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SmartSavy Serial GSM Gateway Software Configuration Manual

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Serial GSM Gateway
Software Configuration Guide
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  • Page 1 Serial GSM Gateway Software Configuration Guide Documentation also available on USB flash drive and the World Wide Web...
  • Page 2 Phone: +27 (0) 87 750 9849 Australia Phone: +61 (0) 86 222 5149 United Kingdom Phone: +44 (0) 207 043 1395 Other Countries Phone: +64 (0) 7 974 9029 Serial GSM Gateway Software Configuration Guide Copyright © 2009-2010 Smartsavy Limited. All rights reserved.
  • Page 3 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Smartsavy Limited equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...

  • Page 4: Document History

    CHAPTER 1111111 Document History Date Version Author Notes 19/01/2010 Smartsavy - Jason Brand First Release 13/03/2010 Smartsavy - Jason Brand Updated LAN console menu Serial GSM Gateway Software Configuration Guide Copyright © 2009-2010 Smartsavy Limited. All rights reserved.

  • Page 5: Table Of Contents

    Configuration Guide Overview ................................9 Installation Guide Conventions ................................10 Overview of the Serial GSM Gateway ..............................11 Serial GSM Gateway Features and User Configurable Settings ......................12 Introduction to Configuring the Serial GSM Gateway ..........................15 Description of Consoles ..................................16 Establish a connection to the LAN Console (PRO model only) ......................
  • Page 6 Figure 2-10 ‖PuTTY‖ Serial Configuration ..................... 26 Figure 2-11 ‖PuTTY‖ SER console session established ................... 26 Figure 2-12 Example of GPRS Ready SMS message from the Serial GSM Gateway .......... 27 Figure 2-13 ‖PuTTY Configuration‖ screen for GPRS console ................28 Figure 2-14 ‖PuTTY Configuration‖...
  • Page 7 TABLES1 11111 Table 1 Serial GSM Gateway User Configurable Settings ................13 Table 2 Settings menu options description....................37 Table 3 Security menu options description ....................38 Table 4 General purpose inputs menu options description ................40 Table 5 General purpose inputs action description ..................40 Table 6 General purpose outputs menu options description ................

  • Page 8: About This Guide

    You can also access Smartsavy documentation on the World Wide Web at http://www.smartsavy.com. Audience This guide is designed for the person configuring the Serial GSM Gateway family, who should be familiar with networking protocols (such as IP), General Packet Radio Service (GPRS) configuration, Telnet and Terminal emulation software, General GSM features such as Short Message Service (SMS).

  • Page 9: Configuration Guide Overview

    • Introduction to Configuring the Serial GSM Gateway—Describes how to connect and configure the Serial GSM Gateway from the LAN (PRO model only), USB and SER console ports and describes Serial GSM Gateway Menu and how to navigate. • Configuring the Serial GSM Gateway—Describes how to configure all of the Serial GSM Gateway user...

  • Page 10: Installation Guide Conventions

    Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. Serial GSM Gateway Software Configuration Guide Copyright © 2009-2010 Smartsavy Limited. All rights reserved.

  • Page 11: Overview Of The Serial Gsm Gateway

    The Serial GSM Gateway family creates a 1 to 4 serial switch which can support up to four serial devices such as routers, switches, PABX‘s, radio‘s etc. All external serial devices are then accessible via four different console access methods.

  • Page 12: Serial Gsm Gateway Features And User Configurable Settings

    Serial GSM Gateway Features and User Configurable Settings Note The Serial GSM Gateway family is available as either a Standard or a Professional model. Serial GSM Gateway model names with a STD suffix are standard Serial GSM Gateway‘s. Serial GSM Gateway‘s with a PRO suffix are Professional Serial GSM Gateway‘s.

  • Page 13: Figure 1-3 Serial Gsm Gateway Standard, Logon Screen (Std Model)

    Figure 1-3 Serial GSM Gateway Standard, Logon Screen (STD model) Listed below are the Software features list to compare differences between the STD and PRO Table 1 models. Table 1 Serial GSM Gateway User Configurable Settings User Configurable Settings Model...
  • Page 14 LAN Server TCP Port √ LAN IP address configuration methods - Static, DHCP and PPPoE √ LAN IP Address √ LAN Subnet Mask √ LAN Default Gateway √ Serial GSM Gateway Software Configuration Guide Copyright © 2009-2010 Smartsavy Limited. All rights reserved.

