Do you have a question about the NEO-360 and is the answer not in the manual?
Questions and answers
Luis
February 6, 2025
¿ tengo mi multi pc neo 360, la cosa es que prende pero solo me muestra el foquito de encendido, pero no me muestra pantalla de lo que se está prendiendo
1 comments:
Mr. Anderson
February 10, 2025
Your MultiPC NEO-360 may turn on but not display anything on the screen due to the following possible reasons:
1. Power Saving Mode: If the device is in Power Saving Mode, the display may turn black after a set period. Press any key or move the mouse to wake up the monitor.
2. Connection Issues: Ensure the VGA (DB-15) port is properly connected to the monitor and that the monitor is powered on.
3. Driver Issues: If the necessary drivers are not installed or are corrupted, the display may not work. Try reinstalling the drivers from the provided CD.
4. Minimum System Requirements: Verify that the server PC meets the minimum system requirements, including CPU, RAM, and disk space.
5. Hardware Issues: If none of the above resolves the issue, check for faulty hardware components such as cables, the monitor, or the MultiPC unit itself.
INTRODUCTION Thank you for purchasing the MultiPoint Workstation. The MultiPoint Workstation is designed specifically for Windows MultiPoint Server 2012. Simply connect it to an available Gigabit Ethernet Port on the server, and attach a monitor, keyboard, and mouse to add a new workstation.
APPLICATION NEO360 1. Two High-Speed USB Ports 2. Stereo Audio Output (Microphone & Headphone) 3. AC Power Jack 4. Reset Button 5. VGA (DB-15) Port 6. Giga LAN (RJ-45) Port NEO360UX3 1. Three High-Speed USB Ports 2. Stereo Audio Output (Microphone & Headphone) 3.
MAC ADDRESS REMARKING Assuming multiple server is required, gathering all station HUB (MultiPoint Workstation) first, grouping desired Station Hub in quantity while suite each server’s seats, start peeling every (MultiPoint Workstation) MAC Address Label and paste on handbook according to the designated Server Name.
DEVICE INSTALLATION - SOFTWARE Installing the device driver enables Windows MutliPoint Server 2012 to recognize the MultiPoint Workstation. Please make sure the MultiPoint Workstation is unplugged from your server before executing the setup program. A Windows update must be completed before installing this Driver, if you have completed Windows update you may skip step 2 and step 3.
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Step 3. Follow the step showed below: click “Check to Update” on the left hand. Due to Windows it is very important to repeat this update step for a few times update complication, until you see “You’re set to automatically install updates” has pop out, because there are more than 50 scalable files to be update that requires multiple repeats to complete all.
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Step 5. License Agreement; review it and check I accept the terms of the license agreement Click Next to accept the License Agreement. Step 6. Setup is searching for installed features... *You may notice the screen flashes during hardware installation. It is part of the normal process. .
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Step 7. Driver Installation Wizard, click Finish to continue and restart the computer.
DEVICE INSTALLING - HARDWARE Step 1. Connecting monitor to the VGA connector of the MultiPoint Workstation, turn on the monitor. Connecting power adapter, Giga LAN cable, keyboard, and mouse to the MultiPoint Workstation. Noted: Plugging keyboard/mouse directly into main system USB ports is prohibit, administrator need to use an intermediate USB root hub for both keyboard &...
THE STATION ASSIGNMENT AND FUNCTION SETTING Step 1. Before run “MultiPoint Manager”, please follow the illustration below: 1-1 Log-in as administrator and press "Windows" key from keyboard. 1-2 Type "WmsManager" to launch “MultiPoint Manager”. 1-3 Run "WmsManager" by left click...
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Step 2. Click “Network Stations” as showed: Step 2-1 Choose one of the station from“☑” and click "Assign to this server" to assign the station...
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Step 2-2 This screen is asking to assign to this host server. Click “Yes” to confirm. Step 2-3 The choose station has been assign succeed.
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** You also can assign multi-stations to the host server at the same time. ** For example: When there is 5 workstation HUB is connected, It shows 5 stations on the screen which are free / waiting for assignment inside the “status” column indicating as “not connected”.
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Step 2-5 Select " Assign to this server". Step 2-6 Click “Yes” to complete all the station assignment. Repeat the same process of step2–2 for the any other one of the station you desire to select for station assignment.
