The display speed on the Watchguard 4RE camera may differ from the radar because the radar type must be selected and configured in the 4RE system to properly use radar data. If the radar settings are not correctly configured in the system or in the Evidence Library software, the speed displayed by the camera may not match the radar.

This answer is automatically generated

Summary of Contents for Watchguard 4RE

Page 1 Version 4.0.6 Revision D WGD00089...
Page 2 Send us your suggestions Tell us about your experience and how you are using the 4RE DVR. We will do our best to accommodate your suggestions in future revisions. U.S. customers, please call Customer Service or submit a ticket through the customer service web portal.
Page 3: Table Of Contents
Ending your shift Starting your shift Powering on your vehicle and 4RE Pairing the wireless microphone with base Associating the VISTA camera and base with 4RE Logging in to the 4RE DVR During your shift Adjusting your cameras Camera states...
Page 4 Understanding the 4RE System 4RE DVR overview 4RE DVR display Display screen Display Control Panel Associating 4RE with a recording group Smart Power Switch Members of the recording group Synchronized recordings 4RE role in a recording group VISTA WiFi Camera role in a recording group...
Page 5 Name of agency, officer, and unit Storage meters Bookmark Date and Time Radar speeds Power control Entering Covert mode Menu control Record control Recording to the video loop and recorded events Pre-event time 4RE In-Car Video User Guide 4.0.6 WGD00089 Revision D...
Page 6 Auto-start record Auto-stop record USB thumb drive Multiple updates on one USB thumb drive Wireless radio Working as 4RE DVR Administrator Overview: Setting up and maintaining a 4RE DVR system Officer Lists Understanding passwords Administrator password Supervisor password Deploying a configuration...
Page 7 Manage Recordings Reset Recordings Copy All Video to USB Network settings Format hard drive Errors and Recommendations Errors Recommendations and notes for using the 4RE DVR WatchGuard Video recommendations WatchGuard Video notes Safety and Warranty Information Safety Warranty Index 4RE In-Car Video User Guide 4.0.6...
Page 8 Contents This page intentionally left blank. viii 4RE In-Car Video WGD00089 Revision D...
Page 9: Introduction
Introduction Introduction In this chapter ... Welcome (page About this document (page Related documents (page About the 4RE system (page What's new in version 4.0.6 (page 4RE In-Car Video User Guide 4.0.6 WGD00089 Revision D...
Page 10: Welcome
Welcome to the WatchGuard 4RE In-Car Video User Guide 4.0.6. This guide walks you through the basics of using the WatchGuard 4RE® DVR 4.0.2 system. The guide also covers what you need to know about working as an Administrator of the system.
Page 11: About The 4Re System
Wireless Radio: The wireless radio connects the DVR to the wireless network for video upload. Prerequisite You can upgrade 4RE from any 4.0.x version. If you are running a 3.5 or earlier version, you must upgrade to version 3.6 first, then upgrade to version 4.0.6.
Page 12: What's New In Version 4.0.6
Press the REC STOP button twice (when configured to do so) when stopping a recording to confirm that the first STOP was not accidental (page 25) A Full Format is available in Maintenance for the 4RE hard drive that erases all data from the drive (page 98)
Page 13 Smart Power Switch (SPS) acts as a power manager and is a required member for a recording group network (page 39) SPS functions as the central connection point of a group SPS functions as the local DHCP server 4RE In-Car Video User Guide 4.0.6 WGD00089 Revision D...
Page 14 Introduction This page intentionally left blank. 4RE In-Car Video User Guide 4.0.6 WGD00089 Revision D...
Page 15: Using In-Car 4Re Dvr
Using In-Car 4RE DVR Using In-Car 4RE DVR In this chapter... Overview (page Starting your shift (page During your shift (page Ending your shift (page 4RE In-Car Video User Guide 4.0.6 WGD00089 Revision D...
Page 16: Overview
Using In-Car 4RE DVR Overview The 4RE DVR, an icon-driven user interface with direct access buttons, is the central component of the 4RE system. The 4RE DVR processes and stores evidence collected through other components that connect to it. Shown here is a high-level summary of your tasks during a shift.
Page 17: Starting Your Shift
For more information about VISTA, see the VISTA Wearable Camera User Guide. Important! Avoid using the Power control to power ON and OFF the 4RE. You can damage or lose data doing this. We recommend that you use the vehicle ignition to power on and off.
