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Gemalto Kiosk Full Page Reader PV35-00-17-00-01 User Manual

Scans passports, id cards and other travel documents.
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Kiosk ePassport Reader
User Guide
Document:
Revision
Date:
DT-01822
E
June 2017

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Summary of Contents for Gemalto Kiosk Full Page Reader PV35-00-17-00-01

  • Page 1 Kiosk ePassport Reader User Guide Document: DT-01822 Revision Date: June 2017...

  • Page 2: Important Notices

    By using the Kiosk ePassport Reader (the “Product”), you (the “User”), agree to be bound by the following terms and conditions. Because use of the Product varies widely and is beyond the control of Gemalto the user is responsible for determining whether the Gemalto Product is fit for a particular purpose and suitable for user’s application. Warranties, remedies and limitations may vary by product and jurisdiction.

  • Page 3: Fcc/Canada Radio Frequency Rules And Regulations

    If this occurs, it may be necessary to restart the host application, or unplug and reconnect the USB cable, or power cycle the document reader in order to restore operation. For further regulatory information or copies of certificates contact your local Gemalto representative. EMC Compliance Europe The Product meets the following European Council Directives: ...

  • Page 4: Canada Notice

    (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. FCC ID: MESPV351515 Canada Notice This device complies with Industry Canada’s licence exempt RSSs. Operation is subject to the following two conditions: (1) This device may not cause interference, and (2) This device must accept any interference, including interference that may cause undesired...

  • Page 5: Table Of Contents

    Table of Contents Important Notices..........................i Electromagnetic Compatibility (EMC) ..................iii FCC/Canada Radio Frequency Rules and Regulations ............. iii FCC Notice ..........................iii Canada Notice ..........................iv Safety Label Locations ......................iv Safety Information .......................... 1 Intended Use ..........................1 Introduction .............................
  • Page 6 Windows® 2000 ........................27 Windows® XP .......................... 28 Chipset Updating ........................28 Appendix D: Customer Service ....................29 Before contacting GTS ......................29 Contacting GTS ........................29 Returning the reader for maintenance ..................30 Page vi...

  • Page 7: Safety Information

    The safety labels are affixed to the underside of each reader. Intended Use The Gemalto Kiosk ePassport Reader optically scans passports, ID cards and other travel documents. It also reads Contactless Integrated Circuit chips integrated into travel documents. The reader is intended to be used in a dry indoor environment only, physically installed within a self-service kiosk that provides a mechanical housing and limits user access to placing travel documents on the glass imaging surface.
  • Page 8 To reduce the risk associated with hazardous voltage which, if not avoided, could result in death or serious injury: Do not use the reader with any AC power supply other than a Gemalto approved AC power supply. Do not open the reader/power supply. There are no user serviceable parts or adjustments inside.

  • Page 9: Introduction

    Features Overview The Gemalto Kiosk Full Page Reader and Gemalto Kiosk ePassport Reader are a family of intelligent optical character recognition (OCR) and full-image capture devices that provide automated data capture from a variety of personal identification documents. They read data from documents encoded with: ...

  • Page 10: Related Documents

    The user does not need to turn the book around to ensure the chip is read. The RF (radio frequency) technology used in the Gemalto Kiosk ePassport Reader is very short range, and does not interfere with other electronic equipment such as PC monitors, wireless communications (for example, 802.11g) or cell phones.
  • Page 11 (RF) chip in response to an active authentication request. These documents encompass the range of tools for use by programmers to develop applications for the Gemalto Inspection Reader and Gemalto Full Page Reader family. Some of the SDKs and APIs are complimentary, used together to perform specific tasks: ...
  • Page 12  retrieve USB data streams, decode and access data/images Page 6...

  • Page 13: Product Description

    Product Description The readers are self-contained devices designed to be incorporated into a self-service kiosk terminal. The main hardware features are:  A document window and tray for placement of documents to be read  A back panel containing communication, status light emitting diode (LED) and power connection ports ...

  • Page 14: Back Panel

    Back Panel The back panel features the USB communication ports, status light emitting diodes (LEDs), a connector to drive a secondary set of status LEDs and a power supply connector. Figure 5: Back Panel Ports USB Ports Communication to and from the host PC is via USB 2.0. The USB host interface is a standard Type B connector.

  • Page 15: Power Connector

    A five-pin header is provided to drive a remotely-located status LED display on the kiosk, or to allow the kiosk hardware to monitor the status of the reader. The reader connector is designed to mate with Molex part number 0874390600 housing and 87421 crimp terminals. The remote status LED’s are assumed to have a common anode at +3.3V.
  • Page 16 Figure 8: Mounting - Mechanical Detail Page 10...

  • Page 17: Installing The Hardware

    2. Verify that all the parts described have been received. If any parts are missing, contact Gemalto Global Technical Services (GTS). For more information, see Appendix D: Customer Service on page 29. 3. Store the packaging in the event that the reader may require reshipment to Gemalto for maintenance. Note: Allow the reader to come to room temperature for a minimum two hours before operation, if it has been stored below room temperature.
  • Page 18 Figure 9: Kiosk Concept - Front View Figure 10: Kiosk Concept - Cutaway View The reader is designed to be held in place using four M4 machine screws. See the previous section for detailed mechanical dimensions of the reader and its threaded mounting points. When designing a kiosk to accommodate the reader, consider the following factors: ...

