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Productivity Collection
Troubleshooting:
Desktop Hardware requirements:
If your disc fails to play, or if you receive an error message that your computer is not "HDCP
compliant," it is most likely because of the type of connection between your computer and your
monitor/projector. Devices playing Blu-ray must use standards that impose certain copyright
protections (this is the HDCP part). Older monitor cable standards, like the blue VGA cable, do not
support HDCP and so will not work with Blu-ray.
This most commonly occurs with a desktop machine, which might need an HDCP-compliant connection
between your computer and your monitor. Laptops should work fine.
o Typically, if you are using HDMI, DVI, or DisplayPort, this is sufficient.
o VGA will not work. See the chart below to identify your connection type.
Software requirements:
If you are unable to install the required software, make sure you have administrative privileges on your
device. This means you have the password to install and modify software on your computer.
210 W. Green Street ●Urbana, Illinois 61801 ● 217-367-4405 ● urbanafreelibrary.org
Blu-Ray
The Urbana Free Library
July 2017
p.3
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