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Summary of Contents for SmartSavy Serial GSM Gateway
- Page 1 Serial GSM Gateway User Manual Documentation also available on USB flash drive and the World Wide Web...
- Page 2 Phone: +27 (0) 87 750 9849 Australia Phone: +61 (0) 86 222 5149 United Kingdom Phone: +44 (0) 207 043 1395 Other Countries Phone: +64 (0) 7 974 9029 Serial GSM Gateway User Manual Copyright © 2009-2010 Smartsavy Limited. All rights reserved.
- Page 3 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Smartsavy Limited equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...
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Page 4: Document History
CHAPTER 1111111 Document History Date Version Author Notes 19/01/2010 Smartsavy - Jason Brand First Release 13/03/2010 Smartsavy - Jason Brand Minor formatting changes Serial GSM Gateway User Manual Copyright © 2009-2010 Smartsavy Limited. All rights reserved. -
Page 5: Table Of Contents
Installation Guide Conventions ................................10 Overview of the Serial GSM Gateway ..............................11 Serial GSM Gateway Software Features ............................. 12 Introduction to Operating the Serial GSM Gateway ..........................15 Serial GSM Gateway Menu and Navigation ............................16 Operating the Serial GSM Gateway ................................ 17 Logging into the Serial GSM Gateway .............................. - Page 6 FIGURES11 1111 Figure 1-1 Serial GSM Gateway Menu (Serial GSM Gateway PRO Model Shown) ..........11 Figure 1-2 Serial GSM Gateway Professional, Logon Screen (PRO model) ............12 Figure 1-3 Serial GSM Gateway Standard, Logon Screen (STD model) ............13 Figure 2-1 Serial GSM Gateway Main Menu (PRO model shown) ..............
- Page 7 TABLES1 11111 Table 1 Serial GSM Gateway Software Features .................... 13 Table 2 Connect to external serial device options description ................. 21 Table 3 GPIO functions options description ....................23 Table 4 GPS functions options description ....................25 Table 5 GSM functions options description ....................27 Table 6 Device functions options description....................
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Page 8: About This Guide
You can also access Smartsavy documentation on the World Wide Web at http://www.smartsavy.com. Audience This guide is designed for the person configuring the Serial GSM Gateway family, who should be familiar with networking protocols (such as IP), General Packet Radio Service (GPRS) configuration, Telnet and Terminal emulation software and General GSM features and use such as Short Message Service (SMS). -
Page 9: Configuration Guide Overview
Gateway—Describes how to use and get the most out of your Serial GSM Gateway. • Troubleshooting—Describes how to isolate problems you might encounter with the Serial GSM Gateway or to rule out the Serial GSM Gateway as the source of the problem. • Obtaining Documenation—Describes how to obtain documenation... -
Page 10: Installation Guide Conventions
Means reader take note. Notes contain helpful suggestions or references to material not contained in this guide. Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. Serial GSM Gateway User Manual Copyright © 2009-2010 Smartsavy Limited. All rights reserved. -
Page 11: Overview Of The Serial Gsm Gateway
The Serial GSM Gateway family creates a 1 to 4 serial switch which can support up to four serial devices such as routers, switches, PABX’s, radio’s etc. All external serial devices are then accessible via four different console access methods. -
Page 12: Serial Gsm Gateway Software Features
Serial GSM Gateway Software Features Note The Serial GSM Gateway family is available as either a Standard or a Professional model. Serial GSM Gateway model names with a STD suffix are standard Serial GSM Gateway’s. Serial GSM Gateway’s with a PRO suffix are Professional Serial GSM Gateway’s. In this document, model names will only be used when a feature is only available on the respective model referenced. -
Page 13: Figure 1-3 Serial Gsm Gateway Standard, Logon Screen (Std Model)
Figure 1-3 Serial GSM Gateway Standard, Logon Screen (STD model) Listed below are the Software features list to compare differences between the STD and PRO Table 1 models. Table 1 Serial GSM Gateway Software Features Software Feature Model Model Console software Features Connect to external serial devices √... - Page 14 Show Device Manufacturer and Model √ √ Show Device Serial Number √ √ Reboot Device √ √ Request GPRS Console (Server Mode) √ √ Request GPRS Console (Client Mode) √ √ Serial GSM Gateway User Manual Copyright © 2009-2010 Smartsavy Limited. All rights reserved.