Page 18: Pairing The Wireless Microphone With Base
Using In-Car 4RE DVR Pairing the wireless microphone with base Several different types of wireless microphones can be included with the 4RE system. For specific information about your microphone, see the manufacturer manual that is packaged with your microphone. Note: Microphones that stay in the same vehicle remain synchronized.
Page 19: Logging In To The 4Re Dvr
Logging in to the 4RE DVR Logging in to the 4RE DVR Log in to the 4RE DVR at the beginning of each shift to ensure your name is associated with the events recorded in your vehicle. To log in to the 4RE DVR: Press Menu on the control panel and touch the Officer button.
Page 20 4. Touch Find. If you do not find your name in the list, contact your supervisor or system administrator. For more information, see Officer log in or log out on page 48 4RE In-Car Video User Guide 4.0.6 WGD00089 Revision D...
Page 21: During Your Shift
(page Adjusting your cameras The standard 4RE system can record and display three cameras simultaneously. With the optional 4RE Expansion Card, the system can record and display six cameras simultaneously. This includes one HD (high definition) and five SD (standard definition) cameras. The system automatically senses which cameras are installed and numbers them.
Page 22: Camera States
If you have multiple cameras, you can see multiple camera views on your Display screen, including background. You can choose what you want to show on the 4RE screen. You can lock the view from one camera on the screen so that it is the one that displays.
Page 23: Changing A Camera State
Unless you deactivate a camera, all streams are still included in an event. Changing a camera state Note: WatchGuard recommends setting the panoramic camera to Background. To change a camera state: 1.
Page 24: Creating Recorded Events
Important! You can only deactivate a camera stream on a recording if you have more than one camera. The 4RE DVR requires that one camera always be on. Note: The permission to let you turn off a camera (deactivate a stream) must be configured in your Evidence Library.
Page 25: Recording Group
If you are using VISTA WiFi cameras, a recording can be started by any VISTA WiFi camera or the 4RE system. If a VISTA WiFi camera starts an event, 4RE can choose to start an event also. This creates a group that collaborates on the recording of a single incident by multiple officers.
Page 26 Optional. For more information, see Event tag category on page 73 3. Change the Resolution of the video you are saving, if needed. Note: The presence of the Resolution button depends on your 4RE DVR configuration. You cannot downgrade the resolution. For more information, see Resolution on page 74 4.
Page 27: Recording Group
7. Complete the remaining Event Tag screens. If the 4RE DVR is waiting for you to categorize a recorded event and you start a new event, the 4RE DVR saves the first event without an event category and uploads it to the Evidence Library.
Page 28: Using Covert Mode In A Recording Group
Dark Mode on page Using Covert mode in a recording group 4RE shares with all members of a recording group that it is entering or exiting Covert Mode. The VISTA WiFi camera can choose to follow this state. For more information about covert mode with VISTA, see the VISTA Wearable Camera User Guide.
Page 29 The Event Tag screen opens. 5. Choose an Event Tag (page 25). Answer the questions on the screen, the same as you would when tagging an event during any event recording. 4RE In-Car Video User Guide 4.0.6 WGD00089 Revision D...
Page 30: Ending Your Shift
Uploading evidence wirelessly You don't have to do anything to upload your evidence wirelessly. When your car is within range of the agency network, the 4RE DVR automatically starts uploading. You should look for the Upload icon on the screen.
Page 31: Upload Evidence Over A Cellular Connection
These connections can be much slower than the wireless Ethernet. No limit exists on the lowest upload speed. 4RE continues to upload unless the speed drops to zero. If the speed goes to zero, the upload stops until the speed goes above zero.
Page 32: Removing The Usb Thumb Drive Using The Stop Control
Using In-Car 4RE DVR The USB thumb drive functions primarily as a backup storage device for the hard drive. WatchGuard Video provides a 16 GB USB thumb drive, but you can use any size thumb drive with the DVR. You can remove the USB thumb drive safely in two ways:...
Page 33: Removing The Usb Thumb Drive Using The Transfer Function
Tip: After you upload your evidence to your Evidence Library software, reinsert the USB in the 4RE DVR it came from. 4RE recognizes that the events have been uploaded and releases the space on the DVR. The space is available but is not written over until all other space is used.
Page 34: Logging Out Of 4Re Dvr
Logging out of 4RE DVR Log out of the 4RE at the end of your shift. Recorded events are associated with the officer who is logged in. After an officer logs in, the previous user is logged out automatically.
