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Summary of Contents for Askey TCG310
- Page 1 TCG310 USER MANUAL Page 1 / 71 ...
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Page 2: Table Of Contents
SAFETY INSTRUCTIONS AND REGULATORY NOTICES ..............5 Chapter 1: Connections and Setup ......................9 Cable Modem Overview ......................9 Front Panel ........................9 Rear Panel ........................11 Bottom Side Panel for TEL ....................12 Wall Mounting ........................13 ... - Page 3 LED ..........................38 MoCA Web Page Group ......................39 MoCA ..........................39 Status Web Page Group ......................40 Status ..........................40 Voice Status ........................41 Up/Down Stream ......................42 Event log ......................... 43 ...
- Page 4 USB Basic ........................63 Media Server ........................64 CPUS Server ........................65 Chapter 3: Additional Information ......................66 Frequently Asked Questions ....................66 General Troubleshooting ....................... 67 Service Information ......................68 Federal Communication Commission Interference Statement ............. 69 ...
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Page 5: Safety Instructions And Regulatory Notices
SAFETY INSTRUCTIONS AND REGULATORY NOTICES Product Safety Notice Before installing or using the product, read these instructions carefully. Be sure to comply strictly precautions. Explanation of risk levels This indication is given where there is an immediate danger of death or serious injury if the person in charge or any third party mishandles the machine or does not avoid the dangerous situation when operating or maintaining the machine. - Page 6 (e.g. airports), you should ask for permission to use the device before turn it on. ASKEY assumes no liability for non-compliance with regulations on the installation site, and radio interference created vis-à-vis third parties and due to non-compliance with national regulations for this application.
- Page 7 power plug of burning or smoke. You should never open the unit yourself because you could be electrocuted. Do not place the product near any source of heat or expose it to direct sunlight. Prohibited Do not expose the product to moisture. Never spill any liquid on the product.
- Page 8 Leave 7cm to 10cm around the appliance to ensure that proper ventilation gets to it. Instruction The screen of the coaxial cable is intended to be connected to earth in the building installation. Be sure to connect the ground wire Do not attempt to disassemble or open covers of this unit by yourself.
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Page 9: Chapter 1: Connections And Setup
CHAPTER 1: CONNECTIONS AND SETUP Cable Modem Overview Front Panel Fig. 1-1 Front Panel POWER Indicates the power status. Displays the status of your cable connection. The light is off when no cable ONLINE connection is detected and fully lit when the modem has established a connection with the network and data can be transferred. - Page 10 LED from top to bottom. Status Description The device is on. POWER The device boot fail or no power. The device is ready for use. Now you can link to the internet. ONLINE The device is not link to the internet yet or not registration. FLASH The device is in registration process or upgrade firmware.
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Page 11: Rear Panel
Rear Panel Fig. 1-2 Rear Panel Slot Description Enables scanning for available WPS client device USB 3.0 host connector RESET Reset/Reboot this Cable modem LAN 1 / 2 / 3 / 4 Ethernet 10/100/1000 Base-T RJ-45 connector CABLE RF F-Connector 12VDC 12V DC-IN Power connector. -
Page 12: Bottom Side Panel For Tel
Bottom Side Panel for TEL Fig. 1-3 Bottom Side Panel The TEL 1 / 2 on the Bottom Side panel of TCG310, you can use telephony RJ-11 Connector. Page 12 / 71 ... -
Page 13: Wall Mounting
Wall Mounting The number of the screw 2 pcs. Direction for wall mounting: Tuner downward or leftward or rightward. Dimension for the screw: diameter: 3.5 mm; length: 30 mm. There are 2 slots on the side of the CABLE MODEM that can be used for wall mounting. Note: When wall mounting the unit. -
