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Related Manuals for King Controls King Dome 9760 Series
Summary of Contents for King Controls King Dome 9760 Series
- Page 1 Troubleshooting Guide 9760 Series 9762 Series ® Satellite Solutions for Mobile Markets 11200 Hampshire Avenue South, Bloomington, MN 55438-2453 Phone: (800) 982-9920 Fax: (952) 922-8424 www.kingcontrols.com 1305-TK REV J: 9760/9762 SERIES TROUBLESHOOTING GUIDE...
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Page 3: Table Of Contents
IMPORTANT! Before performing any warranty work, you must call King Controls for a Service Order Number. Units are either single or dual rotary joint units. Single rotary joint units have 1 coaxial connection on the back of the dome unit, and dual rotary joint units have 2 coaxial connections on the back of the dome unit. -
Page 4: Introduction
The satellite TV market is expanding and changing. The King Controls Service Department stays up to date with the latest information to assist you in keeping troubleshooting and repair time to a minimum. -
Page 5: Warranty Information
• The product has been abused, misused, improperly installed or improperly maintained. • Repairs have been made or attempted by others that are not certified by King Controls to do such repairs. • Repairs are required because of normal wear and tear. -
Page 6: Operation
OPERATION SECTION 3 Note: This example is for the DTV 101 satellite in Region 2-North Central. The information on your controller will vary depending on the satellite and region you have chosen. BASIC OPERATION Note: The Trac-King must remain powered on to maintain a signal. - Page 7 SET REGION Note: Setting the current region reduces satellite acquisition time. REGION OPTIONS: NORTH WEST NORTH CENTRAL NORTH EAST CENTRAL WEST MIDDLE CENTRAL CENTRAL EAST SOUTH WEST SOUTH CENTRAL SOUTH EAST ALL REGIONS RECALIBRATE Page 5...
- Page 8 DIRECTV HDTV at 101 and 119 Note: Not all satellite options may be available with all units. The King Controls HDTV Converter Box (#9747 or #9747-AM) is required to receive HD programming from the DIRECTV satellite at 110° West. Page 6...
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Page 9: Wiring Schematics
WIRING SCHEMATICS SECTION 4 ELECTRICAL HAZARD WARNING! The coaxial cable that connects the dome unit to the tuner carries a 24 volt electrical current. Exercise extreme caution when handling this cable. Do not cut, break, or splice this line. Do not insert or connect any devices such as splitters or any other device for any reason. - Page 10 DUAL LNB UNIT Single Rotary Joint 9762 Series IMPORTANT! The De-stacker must be installed even if only one TV and receiver are used. Note: 12” (LP) models = 2 port de-stacker. 15” models = 4 port de-stacker. Page 8...
- Page 11 DUAL LNB UNIT Dual Rotary Joint 9762 Series Page 9...
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Page 12: Automatic Satellite Switching
King Controls.) Automatic switching for select receivers only To selectively enable or disable automatic satellite switching when using multiple receivers, one or more tone block accessories (#1832) may be required. Please contact King Controls for configuration options. Manual Switching To disable automatic switching, manually select your desired satellite using the controller as outlined in SET SATELLITE SERVICE. - Page 13 This page intentionally left blank. Page 11...
- Page 14 IMPORTANT! In order for all receivers to work properly, each one must be configured separately while connected to the MAIN port on the Trac-King. King Controls recommends using a Dish Network model 311 receiver for automatic satellite switching. Note: The SW21 switch is a receiver software configuration that is loaded into the receiver after running a check switch test with the dish locked on and configured for Dish 500 switching mode.
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Page 15: Operation
If desired results are not obtained, verify there are no line of sight obstructions to the satellites. (Do this by choosing each satellite individually and verifying the Trac-King locks onto each one.) Choose DISH 500 again and re-run the test. If test fails call King Controls at (800) 982-9920. OPERATION Note: For better performance when using the automatic satellite switching feature, change channels by selecting your program from the channel guide rather than channel surfing. - Page 16 61, 110, and 119 satellites. (The 61 satellite mirrors the HD programming from the 129 satellite.) King Controls recommends using a Dish Network model VIP211 HDTV receiver for automatic satellite switching. Note: The SW64 switch is a receiver software configuration that is loaded into the receiver after running a check switch test with the dish locked on and configured for Dish 1000 switching mode.
- Page 17 If desired results are not obtained, verify there are no line of sight obstructions to the satellites. (Do this by choosing each satellite individually and verifying the Trac-King locks onto each one.) Choose DISH 1000 (or DISH 1000a) again and re-run the test. If test fails call King Controls at (800) 982-9920.
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Page 18: Directv Hdtv
DIRECTV broadcasts most of its programming from the 101° satellite location. Some high definition programming is currently transmitted from the 101°, 110° and 119° Ku band satellites. The King Controls #9747 HDTV converter allows the Trac-King satellite antenna to receive DIRECTV’s specially formatted programming available from the 110° satellite. Channels broadcast from the DIRECTV 101°... - Page 19 202. (At the time of publication, channel 202 is broadcast on an odd transponder on satellite 101. This is subject to change. If in doubt whether channel 202 is still on an odd transponder, contact DIRECTV or call King Controls.) Page 17...
- Page 20 Single Output Rotary Joint - Dual LNB (with de-stacker) (1) HD Receiver and (1) standard receiver Note: DIRECTV units only. Dish Network units do not use the HDTV Converter. Note: 12” (LP) models = 2 port de-stacker. 15” models = 4 port de-stacker. Page 18...
