Whirlpool WFE500M4HS User Instructions page 11

First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, or
visit www.whirlpool.com/product_help. In Canada, visit http://www.whirlpool.ca.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
Whirlpool Brand Home Appliances
Customer eXperience Centre
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Operation
Problem
Nothing will operate
Cooktop will not operate
Excessive heat around
cookware on cooktop
Cooktop cooking results not
what expected
Cooktop element cycles
on and off on High setting
Oven temperature
too high or too low
Oven indicator lights flash
Oven cooking results not
what expected
TROUBLESHOOTING
Possible Causes
Power supply cord is unplugged.
Household fuse is blown or a
circuit breaker is tripped.
The control knob is set incorrectly.
Cookware that is not the
proper size.
Control knob set to incorrect
heat level.
Range is not level.
Element cycling due to a
temperature limiter.
Oven temperature needs
adjustment.
Elements are turning on and off.
Range is not level.
The temperature set was incorrect. Double-check the recipe in a reliable cookbook.
Oven was not preheated.
Racks were positioned improperly.
Not enough air circulation around
bakeware.
Batter distributed unevenly in pan.
Darker browning of food caused
by dull or dark bakeware.
Lighter browning of food caused
by shiny or light colored bakeware.
Incorrect length of cooking time
was used.
Oven door was not closed.
Oven door was opened
during cooking.
Oven door was open for too long.
Rack is too close to bake burner,
making baked items too brown
on bottom.
Pie crusts browning too quickly.
In Canada:
Whirlpool Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave
Mississauga, Ontario L5N 0B7
Solutions
Plug into a grounded outlet.
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
Push in knob before turning to a setting.
Use cookware about the same size as the surface cooking area,
element, or surface burner. Cookware should not extend more
than / " (1.3 cm) outside the cooking area.
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See the "Cooktop Use" section.
Level the range. See the Installation Instructions.
This is normal operation. The element may cycle on and off
to keep the cooktop from overheating.
See "Oven Temperature Control" in the "Oven Controls" section.
The oven indicator light will turn on and off when the bake or
broil elements turn on and off. This is normal to keep a precise
temperature.
Level the range. See the Installation Instructions.
See "Baking and Roasting" section.
See "Positioning Racks and Bakeware" section.
See "Positioning Racks and Bakeware" section.
Check that batter is level in the pan.
Lower oven temperature 25°F (15°C) or move rack to a higher
position in the oven.
Move rack to a lower position in the oven.
Adjust cooking time.
Be sure that the bakeware does not keep the door from closing.
Oven peeking releases oven heat and can result in longer
cooking times.
If the oven door remains open for too long, the heating elements
will shut off until the oven door is closed.
Move rack to higher position in the oven.
Use aluminum foil to cover the edge of the crust and/or reduce
baking temperature.
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