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Summary of Contents for SSE Smart Energy Tracker
- Page 1 Your Smart Pay As You Go Quick Start Guide...
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Page 2: Table Of Contents
Contents Welcome to Smart Pay As You Go Meet your new Pay As You Go Smart Energy Tracker Meet your new Smart Meters Topping up your smart meter What to do if your top-up does not work How to activate emergency credit... -
Page 3: Welcome To Smart Pay As You Go
With Pay As You Go, you pay for your gas and electricity as you use it. You won’t get any bills from us, so it’s a simple way to pay for your energy. Your new Smart Energy Tracker helps you budget for your energy use, and see how much you use on a daily basis. - Page 4 Guide to Smart Energy Tracker Icons Low Credit Pending Cut-Off / Supply-Off Emergency Credit Available Friendly Credit Period Emergency Credit Selected New Price/Tier (higher) Emergency Credit (in use) New Price/Tier (lower) Credit Exhausted Setting a target Your Smart Energy Tracker will set...
- Page 5 Keeping an eye on your energy spend The great thing about the Smart Energy Tracker is that it gives you control of your energy use. You can do it by keeping an eye on how much energy you use each day, and setting targets for your household.
- Page 6 Set up process Pop the battery in Remove the battery cover and slot in the battery Replace the cover. that came with your Smart Energy Tracker. Plug in the mains adapter Get going Only use the USB adapter that came with Your Smart Energy Tracker should power on your Smart Energy Tracker.
- Page 7 Please note: If your device refers to a ‘SET’, it simply means your Smart Energy Tracker. Connect your smart meter 22/10/16 22/10/16 21:55 21:55 22/10/16 22/10/16 21:55 21:55 Pairing Pairing Pairing Pairing Scanning for networks... Scanning for networks... Found meter 13/489C...
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Page 8: Meet Your New Smart Meters
Meet your new Pay As You Go Smart Gas Meter Meet your new Pay As You Go Smart Gas Meter Meet your new Pay As You Go Smart Gas Meter Meet your new Pay As You Go Smart Electric Meter Meet your new Pay As You Go Smart Electric Meter Meet your new Pay As You Go Smart Electric Meter Button A... -
Page 9: Topping Up Your Smart Meter
If it doesn’t top-up after that time, you can enter the 20 digit Top-Up Code into your Smart Pay As You Go Smart Energy Tracker or meter. If it still doesn’t top-up then give us a call on 0345 026 0677. MR A N Other Account no 1234567890 It’s important to keep your gas and electricity meters... - Page 10 Emergency credit and Friendly credit Emergency credit If you run out of credit on your smart meter, don’t worry. We’ll lend you emergency credit to keep you going until you top-up. For electric, it’s £5 if you’re in England or Wales – and in Scotland, it’s £10 for single-rate and £20 for multi-rate meters.
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Page 11: What To Do If Your Top-Up Does Not Work
What to do if your top-up does not work If your top-up does not register on your meter within 40 minutes, you can use a Top-Up Code (also known as UTRN – Unique Transaction Reference Number) to manually add the credit to your meter. The Top-Up Code can be found on your receipt if you topped up at a PayPoint. - Page 12 Select Your Account Select Enter Top-Up Code and press OK. and press OK. In the Enter ‘Top-Up Code’ screen Finally, once all numbers have press OK and enter your Top-Up Code been entered, a box will appear saying ‘Confirm’. Press OK. by using the up and down buttons to scroll through the numbers.
- Page 13 Entering your Top-Up Code on your electric meter Entering your Top-Up Code on your electric meter Entering your Top-Up Code on your electric meter Entering your Top-Up Code on your electric meter Press button B until the Available Press button B until the Available When the UTRN entry screen is When the UTRN entry screen is Entering your Top-Up Code on your electric meter...
- Page 14 Entering your Top-Up Code on your gas meter Entering your Top-Up Code on your gas meter Entering your Top-Up Code on your gas meter Entering your Top-Up Code on your gas meter Entering your Top-Up Code on your gas meter Press the right button to enter the Use the left button to increase the Press the right button to enter the...
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Page 15: How To Activate Emergency Credit
How to activate emergency credit If you are running low on credit (less than £2) and want to activate your emergency credit, this can be completed via the SET (Smart Energy Tracker) or the meters. Activating emergency credit on your SET When on the home screen Select Your Credit and of your SET press OK. - Page 16 Activating emergency credit on your electric meter Activating emergency credit on your electric meter Activating emergency credit on your electric meter Clear the Credit is low message by The emergency credit status will then change to Invoked. Activating emergency credit on your electric meter pressing button A Clear the Credit is low message by Clear the Credit is low message by...
