Sunwire SolSwitch SS1000 Administrator's Manual page 5

SUNWIRE INC.
PHONE SYSTEM SETTINGS .......................................................................................................................... 43
911 Information ...................................................................................................................................... 43
Caller ID Routing ..................................................................................................................................... 43
CID Override ............................................................................................................................................ 44
DID Routing ............................................................................................................................................. 45
Extensions ............................................................................................................................................... 45
Extension Speed-Dial Settings ................................................................................................................. 50
Fax to Email ............................................................................................................................................. 51
Fax Switch ............................................................................................................................................... 51
Find-Me Follow-Me ................................................................................................................................. 52
Interactive Voice Response (IVR) ............................................................................................................ 53
API Digit Validation ................................................................................................................................. 55
Meet-Me Conference (Basic) .................................................................................................................. 56
Meet-Me Conference (Advanced) .......................................................................................................... 58
Meet-Me Conference (Feature Codes) ................................................................................................... 59
Miscellaneous Settings ........................................................................................................................... 59
Music on Hold ......................................................................................................................................... 60
Paging Groups ......................................................................................................................................... 61
Parking Lot Details .................................................................................................................................. 62
Queues .................................................................................................................................................... 62
Reason Codes .......................................................................................................................................... 67
Busy Reason Codes ................................................................................................................................. 67
Call Reason Codes ................................................................................................................................... 67
Ring Groups ............................................................................................................................................. 68
Scheduled Routing .................................................................................................................................. 69
System Recordings .................................................................................................................................. 71
Time Rules ............................................................................................................................................... 71
Virtual Extensions ................................................................................................................................... 76
Voicemail ................................................................................................................................................. 77
REPORTING AND MONITORING .................................................................................................................. 79
Agent Stats .............................................................................................................................................. 79
Call Detail Records .................................................................................................................................. 79
5 SolSwitch - Administrator Guide