Page 35: Powering Off Your Vehicle
The last step in the process is to power off your vehicle. If you are uploading evidence wirelessly, the upload from the 4RE DVR continues for a specified amount of time. The amount of time it continues is defined in your Evidence Library software.
Page 36: Understanding The 4Re System
Understanding the 4RE System Understanding the 4RE System In this chapter ... 4RE DVR overview (page Associating 4RE with a recording group (page Main Menu screen (page Display Control Panel (page 4RE In-Car Video User Guide 4.0.6 WGD00089 Revision D...
Page 37: 4Re Dvr Overview
Note: The key to the USB thumb drive compartment is typically kept by the in-vehicle supervisor. Some functions on the 4RE DVR are beyond the scope of in-vehicle users. Access to these functions requires an administrator password. As an administrator, you can assign supervisor passwords to other users for some functions.
Page 38: 4Re Dvr Display
Control and monitor 4RE DVR functions The 4RE DVR display has two parts: Display screen: Touch screen to make functional choices or view live video Control Panel: Press controls to perform basic 4RE DVR functions Display screen The Display screen work areas include:...
Page 39: Associating 4Re With A Recording Group
The Smart Power Switch connects all of the members of a recording group. The Smart Power Switch allows the 4RE DVR and VISTA WiFi cameras to communicate with each other. The Smart Power Switch has an open port that you can use with the Mobile Data Computer (MDC).
Page 40: Members Of The Recording Group
4RE can stop them as a group. Synchronized recordings 4RE and VISTA devices can capture video and audio within the same time frame and at the same scene. These events are linked to each other automatically at import.
Page 41: 4Re Role In A Recording Group
4RE role in a recording group 4RE role in a recording group Only one 4RE can be in a recording group. If another 4RE recording group is at the same incident, the recordings can be manually linked and played back synchronized in the Evidence Library software.
Page 42: Vista Wifi Camera
VISTA WiFi cameras can also provide a wireless hotspot for the VISTA SmartConnect smart phone application. For more information, see the Evidence Library documentation or the VISTA Wearable Camera User Guide. 4RE In-Car Video User Guide 4.0.6 WGD00089 Revision D...
Page 43: Main Menu Screen
You can review recorded event details and access playback from the Review button on the Main Menu. Note: Only the Front, Cabin, or Panoramic cameras can record while you play back video on 4RE. All other cameras are disabled until you finish playing back the video. 4RE In-Car Video User Guide 4.0.6...
Page 44: Review By Event
Touch the Prev Event button to see an event that occurred before the one you selected. c. Touch the Next Event button to see an event that occurred after the one you selected. 4RE In-Car Video User Guide 4.0.6 WGD00089 Revision D...
Page 45: Review By Time
3. Touch Play in the upper right corner to play back the stored video By Time. The Playback Screen opens. It is the same screen that opened in Review by Event. Follow Step 4 in Review by Event. 4RE In-Car Video User Guide 4.0.6 WGD00089 Revision D...
Page 46: Status
Access information about video storage, the current logged-in user, device status, and VISTA ID and status from the Status button on the Main Menu. To access information about the state of the 4RE DVR: 1. Touch the Status button on the Main Menu screen.
Page 47 4RE DVR may be different. 4. Touch the Devices button. The Device Status screen opens. Shows the status of devices contained in or connected to the 4RE DVR. Note: A device that has next to it is configured as a record-start setting.
Page 48: Officer Log In Or Log Out
Holding... Officer log in or log out You can log in or out of the 4RE DVR by touching the Officer button on the Main Menu. If you are already logged in, your name will be selected. Important! Log in to the DVR at the beginning of every shift. The previous user will be logged out.
Page 49: Saving Officer Preferences
Saving officer preferences Saving officer preferences The 4RE DVR automatically tracks certain preferences you set after you log in. The 4RE DVR associates these preferences with your login name. The officer preferences tracked by the system include: Display settings Screen and Control Panel button brightness...
Page 50 Touch the Events button to bring up a status of the events on the Recordings to Transfer screen. The Recordings to Transfer screen lets you know what events are on the 4RE DVR and which have been copied to the USB thumb drive.
Page 51: Network
The USB screen shows storage information about the USB thumb drive if it is present. The Transfer USB screen lets you safely remove the USB thumb drive from the 4RE DVR. For instructions about how to safely remove the USB thumb drive, See Uploading evidence using...
