Obtaining Technical Support - Level Pro Sentinel Series Instruction Manual

Sentinel Series
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Tank Sump Liquid Level Monitoring
Replace the batteries.
Ensure that the antenna is tight and vertical.

7.4 Obtaining Technical Support

If you still are having trouble, contact Icon Process Controls Customer Service at:
You will need the following information:
• Sentinel Serial Number (label on the bottom of the unit or on the inside of the
unit.
• Tank location (city/state).
• Tank product
REMEMBER:
For security reasons, no one from Icon Process Controls will ever ask you for
your log on or password.
If it should be necessary to return this unit to Icon Process Controls for service:
1) You must first obtain a Return Authorization Number from Icon Process Controls.
2) This number must be clearly marked on the outside of the shipping container and on
the service card which was supplied with the unit.
3) Place the unit with the service card in the original container and ship it prepaid to the
address on the service card.
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Telemetry
(1-905.469.9283)