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Troubleshooting - Phonak Roger 17 Fittings Manual

Roger and advanced bionics sound processors naida ci, auria and harmony

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Step 4: Test the system
Consider testing the user's speech recognition in quiet with the
CI alone by muting the Roger microphone and standing close to
Using Roger via the T-Coil
Alternatively, the receiver Roger MyLink can be used after
activating the T-Coil on the sound processor.

Troubleshooting

Signal from Roger microphone cannot be heard
Sound processor is set in the wrong program
Roger receiver is not connected to the Roger microphone
Roger microphone is not switched on or is muted
CI user is out of range of the Roger microphone
Batteries are empty
Processor microphones are attenuated
Mixing ratio
Microphone sensitivity
The Roger microphone's signal suffers from interruptions
The Roger microphone is too far away or shielded by obstacles
(e.g. human body)
your patient. Then test the user's speech recognition through
the Roger microphone while standing at least 3 meters away.
Switch the sound processor to the dedicated DAI program
Connect Roger receiver with the Roger microphone (see Step 3)
Switch on the Roger microphone and make sure it is not muted
(refer to User Guide)
Ask the CI user to move closer to the Roger microphone to be
within its operating range
Use fresh batteries or make sure the rechargeable battery pack
is full charged
Make sure a mixing ratio other than 'Aux Only' is being
utilized. Make sure the mixing ratio is set to 50/50 for AB users
Make sure microphone sensitivity has not been reduced in the
DAI, EXT, ComPilot or AUX program
Reduce the distance between Roger receiver and the Roger
microphone, and ensure both devices are in line of sight
Fitting Guide | Roger and Advanced Bionics sound processors Naída CI, Auria and Harmony
3

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This manual is also suitable for:

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