Page 52: Vista
Understanding the 4RE System Warning! Only remove a USB thumb drive from a 4RE DVR when it is safe to do (page 32). Removing the USB thumb drive too early can result in loss of evidence or other unexpected results when data is imported from the USB thumb drive.
Page 53: Audio
Note: You can also set the volume level from the Volume control on the control panel. 2. Set the volume level for Tones—the sound 4RE makes when it finishes a process, issues an alert, etc., such as when a recording starts or stops.
Page 54: Display
(This is not the same as Dark Mode) b. Move the control on Button Brightness all the way to the Min (minimum) to make the buttons on the control panel barely visible. 4RE In-Car Video User Guide 4.0.6 WGD00089 Revision D...
Page 55 You set the amount of time to wait before activating. Choose Yes to activate your screen saver while the 4RE DVR is running. If you select Yes, you set the amount of time before the screen saver activates. If you select No, the display remains active at all times.
Page 56: Settings
The Settings screen opens, showing Camera Auto-Zoom Settings. AutoZoom When you press the AutoZoom button on the back of the WatchGuard Auto-Zoom enabled front camera, you initiate the auto-zoom process. AutoZoom lets you set the front camera magnification level and how long to hold that level. If your Front Camera does not have a zoom feature, the AutoZoom screen shows a Magnification Level of 1X.
Page 57: Radar
The Radar screen opens. 2. Select the model of the radar in your vehicle. If you have a radar system in your vehicle, you must select the radar type for the 4RE system to use the data from the radar.
Page 58: Date/Time
3. Touch Save in the upper right corner, as needed. Date/Time The Date/Time is typically set automatically in the 4RE unit by the GPS unit. It is maintained during power off periods by an internal battery. You may need to set the Time Zone if your territory crosses time zone boundaries.
Page 59: Diagnose And Troubleshoot Issues
4. Touch Save. Diagnose and troubleshoot issues If an issue occurs with the 4RE DVR, WatchGuard Customer Service may ask you to access diagnostic information. This can include information such as temperatures, voltages, and GPS information. This section presents a summary of all the buttons on the Diagnose screen.
Page 60: Diagnostics Options
Ensures that function buttons on your camera are working. Press the (if applicable) button on the camera and if the function works a √ appears on the screen. If the function does not work, appears. 4RE In-Car Video User Guide 4.0.6 WGD00089 Revision D...
Page 61 Also provides camera frame rates. Capture State Lets you capture system details on the USB thumb drive. WatchGuard Customer Service may ask for this information for troubleshooting. 4RE In-Car Video User Guide 4.0.6 WGD00089 Revision D...
Page 62 You can see the complete list of items in the Evidence Library software. Delete Event Requires an administrator password. See Deleting an event from the 4RE DVR on page 95 Disp Buttons Lets you troubleshoot the buttons on the control panel.
Page 63 For more information, see the WatchGuard HiFi Microphone User Guide. ReExport Lets you re-export a recorded event Event to the USB thumb drive. See ReExporting a recorded event on page Requires an administrator password. 4RE In-Car Video User Guide 4.0.6 WGD00089 Revision D...
Page 64 Contact Customer Service for help. Transfer Displays the transfer bit rate when you are transferring events from 4RE to Evidence Library. Primarily used for troubleshooting. See Transfer on page 4RE In-Car Video User Guide 4.0.6...
Page 65 For more information, see the VISTA HD Wearable Camera User Guide. Voltages Provides the current and historical voltage supply for the 4RE Supply and Clock Battery. The operating range is from 8V to 18V. Wireless Shows information about the 4RE system network (wired or wireless) and the DVR address on the network.
Page 66: Display Control Panel
Use the controls on the Display Control Panel to perform basic 4RE DVR functions. The Display Control Panel contains: Power up (|) control to power on the 4RE DVR; press Power down (Ο) control to power off the 4RE DVR; See Power control on page 70 Important! Avoid using the Power control to power ON and OFF the 4RE.
Page 67: Live View
The video streams on the Live View are the same streams that the 4RE DVR is recording. Live View is the default mode for the Display screen. The Display screen can...
Page 68: Camera Settings
The feature can be ON, OFF, or set to automatically transition to ON when it gets dark, and automatically transition to OFF when it gets light (AUTO). Note: WatchGuard Video recommends that you keep the Night View feature set to Auto so the camera adjusts automatically as needed.
