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THE CAMERA IS FREEZING OR LOCKING UP? Or Vibrating Continually
● Double check the SD Card is it a class 10 SD Card or may need to be
reformatted.
● Vibrating continually is most commonly caused by a Full SD Card, save
what files you want and reformat the card. Reformatting the SD Card is the best
solution to this as it automatically deletes everything off of the card. Directions on
re-formatting SD Cards can be found online on Tactacam FAQ's page.
THE CAMERA WILL NOT CONNECT TO WI-FI?
● Camera will not connect to Wi-Fi?
● Android: Go into settings click on Wi-Fi select Tactacam than go into the
Tactacam App, if customer is at home/work, they may need to go in and click the
home/work Wi-Fi and click forget then connect to the Tactacam in the Wi-Fi settings.
● iPhone: If the Tactacam Wi-Fi is not showing up the customer can reset network
settings and then it should show up. Settings -> General -> Reset -> Network Settings
● If the Tactacam Wi-Fi is turning on and showing up but they can not connect to it,
another person's device may be connecting to it before the customer can. This can
happen in a busy setting like the shop. Check to make sure Wi-Fi light is blinking.
HOW DO I PLAYBACK THE VIDEOS? - Operating Systems and Media Player
● Windows 7: 5k player
● Windows 10: VCL player
● Apple: QuickTime media player
● Android: MX player
● iPhone: Use the video player loaded on the phone by the factory
● Check tactacam.com for other video player options.
GETTING TO KNOW YOUR TACTACAM
TROUBLESHOOTING
(844) 482-2822
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