  • Page 19: Connecting The Power Supply

    Note: If you choose to use your own power supply, it must be a UL-listed device. Contact your sales representative or Gemalto Global Technical Services (GTS) for details. Connecting to the Host System The reader is supplied with a 2-meter USB A-B communication cable.
  • Page 20 1. Insert the USB connector of the supplied cable into a USB port on the host system. 2. Insert the USB connector of the supplied cable into the USB port, located on the back panel of the reader. 3. Secure or tie-off the cable as required. Page 14...

  • Page 21: Installing The Software

    Additional SDKs based on the reader model To install the reader software: Download the latest SDK software from the provided link. Click on the Gemalto Page Reader SDK x.x.x Setup.exe link and save the exe file to a known location on the host PC (for example, the desktop).
  • Page 22 6. Select whether you want the SDK to be visible to all users or just yourself. 7. Click Next to proceed with the installation. 8. The Select Components screen is displayed. Click Typical. 9. Select the shortcuts that the installation should create. 10.
  • Page 23 11. Click Install to proceed with the installation. The wizard installs the software. A separate installation for the reader device drivers is displayed. 12. Review the installation notes for any specific instructions. 13. Click Next to proceed with the installation. The device drivers are installed.

  • Page 24: Verifying The Usb Driver Installation

    If you cannot verify that the drivers have been properly installed, turn the reader off and back on and try the installation again. If verification still fails, contact Gemalto Global Technical Services (GTS). For more information, see Appendix D: Customer Service on page 29.

  • Page 25: Testing Reading And Communication

    Testing Reading and Communication This test determines if the reader is functioning properly. 1. Start the application Page Reader Expo from the shortcut created during software installation. 2. Select a scheme that matches your reader. If you are unsure, select the “ePassport and Images”...

  • Page 26: Reading Procedure

    Figure 14: Successful RFID Chip Reading Reading Procedure This section describes the proper document placement for travel document booklets. Note: Hold the document open as you place it into the document slot. 1. Place the booklet on the document platform. Figure 15: Reading Procedure - Document Placement Note: You may want to use two hands to insert the document into the reader.
  • Page 27 Figure 16: Reading Procedure - Document Insertion 2. Push the booklet into the slot until the leading edge is all the way to the back. When the document reaches its proper position, the reader will automatically start scanning the document. Note: Make sure the document lies flat against the document platform during reading.

  • Page 28: Maintenance

    Maintenance The readers have no user-serviceable parts but the glass surface must be cleaned on a regular basis. For extensive repairs, return the reader to a Gemalto service depot. See Appendix D: Customer Service on page 29 Cleaning Clean the reader regularly to ensure proper performance.

  • Page 29: Appendix A: Specifications

    Appendix A: Specifications Figure 18: Physical Dimensions Table 2: Physical Specifications Dimensions Length 29.2 cm (11.5”) Width 16.9 cm (6.7”)Height 9.9 cm (3.9”) Weight 1.1 kg (40 ounces) Table 3: Electrical Specifications Input voltage 12 V DC Power consumption 3 watts (not including USB peripherals) Connector 4 pin Mini-DIN Table 4: Environmental Specifications...
  • Page 30 UL60950 EN60950 IEC60950 EMC – emissions FCC Part 15, sub-part B, Class A, sub-part 15.225 Canada ICES-003, RSS-210 EN55022 Class B Australia AS/NZS 3548 EMC – immunity EN55024 ESTI EN 301 489-1 V1.6.1 (2005-09) ESTI EN 301 489-3 V1.4.1 (2002-08) ESTI EN 300 330-1 V1.5.1 (2006-04) ESTI EN 300 330-2 V1.3.1 (2006-04) EN50364...

  • Page 31: Appendix B: Troubleshooting

    Appendix B: Troubleshooting Use this table to identify and correct common issues encountered when using the reader. If a problem cannot be solved using this table, contact Gemalto Global Technical Services (GTS). See Appendix D: Customer Service on page 29.
  • Page 32 Symptom Possible Causes Actions  The Ready LED is The USB cable is not Verify that the cable is installed and the host continuously connected. PC is ON. blinking.  The system has no Verify that the USB 2.0 hardware is ready. USB 2.0 capability.

  • Page 33: Appendix C: Check For High Speed Usb 2.0

    Note: The reader will not function in a USB 1.1 environment. Make sure a commercially- available USB 2.0 card is installed in your PC. For problems with your operating system, consult with your local IT representative. For other problems contact Gemalto Global Technical Services (GTS). See Appendix D: Customer Service on page 29.

  • Page 34: Windows® Xp

    Windows® XP 1. In Windows® XP, right-click My Computer and select Manage. Click on Device Manager in the Tree list. 2. Under Universal Serial Bus controllers locate an “Enhanced” entry. Figure 21: Windows® XP Computer Management window 3. If your Device Manager displays Enhanced USB Host Controller, the system has high speed USB 2.0 capability.

  • Page 35: Appendix D: Customer Service

    Appendix D: Customer Service If you cannot solve the problem after following the instructions on page 39, contact Gemalto’s Global Technical Services (GTS). Before contacting GTS Be prepared to provide the information required to properly diagnose the problem:  A detailed description of the problem ...

  • Page 36: Returning The Reader For Maintenance

    2. Initiate Call – The system manager should contact Gemalto GTS via telephone, fax, or email. GTS will request a detailed description of the problem along with the serial number of the unit.

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