Page 69: Name Of Agency, Officer, And Unit
Yellow (70-90 percent full) to Red (90-100 percent full) When either drive is greater than 95 percent full of recorded events, the 4RE DVR alerts you that it is nearing full. Warning! If the DVR hard drive fills completely, the DVR stops recording.
Page 70: Bookmark
Radar speeds If a radar is connected to the 4RE System, the types of radar are configured in the Evidence Library software. You select the type of radar for 4RE to recognize and use the data from the radar. You can also configure the radar settings on the Settings screen (page 57).
Page 71: Entering Covert Mode
You can start a recorded event using the Record control, but an event is typically started by auto-triggers. If the 4RE DVR is powered on, it is continuously recording video to the hard drive. When you start a recording and then press the Stop control, the 4RE DVR protects the video and audio segment between the two button presses as a Recorded Event.
Page 72: Pre-Event Time
4RE DVR marks the segment between pressing the Record control and pressing the Stop control as protected. If the 4RE DVR is configured to use event tags, when you press the Stop control, the DVR prompts you to provide additional event details.
Page 73: Event Tags
For information about how to tag a recorded event, See Tagging a recorded event on page For information about configuring the 4RE DVR using your Evidence Library software, see your Evidence Library User Guide or Online Help. Event tag category The Category Event Tag is a list of categories that you use to classify a recorded event.
Page 74: Event Tag Categories Defined By Your Agency
Select the category you want to tag the recorded event with. Depending on the configuration that was applied to the 4RE DVR, the screen can have up to three buttons to the right of the categories: Resolution, Server Retention, and Background.
Page 75: Background
) in the bottom right corner of the camera's video. A camera that is in background state is active and recording to the 4RE DVR hard drive. When you tag a recorded event, depending on your DVR configuration, you have the option to include the video from that camera or not.
Page 76: Recording Group Event Tags
Tagging a recorded event on page 25 Recording group event tags The 4RE DVR does not guarantee delivery of event tag information with members of the recording group. If the event tag information is not received by a member, then that member uses its own event tag answers.
Page 77: Display Control
All cameras continue to capture video even though the screen is black. 1. Press the + or - on the Display control. 2. Touch Dark Mode to make the screen go dark immediately. 4RE In-Car Video User Guide 4.0.6 WGD00089 Revision D...
Page 78: Dark Screen With Movement
If present, Camera 2 is the first SD camera in the 4RE system. Rear camera, SD If present, Camera 3 is the second SD camera in the 4RE system. Camera 3 is only present if the Camera 4 connection is not used.
Page 79: Microphones Control
Microphones control If the 4RE DVR has been configured to allow it, you can change the state of a camera by touching the corresponding camera button. Important! The 4RE DVR requires that one camera always be active. See Adjusting your cameras on...
Page 80: 4Re Dvr System Peripherals
4RE DVR System Peripherals 4RE DVR System Peripherals In this chapter ... Auto-start record (page Auto-stop record (page USB thumb drive (page Wireless radio (page 4RE In-Car Video User Guide 4.0.6 WGD00089 Revision D...
Page 81: Auto-Start Record
If you are alerted you can stop the recording, if you have not already done so. The recording does not stop automatically. If you set a Maximum Recorded Event Time in the EL 4RE configuration file, the recording stops then. Otherwise, the camera continues to record.
Page 82: Usb Thumb Drive
The USB thumb drive functions primarily as a backup storage device for the hard drive. WatchGuard Video provides a 16 GB USB thumb drive, but you can use any size thumb drive with the DVR. The DVR remains fully functional with no USB thumb drive.
Page 83 Warning! If you do not remove the USB thumb drive safely, you risk losing or corrupting evidence. 2. Insert the new USB thumb drive, with the upgrade and configuration files, to upload to the 4RE DVR. The USB Updates screen appears prompting you to select the available updates.
Page 84: Wireless Radio
Evidence Library, ensure that your wireless radio has power. If that is not the problem, contact Customer Service. See the 4RE Installation Guide for more information about the battery and switches. 4RE In-Car Video User Guide 4.0.6 WGD00089 Revision D...
Page 85: Working As 4Re Dvr Administrator
Working as 4RE DVR Administrator Working as 4RE DVR Administrator In this chapter . . . Overview: Setting up and maintaining a 4RE DVR system (page Understanding passwords (page Deploying a configuration (page Updating 4RE firmware (page Configuring a DVR with the USB thumb drive...