- Page 21 Single Output Rotary Joint - Dual LNB (with de-stacker) (2) HD Receivers or multiple receivers Note: DIRECTV units only. Dish Network units do not use the HDTV Converter. To automatically switch between satellites using any receiver, tune all other receivers to channel 202 on the 101 satellite. Page 19...
- Page 22 Dual Output Rotary Joint - Dual LNB (1) HD Receiver and (1) standard receiver Note: DIRECTV units only. Dish Network units do not use the HDTV Converter. Page 20...
- Page 23 Dual Output Rotary Joint - Dual LNB (2) HD receivers or multiple receivers Note: DIRECTV units only. Dish Network units do not use the HDTV Converter. To automatically switch between satellites using any receiver, tune all other receivers to channel 202 on the 101 satellite. Page 21...
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Page 24: Troubleshooting
TROUBLESHOOTING SECTION 7 IMPORTANT! Before performing any warranty work, you must call King Controls for a Service Order Number. SYMPTOM POSSIBLE SOLUTION Controller does not power up. Check: tuner is connected to power supply. controller is connected to tuner. power supply is plugged into 110 VAC outlet. - Page 25 SYMPTOM POSSIBLE SOLUTION Controller displays AZ FAULT. Verify shipping bolt(s) removed from bottom of dome unit. Dish cannot rotate. Disconnect power supply for 15 seconds, then reconnect. Perform OPTION 21 RE-INITIALIZE and 0-RECALIBRATE (see Section 7, Troubleshooting). Display reads “EL FAULT.” Make sure shipping tie strap is removed.
- Page 26 Inspect all coax cables for kinks and verify connections are snug but not overly tight (inside and outside dome unit). Perform Temperature Calibration (CALL KING CONTROLS FIRST). Compass stick bad or not connected (See Diagnostic Page H in Section 9, Diagnostic Pages).
- Page 27 TROUBLESHOOTING BLOCK TIMES Time is listed in minutes. Upper Rotary Cable Tuner (IDB) Display (IDD) RF Box Compass Stick Actuator Unit Parts List 100291 7’ Telephone cable (Tuner to Controller) 100238 Controller (IDD) (New) 100356-2 Tuner (IDB) 100365 Power Supply (New) 100365-1 Power Supply Cord (New) 9747...
- Page 28 OPTION 21 RE-INITIALIZE AND 0-RECALIBRATE IMPORTANT! You must call King Controls before performing this procedure. Page 26...
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- Page 30 TEMPERATURE CALIBRATION IMPORTANT! You must call King Controls before performing this procedure. Page 28...
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- Page 32 WIRING DIAGRAM FOR FLOWCHART Single Rotary Joint Page 30...
- Page 33 FLOWCHART Single Rotary Joint IMPORTANT! Before performing any warranty work, you must call King Controls for a Service Order Number. Note: Non-warrantable issues are indicated by, but not limited to, grey boxes in flowcharts. Page 31...
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- Page 36 WIRING DIAGRAM FOR FLOWCHART Dual Rotary Joint Page 34...
- Page 37 FLOWCHART Dual Rotary Joint IMPORTANT! Before performing any warranty work, you must call King Controls for a Service Order Number. Note: Non-warrantable issues are indicated by, but not limited to, grey boxes in flowcharts. Page 35...
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Page 42: Reference
If you are returning a unit and do not have a King Controls box, call King Controls for a return shipping box and kit (800 982-9920). - Page 43 Return Shipping Diagram IMPORTANT! DO NOT OVER TIGHTEN SHIPPING BOLTS. FINGER TIGHTEN ONLY. Note: Some units may have only one shipping bolt. Page 41...
- Page 44 2 PART REMOVABLE DOME FEET Note: Newer Trac-King models feature a two part foot. This enables the dome unit to be easily removed from the roof of the vehicle without compromising the roof seal. IMPORTANT! Be sure to disconnect all cables from the back of dome unit before removing from roof.
- Page 45 COAXIAL CABLE REQUIREMENTS IMPORTANT! USE ONLY THE COAXIAL CABLES SUPPLIED WITH THE TRAC-KING. COIL AND STORE EXCESS CABLE IN THE CABINET WITH THE COMPONENTS. DO NOT CUT COAX. If coaxial cable other than that supplied with the Trac-King is used, the following guide lines must be followed: 1) Ends must be terminated with SNAP-N-SEAL ®...
- Page 46 DEFINITION OF AZIMUTH AND ELEVATION AZIMUTH: Angle in degrees measured clockwise from Magnetic North (0°). ELEVATION: Angle in degrees measured from the ground plane. Page 44...
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Page 48: Diagnostic Pages
DIAGNOSTIC PAGES SECTION 9 TRAC-KING CONTROLLER NAVIGATION Page 46... - Page 49 USER MAIN MENU Serial Number and Software Revision Information Page 47...
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Page 50: Diagnostic
DIAGNOSTICS: MAIN MENU Page 48... - Page 51 DIAGNOSTICS A: AXIS ANGLES Page 49...
- Page 52 DIAGNOSTICS B: BIAS FOR GYROS Page 50...
- Page 53 DIAGNOSTICS C: TUNER DATA Page 51...
- Page 54 DIAGNOSTICS D: WIDE SCAN HITS Page 52...
- Page 55 DIAGNOSTICS H: MAGNETIC SENSOR Page 53...
- Page 56 NOTES: Page 54...
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Page 58: Warranty Consideration Form
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ The following paperwork must be sent to King Controls for warranty reimbursement... - Page 60 11200 Hampshire Avenue South, Bloomington, MN 55438-2453 Phone: (800) 982-9920 Fax: (952) 922-8424 www.kingcontrols.com...
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