- Page 17 Activating emergency credit on your gas meter Activating emergency credit on your gas meter Activating emergency credit on your gas meter Activating emergency credit on your gas meter Activating emergency credit on your gas meter Press the right button to enter the Use the centre button to scroll down Press the right button to enter the Use the centre button to scroll down...
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Page 18: How To Re-Enable Your Supply
If your credit has run out and your supply switched off, once you have credit on the meter again ow to re-enable your supply How to re-enable your supply you will need to re-enable your supply. Supply for both fuels can only be re-enabled from the meters. -
Page 19: How To View Your Tariff Information
How to view your tariff information View your tariff information on the SET When on the home screen Select Your Account and press OK. of your SET press OK. Credit Left £7.70 Days Left Sugg. Top-Up £15.00 Credit Left £5.71 Days Left Sugg. - Page 20 View your tariff on your electric meter View your tariff on your electric meter View your tariff on your electric meter Use button B to scroll to the Available Use button B to scroll to the Available View your tariff on your electric meter credit screen on the meter.
- Page 21 View your tariff on your gas meter View your tariff on your gas meter View your tariff on your gas meter View your tariff on your gas meter View your tariff on your gas meter View your tariff on your gas meter Press the right button to enter the meter To check the standing charge, press the View your tariff on your gas meter...
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Page 22: How To View Your Debt Screens
How to view your debt screens How to view your debt screens on the SET Default PAYG screen, both in a healthy Select ‘Your Account’. amount of credit. Credit Left £7.70 Days Left Sugg. Top-Up £15.00 Credit Left £5.71 Days Left Sugg. - Page 23 How to view your debt screens on the electric meter How to view your debt screens on the electric meter How to view your debt screens on the electric meter How to view your debt screens on the electric meter Press button B until the Available Press button A again to view How to view your debt screens on the electric meter...
- Page 24 How to view your debt screens on the gas meter How to view your debt screens on the gas meter How to view your debt screens on the gas meter How to view your debt screens on the gas meter How to view your debt screens on the gas meter Press the right button on the meter If there is a build-up of debt on the...
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Page 25: Help With Your Smart Energy Tracker
Help if you’re having trouble with your Smart Energy Tracker If you’re struggling with your new Smart Energy Tracker, you can talk to our Customer Services team. Just call us on 0345 026 0677 and we’ll do everything we can to help. But first, try our troubleshooting guide. - Page 26 Smart Energy Tracker with the USB adapter. *Only fit the battery that came with your Smart Energy Tracker or one we give you. My Smart Energy Tracker doesn’t work when the USB adapter isn’t connected What could it be What to do The battery might not have enough charge.
- Page 27 *Try leaving the usage light on. It lets you see at a glance whether your electricity use is on target. Your Smart Energy Tracker In the unlikely event you have a persistent issue, your Smart Energy Tracker might be faulty. Give us a call on 0345 026 0677 and we’ll do everything...
- Page 28 Get it covered with our range of service and repair plans for your boiler. To find out more visit the ‘Home Services’ section of our website or call us on: 0345 975 0807. *Subject to availability and the SSE Reward Terms and Conditions.
- Page 29 English is not your primary language or if you use British Sign Language, extra time to answer your door, a password scheme so you can be sure it is SSE calling, bills and communications in other formats such as Braille, large print and audio, as well as priority help in the event of a power cut.
- Page 30 For further information about your new Smart metering system, please refer to our Smart videos on our website: What is a Smart meter? sse.co.uk/energy/smart-meters Learn more about using your Smart Energy Tracker sse.co.uk/energy/smart-meters/getting-started See what impact your changes make sse.co.uk/help/energy/meters/smart-meters What to expect on the day of installation sse.co.uk/energy/smart-meters/installing-your-smart-meter...
- Page 31 Notes To find out more about Smart, visit: sse.co.uk/smart...
- Page 32 You can find the SMICoP and our Data Charter on our website at sse.co.uk/smartinfo. Alternatively, we will happily send you these documents in the post. Simply write to us at SSE Smart Customer Services, 4 Penner Road, Havant, Hampshire PO9 1QH requesting a copy. You can also phone us for copies on 0345 071 3991 or email us at smartcustomerservice@sse.com.
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