  • Page 15: Introduction To Configuring The Serial Gsm Gateway

    CHAPTER 2111111 Introduction to Configuring the Serial GSM Gateway This chapter contains connecting and configuration procedures for the Smartsavy Serial GSM Gateway family and includes the following sections: • Description of Consoles • Establish a connection to the LAN console (PRO model only) •...

  • Page 16: Description Of Consoles

    Remote Access – LAN or GPRS Note The USB and SER options enforce the use of Hardware Flow Control (RTS/CTS). If Hardware Flow Control is not used in your session connection, the Serial GSM Gateway will not respond with the logon prompt.
  • Page 17 PC to be connected and functional on your LAN and the Serial GSM Gateway LAN port is able to be contacted from your PC. You will also require a Virtual Terminal Emulation application (TELNET).

  • Page 18: Establish A Connection To The Lan Console (Pro Model Only)

    TCP Port: Note Smartsavy provides a utility called “LAN Finder” that is located on the CD Rom menu. The utility will search your LAN for all Smartsavy devices and return their current network configuration. The utility uses a broadcast message to 255.255.255.255 which may be affected by your local network configuration.

  • Page 19: Figure 2-1 ‖Putty Configuration‖ Screen For Lan Console

    Step 2 Select the ‗Telnet‘ option and enter the IP Address ‗192.168.1.1‘ in the ‗Host Name‘ box and ‗23‘ in the ‗Port‖ box. Click the ‗Open‘ button to establish the session with the Serial GSM Gateway (Figure 2-2) Figure 2-2 ”PuTTY Configuration”...

  • Page 20: Figure 2-3 ‖Putty‖ Lan Console Session Established

    Step 3 Once a successful connection has been established with the Serial GSM Gateway, The Logon menu will be displayed in the session window. (Figure 2-3) Figure 2-3 ”PuTTY” LAN console session established Serial GSM Gateway Software Configuration Guide Copyright © 2009-2010 Smartsavy Limited. All rights reserved.

  • Page 21: Establish A Connection To The Usb Console (All Models)

    Follow these steps to establish a connection to the Serial GSM Gateway USB console: Note ―PuTTY‖ application is used for this section. Note Factory default settings for the Serial GSM Gateway USB console are used for this section. 9600 Baud...

  • Page 22: Figure 2-5 ‖Putty Configuration‖ Usb Console Session Configuration

    Step 2 Select the ‗Serial‘ option and enter the PC COM Port of the Serial GSM Gateway USB console in the ‗Serial line‘ box and enter ‗9600‘ in the ‗Speed‘ box. Select the ‗CATEGORY>CONNECTION>SERIAL‘ option from the left hand side menu.

  • Page 23: Figure 2-6 ‖Putty‖ Serial Configuration

    Figure 2-6 ”PuTTY” Serial Configuration Step 4 Click the ―Open‖ button to start the session with the Serial GSM Gateway. If succesful you will see the Serial GSM Gateway logon screen (Figure 2-7) Figure 2-7 ”PuTTY” USB console session established Serial GSM Gateway Software Configuration Guide Copyright ©...

  • Page 24: Establish A Connection To The Ser Console (All Models)

    Follow these steps to establish a connection to the Serial GSM Gateway SER console: Note ―PuTTY‖ application is used for this section. Note Factory default settings for the Serial GSM Gateway SER console are used for this section. 9600 Baud...

  • Page 25: Figure 2-9 ‖Putty Configuration‖ Ser Console Session Configuration

    Step 2 Select the ‗Serial‘ option and enter the PC COM Port of the Serial GSM Gateway SER console in the ‗Serial line‘ box and enter ‗9600‘ in the ‗Speed‘ box. Select the ‗CATEGORY>CONNECTION>SERIAL‘ option from the left hand side menu.

