Related Manuals for Alcatel-Lucent 4059 IP
Summary of Contents for Alcatel-Lucent 4059 IP
- Page 1 Alcatel-Lucent OmniPCX Enterprise Communication Server Alcatel-Lucent 4059 IP Attendant Console User Manual Release 11.2 - October 2016 3EU19877ENAD Ed.01...
- Page 2 Legal notice: The information presented is subject to change without notice. ALE International assumes no responsibility for inaccuracies contained herein. Copyright © ALE International, 2016 Disclaimer: While efforts were made to verify the completeness and accuracy of the information contained in this documentation, this document is provided “as is”.
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Page 3: Table Of Contents
Chapter 1 Introduction to the 4059 Attendant console Introduction ....................System Architecture ................The 4059 IP Keyboard ................Switchover Key ....................Call Handling Keys ..................Audio Keys ..................... Specific LEDs ....................Standard Keys Used for Call Handling ............Attendant Set Characteristics in IP or Mixed IP Configurations ......................... - Page 4 Chapter 2 IP Attendant activation/deactivation Modifying the 4059 IP Attendant ............Deleting the 4059 IP Attendant ............Viewing the Associated Alcatel-Lucent 8 series / Alcatel-Lucent 9 series set ..............Modifying the Associated Alcatel-Lucent 8 series / Alcatel-Lucent 9 series Set ..............
- Page 5 External Calls .................... Answering Calls ..................Selecting the Answer Type: Automatic or Manual .......... Choosing which Call to Answer First .............. Answering an Internal Call ................Answering an External Call ................The Attendant Does not Answer Immediately ..........Holding a Call ...................
- Page 6 Rotary ......................Flash ....................... Auto Forward ....................Malicious ......................Programmable Keys ................Call Presentation .................... Directory No Supervision ................Speed Dialing Number ................... Individual Routing ................... Network/Network Transfer ................Trunk Group Supervision ................Out of Service Trunk Supervision ..............Individual Hold ....................Transfer with Privilege ..................
- Page 7 Assigning programmable keys and supervision icons ..... Programmable keys ..................Supervision icons ................... Reserving a trunk group ............... Reserving trunk groups .................. Trunk group auto reservation ................. Direct Seize ....................Changing the status of the attendant group sets or the entity Programming the attendant group status ............
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Page 8: Introduction
Alcatel-Lucent 4059 IP and the attendant set is an Alcatel-Lucent 9 series set. The Alcatel-Lucent 4059 IP is used to optimize call management: to reply to and easily direct incoming calls, to manage internal calls and, if necessary, to connect internal sets to recipients outside the system. -
Page 9: The 4059 Ip Keyboard
The 4059 IP application environment includes a software, a specific keyboard, and an Alcatel-Lucent 8 series or Alcatel-Lucent 9 series set. Figure 1.1: 4059 IP Attendant Console (IP or Mixed IP Configuration) The 4059 IP Keyboard 9/69... -
Page 10: Switchover Key
With an IP or a mixed IP configuration, the loudspeaker is replaced by a cover as the audio features are provided by the Alcatel-Lucent 8 series or Alcatel-Lucent 9 series set. On this keyboard, all keys which are not identical to those on a standard PC keyboard are used by the 4059 application. -
Page 11: Audio Keys
Attendant Set Characteristics in IP or Mixed IP Configurations All the audio features of the 4059 IP attendant are provided by the Alcatel-Lucent 8 series or Alcatel-Lucent 9 series set. Audio keys and icons are disabled on the set. The USB Telephonic... -
Page 12: Set Types
Handset AND Bluetooth headset (with associated Alcatel-Lucent IP Touch 4068 Phone only) Note: The bounding sequence is not available when the set is associated to 4059 IP. There is no display/information on the bounded devices on the 4059 IP attendant application. 1.4.2.2 Icons There is no handset icon. -
Page 13: Bluetooth Call Recovery Sequence
Figure 1.4: Bluetooth Handset: Figure 1.5: Bluetooth Headset Caution: The associated sets will take a few seconds (about 20 seconds, Alcatel-Lucent IP Touch 4068 Phone characteristics) before it detects the loss or retrieval of the Bluetooth link. 1.4.6 Audio Device Keys The keys on the Bluetooth handset have no effect. -
Page 14: The Call Window
Chapter Hotel (except administrative set) Pickup group or hunt group Alarm set 4980 application software Subdevice S0 or Z The Call Window Note: There may sometimes be differences in the display and the terms used: Depending on the country the system is in, the application may designate certain functions using a different name. -
Page 15: Title And Menu Bars
The standard Windows title bar is located at the top of the window. It gives the name of the application and the name of the authorized user:Alcatel-Lucent 4059 IP (“attendant login”) . The menu bar is found directly below the title bar. It is used to access the different functions of the application. - Page 16 Chapter a help field), point the cursor at the icon. Equipment which is not configured in the Alcatel-Lucent OmniPCX (or located on a different OmniPCX node to the attendant console) is represented by the icon . The meaning of the other icons is given below.