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NOTE: If any one of the stations needs to be disconnected, please select the station and Click “ Clear Assignment ” under “Device Task Item” on the right panel of the screen then click “Yes” while the dialog pop up for disconnection. If all of the stations need to be disconnected, simply click “Select All”...
STATIONS RENAME Renaming the station may convenient administrator recognizing MAC address location by his own design, it needs to be done before station gets assignment. Rename step: 1. Select station “☑” by one left click. 2. Left click on “Rename client name” at right panel. 3.
NETWORK SETTING A Local Area Network setting to be prioritized either by Static IP or Dynamic IP for this Server, This Network setting needs to be done before station gets assigned. “Dynamic IP” is recommend with Router Device: Select station by one left click highlight Left click on "Network setting" under Device Task Item .
RESTART DEVICE Restart Device function can be use when there are some station did not recognize keyboard/mouse. “Restart device” needs to be done before station gets assignment. Restart device step: Select station by one left click highlighting Left click on “Restart device” under “Device Task Item.”...
ADJUSTING THE SCREEN RESOLUTION By default, Windows MultiPoint Server 2012 will select the recommended resolution for each connected display. However, if you would like to choose a different resolution, follow these steps: Step 1. Before run “MultiPoint Manager”, please follow the illustration below: 1-1 Log-in as administrator and press "Windows"...
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Step 2. Click “Home” “Switch to Console mode” Step 3. Click “OK” to continue Step 4. Press “Ctrl + Alt + Delete” to log in administrator into “Console Mode”...
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Step 5. Left click on the desktop task bar and choose "USB Display Device" as illustration. Step 6. Click "Identify" to identify all station display. Then click on the display serial number to adjusted and choose the desired resolution from the "Current Resolution"...
ADJUSTING THE SCREEN ROTATION Click on the display serial number to adjusted and choose the desired rotation from the "Rotation" dropdown menu ,Then click "Apply" to finish resolution setting. SETTING TURN OFF ALL MONITOR *This feature can only perform under console mode, if you are at Station Mode, you will need to switch to Console Mode.
SETTING POWER SAVING *User can turn-off all display monitor without turning off computer in order to save power from monitors, this feature is to be initiate under Console Mode and will function on Station Mode: 1. Switch to Console Mode first, and Click "Power Saving " button: 2.
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3. You will need to switch back to Station Mode, and the “Power Saving” will initiate after the time clock you have set above, you will need to go to “Start” page in order to initiate the Power Saving Function, this Power Saving function will not initiate if you switch to any other display pages;...
DEVICE DRIVER UN-INSTALLATION You need "switch to Console mode" Before doing the uninstall process. The following procedure allows you to uninstall the MultiPoint Workstation device driver. Please make sure all MultiPoint Workstation are unplugged from your server before executing the device driver un-installation program. Step 1.
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Step 3. Select the “ MultiPC-ZeroClient – xx.xx.xxxx.xxxx ” item. Click Uninstall button. Step 4. Click “OK” to continue Step 5. Select “Yes”, I want to restart my computer now” and click “Finish” to reboot. The driver is now uninstalled.
Need help?
Do you have a question about the NEO-360 and is the answer not in the manual?
Questions and answers
¿ tengo mi multi pc neo 360, la cosa es que prende pero solo me muestra el foquito de encendido, pero no me muestra pantalla de lo que se está prendiendo
Your MultiPC NEO-360 may turn on but not display anything on the screen due to the following possible reasons:
1. Power Saving Mode: If the device is in Power Saving Mode, the display may turn black after a set period. Press any key or move the mouse to wake up the monitor.
2. Connection Issues: Ensure the VGA (DB-15) port is properly connected to the monitor and that the monitor is powered on.
3. Driver Issues: If the necessary drivers are not installed or are corrupted, the display may not work. Try reinstalling the drivers from the provided CD.
4. Minimum System Requirements: Verify that the server PC meets the minimum system requirements, including CPU, RAM, and disk space.
5. Hardware Issues: If none of the above resolves the issue, check for faulty hardware components such as cables, the monitor, or the MultiPC unit itself.
This answer is automatically generated