Page 14: Relationship Among The Devices
elationsh ip among g the Devi ices his illustrat ion shows a cable co ompany tha at offers D DOCSIS/Eur ro-DOCSIS S and acketCable/ /Euro-Pack ketCable co ompliant v oice/data s services. Fig. 1-5 C Connection n overview What the M Modem Do he Wireless s Voice Gat... -
Page 15: Contact Your Local Cable Company
Contact Your Local Cable Company You will need to contact your cable company to establish an Internet account before you can use your gateway. You should have the following information ready (which you will find on the sticker on the gateway): •... -
Page 16: Attaching The Cable Tv Wire To The Wireless Voice Gateway
Attaching the Cable TV Wire to the Wireless Voice Gateway Locate the Cable TV wire. You may find it one of three ways: Connected directly to a TV, a Cable TV converter box, or VCR. The line will be connected to the jack, which should be labeled either IN, CABLE IN, CATV, CATV IN, etc. -
Page 17: Installation Procedure For Connecting To The Ethernet Interface
Installation procedure for connecting to the Ethernet interface Follow these steps for proper installation. (Please refer to Fig. 1-7) Plug the coaxial cable to the cable wall outlet and the other end to the modem’s cable connector. Note: To ensure a fast registration of the modem, the coaxial cable must be connected to the modem before it is powered on. -
Page 18: Telephone Or Fax Connection
Telephone or Fax Connection When properly connected, most telephony devices can be used with the Wireless Voice Gateway just as with a conventional telephone service. To make a normal telephone call, pick up the handset; listen for a dial tone, then dial the desired number. For services such as call waiting, use the hook switch (or FLASH button) to change calls. -
Page 19: Chapter 2: Web Configuration
CHAPTER 2: WEB CONFIGURATION To make sure that you can access the Internet successfully, please check the following first. 1. Make sure the connection (through Ethernet) between the Wireless Voice Gateway and your computer is OK. 2. Make sure the TCP/IP protocol is set properly. 3. - Page 20 If you login successfully, the main page will appear. “ You can change the display language to “English”, “Suomi”, “中文”, “ Deutsche”, “Nederlands”, “Français” or “日本語” on the top of the page. Fig. 2-2 Switch Language Page 20 / 71 ...
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Page 21: Overview Web
verview W Web Page e Group verview he Overvie w page is the start page. You u could sw witch to oth her pages. . (e.g., Int ternet, Wi- -Fi, etting, MoC CA, Status) his page di splay Wi-F Fi, ETHERN NET and Vo oIP connec... -
Page 22: Internet Web
nternet W Web Page G Group arental Co ontrol his page al lows you t o set the t time limit fo or a client’ ’s network usage. Fig.2-4 Inte ernet\Pare ntal Contro Page 22 / / 71 ... -
Page 23: Wi-Fi Web
Wi-Fi Web Page Gro eneral his page al lows config guration of f the 2.4GH Hz and 5G Hz wireless s features. . These mu ust match e settings you make on your w wireless-equ uipped PC on the LAN N side. - Page 24 2.4GWi-Fi Network / 5GWi-Fi Network: It may help you to Enable or Disable the 2.4GHz / 5GHz wireless function. Current Channel: The channel that you choose will be displayed in this field. Current Bandwidth: The bandwidth that you choose will be displayed in this field. Current Sideband: The sideband that you choose will be displayed in this field.
- Page 25 Fig.2-6 Wi-Fi\General\QR Code Fig.2-7 Wi-Fi\General\Scanning result WIFI: S (SSID): ASKEY_B2BC T (Wi-Fi Protection): WPA P (Network key): zNyQzYwEGNRTN For Android users, you can install “Barcode Scanner“ app to scan Wi-Fi QR code, and the smart phone will be able to connect automatically without entering the SSID and password. Fig.2-8 Wi-Fi\General\Android APP Page 25 / 71 ...
- Page 26 802.11x Authentication introduction If you enable the 802.11x authentication function, you will have to offer the following information- WPA (Wi-Fi Protected Access)/WPA2: It must be used in conjunction with an authentication server such as RADIUS to provide centralized access control and management. It can provide stronger encryption and authentication solution than none WPA modes.