- Page 17 Hunt group busy (icon yellow) Hunt group partly busy (icon green at front and yellow at back). 1.5.3.1.6 Trunks A trunk is a telephone line between two systems. It connects two Alcatel-Lucent OmniPCX or an Alcatel-Lucent OmniPCX and another PBX. Trunk free (icon green) Trunk busy (icon yellow) Trunk placed out of service for Hardware or Software (icon red).
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Page 18: Status Bar
Point the cursor to a programmable key to display help for this function. The status of the key is indicated by a LED (green=active). These keys are programmed by the system administrator or by the attendant (see the Alcatel-Lucent 4059 Attendant Console - Additional features - Programmable Keys). -
Page 19: Call Handling Fields
Night service Status of the supervision icons (activated or deactivated) Hands-free mode Mute deactivated - micro activated Loudspeaker Automatic answer Automatic transfer Loudspeaker volume Rotary dialing (deactivated) Service mode Guide mode 1.5.4.3 Dialing Area The dialing area only appears (in place of the status icons) for the time it takes to dial the number. - Page 20 Directory number Entity 1.5.5.2 Active Console The active window of the Alcatel-Lucent 4059 offers a user-friendly display of the calls in progress. Note: The console is active when a call is sent or received by the attendant. On the active console, the Next calls and Routing calls fields detail:...
- Page 21 The call on hold (information on a consultation call) 1.5.5.2.1 Main Call This field displays: An icon corresponding to the call status The caller's last name and first name Entity If the caller is a VIP guest The status of the calling set Directory number Telephone facilities class of service (category) Note:...
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Page 22: Function Keys
Alcatel-Lucent OmniPCX Enterprise CS. If there is a difference between the time on the PC and the time on the Alcatel-Lucent OmniPCX, when starting the application, a dialog box prompts the attendant to contact the system administrator to rectify the problem. - Page 23 Once the IP Attendant features are activated, the associated Alcatel-Lucent 8 series or Alcatel-Lucent 9 series set is dedicated to the attendant audio features and cannot be used as a standard set. Any call to this set is forwarded to the attendant.
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Page 24: Modifying The 4059 Ip Attendant
It is forbidden to modify the Terminal Ethernet Address Deleting the 4059 IP Attendant The 4059 IP Attendant must be unplugged (with Alcatel-Lucent 8 series / Alcatel-Lucent 9 series set). Delete the 4059 IP Attendant termination (the Alcatel-Lucent 8 series / Alcatel-Lucent 9 series set is no longer associated with the 4059 IP). -
Page 25: Modifying The Associated Alcatel-Lucent 8 Series / Alcatel-Lucent 9 Series Set
You can view the QMCDU of the 4059 IP in the data of the associated Alcatel-Lucent 8 series / Alcatel-Lucent 9 series set but you cannot modify it. Modifying the Associated Alcatel-Lucent 8 series / Alcatel-Lucent 9 series Set It is forbidden to modify the Terminal Ethernet Address if the 4059 IP attendant is plugged-in. -
Page 26: Opening A Session
Note 1: For a full description of the icons in the status bar, see the Alcatel-Lucent 4059 Attendant Console - Introduction to the 4059 Attendant console - Status Bar. To use the USB keyboard and its specific keys, press the key. -
Page 27: Call Using Programmed Key
Note: These keys (see the Alcatel-Lucent 4059 Attendant Console - Introduction to the 4059 Attendant console - Programmable Keys) are either programmed by the system administrator or programmed from the console (see the Alcatel-Lucent 4059 Attendant Console - Management from the attendant console - Programmable keys). - Page 28 Chapter 4. If the result does not correspond to the name required, enter one or more additional letters. 5. If several names appear, select the required name. 6. Click on to dial the selected number. This closes the directory search window. To close the search window without dialing a number, click on 7.
