Sonnen eco 8 Troubleshooting Manual

TS001 – Sonnen eco 8 – Trouble Shooting Guide
This guide covers both the eco 8.2 single phase series products as well as the eco 8.03 three phase series, differences
between each will highlighted within the points raised if necessary.
Issue
No local internet connection.
The storage system is not displayed on
the local network
(https://finde-meine.sonnenbatterie.de/)
No internet connection.
(the storage system is not displayed at
the Internet portal
https://meine.sonnenbatterie.de)
System will not start, F1 trips after
10-15 seconds
Reason
No connection between
the storage system and
the local router.
No connection between
the storage system and
the server.
Internal safety function to
protect battery modules
S o n n e n A u s t r a l i a P t y L t d
L e v e l 2 0 , T o w e r A
821 Pacific Highway, Chatswood
support@sonnen.com.au
Solution
► Make sure that the Ethernet line
between the storage system and the
Router of the home network is correctly
connected.
► Make sure that the Ethernet lights are
on at the PLC (rear of door)
► Remove Z-Wave USB (Short term
solution)
► Make sure that the Ethernet line
between the storage system and the
Router of the home network is correctly
connected.
► Make sure that the Router of the home
network allows connections on the
following ports:
TCP-Port Service
22 SecureShell (ssh)
37 Time Server (ntp)
80 Online-Check (http)
222 VPN Server Connection ssl
232 VPN Backup
443 App-Control (https)
UDP-Port Service
1196 Server Connection ssl
►Remove all orange power connectors
► Check if all DC connection cables and
BMS cables are connected and plugged
correctly
► Check the voltage of each module:
measure the voltage between right contact
of the opened orange power connector and
the minus pole ensuring all modules in the
system are in a range of 1V.
NSW
ACN 611 337 547
0408 802 388
1