COBHAM AVIATOR 200 User Manual
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COBHAM AVIATOR 200 User Manual

COBHAM AVIATOR 200 User Manual

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  • Page 1 AVIATOR 200/300/350 User manual...
  • Page 2 AVIATOR 200/300/350 User manual Document number: 98-127719-F Release date: June 22, 2018...
  • Page 3 In the event of any discrepancies, the English version shall be the governing text. Thrane & Thrane A/S is trading as Cobham SATCOM. Manufacturer address Thrane & Thrane A/S, Lundtoftegaardsvej 93 D, DK-2800, Kgs. Lyngby,...

  • Page 4: Safety Summary

    This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 60 cm (AVIATOR 200), 110 cm (AVIATOR 300) or 200 cm (AVIATOR 350) between the radiator and your body.
  • Page 5 Disposal Old electrical and electronic equipment marked with this symbol can contain substances hazardous to human beings and the environment. Never dispose these items together with unsorted municipal waste (household waste). In order to protect the environment and ensure the correct recycling of old equipment as well as the re-utilization of individual components, use either public collection or private collection by the local distributor of old electrical and electronic equipment marked with this...

  • Page 6: About The Manual

    About the manual Intended readers This manual is a user manual for the AVIATOR 200/300/350 system. The readers of the manual include aircraft personnel and passengers who want to use the SwiftBroadband Services. For the daily use of the system there are no specific skills required. However, it is important that you observe all safety requirements listed in this manual, and operate the system according to the guidelines in this manual.
  • Page 7 You find the part numbers for related manuals in the next section. This manual may not always reflect the latest software functionality of your AVIATOR 200/300/350 system. To obtain the latest version of the manual, enter the Cobham satcom web site at: www.cobham.com/satcom, select...
  • Page 8 The below list shows the documents related to this manual and to the AVIATOR 200/300/350 system. Title and description Part number AVIATOR 200/300/350 Quick Guide 98-127720 AVIATOR 200/300/350 Installation and maintenance 98-127093 manual AVIATOR Wireless Handset and Cradle, User Manual 98-129599 AVIATOR Wireless Handset and Cradle, Installation and...
  • Page 9 viii...

  • Page 10: Table Of Contents

    Table of contents Safety summary ................iii About the manual ................v Chapter 1 Introduction Welcome ....................1 ................... 1 In this chapter Services, features and interfaces ..........2 ..................... 2 Overview ....................... 3 Services ...................... 4 Features ....................5 Interfaces .....................
  • Page 11 Table of contents Chapter 3 Operate the system ..................23 In this chapter ................23 Selected scenarios ........23 Tool for setup and use: The web interface ............... 24 Services and interfaces Use a computer .................. 26 ..............26 LAN and WLAN interfaces ...............
  • Page 12 Set up the local exchange function .......... 85 Remote management ..............86 ..Prepare the AVIATOR 200/300/350 for remote management .. 87 Access the AVIATOR 200/300/350 from a remote location Remote activation with SMS ............88 Restricted dialing ................90...
  • Page 13 Table of contents Chapter 5 Troubleshooting ..................93 In this chapter Get support ................... 93 ..................93 Airtime support ..................94 System support ................94 Access the Help desk ............. 95 Generate a diagnostic report ..............95 Event logging and self test Troubleshooting guide ..............

  • Page 14: Introduction

    Chapter 1 Introduction Welcome Congratulations on the purchase of your AVIATOR 200/300/350 system. This system is an aeronautical broadband system providing simultaneous high-speed data and voice communication via satellite through Inmarsat’s SwiftBroadband (SB) services. With SwiftBroadband the cabin applications e-mail, telephony, Internet and intranet access, VPN, video streaming etc.

  • Page 15: Services, Features And Interfaces

    Chapter 1: Introduction Services, features and interfaces Overview The following drawing shows the AVIATOR 200/300/350 system with connected communication devices and available options: Wireless IP Handset Wireless IP Handset Services, features and interfaces...

  • Page 16: Services

    The SwiftBroadband services available depend on the type of antenna installed and the current elevation angle to the satellite. The following table shows the services available for the supported antenna types. Satcom antenna SwiftBroadband AVIATOR 200 AVIATOR 300 AVIATOR 350 service LGA (Class 15)

  • Page 17: Features

    ACARS (from software 2.01 Level D)  SB-Safety Voice (ICAO voice) (from software 4.0 Level D)  The AVIATOR 200/300/350 system does not affect the operation of an Iridium system. 1. AVIATOR 300 and AVIATOR 350. Services, features and interfaces...