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Page 27: Guest Network
uest Netw work his page al lows config g uration of f the 2.4GH Hz and 5G Hz guest n network. Fig.2-9 W Wi-Fi\Guest t Network Page 27 / / 71 ... - Page 28 2.4G Wi-Fi Network / 5G Wi-Fi Network: It may help you to Enable or Disable the 2.4GHz / 5GHz wireless function. Wi-Fi Name (SSID): The SSID for 2.4GHz / 5GHz Guest wireless function. Broadcast SSID: Broadcasting the SSID causes the name of your network to appear in the list of available networks.
- Page 29 For Android users, you can install “Barcode Scanner“ app to scan Wi-Fi QR code, and the smart phone will be able to connect automatically without entering the SSID and password. Fig.2-12 Wi-Fi\General\Android APP Guest LAN Settings A private IP address and Subnet Mask for LAN sub netting. For example 192.168.0.1./ 255.255.255.0.
- Page 30 802.11x Authentication introduction If you enable the 802.11x authentication function, you will have to offer the following information- WPA (Wi-Fi Protected Access)/WPA2: It must be used in conjunction with an authentication server such as RADIUS to provide centralized access control and management. It can provide stronger encryption and authentication solution than none WPA modes.
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Page 31: Wps
his page allo ows you to c configure W WPS setting. Wi-Fi Prote ected Setup (WPS) is an easy an d secure w configuring g and conne ecting your W Wireless acc cess point. I In this case , the Wirele ess Voice Ga ateway is th ccess Point (... -
Page 32: Wi-Fi Clients
Wi-Fi Clien his page sh hows all Wi-Fi clients . Fig.2-14 Wi-Fi\Wi- Fi Clients Page 32 / / 71 ... -
Page 33: Reset
Reset This page allows configuration of the wireless network to default. Fig.2-16 Wi-Fi\Reset Page 33 / 71 ... -
Page 34: Settings Web
ettings W Web Page G Group anguage his page al lows config guration of f language ou can cha nge the dis splay langu uage to “E English”, “S Suomi”, “中 中文”, “ Deu u tsche”, “N Nederlands ”, “F rançais”... -
Page 35: Password
Password By default, the username is "user" and password is "user". When the current password is the default one, the user is strongly encouraged to change the default web password. The password can be a minimum of 8 characters, maximum of 20 characters and is case sensitive. -
Page 36: Configuration
onfigurati his page al lows you t o save you ur current s settings loc cally on yo our PC, or r restore set ttings eviously sa aved. Fig.2-19 S Setting\Con nfiguration Save & & Restore User Con nfiguration n: To back k up the cu urrent conf... -
Page 37: Lan
his page al lows config guration of f the basic features o of the broa adband gat t eway relat ted to your P’s connec ction. Fig.2 -20 Setting g\LAN Page 37 / / 71 ... -
Page 38: Led
This page allows configuration of the LED brightness. Fig.2-21 Setting\LED Page 38 / 71 ... -
Page 39: Moca Web Page Group
MoCA Web Page Group MoCA You will be able to change your MoCA setting here. MoCA is a new technology which utilizes your existing CATV coax at home to form a home networking which will provide high speed home network access. Fig.2-22 MoCA\MoCA Page 39 / 71 ... -
Page 40: Status Web
tatus Web b Page Gr roup tatus his page ca an find an o overview o of all your router para ameters. T This may help you in optimizing trouble sh hooting you ur router. Fig.2- 23 Status\ \Status Page 40 / / 71 ... -
Page 41: Voice Status
oice Statu his page di splays the initializatio on status o of the MTA A containing g Telephon ny DHCP, ecurity, TFT TP and Pro ovisioning S Status. The e informat ion can be e useful to your cable ompany’s s upport te echnician if... -
Page 42: Up/Down Stream
p/Down S Stream his page re eports curre ent CM’s u pstream / downstrea am informa ation. The informatio on can be seful to you ur cable co ompany’s s support tec chnician if y you’re hav ving proble y entering d downstrea m frequen... -
Page 43: Event Log
Event log This page displays the contents of the SNMP event log. Fig. 2-26 Status\Event log Page 43 / 71 ... -
Page 44: Accessing The Web Configuration (For Admin Account Only)
Accessing the Web Configuration (For admin account only) Once your host PC is properly configured; please proceed as follows: Start your web browser and type the private IP address of the Wireless Gateway on the URL field: 192.168.100.1 After connecting to the device, you will be prompted to enter username and password. - Page 45 WAN Blocking prevents others on the WAN side from being able to ping your gateway. With WAN Blocking enabled, your gateway will not respond to pings it receives, effectively “hiding” your gateway. Ipsec PassThrough enables IpSec type packets to pass WAN LAN.
