Help With Your Smart Energy Tracker - SSE Smart Energy Tracker Quick Start Manual

Help if you're having trouble with your
Smart Energy Tracker
If you're struggling with your new Smart Energy Tracker, you can talk to our Customer
Services team. Just call us on 0345 026 0677 and we'll do everything we can to help. But
first, try our troubleshooting guide. It might be something really simple...
My Smart Energy Tracker won't switch on
What could it be
Did you press the right button?
The battery might not have enough charge.
It might be a glitch.
If it refuses to switch on, the battery or USB
adapter may be faulty.
The screen is blank / Nothing happens when I press the buttons
What could it be
It may be a glitch.
My Smart Energy Tracker isn't showing or updating my
energy use – or my history
What could it be
We update your gas use every half an hour.
Your Smart Energy Tracker might have lost its
connection to your meter.
The signal icon will appear red.
If the signal icon is white and the problem
continues it might be a connection problem.
What to do
Press and hold OK for 2 seconds.
Connect the USB adapter.
Restart your Smart Energy Tracker.
Give us a call and we'll sort it out.
What to do
Restart your Smart Energy Tracker.
What to do
Leave it an hour then try again.
Move your Smart Energy Tracker closer to your
meter – within two metres.
Restart your Smart Energy Tracker. When it's
connected, the signal icon will appear white.
Restart your Smart Energy Tracker. Press and
hold OK then select 'Restart' from the menu.
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