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Page 15: Introduction To Operating The Serial Gsm Gateway
CHAPTER 2111111 Introduction to Operating the Serial GSM Gateway This chapter contains an introduction to the Serial GSM Gateway Menu and its navigation and includes the following sections: • The Serial GSM Gateway Menu and Navigation Serial GSM Gateway User Manual... -
Page 16: Serial Gsm Gateway Menu And Navigation
The (Figure 2-1) menu is used to access all functions of the Serial GSM Gateway including, Access to external serial devices, General Purpose Input and Output (GPIO), GPS, GSM device functions, Device settings, Access logs, and GPRS console modes. -
Page 17: Operating The Serial Gsm Gateway
Operating the Serial GSM Gateway The Serial GSM Gateway is designed as a set and forget device. Its primary purpose is to allow the customer to gain access to the attached external serial devices when a failure has occurred in the main communications link or normal access routes to their equipment. -
Page 18: Logging Into The Serial Gsm Gateway
Logging into the Serial GSM Gateway Before you can operate the Serial GSM Gateway, you first need to log into the Serial GSM Gateway. Follow these steps to log into the Serial GSM Gateway: Note The Factory Default Passcode is 0000. -
Page 19: The Main Menu
The Main menu The Main menu is the root menu of the Serial GSM Gateway, much like you can browse from a root drive through folders and sub folders in Microsoft® Windows™, The Serial GSM Gateway’s menu structure is very similar in layout. -
Page 20: The Connect To External Serial Devices Menu
RS-232 devices, such as your Cisco® router. The Serial GSM Gateway gives you access to your RS-232 devices by acting as a switch much like a KVM does to switch keyboard, video and mouse between PC’s. The Serial GSM Gateway then extends your RS-232 device port to you either locally via a traditional RS-232 port, and or USB, and extends your RS-232 device remotely by use of LAN and or Internet over GPRS. -
Page 21: Figure 3-3 Connect To External Serial Device Menu
Serial Port 4 Connects the LAN (PRO model only), USB, RS-232 and GPRS consoles to the selected external serial device Serial GSM Gateway User Manual Copyright © 2009-2010 Smartsavy Limited. All rights reserved. -
Page 22: The General Purpose Inputs And Outputs Menu
The Serial GSM Gateway can be configured to act on the signals it receives from the sensors. This could be for example when a signal is received from a movement sensor, and then switch on the lights. -
Page 23: Figure 3-4 Gpio Functions Menu
Shows the current status of the General Purpose Outputs. The state of each General Purpose Output can be ―Idle‖ or ―Triggered‖ Turn ON/OFF GPIO outputs Manually turn ON or OFF each General Purpose Output Serial GSM Gateway User Manual Copyright © 2009-2010 Smartsavy Limited. All rights reserved. -
Page 24: The Gps Functions Menu
Using the Serial GSM Gateway GPS location services, a field engineer is able to request the exact position in the world of the Serial GSM Gateway and use the GPS co-ordinates to plot a route using any off the shelf GPS navigation device. -
Page 25: Table 4 Gps Functions Options Description
2. A URL format that is able to be pasted directly into a web browser and view the position of the Serial GSM Gateway using Google® Maps™. If the Serial GSM Gateway is not able to get a GPS current position, The last known GPS position will be shown. Refresh GPS co-ordinates Manually request the GPS module to recheck the GPS satellite network for position information. -
Page 26: The Gsm Functions Menu
SIM card. If this type of SIM card is used in the Serial GSM Gateway, it is critical that the prepaid credit is never fully depleted. -
Page 27: Figure 3-6 Gsm Functions Menu
Show the signal strength of the GSM signal the Serial GSM Gateway is receiving Show device IMEI Show the Serial GSM Gateway’s GSM Module IMEI (International Mobile Equipment Identity) number Show device IMSI Show the Serial GSM Gateway’s IMSI (International Mobile... -
Page 28: The Device Functions Menu
Note Remember after you enter the number associated with a menu option, you must press the ―Enter key‖. Step 1 From the main menu select option number ―5‖. Figure 3-7 Device functions menu Serial GSM Gateway User Manual Copyright © 2009-2010 Smartsavy Limited. All rights reserved. -
Page 29: Table 6 Device Functions Options Description
This temperature is generally 2-3 degrees higher than the temperature external to the Serial GSM Gateway Show internal voltage Show the internal voltage that the Serial GSM Gateway is sensing Show backup battery level Show the current backup battery level Show device name Show the Serial GSM Gateway’s name as given by the... -
Page 30: The Enable Gprs Server Option
The IP address of the GPRS connection and TCP port number the Serial GSM Gateway is listening on will be either sent to the customer’s mobile telephone via a SMS message or shown on the console screen. -
Page 31: Figure 3-8 Enable Gprs Server Option
Step 1 From the main menu select option number ―6‖. Figure 3-8 Enable GPRS server option Serial GSM Gateway User Manual Copyright © 2009-2010 Smartsavy Limited. All rights reserved. -
Page 32: The Enable Gprs Client Option