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Page 46: Port Mapping
P Port Mapp ping This page allows con nfiguration of Port Fo orwarding a and Port T Triggering. Fig.2-28 In nternet\Po ort Mapping Port Fo orwarding g For LAN WAN co ommunicat tions, the g gateway no ormally on ly allows y to origin nate an IP... -
Page 47: Firewall
Firewall This page allows you to enable/disable, and you can choose “Off”, “Low”, “Medium”, “High” firewall protection. The Low setting does not block any services/ports, however it does protect against invalid packets and well known attacks. The Medium setting will cause the firewall to drop a packet unless it is on a specific port of allowed services. -
Page 48: Ip Filtering
IP Filtering This page enables you to enter the IP address ranges of PCs on your LAN that you don’t want to have outbound access to the WAN. These PCs can still communicate with each other on your LAN, but packets they send to WAN addresses are blocked by the gateway. Fig.2-30 Internet\IP Filtering Page 48 / 71 ... -
Page 49: Port Filtering
Port Filtering This page enables you to enter the IP address ranges of PCs on your LAN that you don’t want to have outbound access to the WAN. These PCs can still communicate with each other on your LAN, but packets they send to WAN addresses are blocked by the gateway. Fig.2-31 Internet\IP Filtering Page 49 / 71 ... -
Page 50: Dmz Host
D DMZ Host Use this p age to des signate one e PC on yo our LAN tha at should b be left acce essible to a all PCs from the WAN s side, for al l ports. e.g g., if you p put an HTT TP server o... -
Page 51: Dynamic Dns
Dynamic DNS This page allows to setup for Dynamic DNS server. Fig.2-33 Internet\Dynamic DNS Dynamic DNS- Turn “ON” to enable the dynamic DNS function. Provider- Choose Provider to enable the basic setting. Domain Name- The domain name that you registered with your DDNS provider. Account / Email- The account that is registered with your DDNS provider. -
Page 52: Dns Cache
DNS Cache This page allows configuration static DNS in DNS proxy mode. Enter the domain name in plain format (Ex. mydomain.com) Fig.2-34 Internet\DNS Cache Page 52 / 71 ... -
Page 53: Upnp
U UPnP Enable IGD D UPnP to allow any local UPnP P control p point to per rform a va riety of act tions, inclu retrieving the extern nal IP addre ess of the device, en numerate e existing por rt mapping gs, and add or remove... -
Page 54: Rip Setup
RI I P Setup This page allows con nfiguration of RIP pa rameters r related to a authenticat tion, destin nation IP address, a and reporti ng interva ls. RIP is u used in WA AN network ks to identi ify and use e the best known and... -
Page 55: Bridge Mode
Bridge Mode This page displays configuration Bridge Mode to internet. Fig.2-37 Internet\Bridge Mode Page 55 / 71 ... -
Page 56: Diagnostic
D Diagnostic This page offers bas sic diagnos tic tools fo or you to u se when co onnectivity y problems s occur. When you ping an In nternet dev vice, you s send a pac cket to its T TCP/IP stac ck, and it s sends one... -
Page 57: Mac Base Passthrough
MAC base Passthrough This page allows you configure passthrough CPEs via MAC address. (bypass NAT) Fig.2-39 Internet\MAC base Passthrough Page 57 / 71 ... -
Page 58: Wi-Fi Web Page Group
Wi-Fi Web Page Group Schedule Schedule the times when you want the Wi-Fi of your router to be turned on or off. When it is turned back on, you return to your chosen Wi-Fi settings. Fig.2-40 Wi-Fi\Schedule Page 58 / 71 ... -
Page 59: Mac Filter