  • Page 26: Figure 2-10 ‖Putty‖ Serial Configuration

    Figure 2-10 ”PuTTY” Serial Configuration Step 4 Click the ―Open‖ button to start the session with the Serial GSM Gateway. If succesful you will see the Serial GSM Gateway logon screen (Figure 2-11) Figure 2-11 ”PuTTY” SER console session established Serial GSM Gateway Software Configuration Guide Copyright ©...

  • Page 27: Establish A Connection To The Gprs Console

    0000 gprsserver. The format of the message is After a short period of time your will receive an SMS back from the Serial GSM Gateway. The SMS message will include the IP Address and TCP Port number that the Serial GSM Gateway is currently listening on for your connection.

  • Page 28: Figure 2-13 ‖Putty Configuration‖ Screen For Gprs Console

    GSM Gateway in the ‗Port‖ box. Click the ‗Open‘ button to establish the session with the Serial GSM Gateway (Figure 2-14) Figure 2-14 ”PuTTY Configuration” GPRS console session configuration Serial GSM Gateway Software Configuration Guide Copyright © 2009-2010 Smartsavy Limited. All rights reserved.

  • Page 29: Figure 2-15 ‖Putty‖ Gprs Console Session Established

    Step 4 Once a successful connection has been established with the Serial GSM Gateway, The Logon menu will be displayed in the session window. (Figure 2-15) Figure 2-15 ”PuTTY” GPRS console session established Serial GSM Gateway Software Configuration Guide Copyright © 2009-2010 Smartsavy Limited. All rights reserved.

  • Page 30: Figure 2-16 Serial Gsm Gateway Main Menu

    The (Figure 2-16) menu is used to access all functions of the Serial GSM Gateway including, Access to Endpoint RS-232 devices, General Purpose Input and Output (GPIO), GPS, GSM device functions, Device settings, Access logs, and GPRS console modes.

  • Page 31: Configuring The Serial Gsm Gateway

    CHAPTER 3111111 Configuring the Serial GSM Gateway The Serial GSM Gateway has extensive user configurable settings to customize the Serial GSM Gateway to customer needs. This chapter will describe each user configurable setting available on the Smartsavy Serial GSM Gateway family and includes the following sections: •...

  • Page 32: Logging Into The Serial Gsm Gateway

    Logging into the Serial GSM Gateway Before you can make changes or use the Serial GSM Gateway features and user configurable options, you first need to log on to the Serial GSM Gateway. Follow these steps to log onto the Serial GSM Gateway: Note The Factory Default Passcode is 0000.

  • Page 33: The Main Menu

    The Main menu The Main menu is the root menu of the Serial GSM Gateway, much like you can browse from a root drive through folders and sub folders in Microsoft® Windows™, The Serial GSM Gateway‘s menu structure is very similar in layout.

  • Page 34: User Configurable Settings To Configure First

    – As with the GSM PIN code, a GSM PUK code is supplied with your GSM SIM card. The PUK code is used by the Serial GSM Gateway in case the GSM PIN code gets corrupted. The GSM PUK code acts as a master unlock key and it is strongly recommended to enter the GSM PUK code into the Serial GSM Gateway.
  • Page 35 If the Prepaid account runs out of credit the Serial GSM Gateway will be unable to send alerts and respond to GPRS requests for connection to its console.

  • Page 36: The Settings Menu

    Note Remember after you enter the number associated with a menu option, you must press the ―Enter key‖. Step 1 From the main menu select option number ―8‖. Figure 3-3 Settings menu Serial GSM Gateway Software Configuration Guide Copyright © 2009-2010 Smartsavy Limited. All rights reserved.

  • Page 37: Table 2 Settings Menu Options Description

    Setup LAN console (PRO Configure DHCP, PPPoE and Static LAN IP configuration methods Model ONLY) Update firmware Remote firmware check and update from Smartsavy‘s remote firmware update service Reset user settings to factory Reset user configuration back to factory default.