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Page 29: Call By Speed Dialing
2. If the set is free (on-hook), press the key. Depending on the status of the set, the function keys are used to send a specific message or to run another function on the called set (see the Alcatel-Lucent 4059 Attendant Console 29/69... -
Page 30: Reserving (Locking) An Internal User Set (Attendant Control)
Chapter - Introduction to the 4059 Attendant console - Function Keys). 3. To end the call, press the key. 3.4.1 Reserving (locking) an Internal User Set (Attendant Control) When an internal user number is dialed, the user set, if free, is reserved by the attendant. The user can no longer dial a number or access another service. - Page 31 The attendant can use: key to ring the set. key to release the call. The procedure to be followed after this screen is the same as the procedure described for calling a free set. 3.4.3.2 The Set Is a Single Line Set The call handling field displays: The attendant can use: key to release the call.
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Page 32: Special Cases: Sets Forwarding Or Cannot Be Reached
Chapter 3.4.4 Special Cases: Sets Forwarding or Cannot Be Reached The call handling field gives the status of the called set. If this set cannot be reached, is out of service, or is not authorized, press the key to release the call. 3.4.4.1 The User Is Absent (Apology Message) When a user can leave an absent (apology) message because he or she cannot answer, the... -
Page 33: External Calls
A ringing (depending on the system configuration) The lighting of the LEDs on the and/or line seize keys The appearance of an icon in the call counters (see the Alcatel-Lucent 4059 Attendant Console - Introduction to the 4059 Attendant console - Call Counters) 33/69... -
Page 34: Selecting The Answer Type: Automatic Or Manual
Chapter The call handling field gives information on the nature (or even the party) for this call (see the Alcatel-Lucent 4059 Attendant Console - Introduction to the 4059 Attendant console - Call Handling Fields). To answer a call when it arrives, press the key. -
Page 35: Answering An Internal Call
Answering Calls 3.6.5 The Attendant Does not Answer Immediately If the attendant does not answer immediately, the call changes to medium, then to urgent (see the Alcatel-Lucent 4059 Attendant Console - Introduction to the 4059 Attendant console - Call Counters). 35/69... -
Page 36: Holding A Call
Chapter The console signals this urgent call on hold by: A ringing on the attendant console Lighting up the LED of the line seize key Displaying Call on Hold in the next calls field Increasing the value on the counter If the attendant still does not answer, they are considered by the system to be absent. -
Page 37: Broker Call
Use the following keys: To call the second party To cancel the consultation call and return to the main call To transfer the main call to the second call To release the call in progress and the reservation of the second party (if internal) At the bottom of the screen, use the following keys: Call Back To activate a call back request on the second party's set... -
Page 38: Call Transfer (Routing)
Chapter At the bottom of the screen, the Break In function key is used to barge into a conversation. Press this key, or the corresponding S key on the keyboard. Break In key becomes Break In. The two users are informed of the presence of the attendant by a beep. -
Page 39: Manual Transfer Without Presentation
3. Select Enable to activate the automatic transfer. Select Disable to deactivate the automatic transfer. 4. Select Apply to save the changes. 5. Click on Close to close the window. If the console is configured to automatically transfer calls, a specific call in progress can be transferred manually: 1. -
Page 40: Transfer To A Call Put On Hold
Chapter 3.12.3 Transfer to a Call Put on Hold As of OmniPCX Enterprise R11.0 and release 5.3.5 of the application, a call, whether outgoing or incoming, can be transferred to a call put on hold by the attendant. When in conversation with a party, a Call on hold can be selected by the attendant. If a call on hold is selected, all the operations detailed: Consultation Call are available. -
Page 41: Transfer To A Meet Me Conference
Reminder: In a standard consultation call, press this key to release the call. This type of transfer is not available for camped-on, barged-in and reserved call on a set in the do not disturb state. 3.13 Transfer to a Meet Me Conference The attendant (who cannot take part in a programmed conference) can add a party if the conference circuit is not saturated. - Page 42 3. In the Type field, select System messages to send a pre-recorded message from the Alcatel-Lucent OmniPCX, or select Attendant text-messages to send a message programmed on the console (see the Alcatel-Lucent 4059 Attendant Console - Management from the attendant console - Creating text messages in advance).