  • Page 18: Interfaces

    Built-in router and Wireless options The AVIATOR 200/300/350 system offers a built-in router as an option. With this option multiple users and applications can use the system simultaneously. Without this option only the first device that connects to the SBU will be allowed on the Internet.

  • Page 19: Handsets

    For further information on the web interface, see Get to know the web interface on page 66. Handsets The following handsets are recommended by Cobham SATCOM. AVIATOR Wireless Handset and Cradle The AVIATOR Wireless Handset is used to receive and make calls. The handset connects to a wireless access point using Wireless Local Area Networking (WLAN).
  • Page 20 Chapter 1: Introduction TT-5621B 2-Wire Handset and TT-5622B 2-Wire Cradle The 2-Wire Handset is used to receive and to make calls. See 2-Wire Handset use on page 103 for a description of the 2-Wire Handset and how to use it. Sigma handset and cradle The Sigma...

  • Page 21: About Swiftbroadband

    Chapter 1: Introduction About SwiftBroadband Geostationary Inmarsat satellites The Aero SwiftBroadband services are based on 4 geostationary satellites situated above the equator. Geostationary means that the satellites are stationary in relation to Earth, i.e. they rotate at a speed that matches the rotation speed of the Earth.
  • Page 22 Chapter 1: Introduction Inmarsat’s I4 satellite coverage (AMER, EMEA/Alphasat, MEAS, APAC) Note that some of the SwiftBroadband services for AVIATOR 200 and AVIATOR 300 require a certain elevation angle. See Services on page 3. About SwiftBroadband...

  • Page 23: Swiftbroadband Services

    With SwiftBroadband you can combine multiple packet-switched services with one circuit-switched service active at the same time Limitations Limitations for the services with AVIATOR 200, AVIATOR 300 and AVIATOR 350 are listed in Services on page 3. Circuit switched (dialed) service SwiftBroadband also provides high-quality telephone services (including secure mode).
  • Page 24 IP. The user pays for the duration of the connection (per minute charge) For streaming classes supported see Services on page 3. The AVIATOR 200/300/350 system supports up to 11 concurrent Note packet-switched connections at a time. For use of packet switched services also see Features on page 4.
  • Page 25 Chapter 1: Introduction Messaging service SwiftBroadband provides a generic messaging service for sending and receiving messages to and from the AVIATOR 200/300/350 system. Supplementary telephone services The following supplementary telephone services are available: • Call hold • Call waiting • Call forwarding •...
  • Page 26 Chapter 1: Introduction Airtime pricing principles (charged by time or volume) When using the system note that the circuit switched services and streaming classes (packet switched) are charged by the time the service is being used, while the standard IP and SMS services (packet switched) are charged by the volume of data transferred or number of messages sent.
  • Page 27 Chapter 1: Introduction About SwiftBroadband...

  • Page 28: Get Started

    SB-Safety Voice (ICAO Satvoice) is supported in software 2.02, Level D, refer to SB-Safety Voice on page 61. Line of sight To use the satellite network, the AVIATOR 200/300/350 satcom antenna must have free line of sight to the satellite. Picture: airphototicino...
  • Page 29 Availability of airtime services To be able to establish a data connection or make a call the SIM card installed in the AVIATOR 200/300/350 system must be activated by a service provider. This is taken care of during installation and configuration of the system.

  • Page 30: Access Internet, E-Mail, Etc

    Chapter 2: Get started Access Internet, e-mail, etc. PC setup - before you start For the LAN or WLAN interface to work without any further setup, the connected computer or IP device must be set up to obtain an IP address and a DNS server address automatically.
  • Page 31 Chapter 2: Get started Depending on how your system was set up initially there are two scenarios that may be applicable when you use a data connection to access the Internet, e-mail etc.: Standard data Benefits Drawback connection Automatic start Plug-and-play Risk of unintended use of costly (system default)

  • Page 32: Practical Instructions

    If you want to change the start-up mode of the standard data connection contact your system administrator to change the setting in your network user group for Automatic activation to Enabled or Disabled. This is described in detail in the AVIATOR 200/300/350 Installation and maintenance manual. Access Internet, e-mail, etc.

  • Page 33: Make The First Call

    To make a call from a phone or handset connected to the system, press 00 <country code> <phone number> followed by # or off-hook key. Example: To call Cobham SATCOM VA in USA that has the country code 1 and the phone number 7574639557 press...

  • Page 34: Make A Call From One Aviator System To Another

    Voice mail for SwiftBroadband If a call to the AVIATOR 200/300/350 system is not answered the caller can leave a voice mail message with Inmarsat’s voice mail service. Then an SMS is sent to the AVIATOR 200/300/350 messaging system to alert you that there is a voice mail message.
  • Page 35 Chapter 2: Get started Make the first call...

