HemoCue WBC DIFF Operating Manual page 66

Error code
Err30
Err31
Err33
Err34
Err35
Err60
Err69
Explanation
The optical parts are dirty or wet after cleaning.
Memory error.
Empty microcuvette, not filled with sample.
Stray light detected.
The battery power is too low.
General hardware error.
Configuration error.
Action
1. Clean the optical parts as described in the Maintenance sec-
tion. Wait 15 minutes before starting the analyzer after cleaning
to make sure that the optical parts are dry.
2. If the problem persists, the analyzer needs service. Contact
your local distributor.
1. Restart the analyzer as described in the Start-Up section.
2. If the problem persists, choose one of the alternatives:
· Remove all measurements as decribed in Review/Delete Re-
sults section. NOTE: All stored data will be deleted.
· The analyzer needs service. Contact your local distributor.
Take a new microcuvette, repeat the measurement as described
in Routine Use Patient Test or QC Test sections. Make sure that
the microcuvette is filled with sample.
1. Make sure that the analyzer is not exposed to any bright light
sources.
2. If the problem continues, the analyzer needs service. Contact
your local distributor.
Replace the batteries, six type C (LR14/HR14) batteries, 1.5 V
or use the AC adapter. All described in the Start-Up section.
Try one or more of the following:
1a) Clean the optical parts as described in Maintenance section.
1b) If an error code appears when connecting a USB device,
remove the device and start the analyzer as described in Start-
Up section.
1c) Wait 30 seconds and start the analyzer.
2 If the problem persists, the analyzer needs service. Contact
your local distributor.
The analyzer needs service. Contact your local distributor.
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