Related Manuals for Alcatel-Lucent 4059EE
Summary of Contents for Alcatel-Lucent 4059EE
- Page 1 4059EE – R1.7 Alcatel-Lucent 4059 Extended Edition Attendant Console User manual 8AL90608USAGed01 Revision 2017-02...
- Page 2 Alcatel-Lucent 4059EE User Manual 8AL90608USAGed01 2 / 77...
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Page 3: Table Of Contents
Alcatel-Lucent 4059EE User Manual Introduction ........................8 Start the operator ......................9 Operator startup .....................10 Exit .........................10 Overview ........................11 Status bar ........................12 Control bar ........................14 Search ...........................14 Search bar ......................15 6.1.1 Search......................15 6.1.2 More search fields ...................16 Result list .......................16 Detailed view ......................17... - Page 4 Alcatel-Lucent 4059EE User Manual 10 Messaging ........................30 10.1 Message template ....................31 11 Busy Lamp Field......................32 11.1 Add a BLF item ......................32 11.2 BLF item menu .......................33 11.3 OpenTouch BLF .....................33 11.4 Export/Import ......................33 11.5 BLF Configuration menu ..................34 12 Settings .........................34 12.1 User settings ......................35...
- Page 5 Standard keyboard ......................50 Clear Input ......................50 Swith Over ......................50 S-Keys/F-Keys .......................50 Redial ........................51 Call control ......................51 Call handling ......................51 Alcatel-Lucent USB Keyboard ..................52 S-Keys ........................52 Clear input ......................52 Status LED’s ......................52 Audio keys ......................53 Switch over key ......................53 F-Keys ........................53 Phone list key ......................53...
- Page 6 Alcatel-Lucent 4059EE User Manual Appendix B: Guide & Service Mode ..................58 Guide and Service window ....................58 Guide mode tree view menu ..................58 Guide ..........................60 Auto answer ........................61 Auto transfer ........................61 Auto record ........................61 Program melody ......................62 Ringing type ........................63 Language ........................63 10 Service mode tree view window ..................63...
- Page 7 Alcatel-Lucent 4059EE User Manual The contents of this manual are protected by copyright law and may not be copied in whole or in part without the express permission of the publisher. Images captured in this manual can look different compared how it looks in your computer due to the type and version of the Microsoft Windows operating system used.
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Page 8: Introduction
The application is an expandable, high end interface with support for add-ons, created to give the optimal overview, flexibility and control to the operator. The application can use a standard keyboard or an Alcatel-Lucent USB keyboard. The type of attached keyboard is automatically detected during the application startup. An icon in the status bar shows the detected type of keyboard. -
Page 9: Start The Operator
In a standard installation of the application, a shortcut is created on your desktop. To start the application you can double click the shortcut icon. From the start menu The application is found in the folder named Alcatel-Lucent 4059EE under "4059EE" in the all programs folder. 8AL90608USAGed01... -
Page 10: Operator Startup
To sign in click at the play button. Alcatel-Lucent 4059EE must be connected to the Alcatel- Lucent OmniPCX Enterprise to be able to sign on. When the operator is in day mode the play button is changed to a stop button (square). -
Page 11: Overview
Overview 1. Application title bar - The title bar shows the individual attendant call if it's defined in the Alcatel-Lucent OmniPCX Enterprise. If no individual attendant call is created, the attendant set directory number is shown. 2. Application menu – The menu gives access to sign on/off the operator, change application settings, and a help menu where you can find information about the application. -
Page 12: Status Bar
Alcatel-Lucent OmniPCX Enterprise. Press the pause button to reactivate the operator. 2. PCX Mode – This icon shows the Alcatel-Lucent OmniPCX Enterprise status witch can be in one of the following four modes: Night service –... - Page 13 Normal state. Trunks reserved by operator. 15. Keyboard type - Indicates the detected keyboard type Standard keyboard detected. Alcatel-Lucent keyboard. 16. Connection state – Indicates the connection to the Alcatel-Lucent OmniPCX Enterprise. Connected Not connected 8AL90608USAGed01 13 / 77...