  • Page 36: Chapter 3 Operate The System

    In this manual you find information and instructions for the parts of the web interface that you might need when using the system. The parts of the web interface that deal with installation, configuration or maintenance are described in detail in the AVIATOR 200/300/350 Installation and maintenance manual.

  • Page 37: Services And Interfaces

    Chapter 3: Operate the system The following drawing shows the menus available in the web interface. The topics in gray are mainly used during installation and maintenance of the system, they are described in detail in the AVIATOR 200/300/350 Installation and maintenance manual. DASHBOARD...
  • Page 38 Computer with web interface a. AVIATOR 300 with IGA (Class 7): Elevation angle must be larger than 45°. AVIATOR 200 with LGA (Class 15): This service is not available. For current support of Inmarsat services check at http://www.inmarsat.com/Services/Aeronautical/SwiftBroadband/. b. Check with your service provider that the RDI service is available on the Ground...

  • Page 39: Use A Computer

    LAN and WLAN interfaces If the Built-In Router option is activated in your system you can connect several PCs and other IP devices to the AVIATOR 200/300/350 system. Then the system operates as a router. It handles IP data traffic so the...

  • Page 40: Network User Groups

    Traffic flow filters An IP device that is connected to the AVIATOR 200/300/350 system will automatically be assigned to the default network user group, if it is not specified otherwise. The default setting of this group is a standard data connection with automatic IP address allocation and automatic activation of the connection.

  • Page 41: Connect To The Internet

    Access the web interface in the AVIATOR 200/300/350 system When the computer and the AVIATOR 200/300/350 system are ready you can access the built-in web interface of the system to display various information, use the SMS service or start and stop a data connection.
  • Page 42 You can configure the system to your specific requirements. This is typically done during the installation and initial setup of the system. See the AVIATOR 200/300/350 Installation and maintenance manual for detailed information how to customize the interfaces of the system and how to set up network user groups and profiles to manage data traffic and bandwidth usage.
  • Page 43 You can set a limit for the use of data services that can be downloaded over the AVIATOR 200/300/350 system for safeguard against unintended use of bandwidth. For further details see Set data limits on page 83.
  • Page 44 The system administrator can set up various types of connections using network user groups, profiles and traffic flow filters. For information how to define these most appropriately see the AVIATOR 200/300/350 Installation and maintenance manual. Data sessions available for the current user are displayed under PROFILES ON LAN or STREAMING PROFILES ON LAN at the bottom of the Dashboard.
  • Page 45 Chapter 3: Operate the system The AVIATOR 200/300/350 system supports the use of network user groups. These network user groups define which type of IP connections are allowed for each group. Each network user group has then one or more profiles for various applications.
  • Page 46 Dashboard to the current state. Start or stop a Streaming connection The AVIATOR 200 is limited to the streaming classes 8 and 16 kbps.The AVIATOR 300 supports the streaming classes 8, 16, 32, 64 and 128 kbps. The AVIATOR 350 supports the streaming classes 8, 16, 32, 64, 128 kbps and X-Stream.
  • Page 47 Chapter 3: Operate the system 3. Click the link with the name of the Streaming profile that has been set up for you. If you have selected and started a Streaming connection as Important your primary profile, the LAN or WLAN interface will be running a Streaming connection until you stop it.

  • Page 48: Use A Phone Or Fax Machine

    (only on ISDN interface): used for G4 fax or data The default setting for an AVIATOR 200/300/350 system is standard voice. 1. AVIATOR 200 with LGA (Class 15): This service is not available. AVIATOR 300 with IGA (Class 7): The elevation angle must be larger than 45°.
  • Page 49 • For ISDN: Select the call type in the web interface under SETTINGS > ISDN. For further information, see the AVIATOR 200/300/350 Installation and maintenance manual. • For Phone/Fax:. Select the call type for each port in the web interface under SETTINGS >...
  • Page 50 Chapter 3: Operate the system Example: To call Cobham SATCOM VA in USA that has the country code 1 and the phone number 7574639557, forcing the connection to use Standard Voice, press 1* 00 1 7574639557 followed by # if calling from an analog or ISDN phone.