  • Page 38: The Security Menu

    The Security menu The ―Setup Security‖ menu is where all of Smartsavy security related user configurations can be (Figure 3-4) changed. The ―Setup security‖ menu can only be accessed from the ―Settings‖ menu. It is option number ―1‖ on the ―Settings‖ menu.

  • Page 39: The General Purpose Inputs Menu

    Note Remember after you enter the number associated with a menu option, you must press the ―Enter key‖. Step 1 From the settings menu select option number ―2‖. Figure 3-5 General purpose inputs menu Serial GSM Gateway Software Configuration Guide Copyright © 2009-2010 Smartsavy Limited. All rights reserved.

  • Page 40: Table 4 General Purpose Inputs Menu Options Description

    Enable/Disable output port Enable or disable the general purpose Disabled output port from turning on when the general purpose input has triggered Serial GSM Gateway Software Configuration Guide Copyright © 2009-2010 Smartsavy Limited. All rights reserved.

  • Page 41: The General Purpose Outputs Menu

    This description is used in SMS alerting Set output 3 description Change the description of the general GPIO Output 3 purpose output. This description is used in SMS alerting Serial GSM Gateway Software Configuration Guide Copyright © 2009-2010 Smartsavy Limited. All rights reserved.

  • Page 42: The Gsm Prepaid Menu

    Note Remember after you enter the number associated with a menu option, you must press the ―Enter key‖. Step 1 From the settings menu select option number ―4‖. Figure 3-7 GSM prepaid menu Serial GSM Gateway Software Configuration Guide Copyright © 2009-2010 Smartsavy Limited. All rights reserved.

  • Page 43: Table 7 Gsm Prepaid Menu Options Description

    GSM SIM card into a mobile phone and ring *100*1*<voucherpin># you would get a service announcement on the mobile phone which would show a successful topup of the amount purchased. Serial GSM Gateway Software Configuration Guide Copyright © 2009-2010 Smartsavy Limited. All rights reserved.

  • Page 44: The Setup External Serial Devices Ports Menu

    (Figure 3- 8) rate and descriptions of the external serial devices that you plug into the Serial GSM Gateway. The ―Setup external serial devices ports‖ menu can only be accessed from the ―Settings‖ menu. It is option number ―5‖ on the ―Settings‖...

  • Page 45: Table 8 Setup External Serial Devices Ports Menu Options Description

    4 description device port. This is used in the menu to give a descriptive name to the external serial device attached to the Serial GSM Gateway Serial GSM Gateway Software Configuration Guide Copyright © 2009-2010 Smartsavy Limited. All rights reserved.

  • Page 46: The Setup Gprs And Ddns Menu

    Serial GSM Gateway. Although the Serial GSM Gateway will SMS or show on its console the current IP address, this feature is handy as you can pre-configure your virtual terminal emulation application with the DNS name of the Serial GSM Gateway and not have to reconfigure with a different IP address each time.

  • Page 47: Table 9 Setup Gprs And Ddns Menu Options Description

    Internet and wait for an inbound connection request. this is a security feature to minimize the amount of time the Serial GSM gateway is exposed to the Internet for a new connection to be established...
  • Page 48 Set DDNS host name This is the DDNS host name that will be <blank> updated with the IP address given by the mobile network operator. An example is mysgg@smartsavy.com Serial GSM Gateway Software Configuration Guide Copyright © 2009-2010 Smartsavy Limited. All rights reserved.

  • Page 49: Figure 3-10 Smartsavy Base64 Encoder Application

    Figure 3-10 Smartsavy Base64 encoder application Serial GSM Gateway Software Configuration Guide Copyright © 2009-2010 Smartsavy Limited. All rights reserved.

  • Page 50: The Setup Device General Alerts Menu

    Note Remember after you enter the number associated with a menu option, you must press the ―Enter key‖. Step 1 From the settings menu select option number ―7‖. Figure 3-11 etup device general alerts menu Serial GSM Gateway Software Configuration Guide Copyright © 2009-2010 Smartsavy Limited. All rights reserved.

  • Page 51: Table 10 Setup General Device Alerts Menu Options Description

    SMS will be sent to Enable/Disable mains power Enable or Disable mains power failure Disabled failure alert monitoring and sending of alerts Serial GSM Gateway Software Configuration Guide Copyright © 2009-2010 Smartsavy Limited. All rights reserved.

