Troubleshooting; Repair Information; Warranty - Vernier LabQuest Stream Manual

The long-term life of the battery will vary, but you can expect about 500 full
charge/discharge cycles before the battery will need to be replaced. In this count, a
charge from half charged to a full charge counts as half of a charge cycle. In
typical school use, the battery can last three years or more. Exposure to
temperatures over 35°C (95°F) will significantly reduce battery life.
As a battery reaches the end of its functional life, the discharge time for a fully
charged battery will become shorter. Eventually the discharge time will be too
short for your application, and you will want to replace the battery. Rechargeable
batteries are considered a consumable, and as such, are warranted for one year. A
replacement battery can be ordered from our website (order code LQ2-BAT).
Recycling information is available at
Use only the supplied battery for this device. Do not puncture or expose the
battery to excessive heat or flame.
Temperature considerations
Safe operating temperatures for LabQuest Stream are from 0°C to 45°C
(32°F to 113°F). Storage temperatures are –30°C to 60°C (–22°F to 140°F).
Exposures to low or high extreme temperatures will temporarily reduce the
discharge time for a fully charged battery. Exposure to temperatures over 35°C
(95°F) will significantly reduce long-term battery life.
Avoid rapid temperature changes as condensation may form inside the device. Do
not leave it in a car, as temperatures can exceed the maximum storage range.
Water Resistance
LabQuest Stream is not water resistant and should never be immersed in water. If
water gets in the device, immediately remove the USB cable and turn the unit off
by holding down the power button for at least 3 seconds. Disconnect all sensors
and cables and remove the battery. Allow the unit to dry thoroughly before
restarting it. Do not attempt to dry it using an external heat source.
Storage
Do not store LabQuest Stream in a chemical closet or in areas of concentrated
chemical gases.
Safe storage temperatures are –30°C to 60°C (–22°F to 140°F). Exposing the
battery to temperatures above 35°C (95°F) will reduce its lifespan. If possible, store
LabQuest Stream in an area that is not exposed to temperature extremes.
To store LabQuest Stream for extended periods of time, turn the unit off and
remove the battery. Over several months, the battery will discharge but will not be
damaged. After such storage, charge LabQuest Stream (a full charge can take
10 hours), and the unit will be ready for use.
How the Interface Works
The LabQuest Stream interface is more than just a physical adapter between two
different connectors. It is hardware that allows Vernier sensors to interact with
computers, Chromebooks, and mobile devices. LabQuest Stream contains
dedicated electronics for precise sampling of sensor events. LabQuest Stream
timestamps these events so measurements from multiple sensors can be analyzed
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simultaneously. To allow data to flow smoothly, LabQuest Stream manages the
communication link between the sensors and the computing platform.

Troubleshooting

For troubleshooting tips and frequently asked questions regarding
LabQuest Stream, see
www.vernier.com/til/3656

Repair Information

If you have followed the troubleshooting steps and are still having trouble with
your LabQuest Stream, contact Vernier Technical Support at support@vernier.com
or call 888-837-6437. Support specialists will work with you to determine if the
unit needs to be sent in for repair. At that time, a Return Merchandise
Authorization (RMA) number will be issued and instructions will be
communicated on how to return the unit for repair.
Accessories/Replacements
Item
Charging Station
(Charge up to four LabQuest Stream units)
Vernier Lanyard
Battery
Power Adapter
USB Cable

Warranty

LabQuest Stream
Vernier warrants this product to be free from defects in materials and workmanship
for a period of five years from the date of shipment to the customer.
LabQuest Stream Battery
Vernier warrants this product to be free from defects in materials and workmanship
for a period of one year from the date of shipment to the customer.
This warranty does not cover damage to the products caused by abuse or improper
use. This warranty covers educational institutions only.
Disposal
When disposing of this electronic product, do not treat it as household waste. Its
disposal is subject to regulations that vary by country and region. This item
should be given to an applicable collection point for the recycling of electrical
and electronic equipment. By ensuring that this product is disposed of correctly,
you help prevent potential negative consequences on human health or on the
environment. The recycling of materials will help to conserve natural resources.
For more detailed information about recycling this product, contact your local city
office or your disposal service.
Battery recycling information is available at
Do not puncture or expose the battery to excessive heat or flame.
Order Code
LQ2-CRG
LQ-LAN
LQ2-BAT
LQ-PS
LQ-CB-USB
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