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User and Installer Handbook
Tapworks Softener Models Ultra 9, AD11 & AD15
Thank you for choosing Tapworks to supply your
soft water. We are confident that you will be
pleased with your purchase and would encourage
you to read this installation and instruction
handbook thoroughly to ensure maximum
performance from your water softener.
If you should experience any difficulty with your water
softener, please refer to the problem solving checklist at
the back of this handbook. This will help to prevent
unnecessary callouts.
Please
retain this
handbook for
For service, support or technical advice
future
please call our service desk on 0870 429 9019.
reference

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Table of Contents
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Summary of Contents for Tapworks Ultra 9

  • Page 1 User and Installer Handbook Tapworks Softener Models Ultra 9, AD11 & AD15 Thank you for choosing Tapworks to supply your soft water. We are confident that you will be pleased with your purchase and would encourage you to read this installation and instruction handbook thoroughly to ensure maximum performance from your water softener.
  • Page 2: Table Of Contents

    Step-by-step guide to plumbing the softener Programming the AD11 and AD15 faceplate 10-12 Programming the Ultra 9 faceplate 13-15 Finishing Installation Owner Information General Information 18-20 Manual Recharge Remote Diagnostics Problem Solving 23-24 Information for Ultra 9 owners only Guarantee and Service...
  • Page 3: Identifying Major Parts Of Your Water Softener

    Identifying major parts of your water softener Description Quantity Control Valve Cover Easy Install Tees 1pair G1038 and Electronic Faceplate 22mm (incorporates check valve) By pass set (3 valves) 1set B505 (1) Salt Lid B534 (2) 22mm 15mm reducer 39845 (if required) Water Softener Valve Inlet/Outlet Hoses...
  • Page 4: Installation Of Your Water Softener

    Note: Night-time pressure will be much higher than daytime. If a pressure reducing valve is required, this can be ordered from Tapworks: Quote Part no: 800220 for ½” or 15mm pipework Quote Part no: 800223 for ¾” or 22mm pipework...
  • Page 5 Installation of your water softener (cont) FLOW RATES The water flow must be at least 1 litre per minute for the water A Pressure Reducing Valve (if required) softener to operate as originally designed. B Bypass Valve Maximum flow is 53 litres per minute (peak) C Inlet Valve D Outlet Valve UNVENTED OR COMBINATION SYSTEMS...
  • Page 6: Step-By-Step Guide To Plumbing The Softener

    Step-by-step guide to plumbing the softener Note: If you need to remove the valve cover for ease of installation, water supply can be turned back on. Use the threaded valves for the remove salt lid, then simply release the two catches behind the valve inlet and outlet and the compression valve for the bypass.
  • Page 7 Step-by-step guide to plumbing the softener (cont) FIT THE INLET AND OUTLET ADAPTOR ELBOWS Remove the plastic plug from the outlet port on the water softener valve, if present. Adaptor elbows are pre-fitted with a single ‘O’ ring to the outer groove. Push the adaptors into the valve inlet as far as they will go.
  • Page 8 Step-by-step guide to plumbing the softener (cont) SECURE THE ADAPTOR ELBOW Snap the two large adaptor clips into place,from the top down (see top illustration opposite). Be sure they snap firmly into place so that the adaptors will not pull out. Pull on the adaptors to ensure a tight fit has been achieved.
  • Page 9 Step-by-step guide to plumbing the softener (cont) ELECTRICAL INSTALLATION The water softener works on a 24 volt, 50Hz electric power supply. You Should the faceplate fail to display or indicate an error code, please check that the connections are as per the diagram below, you will need must plug the transformer into a 240 volt outlet only.
  • Page 10: Programming The Ad11 And Ad15 Faceplate

    Programming the AD1 1 and AD15 Faceplate Your water softener has an advanced volume controlled system, Recharge based on patterns established for volumes of water used, which allows you to achieve significant salt and water savings giving you the maximum conservation of water and salt usage. during recharge: Note: To alter settings during normal operation press SELECT until Your unit features:...
  • Page 11 Programming the AD1 1 and AD15 Faceplate (cont) When the transformer is first plugged in, the display will flash 12.00am. WATER HARDNESS Note: Each time you press a button on the fascia panel display, a beeper Unit Setting sounds. One beep signals that a change is accepted. If the beeper sounds (170) continually then a different button is required to affect the operation.
  • Page 12 Programming the AD1 1 and AD15 Faceplate (cont) To increase or decrease the displayed number to your required setting use the s or t buttons. Once the required setting is displayed it may be set by pushing the HArDneSS SELECT button once more. SET THE RECHARGE TIME The display will flash 02.00 recharge time, which is the pre-set factory setting.
  • Page 13: Programming The Ultra 9 Faceplate