  • Page 52: The Setup Device General Timers Menu

    (Figure 3-12) intervals that various features of the Serial GSM Gateway will be checked periodically. The ―Setup device general timers‖ menu can only be accessed from the ―Settings‖ menu. It is option number ―8‖ on the ―Settings‖...

  • Page 53: Table 11 Setup General Device Timers Menu Options Description

    Gateway will check the temperature Set backup battery level check Set the interval that the Serial GSM 300 seconds timer Gateway will check the backup battery level Serial GSM Gateway Software Configuration Guide Copyright © 2009-2010 Smartsavy Limited. All rights reserved.

  • Page 54: The Setup Lan Console Menu (Pro Model Only)

    Note Remember after you enter the number associated with a menu option, you must press the ―Enter key‖. Step 1 From the settings menu select option number ―9‖. Figure 3-13 etup LAN console menu Serial GSM Gateway Software Configuration Guide Copyright © 2009-2010 Smartsavy Limited. All rights reserved.

  • Page 55: Table 12 Setup Lan Console Options Description

    Factory Defaults Show LAN console Shows the current LAN configuration configuration Set IP configuration method Set the method the Serial GSM Gateway STATIC obtains an IP address. Static, DHCP and PPPoE are the available options Set IP address If Static method is chosen, Set the IP 192.168.1.1...

  • Page 56: The Update Firmware Option

    Internet and check for firmware updates from the Smartsavy remote firmware update service. If new firmware is available the Serial GSM Gateway will download the new firmware and install. The firmware is broken into small chunks or deltas that reduce the amount of bandwidth required to complete a firmware update.

  • Page 57: The Reset User Settings To Factory Defaults Option

    Note Remember after you enter the number associated with a menu option, you must press the ―Enter key‖. Step 1 From the settings menu select special option character ―!‖. Figure 3-15 Reset user settings to factory defaults Serial GSM Gateway Software Configuration Guide Copyright © 2009-2010 Smartsavy Limited. All rights reserved.

  • Page 58: Troubleshooting

    APPENDIX A111111 Troubleshooting Use this information to help isolate problems you might encounter with the Smartsavy Serial GSM Gateway family or to rule out the Serial GSM Gateway as the source of the problem. This appendix contains the following sections: •...

  • Page 59: Problem Solving

    The key to problem solving is to isolate the problem to a specific subsystem by comparing what the Serial GSM Gateway is doing to what it should be doing. When problem solving, consider the following subsystems of the Serial GSM Gateway: •...

  • Page 60: Troubleshooting Console's And External Serial Devices

    Serial GSM Gateway Hardware Installation Guide in the cables and pinouts section • Make sure your external serial device is set to the same RS-232 settings as the Serial GSM Gateway console Factory defaults: 9600 Baud 8 data bits No parity generated or checked...

  • Page 61: Troubleshooting Gprs And Sms

    Troubleshooting GPRS and SMS The Serial GSM Gateway uses a GSM SIM card and a mobile network operator to connect to the Internet using GPRS and sending of SMS‘s (Short Messages Service). Check the following items to help isolate the problem: No connection to Internet •...

  • Page 62: Obtaining Documentation

    USB memory within the product. The Documentation USB memory stick is available as a single unit. The Smartsavy Documentation USB memory stick (product number SS-SGG-DOC) can be purchased online at www.smartsavy.com.

  • Page 63: Obtaining Technical Assistance

    Smartsavy Technical Support provides 24-hour-a-day, award-winning technical assistance. The Smartsavy Technical Support Website on www.smartsavy.com features extensive online support resources. In addition, Smartsavy Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Smartsavy service contract, contact your reseller or Smartsavy Limited.

  • Page 64: Submitting A Service Request

    Submitting a Service Request Using the online Smartsavy Support Request Form is the fastest way to open non urgent class 3 (C3) and class 4 (C4) support requests. (Non Urgent support requests are those in which your product is minimally impaired or for which you require product information.)

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