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Page 43: Overview
Overview This chapter details: The additional functions offered on the S keys (from the window and the USB keyboard) The operation of the keys pre-programmed by the system administrator S Keys During call handling, additional functions (presented on the S keys) can be used for the following operations: Note: keys are used to change page. -
Page 44: Dtmf
Send additional numbers Call back a service (a remote attendant, for example) 4.2.9 Auto Forward Deletes automatic transfer for a specific call (see the Alcatel-Lucent 4059 Attendant Console - Attendant console operation - Selecting the Transfer Type: Automatic or Manual). 4.2.10 Malicious Malicious call (not available in the USA). -
Page 45: Call Presentation
To find out the function of the pre-programmed keys, right-click in the Programmable keys window (see the Alcatel-Lucent 4059 Attendant Console - Introduction to the 4059 Attendant console - Programmable Keys). This dialog box is used to select a key from the list of programmable keys, to program the associated type of element, and to give comments. -
Page 46: Directory No Supervision
Console - Introduction to the 4059 Attendant console - Busy Lamp Field) so that this icon shows the status of the supervised set in real time (see the Alcatel-Lucent 4059 Attendant Console - Management from the attendant console - Supervision icons). -
Page 47: Out Of Service Trunk Supervision
This feature warns the attendant of a trunk malfunction (no tone on seizure). When this key is pressed, the display shows the number of the defective termination(s). The termination can be isolated from the trunk group (see the Alcatel-Lucent 4059 Attendant Console - Management from the attendant console - Decommissioning a defective external line). -
Page 48: Secret Code Of The Set
Secret code of the set The system administrator can use a secret code to authorize, prohibit, or control access to several facilities (including bringing the set into service: see the Alcatel-Lucent 4059 Attendant Console - Attendant console operation - Implementing the Console (Status)). -
Page 49: Choice Of Language
The console interface can be configured (and checked). In the Extension menu, select the Guide mode option, or press F11 on the keyboard. Example: All modifications described here are taken into account immediately. The application does not have to be restarted. 5.3.1 Choice of Language The system administrator chooses the languages available for the whole system. -
Page 50: Ringing - Melody - Volume Level
7. Click on Close to close the window. 5.3.3 Ringing - present or absent By default, the ringing or on the associated Alcatel-Lucent 8 series or Alcatel-Lucent 9 series set is programmed in normal mode: ringing starts on presentation of a call on the attendant set. -
Page 51: Window Appearance And Display
3. Select the ringing type to be used. 4. Select Apply to save the changes. 5. Click on Close to close the window. 5.3.4 Window appearance and display In the View menu, select Configuration... 51/69... -
Page 52: Displaying The Date And Time
Chapter This dialog box offers the following options: Show or hide the programmable keys Show or hide the busy lamp fields (supervision icons) Define two sizes for the busy lamp fields when the programmable keys are not displayed Show or hide the individual call waiting counters Select the 4059 activation mode when the user is in another application Define the priority for call seizure when entity calls and other calls are received Modify the layout of the different windows on the screen when the Use full resizing... -
Page 53: Configuring The Directories
directory and any external directories. This directory can contain up to 3000 entries. Note: The individual directory is stored in the file Alcabc32/store.dat. If the console is uninstalled, it is deleted. Save it before any new installation. To access the console directory: 1. -
Page 54: Selecting Directories To Use For The Dial By Name Option
Selecting directories to use for the dial by name option This option is used to define the directories used when searching via the keyboard (see the Alcatel-Lucent 4059 Attendant Console - Attendant console operation - Call Via the Keyboard). In the Options menu, select Directory, then Dial by name: Click on Dial by name...:... -
Page 55: Appointment Reminder
Check the check boxes to include or remove the directory for a search by name. Validates the selection Cancel Cancels the selection and closes the dialog box Appointment reminder From the attendant console, appointment reminders can be programmed on system internal sets. -
Page 56: Creating Text Messages In Advance
The attendant can send text messages to internal users. A certain number of messages are stored by default in the system. To send a text message, see the Alcatel-Lucent 4059 Attendant Console - Attendant console operation - Text Messaging. To create specific messages in advance and send them with a single click: 1. -
Page 57: Assigning Programmable Keys And Supervision Icons