  • Page 51: Make Or Answer A Phone Call

    2. For ISDN: Select the call type under SETTINGS > ISDN. For Phone/Fax: Select the call type for each port under SETTINGS > Phone/Fax. For further information, see the AVIATOR 200/300/350 Installation and maintenance manual. Make or answer a phone call...
  • Page 52 • Manual Dial. Dial 00 <country code> <phone number> followed by # or off-hook key. Example: To call Cobham SATCOM VA in USA that has the country code 1 and the phone number 7574639557 press 00 1 7574639557 followed by # if calling from an analog or ISDN phone.
  • Page 53 Chapter 3: Operate the system Call log You can recall information of all incoming, outgoing and missed calls, as well as standard and streaming data sessions. This data is stored in the call log of the system. To view information on all calls do as follows: 1.
  • Page 54 Standard Voice. To receive a voice mail message If a call to the AVIATOR 200/300/350 system is not answered the caller can leave a voice mail message with Inmarsat’s voice mail service. Then an SMS is sent to the AVIATOR 200/300/350 messaging system to alert you that there is a voice message with the contents: •...
  • Page 55 Chapter 3: Operate the system Special-purpose and local numbers The following list shows the allocated special-purpose numbers. Number Function 0 * followed by # or off-hook key Redial last called number on this interface. 00 * followed by # or off-hook Redial last answered call on this interface.
  • Page 56 Chapter 3: Operate the system Dialing prefixes Apart from the numbers above, you can use the following dialing prefixes before the number: Prefix Function Forces the connection to use Standard Voice. Forces the connection to use 3.1 kHz Audio. #31# Hides the caller’s phone number to the recipient.
  • Page 57 For information how to handle waiting calls using the AVIATOR Wireless Handset see the user manual of the AVIATOR Wireless Handset. Note The SwiftBroadband system only supports one circuit-switched call at a time per AVIATOR 200/300/350 system. Use a phone or fax machine...
  • Page 58 For information how to hold a call using the AVIATOR Wireless Handset see the user manual of the AVIATOR Wireless Handset. The SwiftBroadband system only supports one circuit-switched Note call at a time per AVIATOR 200/300/350 system. Use a phone or fax machine...
  • Page 59 For information how to transfer a call using the AVIATOR Wireless Handset see the user manual of the AVIATOR Wireless Handset. Note The SwiftBroadband system only supports one circuit-switched call at a time per AVIATOR 200/300/350 system. To make a multi-party call Conference call (SBU) Ground...
  • Page 60 Chapter 3: Operate the system When you have an already established call you can initiate a conference call by using the following options: If you want to: Do as follows: Press R 2 #, the already established call is put on hold Add an incoming call announced by and the incoming call is connected for you to have...
  • Page 61 Chapter 3: Operate the system 2. Click OK next to Read current settings to display the phone numbers for call forwarding for the subscription or what you have entered. These numbers are operator controlled and come with your airtime subscription (default). A message saying Operation in progress, please wait.

  • Page 62: Send Or Receive A Fax Message

    To send a fax from a fax machine connected to the system, dial 00 <country code> <phone number> # Example: To send a fax to Cobham SATCOM VA in the USA (the number +1 757 463 9581), dial 00 1 757 463 9581 #...
  • Page 63 An analog fax machine connected to the system can only receive a fax with 3.1 kHz Audio. Refer to To select the incoming call type on page 38. An ISDN G4 fax machine connected to the AVIATOR 200/300/350 system can only receive a fax with a call type UDI.

  • Page 64: Use A Sip-Enabled Ip Handset Or Smartphone

    SIP-enabled wireless IP handset or smartphone The AVIATOR 200/300/350 system has in integrated SIP server. If your mobile phone or smartphone is a SIP enabled IP handset, it has a SIP client. Then you can set it up and use it to make phone calls or use other data services using the SwiftBroadband service.

  • Page 65: Set Up A Sip-Enabled Wireless Ip Handset

    WLAN network. 2. Connect to the SIP server of the AVIATOR 200/300/350 system. See the user manual of your IP handset for guidelines how to establish a connection to a SIP server. For this you may need to enter the following details into the device: •...

  • Page 66: Sms Service

    Introduction The integrated SMS service lets you send and receive short text messages from and to the AVIATOR 200/300/350 system. Theses messages are public and stored in the system, they can be viewed by all system users. The SMS service is used to alert you that a voice mail has been received.
  • Page 67 Chapter 3: Operate the system 4. Type in the message in the Write new message field. If the message text is too long for one SMS, the message is sent as two or more SMS messages. The field below the message field shows the number of SMS messages used to send the message.

  • Page 68: Options For Messages In The Outbox

    Chapter 3: Operate the system If the system is not online when you attempt to send a Important message, the message is moved to the Outbox instead of the Sent folder. Messages in the Outbox are not automatically sent when the system goes online. For further information on the Outbox, see the next section, Options for messages in the Outbox.

