AT&T 5031 Self-Installation Manual

Set up voicemail from your home phone
AT&T U-verse Voicemail incorporates the latest technology to save you time and money, no matter where you are or
how you communicate.
To set up your voicemail from your home phone:
1. Dial *98 (or dial your home phone number).
2. Follow the prompts to set up your mailbox.
3. After creating your PIN, be sure to set up your authentication code. This will allow you to reset your PIN over the
phone if you forget it.
After you have set up your voice mailbox, visit att.com/vmviewer for the option of automatic delivery of your
voicemail messages to your qualifying Wi-Fi device or computer.
By downloading the AT&T Voicemail Viewer App, you can check your voicemail messages visually, choosing the
order in which you listen to them or even reading your messages as Voicemail to Text.
Manage your U-verse Phone and Voicemail features
To manage phone features online:
1. Log in to your online account at att.com/myatt
2. Click on HOME PHONE
3. Click on MANAGE FEATURES
For more information on managing Phone Features or Voicemail Settings, go to att.com/uvfeatures
Having trouble?
Here are a few common issues to check:
What is your service activation date?
Do not attempt to install your service until 2pm
or later on your service activation date. You can
find this date on your packing slip.
Did you activate your service?
You must complete activation for your Internet
and Voice services to work correctly.
See Step 3 inside.
Additional U-verse information
What is your Internet connection speed?
Our speed test is available to help you gauge
the performance of your online experience.
Visit att.com/speedtest to determine the speed
at which data is sent to or from your computer.
Manage your account:
Available 24/7, download the myAT&T app at
att.com/myattapp from your mobile device.
¿Hablas español?
Por favor visita att.com/uverseguias para ver
la información en español. También puedes ver la
siguiente guía: ATT141210880-4 (Pace 5031 Internet
+ Voice Install Guide) para más detalles.
Need more help?
Visit att.com/uversesupport
Call us at 800.288.2020 and ask for "U-verse technical support."
©2015 AT&T Intellectual Property. All rights reserved. AT&T and Globe logo are trademarks of AT&T Intellectual Property.
To manage voicemail features online:
1. Log in to your online account at att.com/myatt
2. Click on HOME PHONE
3.
Click on CHECK VOICEMAIL
4. Click on VOICEMAIL SETTINGS
Check your connections
Check all cables and cords to ensure they
are connected properly and securely.
Power down, power up
Unplug the power cord from the back
of the Wi-Fi Gateway. Leave the Wi-Fi
Gateway unplugged for 15 seconds and
plug it back in. You may need to wait up to
two minutes for blinking indicator lights to
turn solid green.
Accessibility Support:
Alternate formats now available in large print or braille.
Call 800.288.2020 and request your guide number
(ATT141210880-4) in an alternate format. Additional
accessibility support:
• Special Needs Equipment:
- Phone: 877.902.6350
- TTY: 800.772.2889
• Repair Center:
- Phone: 800.246.8464
- TTY: 800.397.3172
• Accessible Tagged PDF: Visit att.com/userguides
• Device Compatibility Feature: Compatible with any
TTY/TDD devices with standard phone line
High Speed Internet and Voice
Wi-Fi Gateway
self-installation guide
Reminder:
• Your Wi-Fi Gateway does not contain a battery backup.
• Battery backup is available for purchase from third-party manufacturers
and retailers to keep you connected in the event of a power failure.
Visit att.com/batterybackup for more information.
Get started
Before you begin:
1. Check your service activation date
Do not attempt to install your service until
2pm or later on the date provided to you
by AT&T. This date is also located on your
packing slip.
In the box:
POWER
ETHERNET
WIRELESS
Yellow Ethernet cable
PHONE 1
PHONE 2
USB
BROADBAND Green data cable
SERVICE
Power cord
2 parts
Wi-Fi Gateway
Images are not to scale.
Approximate installation time: 30 minutes
2. Do you have a monitored home security system or
health alarm?
If either of these apply to you, you will need an AT&T U-verse
service technician to install your service. Call 800.288.2020
to schedule an appointment. Additional charges will apply
for professional installation services from an AT&T U-verse
service technician.
Also needed:
AT &T U-verse
Your 4-digit passcode.
You received a separate
Packing slip
letter confirming the 4-digit
passcode you designated
User Guide
when placing your order.
User Guide
911
Acknowledgment
Terms of Service
911 Acknowledgment form
Terms of Service
AT&T U-verse Voice User Guide
AT&T High Speed Internet User Guide
911 stickers
(Pace 5031 Internet + Voice Install Guide)
09/15
FPO
ATT100070695
ATT141210880-4