Page 86: Overview: Setting Up And Maintaining A 4Re Dvr System
As Administrator, you may set up the 4RE DVR configuration in the Evidence Library software. You can assign supervisors to deploy the configuration to the 4RE DVRs. You can also be responsible for maintaining the system. Some of your tasks would include:...
Page 87: Officer Lists
Officer Lists Officer Lists The maximum number of officers is limited by the programmable storage on the 4RE. Typically more than a thousand officers can be supported. Tip: The number of officers you can store in the Officer List depends on multiple...
Page 88: Deploying A Configuration
This update takes place automatically if the Evidence Library software is set up to push the updates out to the vehicle 4RE DVRs. The officer needs to do nothing and the update takes effect the next time the unit is rebooted. When successfully updated, the system displays a message at start-up that it has been upgraded to a new version.
Page 89: Updating With Usb Thumb Drive
Upgrades to 4RE DVR and VISTA WiFi camera In-car systems that include both a 4RE DVR and the VISTA WiFi camera can deliver upgrades to the DVR and the VISTA Camera. The Smart POE Switch (SPS) and the VISTA Wifi Base provide the structure for the upgrades.
Page 90: Configuring A Dvr With The Usb Thumb Drive
See the Evidence Library software documentation for information about how to deploy your software. 2. Go to a vehicle and power on the 4RE DVR. 3. Eject the USB thumb drive already in 4RE. See Removing the USB thumb drive using the STOP control on page 4RE In-Car Video User Guide 4.0.6...
Page 91 Deploy a configuration manually 4. Plug the USB thumb drive containing the configuration file into the 4RE DVR. The Select Configuration screen appears on the DVR Display screen. 5. Select the configuration file you want to deploy, then touch Load. Tip: Each configuration listed on the Selected Configuration screen corresponds to a specific 4RE DVR listed in your Evidence Library software.
Page 92: Verifying Configuration Settings
Note: If a message appears on the DVR Display screen instructing you to reboot the DVR, touch OK, then AFTER removing the configuration file USB thumb drive, power the 4RE DVR off, wait 10 seconds, then power it back on. 9. Replace the USB thumb drive containing recordings in the 4RE DVR.
Page 93: Verifying 4Re Dvr Network Information
2. Touch Settings on the Main Menu screen. 3. Touch the Diagnose button. 4. Touch the Wireless button to view your network information. WatchGuard Customer Service may ask you for this information when troubleshooting the network. 4RE In-Car Video User Guide 4.0.6...
Page 94: Wired Connection
Warning! When you format the USB thumb drive, you lose the recorded events on the USB thumb drive. When the USB thumb drive is reinserted, 4RE searches to see if the recorded events were uploaded to the Evidence Library software. Since everything on the USB thumb drive was erased in reformatting, 4RE rewrites the events to the USB thumb drive.
Page 95: Deleting An Event From The 4Re Dvr
Deleting an event from the 4RE DVR Deleting an event from the 4RE DVR Deleting an event from the 4RE DVR requires an administrator password. To delete an event: 1. Press Menu. 2. Touch Settings on the Main Menu screen.
Page 96: Reexporting A Recorded Event
ReExporting a recorded event ReExport lets you copy an event from the 4RE DVR to the USB thumb drive. You might have to re-export, for example, if your USB thumb drive is damaged or lost or you need a separate copy for someone.
Page 97 8. Verify this is the event you want to re-export. 9. Touch ReExport. The following message screen appears. 10. Touch Yes to re-export or No to return to the Event Details screen. 4RE In-Car Video User Guide 4.0.6 WGD00089 Revision D...
Page 98: Performing Maintenance
Working as 4RE DVR Administrator Performing maintenance If you need to perform certain maintenance procedures on your 4RE system, you can access the 4RE Maintenance Mode. This mode is only accessible with an administrator password. The boot progress bar appears right after you power on the DVR. Maintenance mode is the first item in the progress bar.
Page 99: Capture State
5. Touch Back to return to the Maintenance Menu screen. Capture state Capture State information can help WatchGuard Customer Service troubleshoot system issues. This option captures system information and writes it to the USB thumb drive. You may need to send Customer Service a copy of the file this option generates.
Page 100: Manage Recordings
Menu screen. The system creates a wgv\state folder with the log files listed under the state folder in a zip file. WatchGuard Customer Service may ask you to send the USB thumb drive or send the zip file electronically. Note: You can also pull a Capture State file from Settings > Diagnostics >...
