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Need more help?
No TV or Internet service:
Check your connections: Cables usually make an audible click when secure.
Green
Light
Check Power: Power light on the Wi-Fi Gateway should be green; if not,
try another electrical outlet.
Check Service light on front of the Wi-Fi Gateway: If after 5 minutes, the light is red or
off, power down the Wi-Fi Gateway by holding down red reset button for 15 seconds.
Reset
button
Power
button
TV Receivers not responding: Confirm Service light is solid green on the Wi-Fi Gateway.
If so, hold the TV receiver's power button down for 10 seconds and release, then wait five minutes.
Wi-Fi Gateway power light is amber:
No dial tone:
Make sure your phone cable is plugged into the Phone Line port on the Wi-Fi Gateway.
Additional assistance:
Additional U-verse information
Manage your account:
Available 24/7, download the myAT&T app at
att.com/myattapp from your mobile device.
Support:
For U-verse support, including live chat,
go to att.com/uversesupport
¿Hablas español?
Visita att.com/uverseguias para ver la información
en español. También puedes ver la siguiente guía:
ATT121140849-4 Wireless Gateway Swap 3801 to 3801
w/Voice para más detalles.
©2015 AT&T Intellectual Property. All rights reserved. AT&T and Globe logo are trademarks of AT&T Intellectual Property.
Don't worry. This is a normal part of the power up sequence.
Call 800.288.2020 and ask for "U-verse technical support".
Accessibility Support:
• Alternate formats now available in large print or braille.
Call 800.288.2020 and request your guide number
(ATT121140849-4).
• Special Needs Equipment:
- Phone: 877.902.6350
- TTY: 800.772.2889
• Repair Center:
- Phone: 800.246.8464
- TTY: 800.397.3172
• Accessible Tagged PDF: Visit att.com/userguides to find this
guide (ATT121140849-4 WIRELESS GATEWAY SWAP 3801 TO
3801 w/Voice).
• Device Compatibility Feature: Compatible with any TTY/TDD
devices with standard phone line.
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