Download  Print this page

Troubleshooting - Philips DS3880W/10 User Manual

Hide thumbs

Advertisement

8 Troubleshooting

Warning
Never remove the casing of this apparatus.
To keep the warranty valid, never try to repair
the system yourself.
If you encounter problems when using this
apparatus, check the following points before
requesting service. If the problem remains
unsolved, go to the Philips web site
(www.philips.com/welcome). When you contact
Philips, ensure that the apparatus is nearby
and the model number and serial number are
available.
No power
Make sure that the AC power plug of the
device is connected properly.
Make sure that there is power at the AC
outlet.
Before you carry DS3880W for use on the
go, make sure to fully charge the built-in
battery.
No sound
Adjust the volume.
Check the Wi-Fi network connection. Set
up the network again if needed.
No response from the unit
Press and hold both the + and - buttons
on DS3880W for more than 5 seconds
to reset the device. Then set up the Wi-Fi
network for DS3880W again.
Disconnect and reconnect the AC power
plug, and then switch on the device again.
Wi-Fi network connection failed
Check if your Wi-Fi router is Wi-Fi
EJ FHUWLÀHG 7KLV GHYLFH LV RQO\
FRPSDWLEOH ZLWK :L)L EJ FHUWLÀHG
routers.
26
EN
All manuals and user guides at all-guides.com
If your Wi-Fi router is Wi-Fi 802.11n
FHUWLÀHG PDNH VXUH WR HQDEOH WKH
802.11b/g mode. DS3880W does not
support connection to routers with
802.11n only.
This device does not support the WPS-
PIN method.
If your Wi-Fi router supports WPS and
the WPS-PBC method but fails to connect
to DS3880W, try the manual Wi-Fi setup
method (see 'Scenario 2: Connect to a
non-WPS router' on page 13).
Enable SSID broadcast on the Wi-Fi router.
Keep away from potential sources of
interference which may affect Wi-Fi signal,
such as microwave ovens.
If you fail to use your PC for Wi-Fi network
setup, check whether your PC is using a
Wi-Fi network. You cannot use Ethernet
connection for AirPlay network setup.
Make sure that the SSID name of your
home router consists of alphanumeric
characters, with no space or special
characters like %/#/* inserted.
If you choose to rename the AirPlay device
'Philips_Fidelio XXXX' in the setting
menu, do not use special characters or
symbols.
For some new types of Wi-Fi routers, a
network name (SSID) may be created
automatically when you use WPS for
connection. Always change the default
network name (SSID) to a simple one that
consists of alphanumerical characters, and
also change the Wi-Fi security mode to
secure your network.
Occasional breaking of AirPlay music
streaming
Do one or all of the following:
Move DS3880W closer to your Wi-Fi
router.
Remove any obstacles between DS3880W
and your Wi-Fi router.
Avoid using Wi-Fi channel which is
overlapped by the nearby Wi-Fi network.

Advertisement

loading

  Also See for Philips DS3880W/10

  Related Manuals for Philips DS3880W/10