Page 101: Copy All Video To Usb
To do that you need to Format the disk after you have done a Copy All Video to USB. 1. Insert a blank USB thumb drive into the 4RE DVR. Ensure that the USB thumb drive is blank and that it is large enough to hold everything that is on the 4RE DVR.
Page 102: Network Settings
5. Click OK and then remove the USB thumb drive. The system reboots itself after you click OK and remove the USB thumb drive. Note: Remember, the is only a copy. All of the videos are still on the 4RE DVR. You must Format (page 94) the hard drive to remove all of the videos.
Page 103: Format Hard Drive
Format hard drive Format hard drive Check with WatchGuard Customer Service before you consider formatting the hard drive (page 103). Warning! Formatting the hard drive erases all data from the hard drive. Formatting does not erase the configuration data. To format the hard drive: 1.
Page 104 4. Touch OK on the Completed message box to return to the Maintenance Menu screen. 5. Touch the Reset button to reboot the DVR. 6. Redeploy your 4RE DVR configuration file to the DVR. See Configuring a DVR with the USB thumb drive on page 4RE In-Car Video User Guide 4.0.6...
Page 105: Errors And Recommendations
Errors and Recommendations Errors and Recommendations In this chapter . . . Errors (page 106) Recommendations and notes for using the 4RE DVR (page 109) 4RE In-Car Video User Guide 4.0.6 WGD00089 Revision D...
Page 106: Errors
Error messages that appear on the screen, have a number and a message. This table presents the error number, the message, and a resolution or workaround. Caution: If you are getting errors, you may need to update your 4RE DVR firmware. Contact Customer Service.
Page 107 Run a State Capture (page 59); notify Customer Service of the additional video to review. problem and upload the capture file to WatchGuard Please try again later. Contact Customer Service if the error persists. This only affects playback and no video is lost.
Page 108 Check all camera cable connections, or contact Customer Service for assistance. Persistent loss of video from the secondary camera. Check all camera cable connections, or contact Customer Service for assistance. 4RE In-Car Video User Guide 4.0.6 WGD00089 Revision D...
Page 109: Recommendations And Notes For Using The 4Re Dvr
The notes shown here are important for you to remember when using WatchGuard 4RE DVR: Only remove a USB thumb drive from a 4RE DVR when it is safe to do so Removing the USB thumb drive early can result in loss of evidence or other unexpected results...
Page 110: Safety And Warranty Information
Safety and Warranty Information Safety and Warranty Information In this section ... Safety (page 111) Warranty (page 113) 4RE In-Car Video User Guide 4.0.6 WGD00089 Revision D...
Page 111: Safety
Safety Safety Adhere to the following safety instructions while using the 4RE: Do not use this device near water Clean only with a dry cloth Do not block any ventilation openings Install in accordance with the manufacturer instructions Only use attachments or accessories specified by the manufacturer Refer all servicing to qualified service personnel.
Page 112 Safety and Warranty Information Modification warning If, while under the warranty period, it is determined that the WatchGuard Video system was internally changed, modified, or repair attempted, the system warranty will become null and void. Proper disposal To ensure environmental compliance, disposal of the 4RE should be in accordance with other electronic devices such as computers and televisions.
Page 113: Warranty
WatchGuard Video will not be responsible for any removal or re-installation cost of the unit or for damages caused by improper installation.
Page 114 The customer is responsible for the cost of the inspection (equal to one hour of labor) plus the standard costs associated with any required repairs. Should you have any further questions regarding the WatchGuard Video limited warranty, please direct them to: WatchGuard Video...
Page 115: Index
Screen, 43 Display button Maintenance screen, 54 Caution Display Menu Button check with Customer Service, 98 Display Settings, 54 how to access menu, 98 Screen Saver, 55 menu capture state, 99 4RE In-Car Video User Guide 4.0.6 WGD00089 Revision D...
Page 116 Review button, 76 Review recorded event, 43 workflow beginning shift, 16 select officer, 48 getting started, 17 set up camera, 21 during shift, 16 Settings button ending shift, 16 Auto-zoom, 56 4RE In-Car Video User Guide 4.0.6 WGD00089 Revision D...
Page 117 Index working in group, 28 4RE In-Car Video User Guide 4.0.6 WGD00089 Revision D...
Page 118 Index This page intentionally left blank. 4RE In-Car Video WGD00089 Revision D...

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