  • Page 69: Options For Messages In The Sent Folder

    Chapter 3: Operate the system Options for messages in the Sent folder The Sent folder contains SMS messages that have been sent. To access the Sent folder, select MESSAGES > Sent from the navigation pane. The Status column shows the status of each message, if you have selected Delivery notification when sending the message.

  • Page 70: Receive A Message

    Chapter 3: Operate the system Receive a message If a message has arrived, the icon bar at the top of the web interface shows an unopened envelope. Click the envelope to see the new message(s). Otherwise, to see new messages click MESSAGES from the left navigation pane.

  • Page 71: Options For New Sms Messages

    Chapter 3: Operate the system Options for new SMS messages To see new messages, click MESSAGES from the left navigation pane. Besides viewing the new messages, you have a number of options for what to do with each message: • Click Archive to move it to your Inbox containing read messages. •...

  • Page 72: Configure Message Settings

    Chapter 3: Operate the system Configure message settings To set up the default message options You can set up general options for outgoing messages. These settings apply by default to all outgoing messages. Note, however, that you can change the Delivery notification setting for an individual message. For further information, see To send an SMS message on page 53.
  • Page 73 Chapter 3: Operate the system To view or change SMS service center number The SMS service center number identifies the SMS service center used when sending and receiving SMS messages. The SMS service center is used when you send a text message (SMS message) to another user. The message is stored in the SMS service center which delivers it to the destination user when they are available.

  • Page 74: Sb-Safety Voice

    Chapter 3: Operate the system SB-Safety Voice Introduction This section describes how to use the SB-Safety Voice service. The SB- Safety Voice Service is an optional service, it is included in software version 4.00 and higher. The handling of calls with priority levels, preemption, visual and audible annunciation using the SB-Safety Voice service is described.

  • Page 75: Make And Answer An Sb-Safety Voice Call From The Cockpit

    Chapter 3: Operate the system Make and answer an SB-Safety Voice call from the cockpit You can make and answer SB-Safety Voice calls from the cockpit. Incoming call Incoming calls are announced with a visible indicator in an annunciator panel and an audible indicator. The annunciator panel has typically three functions: •...
  • Page 76 Chapter 3: Operate the system Placing a call, default priority All calls are per default defined as priority level 2 calls. The phone numbers must start with the international call prefix "00" followed by the country code e.g. "870" for Inmarsat satellite phones. The priority level is shown on the annunciator panel.

  • Page 77: Cabin Calls

    Chapter 3: Operate the system is automatically transferred to the active phone line. If an incoming call is refused by its priority, the caller hears a busy tone. Cabin calls The cabin user interface has an Ethernet connection for Internet services and VoIP service via the built-in telephone exchange in the SBU.

  • Page 78: Advanced Use

    Chapter 4 Advanced use In this chapter In this chapter you can read about: • Get to know the web interface • Use the phone book • Use the Call log • Start or stop any data session • Preferred satellite •...

  • Page 79: Get To Know The Web Interface

    To connect to the web interface To access the web interface, an Internet browser must be installed on the computer. Connect your computer to the AVIATOR 200/300/350 system, using one of the LAN interfaces (up to 6) installed in the aircraft cabin or use the Wireless connection, if available.
  • Page 80 Chapter 4: Advanced use Proxy server settings If you are connecting your computer using a LAN or WLAN interface, the Proxy server settings in your browser must be disabled before accessing the web interface. Most browsers support disabling of the Proxy server settings for one specific IP address, so you can disable Proxy server settings for the web interface only, if you wish.
  • Page 81 Chapter 4: Advanced use IP address and DNS server address setup To check whether automatic IP address and DNS server address is obtained automatically for your computer, do as follows (example for Windows XP): 1. Go to Start > Settings > Control Panel > Network Connections. 2.

  • Page 82: Access And Navigate The Web Interface

    To access the web interface, do as follows: 1. Connect your computer to the system. 2. Make sure that the AVIATOR 200/300/350 system is fully operational in the aircraft. Open your Internet browser and enter the IP address of the system. This is the internal IP address.
  • Page 83 Chapter 4: Advanced use • The navigation pane holds the main menu. Clicking an item in the menu opens a submenu in the navigation pane or a new page in the contents section. • The status field shows the signal strength. •...

  • Page 84: Use The Dashboard

    Use the Dashboard The Dashboard is the first screen that is displayed when you enter the IP address of the web interface of the AVIATOR 200/300/350 system. The Dashboard is used for control and inspection of ongoing communication and for viewing properties and status of the system and antenna.

