Troubleshooting - D-Link DAP-2020 Quick Installation Manual

TROUBLESHOOTING

SETUP AND CONFIGURATION PROBLEMS
1. HOW DO I CONFIGURE MY DAP-2020 WIRELESS N ACCESS POINT OR CHECK MY
WIRELESS NETWORK NAME (SSID) AND WIRLESS ENCRYPTION KEY?
- Connect your PC to DAP-2020 using an Ethernet cable.
- Open a web browser and enter the address http://dlinkap
- The default username is admin. The default password is blank (leave this box empty).
- If you have changed the password and cannot remember it, you will need to reset the product
to set the password back to default.
2. HOW DO I RESET MY DAP-2020 WIRELESS N ACCESS POINT TO FACTORY DEFAULT
SETTINGS?
- Ensure the product is powered on.
- Press and hold the reset button on the rear of the device for 5 seconds.
Note: Resetting the product to the factory default will erase the current configuration settings.
To reconfigure your settings, log into the DAP-2020 as outlined in question 1, then run the
Setup Wizard.
3. HOW DO I ADD A NEW WIRELESS CLIENT OR PC IF I HAVE FORGOTTEN MY
WIRELESS NETWORK NAME (SSID) OR WIRELESS ENCRYPTION KEY?
- For every PC that needs to connect to the DAP-2020 wirelessly, you will need to ensure you
use the correct Wireless Network Name (SSID) and encryption key.
- Use the web based user interface (as described in question 1 above) to check or choose your
wireless settings.
- Make sure you write down these settings so that you can enter them into each wirelessly
connected PC. You will find a dedicated area on the back of this document to write down this
important information for future use.
4. WHY CAN I NOT GET AN INTERNET CONNECTION?
- For Cable users, make sure that the Clone MAC address option is ticked during Wizard
installation (or enter the registered MAC) and that your ISP username and password is correct.
TECHNICAL SUPPORT
6
dlink.com/support
DAP-2020