5.8.1 Programmable keys The programmable keys (see the Alcatel-Lucent 4059 Attendant Console - Introduction to the 4059 Attendant console - Programmable Keys) are programmed by the system administrator (see the Alcatel-Lucent 4059 Attendant Console - Additional features - Programmable Keys) and/or by the attendant. -
Page 58: Reserving A Trunk Group
Chapter described in the Alcatel-Lucent 4059 Attendant Console - Introduction to the 4059 Attendant console - Busy Lamp Field). In operation other than the BLF application, up to eight icons can be programmed from the console. In the Option menu, click on Busy lamp field (or place the cursor in the busy lamp field window, right-click, and select Configuration). -
Page 59: Reserving Trunk Groups
This option authorizes: The reservation of one or more trunk groups by the console (to allow the attendant to call an outside line when nearly all the available lines are being used by internal sets) The automatic reservation of a trunk group (if a trunk group is out of service, then brought back into service, the reservation remains active) The direct seizing of a trunk group (which prohibits the seizing of trunk groups by internal users) -
Page 60: Direct Seize
Chapter 5.9.3 Direct Seize This window is used to authorize or refuse public network access for all sets on the system. Click on Apply. 5.10 Changing the status of the attendant group sets or the entity The system administrator configures the call routings for the whole system in one of four states (night, day, Forward1, Forward2). -
Page 61: Overflow Between Attendants (Mutual Aid)
1. Select the entity to be modified. 2. Select one of the available options. Note: The Normal option assigns the entity the same status as the attendant group. 3. Click on Apply. 4. Click on Close to close the window. 5.11 Overflow between attendants (mutual aid) The overflow between attendants function allows other attendants to handle calls when there... -
Page 62: Defining The Overflow Threshold
Chapter 1. Select Enable to implement overflow between attendants. Select Disable to stop overflow to other attendants. 2. Click on Apply. 3. Click on Close to close the window. 5.11.2 Defining the overflow threshold In the Traffic option, select Traffic threshold. 1. -
Page 63: Managing Users
5.12 Managing users Double-clicking on this function opens the following window: 1. Select the search type. 2. Enter the information to search for. 3. Click on Search. A list of users displays. 4. Select a user. 5. Click on Select..The name and the number of the user appear at the top right. -
Page 64: Metering (Charging)
Chapter 6. Click on one of the tabs to access the corresponding service. The modifications made to each service take effect once the attendant selects a new service or clicks on Apply. • Info: displays information on the user, their cost center, operating class of service (category), metering (charging) parameters, etc. -
Page 65: Financial Report
1. Select the search type (by name or by number). 2. Enter the information to search for (user name or number). 3. Click on Search. A list of users displays. 4. Select a user. 5. Click on Select..6. Once the information is obtained, click on: •... - Page 66 Chapter To put a filter in place, select: No user: no internal set is monitored. All users: all users are monitored. Users in list: users in the list defined by the attendant are monitored. Then select: By duration: to monitor calls according to their duration. By cost: to monitor calls according to their cost.
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Page 67: Decommissioning A Defective External Line
1. Enter the minimum value of the cost to take into account in the reports. 2. Click on Apply. 5.13.3.3 Duration threshold This function is only available if the filter defined in Monitoring options is By duration or By cost and duration. 1. -
Page 68: Date - Time
Date - Time In the Extension menu, select Service mode (or press the F10 key). Select System. 1. Modify the date and time used by the Alcatel-Lucent OmniPCX. 2. Click on Apply. 3. Click on Close to close the window. -
Page 69: Configuring Dect/Pwt Mobile (Cell) Phones
5.16 Configuring DECT/PWT mobile (cell) phones This function is used to display and configure the users of DECT/PWT mobile (cell) phones on the system. This function is obsolete. 69/69...
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Questions and answers
how to find phone numbers
To find phone numbers on the Alcatel-Lucent 4059 IP phone using the directory:
1. Open the Directory menu.
2. Choose a search option:
- By initials: enter initials of last and first name, then click "Initials S3" or press the S3 key.
- By last name: enter the first letters of the last name, then click "Name S2" or press the S2 key.
- By last name and first name: enter the first letters of both, then click "First Name S4" or press the S4 key.
3. If several names appear, select the required one.
4. If the name does not appear, enter more letters to refine the search.
This answer is automatically generated