M M AC Filter By enterin ng MAC Add dress, you can config gure which h local PCs are allowe ed access t to the WAN Besides th he list of MA AC filter, a any local PC Cs else wo ould be bloc cked to the e WAN. -
Page 60: Wmm (Wi-Fi Multi-Media)
W WMM (Wi i-Fi Multi- -Media) This page allows you u to config ure Wi-Fi M Multi-Media a (WMM). WMM is an n impleme entation of Quality of Service (Q QoS) which h is defined d by the IE EEE standa rd 802.11e Fig.2... -
Page 61: Settings Web Page Group
Settings Web Page Group Remote Access This page allows configuration of the Remote Access. Fig. 2-43 Setting\Remote Access Allow Remote Management: It may help you to Enable or Disable the remote access function. Remote User Name: The user name that when you remote access able to login. Port Number: Configure specific port number when you remote access to GUI. -
Page 62: Internet Time
Internet Time This page display configuration of time servers and the system time obtained from network servers via Simple Network Time Protocol. The system has to be reset for any changes to take effect. Fig.2-44 Setting\Internet Time Page 62 / 71 ... -
Page 63: Usb Web Page Group
USB Web Page Group USB Basic This page allows basic control of the USB devices shared over the network. Fig.2-45 USB\USB Basic Page 63 / 71 ... -
Page 64: Media Server
Media Server This page controls configuration and scanning of the cable modem’s media server. Fig.2-46 USB\Media Server Page 64 / 71 ... -
Page 65: Cpus Server
CPUS Server This page allows control of the USB Printer shared over the network. Fig.2-47 USB\CPUS Server Page 65 / 71 ... -
Page 66: Chapter 3: Additional Information
CHAPTER 3: ADDITIONAL INFORMATION Frequently Asked Questions Q. How do I get the system installed? A. Professional installation from your cable provider is strongly recommended. They will ensure proper cable connection to the modem and your computer. However, your retailer may have offered a self- installation kit, including the necessary software to communicate with your cable ISP. -
Page 67: General Troubleshooting
General Troubleshooting You can correct most problems you have with your product by consulting the troubleshooting list that follows. I can’t access the internet. Check all of the connections to your Cable Modem. Your Ethernet card may not be working. Check each product’s documentation for more information. -
Page 68: Service Information
Service Information If you purchased or leased your Cable Modem directly from your cable company, then warranty service for the Digital Cable Modem may be provided through your cable provider or its authorized representative. For information on 1) Ordering Service, 2) Obtaining Customer Support, or 3) Additional Service Information, please contact your cable company. -
Page 69: Federal Communication Commission Interference Statement
Federal Communication Commission Interference Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. - Page 70 FOR MOBILE DEVICE USAGE (>32cm/low power) Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 32cm between the radiator & your body. FOR COUNTRY CODE SELECTION USAGE (WLAN DEVICES) Note: The country code selection is for non-US model only and is not available to all US model.
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Page 71: Caution For Ul (Check Caution Label On Gift Box)
CAUTION for UL (Check caution label on gift box) North American Cable Installer: This reminder is provided to call your attention to Article 820.93 of the National Electrical Code (Section 54 of the Canadian Electrical Code, Part 1) which provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical.
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