Troubleshooting
Windows recovery function
If the Samsung Recovery application is not supported by the
computer, reinstall Windows using the recovery function of
Windows.
Reinstalling Windows will erase all data saved on the
computer. Back up application and personal data to an
external storage device before reinstalling Windows.
When the computer starts Windows
1
Select the Start button ( ) →
Recovery.
2
Select Reset this PC → Get started.
→ Update & Security →
3
Select Keep my files or Remove everything.
If you select Remove everything, all data saved on the
computer will be erased.
4
Follow the on-screen instructions to complete the installation.
The computer may restart several times during reinstallation.
After the system is recovered, select the Start button
( ) → Samsung Update to install the required Samsung
applications.
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