoneyTree) 1-800-816-5409 1-800-816-5410 1-866-649-6124... -
Page 22: Warranty Information
Customer at no cost to Customer using Standard Overnight ship- ping. Customer shall be responsible for shipping back faulty equip- ment to OptConnect in a timely manner using a prepaid shipping label. Customer must return the faulty equipment to OptConnect within 20 days or may be charged $300.00 for the non-return of the... -
Page 23: Programming For Kiosk, Digital Sign, Or Other
Ther Programming for Kiosk, Digital Sign, or Other Your newly installed OptConnect comes preprogrammed to emu- late an Internet connection running DHCP. Program your device accordingly Before initiating any communication, please verify the following: “Cell On” light is solid green, signal bars are showing, and Ethernet cord is connected. - Page 24 W I R E L E S S S O L U T I O N S 854 West 450 North #4 Kaysville, Utah 84037 (877) 678-3343 fax: 801-991-9009 © OptConnect 2011...
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