Samsung DJ68-00518A User Manual page 42

Troubleshooting
CHECkLIST BEFORE SVC CALLS
SYMPTOM
Robotic vacuum
cleaner cannot
find the charger.
Robotic vacuum
cleaner passes
through the
Smart gate.
The battery
usage time of the
Smart gate is too
short.
In the display
panel, From
30,29,28,...
the number is
counted down.
42_ Troubleshooting
CHECkLIST
•
Check whether the power
plug of the charger is plugged
correctly into the outlet.
• If there are any obstacles within
a range of about 1m in front of
the charger and about 0.5m
range to the left and right of the
charger, you should remove the
obstacles.
• If there are any foreign
substances on the change pin,
wipe them off with a dry towel.
•
Is the Smart gate installed
near the charger?
• Is the distance detection
sensor of the Smart gate facing
the charger?
• Are the batteries of the Smart
gate worn out?
• Is the Smart gate set to Guard
(virtual door) mode?
• Is the Mode lamp turned off?
• Are you using manganese drycell
batteries?
• Is the robotic vacuum cleaner
forced to seperate from charger
or pressed during charging?
MEASURE TO TAkE
•
Move the Smart gate to another
place so that the robotic
vacuum cleaner can charge
automatically.
• Change the direction of the
Smart gate or set the distance to
an appropriate value.
• Replace the batteries.
(2 type D (LR20) alkaline
batteries)
• Set the Smart gate to Fence
(virtual wall) mode.
• Check if the Smart gate is turned
off and then set the Smart gate
to a desired mode.
• Replace the batteries with new
alkaline batteries.
(2 type D (LR20) alkaline
batteries)
• When the robotic vacuum
cleaner is seperated or pressed
during the charging, after
30-second counts it is returning
to the charger for recharging
automatically.