    Programming the Ultra 9 Faceplate Your water softener has an advanced volume controlled system which allows you to achieve significant salt and water savings Recharge is based on patterns established for volumes of during recharge. water used, giving you the maximum conservation of water and salt usage.
  • Page 14 Programming the Ultra 9 Faceplate (cont) When the transformer is first plugged in, the display will flash 12.00am. WATER HARDNESS Note: Each time you press a button on the fascia panel display, Unit Setting a beeper sounds. One beep signals that a change is accepted. If the beeper (170) sounds continually then a different button is required to affect the operation.
  • Page 15 Programming the Ultra 9 Faceplate (cont) To increase or decrease the displayed number to your required setting use For maximum efficiency, we recommend the the s or t buttons. factory setting – DY – is maintained. This ensures the unit will automatically control all...
  • Page 16: Finishing Installation

    1 Open the inlet and outlet valve and close the bypass as indicated • Remember reward points are available to plumbers who are in the diagram (page 6) members of the Team Tapworks Rewards Scheme. 2 Check that all the plumbing connections are secure and that there are no leaks...
  • Page 17 User Information If you should experience any difficulty with your water softener, please refer to the problem solving checklist at the back of this handbook. For service, support or technical advice please call our service desk on 0870 429 9019 / 01494 48 48 48. Please make sure you know the model and serial number of your unit before you call, this can be found on the label on the underside of the salt lid.
  • Page 18: General Information

    AFTER INSTALLATION THE USE OF SOFTENED WATER Now your Tapworks water softener is installed, you can start to enjoy the Washing machines – you will need much less soap powder. In most benefits of soft water. Your Tapworks water softener is automatic, there is washes one tablespoon will be sufficient.
  • Page 19 User information (cont) TOPPING UP WITH SALT HOLIDAYS Salt is used as the cleansing agent for your water softener’s resin bed. The We recommend that you by-pass your water softener if you are away salt cabinet will need to be refilled. Do not fill the salt above the brine well from your home for long periods of time.
  • Page 20 Re-set the time as described in the programming section (see page 11 for AD11/AD15 and page 14 for Ultra 9). Please Remember – Only use tablet or pellet salt in your softener!
  • Page 21: Manual Recharge

    Manual recharge The water softener will automatically recharge when it needs to. The factory setting for the recharge is 2am. There may be occasions when you need to do a manual recharge, for example more people staying in the home than usual. TO RECHARGE NOW –...
  • Page 22: Remote Diagnostics

    Diagnostic data transfer Tapworks water softeners come fitted with our unique diagnostic data USING THE DIAGNOSTIC DATA TRANSFER transfer system. • You will need a landline telephone • Dial the Service Centre dedicated telephone number Our Automated Service Evaluation System enables your water softener 0870 429 9054 to ‘talk’...
  • Page 23: Problem Solving

    Problem solving (cont) If you are experiencing poor water flow, please check all plumbing first, as it is extremely rare for a softener to cause flow rate problems. Save money by ensuring an engineer is not called out unnecessarily. However, if the solution to the problem is not successful, please call for service and advise us what you have tried.
  • Page 24 Problem solving (cont) Checklist Solution Page No. PROBLEM: Excessive Salt Usage 1. Check the hardness. 1. Reduce the unit setting if incorrect. 11 / 14 PROBLEM: No Water in Cabinet or Very Low 1. This is quite normal. Unlike conventional water softeners only 1.
  • Page 25: Information For Ultra 9 Owners Only

    Information for Ultra 9 owners only HOUSEHOLD WATER USAGE INFORMATION LITRES TODAY To access these features, press the DATA button, until desired Each day, beginning at midnight, information is displayed. The information is shown below the clock. the timer keeps a running count of the...
  • Page 26: Guarantee And Service

    & general information (cont) All Tapworks Domestic Water Softeners are fully covered 4 Resetting the programmer in the event of a power failure by one year parts and labour guarantee against or incorrect programming manufacturing defects from the date of purchase.
  • Page 28 Tapworks, Mill Road, Stokenchurch, Bucks HP14 3TP Direct Service Line: 0870 429 9019 Fax: 01494 484 312 www.tapworks.co.uk Part no: 300505 As part of our policy of ongoing research and development, we reserve the right to alter design and specification without prior notice.

This manual is also suitable for:

Ad11Ad15

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