  • Page 85: Properties

    The PROPERTIES section of the DASHBOARD shows the following information: • Airtime provider. The name of your Airtime Provider. • GPS position. The GPS position of your AVIATOR 200/300/350 system. In some cases, the BGAN network does not allow the position Note to be displayed to the user.
  • Page 86 Chapter 4: Advanced use To view information on calls and data sessions The following sections in the Dashboard show information on calls and data sessions. • ONGOING DATA SESSIONS is a list of data profiles that are currently active, including the external IP address that is assigned to each profile. The external IP address is assigned by the SwiftBroadband network for each connection.

  • Page 87: Use The Phone Book

    Chapter 4: Advanced use Use the phone book The phone book is stored in the Configuration module of the AVIATOR 200/300/350 system. In the phone book you can: • Look up phone numbers. • Look up short-dial numbers for easy dialing from a handset. •...

  • Page 88: Short Dial

    Chapter 4: Advanced use Short dial The entry number in the phone book is the Short dial number. When making a call from the system you can use this number instead of dialing the entire phone number. For Short dial numbers 1-99: Dial 00 <short dial> followed by # or off- hook key.

  • Page 89: View And Edit The Mobile Numbers

    View and edit the mobile numbers To view the mobile numbers and additional numbers To view the mobile numbers of the AVIATOR 200/300/350 system, select PHONE BOOK > Mobile numbers from the left navigation pane. The mobile numbers are the phone numbers to use when making a call to the AVIATOR 200/300/350 system.

  • Page 90: Use The Call Log

    Chapter 4: Advanced use Use the Call log The call log holds information on all calls and data sessions since the call log was last cleared. If power to the system is interrupted, the information on the Note currently ongoing calls (connection time) and data sessions (transferred data) cannot be saved.

  • Page 91: Export The Call Log

    Chapter 4: Advanced use Export the call log You can export the call log file for archiving, surveillance or other tracking purposes. To export the entire call log to a file, do as follows (example for MS Internet Explorer): 1. In the CALLS page, click the link Export call log to file. The log opens in the current browser window.

  • Page 92: View The Voice Mail Number

    Chapter 4: Advanced use Date and time is the international UTC time, received from the satellite. For information on the available types of service, see the AVIATOR 200/300/350 User Manual. The estimated charge is based on your entries under Note ADMINISTRATION >...

  • Page 93: Start Or Stop Any Data Session

    Chapter 4: Advanced use Start or stop any data session If necessary, you can start and stop any data session for all network user groups connected to the system. To use this feature you must login as an administrator. To start or stop any data session, do as follows: 1.

  • Page 94: Preferred Satellite

    1. Select SETTINGS from the left navigation pane. 2. Select the satellite you prefer to use. If you select Auto (default setting) the AVIATOR 200/300/350 system automatically uses the most appropriate satellite. If you have any ongoing calls or data sessions and you...

  • Page 95: Call Log Handling

    This means that if the antenna is outside the coverage area for that satellite, the AVIATOR 200/300/350 system will not be able to register with the SwiftBroadband network.

  • Page 96: Set Data Limits

    Chapter 4: Advanced use Set data limits You can set a limit for the use of data services with the AVIATOR 200/300/350 system. You either specify a maximum number of MB for the standard data connection, and/or a time interval from start to end for a streaming connection.
  • Page 97 Chapter 4: Advanced use the data services you must start a new connection by clicking on the desired connection on the Dashboard. Note If you set a data limit for the Standard data connection, automatic activation of the Standard data connections is disabled for all network user groups.

  • Page 98: Set Up The Local Exchange Function

    Chapter 4: Advanced use Set up the local exchange function If you want to call a specific phone connected to the terminal, use the local exchange function. With this function enabled, when you dial the mobile number of the terminal, a recorded message instructs you to dial the number for the local phone you want to call.

  • Page 99: Remote Management

    Prepare the AVIATOR 200/300/350 for remote management 1. Verify that the AVIATOR 200/300/350 is correctly set up for this feature. How to set up this feature is described in the Installation and Maintenance Manual.

  • Page 100: Access The Aviator 200/300/350 From A Remote Location

    Chapter 4: Advanced use Access the AVIATOR 200/300/350 from a remote location To access the SBU from a remote location, do as follows: 1. On the remote computer, open a web browser. 2. Enter the IP address of the SBU followed by colon and the port number http://<ip address>:<incoming port>.

  • Page 101: Remote Activation With Sms

    Chapter 4: Advanced use Remote activation with SMS If you want to remotely control the system, it must have activated a connection. You can do this by sending an SMS to the system. The system must be powered up and logged on to the satellite services to receive the SMS and then start the connection.
  • Page 102 Chapter 4: Advanced use 3. Select whether confirmation by SMS should be Enabled or Disabled. 4. Enter the password. It can be up to 32 characters long. The characters 0- 9, a-z and A-Z are allowed. The password is mandatory and must match the password in the activation SMS.