Server mode is discussed in the previous section. Client mode turns the Serial GSM Gateway into a terminal client. When this mode is selected, the Serial GSM Gateway will establish a connection to the mobile network operator and initiates a GPRS connection to the Internet. -
Page 33: Figure 3-9 Enable Gprs Client Option
Step 1 From the main menu select option number ―7‖. Figure 3-9 Enable GPRS client option Serial GSM Gateway User Manual Copyright © 2009-2010 Smartsavy Limited. All rights reserved. -
Page 34: The Settings Menu
―Main‖ menu. It is option number ―8‖ on the ―Main‖ menu. A full description of the ―Settings‖ menu options are in available in the: Serial GSM Gateway Software Configuration Guide Figure 3-10 Settings menu Serial GSM Gateway User Manual Copyright © 2009-2010 Smartsavy Limited. All rights reserved. -
Page 35: The View Security Access Log Option
The View Security Access Log Option The Serial GSM Gateway logs successful logons to the console to a security log. Only the last fifteen (15) successful logons are recorded Each security log entry will show either that the LAN (PRO model only), USB or RS-232 console where used as the logon access point, or the GPRS console was used as the logon access point. -
Page 36: Figure 3-12 Example Of Security Access Log
Figure 3-12 Example of Security Access Log Serial GSM Gateway User Manual Copyright © 2009-2010 Smartsavy Limited. All rights reserved. -
Page 37: The Log Off Option
The Serial GSM Gateway also has a security feature that will automatically log out the customer after a period of inactivity. The interval is 4 minutes. If no activity has been observed by the Serial GSM Gateway after the 4 minute wait period the Serial GSM Gateway will return the customer to the Logon prompt screen. -
Page 38: The Reboot Option
The Reboot Option The ―Reboot‖ option is used by the customer to do a hardware reset of the Serial GSM Gateway. This option performs exactly the same as physically pressing OFF and ON the power switch on the Serial GSM Gateway. -
Page 39: Sms (Short Message Service) Commands
The Serial GSM Gateway uses SMS commands to allow the customer to perform certain functions and retrieve information remotely. All SMS messages sent to the Serial GSM Gateway device must be crafted in a specific way or the Serial GSM Gateway will ignore the SMS when it receives it. -
Page 40: Table 7 Sms Commands – Information Requests
Returns the Serial GSM Gateway’s gsmimei IMEI Number <passcode><space> gsmimsi Returns the Serial GSM Gateway’s gsmimsi IMSI Number <passcode><space> gsmiccid Returns the GSM SIM Cards ICCID gsmiccid Number Serial GSM Gateway User Manual Copyright © 2009-2010 Smartsavy Limited. All rights reserved. -
Page 41: Table 8 Sms Commands – Action Requests
OFF General Purpose port> Output 3 To use the General Purpose Output Name configured by the customer then: <passcode><space><customer gpio output name><space> on or passcode><space><customer gpio output name><space> < Serial GSM Gateway User Manual Copyright © 2009-2010 Smartsavy Limited. All rights reserved. -
Page 42: Troubleshooting
APPENDIX A111111 Troubleshooting Use this information to help isolate problems you might encounter with the Smartsavy Serial GSM Gateway family or to rule out the Serial GSM Gateway as the source of the problem. This appendix contains the following sections: •... -
Page 43: Problem Solving
The key to problem solving is to isolate the problem to a specific subsystem by comparing what the Serial GSM Gateway is doing to what it should be doing. When problem solving, consider the following subsystems of the Serial GSM Gateway: •... -
Page 44: Troubleshooting Console's And External Serial Devices
Serial GSM Gateway Hardware Installation Guide in the cables and pinouts section • Make sure your external RS-232 device is set to the same RS-232 settings as the Serial GSM Gateway console Factory defaults: 9600 Baud 8 data bits No parity generated or checked... -
Page 45: Troubleshooting Gprs And Sms
Troubleshooting GPRS and SMS The Serial GSM Gateway uses a GSM SIM card and a mobile network operator to connect to the Internet using GPRS and sending of Short Messages (SMS). Check the following items to help isolate the problem: No connection to Internet •... -
Page 46: Obtaining Documentation
USB memory within the product. The Documentation USB memory stick is available as a single unit. The Smartsavy Documentation USB memory stick (product number SS-SGG-DOC) can be purchased online at www.smartsavy.com. -
Page 47: Obtaining Technical Assistance
Smartsavy Technical Support provides 24-hour-a-day, award-winning technical assistance. The Smartsavy Technical Support Website on www.smartsavy.com features extensive online support resources. In addition, Smartsavy Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Smartsavy service contract, contact your reseller or Smartsavy Limited. -
Page 48: Submitting A Service Request
Submitting a Service Request Using the online Smartsavy Support Request Form is the fastest way to open non urgent class 3 (C3) and class 4 (C4) support requests. (Non Urgent support requests are those in which your product is minimally impaired or for which you require product information.)
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