  • Page 103: Restricted Dialing

    Chapter 4: Advanced use Restricted dialing In order to manage the use of the system efficiently you can set up the system to limit all calls to allowed numbers or numbers in the phone book. This feature can be enabled for each connected handset separately. Each handset has its own local number.
  • Page 104 Chapter 4: Advanced use phone number, and it covers all numbers that start with that first part. See the example below. Mask Numbers accepted 00453955880 004539558800 to 004539558809 +45395588 004539558800 to 004539558899 4. Select whether outgoing calls should be limited to the numbers in the terminal phone book (Enabled) or not (Disabled).
  • Page 105 Chapter 4: Advanced use Restricted dialing...

  • Page 106: Chapter 5 Troubleshooting

    Chapter 5 Troubleshooting In this chapter In this chapter you can read about: • Get support • Troubleshooting guide Get support If this manual does not provide the remedies to solve your problem, you may want to contact your service provider, your aircraft installation and service center or your local distributor.

  • Page 107: System Support

    If you need assistance when solving problems caused by the system or antenna, please call a distributor in your area. A list of certified partners and distributors is available on Cobham SATCOM’s web site: www.cobham.com/satcom. Select Technical Service Partner List.

  • Page 108: Generate A Diagnostic Report

    7. Send it to your system administrator. Event logging and self test The AVIATOR 200/300/350 system logs events and results from self tests. This information is useful during maintenance and troubleshooting. For further information how to view the event list and the event log and how to make a self test see the AVIATOR 200/300/350 Installation and maintenance manual.

  • Page 109: Troubleshooting Guide

    Chapter 5: Troubleshooting Troubleshooting guide The below table provides information on some of the problems that might occur, including possible causes and remedies to solve the problems. Problem Possible Cause Remedy No signal or The view to the There might be some temporary weak signal satellite is blocked.
  • Page 110 Chapter 5: Troubleshooting Problem Possible Cause Remedy Connection to Your system is Open your Internet browser and the Internet setup to start a enter the default IP address of the cannot be connection in the SwiftBroadband Unit: established. web interface http://192.168.0.1 (default manually.
  • Page 111 Chapter 5: Troubleshooting Problem Possible Cause Remedy The web The browser of For Microsoft Internet Explorer, select Tools > Internet interface your PC is Options > Connections > LAN cannot be configured to use a Settings and uncheck Use a accessed.
  • Page 112 Chapter 5: Troubleshooting Problem Possible Cause Remedy A Phone/Fax The phone cable is Connect the phone cable. connection not properly cannot be connected. established. The cable type or For information on the correct connector type is type of connector and cable, refer not correct.
  • Page 113 Chapter 5: Troubleshooting Problem Possible Cause Remedy An ISDN The cable is not Connect the cable. connection properly cannot be connected. established You have Connect the cable to the connected to the interface marked ISDN. LAN interface. The cable type or For information on the correct connector type is type of connector and cable, refer...
  • Page 114 Chapter 5: Troubleshooting Problem Possible Cause Remedy A LAN The cable is not Connect the cable. connection properly cannot be connected. established. You have Connect the cable to the connected to the interface marked LAN. ISDN interface. The cable type or For information on the correct connector type is type of connector and cable, refer...
  • Page 115 Chapter 5: Troubleshooting Troubleshooting guide...

  • Page 116: Description

    Appendix A 2-Wire Handset use Description The 2-Wire Handset has three sections: • Light Emitting Diodes (LED) section. This section gives you visual indications about the operation and status of the system. • Function keys section. This section gives you access to a few call functions, such as transfer of calls, memory etc.
  • Page 117 Appendix A: 2-Wire Handset use Function keys Using the function keys you can transfer calls, re-dial, store and recall phone numbers, and mute the microphone. The following table describes each function key. Function Store number. This key is used to store phone numbers. Memory.
  • Page 118 Appendix A: 2-Wire Handset use Alpha-numeric keys The numeric keys are primarily used to dial numbers or to enter numbers to be stored in memory. Available Characters or Functions 2 a b c 3 d e f 4 g h i 5 j k l 6 m n o 7 p q r s...

  • Page 119: Operation

    00 and after the number to signal to the SwiftBroadband Unit, that the number is complete. Example: To call Cobham SATCOM VA in USA (country code 1) first  establish a connection by pressing or taking the handset off the cradle.
  • Page 120 The number is now available in the memory location you selected. Example: To save the phone number of Cobham SATCOM VA in memory location 8, take the handset off the cradle and press the...
  • Page 121 Appendix A: 2-Wire Handset use To recall a number using To recall a phone number from memory location 1, 2 or 3 using the keys, do as follows:  1. Press or take the handset off the cradle. 2. Press , depending on which memory location you want.

  • Page 122: Mute The Microphone Of The 2-Wire Handset

    Appendix A: 2-Wire Handset use Transfer a call with the 2-Wire Handset You can receive a call on a 2-Wire Handset and transfer the call to another handset. To transfer a call do as follows: 1. When an incoming call is received, answer the call as usual with simply lift the handset from the cradle.
  • Page 123 Appendix A: 2-Wire Handset use Operation...

  • Page 124: Appendix B Conformity

    Appendix B Conformity 15.19 / RSS-GEN NOTICE: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. this device may not cause harmful interference, and 2. this device must accept any interference received, including interference that may cause undesired operation.

  • Page 125: Ices-003

    Appendix B: Conformity turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. •...

  • Page 126: Glossary

    Glossary Glossary ACARS Airborne Communications Addressing and Reporting System AMBE Advanced Multi-Band Excitation. Speech coding standard used by the Inmarsat satellite telephony system. AMER Americas (Satellite coverage) ANSI American National Standards Institute, facilitates the voluntary establishment of standards. APAC Asia Pacific (Satellite coverage) EMEA Europe, Middle East, Africa (Satellite coverage) FNBDT...
  • Page 127 Glossary Internet Protocol, used for communicating data across a packet-switched internetwork. ISDN Integrated Services Digital Network Inmarsat Service Provider kbps kilobits per second Local Area Network Low Gain Antenna Mega Bytes MEAS Middle East and ASia Network Address Translation. In the BGAN network you can have one public IP address and several private IP addresses.
  • Page 128 Glossary Packet-Switched. Packet-switched networks move data in separate, small blocks (packets) based on the destination address in each packet. Restricted Digital Information SwiftBroadband. Simultaneous voice and broadband data up to 432kbps per channel. Session Initiation Protocol for setting up, controlling and closing sessions in the Internet.
  • Page 129 Glossary Coordinated Universal Time. The International Atomic Time (TAI) with leap seconds added at irregular intervals to compensate for the Earth’s slowing rotation. Leap seconds are used to allow UTC to closely track UT1, which is mean solar time at the Royal Observatory, Greenwich. Virtual Private Network, e.g.

  • Page 130: Index

    Index Index Numerics browser settings for web interface, 67 2-Wire handset and cradle, 7 browsers supported, 66 2-wire interface local numbers, 42 3.1 kHz audio, 4 call from 2-wire handset, 103 from POTS handset, 103 activation transfer, 2-Wire handset, 108 remote, 88 call costs activation SMS, 89...
  • Page 131 Index Class 7 dialing restrictions, 90 services, 3 document number clear this manual, i call log, 82 documents clearing logs, 82 related, vii clearing usage counter, 82 codec priority, 52 commissioning, 12 conference call encryption key, 19 SBU, 46 external IP address, 73, 86 conformity, 111 connection activate, 32...
  • Page 132 Index limit allowed MB, 84 ICAO satvoice, 61 data, 30, 83 ICGT DECT Cordless streaming class, 30, 83 phone system, 7 limit calls, 90 local exchange, 85 services, 3 local numbers assigned, 42 IMSI number, 72 local phone call, 41 Inbox for SMS messages logs, clearing, 82 replying, forwarding or deleting, 58...
  • Page 133 Index Proxy server, disabling, 67 navigation in web interface, 70 Network Address Translation, 4 network management, 26 quality of voice, 35 network user group, 27 Quick dial, 38 quick guide order number, vii order number manuals, vii Outbox for SMS messages radiation warning, iii resending or deleting messages, 55 Realm, 52...
  • Page 134 Index satellites footprint, 8 activation, 89 Inmarsat, 8 deactivation, 89 SATVOICE SMS activation, 89 examples, 61 SMS in web interface SB-Safety Voice, 61 forwarding, 58 annunciator panel, 62 opening, 58 priority level, 61 receiving, 57 seat-to-seat replying to, 58 dialing, 42 sending, 56 security key SMS service center...
  • Page 135 Index streaming data total, 73 voice mail, 21, 41 Streaming IP data, 31 number, 59, 79 streaming rates, 3 voice quality, 35 streaming session startor stop, 33 supplementary services using, 44 support waiting calls, 44 contact information, 93 warning SwiftBroadband service, 8 radiation, iii system status info, 72 web interface, 6...
  • Page 136 98-127719-F www.cobham.com/satcom...

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