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Page 14: Control Bar
The server is configured in System settings Personal directory. A built in directory of 4059EE, personal for every operator. OmniPCX Enterprise Phone book. When the operator is in day mode searches are also made in the OmniPCX’s own phone book. -
Page 15: Search Bar
Alcatel-Lucent 4059EE User Manual 6.1 Search bar The search bar is located at the middle of the application and contains all the search fields. By default, only one search field is present, this is the field Search. Search is a search type that combines all of the available search fields, all fields that are enabled as searchable. -
Page 16: More Search Fields
Trapp is made the search must end with a comma sign -> von Trapp, Note that how Alcatel-Lucent 4059EE searches on the different types can alter depending on how the search type filter are configured, read more about search type filter here. -
Page 17: Detailed View
Alcatel-Lucent 4059EE User Manual The result can be sorted by acsending or desending by clicking at one of the column headers. Columns can be excluded from the result list if preferred. When a right click is made at the header, a menu is displayed with all the searchable columns. Untick or tick the prefferred columns. -
Page 18: Edit Fields
Alcatel-Lucent 4059EE User Manual 6.3.1 Edit fields 1. Mapped type – The search field type can be mapped against fields in the detailed view. All available search fields type is displayed in a drop down. To map a field select it in the list. -
Page 19: Personal Directory
User Manual Personal Directory Personal directory is a built in directory in the Alcatel-Lucent 4059EE that lets the operator to have a personal directory with name and number that are searchable. Up to 120 000 records can be added in the Personal Directory. -
Page 20: Import And Export
Alcatel-Lucent 4059EE User Manual 7.3 Import and export The import item dialog is used to restore/load PD entries from a file or on another operator PC. To import items, click Import. This will bring up a Windows Open file dialog. Choose the file and click open to execute the import. -
Page 21: Internal Or External
A globe represents an external part. 8.2 Device state This is the different device status in 4059EE, displayed on top of the call status. 8.3 Call status This is the different call states in 4059EE, displayed in combination of the device status. -
Page 22: Presence
9.1 Call queues When 4059EE receives a new call the call is displayed in the pane call queues, in the queue Incoming call. The queue pane can have one of two different looks depending on the configuration in the Alcatel-Lucent OmniPCX Enterprise. It will display three queues if a "Call presentation/Common hold"... -
Page 23: Vip Calls
[ ] under call condition. 9.3 Answering an incoming call When a call is answered in the Alcatel-Lucent 4059EE it is displayed in the call handling fields, if the number is stored in LDAP the detailed pane will be shown. -
Page 24: Release / End Call
Alcatel-Lucent 4059EE User Manual 2. That another program, then 4059EE, has focus when the call arrives. If 4059EE has focus no alert will be displayed. The call alert is displayed according to the set timeout. This is done at User settings – Call handling –... -
Page 25: Blind Transfer
”blind”, which means that you can transfer the call without the need to call the person before transferring. Read below how blind transfer is configured in 4059EE. To transfer a call with blind transfer, the attendant presses the Make call key on the keyboard. -
Page 26: Transfer A Parked Call
Transfer/Hold key on the keyboard. Note: This key is also used to place a call on hold. To transfer a call using the Alcatel-Lucent USB keyboard: 1. With a caller on the line, park that call. 2. Answer a new call. -
Page 27: Closed Phone
Alcatel-Lucent 4059EE User Manual 9.8 Closed phone If a user has DND activated on their phone and the attendant knows that the user is by his/her phone, it is possible to go through anyway. Press the button marked CallBack in the field with F-keys. -
Page 28: Multi-Line
To only release the right call handling window, use the key called Cancel enquiry on the Alcatel-Lucent USB keyboard. NUM Slash on a regular keyboard. 9.14 OpenTouch routing When Alcatel-Lucent 4059EE calls an Alcatel Lucent OpenTouch device extended information is displayed. This information is the user's active profile. This means on which devices the user is available. -
Page 29: Directory Lookup
9.16 Programmable keys In the Alcatel-Lucent 4059EE there is a possibility to use programmable keys. These are shown in the bottom of the window, next to the F-keys. When the attendant presses one of the programmed keys it launches the call window, just as if the attendant had dialed the number and pressed call. -
Page 30: Phone Lists
Right click at the number you want to save and press "Save number" The add number dialog for personal directory is brought up. 10 Messaging 4059EE has support for sending messages. When the operator clicks on a user’s email address or the assigned keyboard shortcut this will trigger an opening of the computers default mail client. -
Page 31: Message Template
Alcatel-Lucent 4059EE User Manual There are two keyboard shortcuts assigned for sending messages. One to send a message using the default template and one shortcut to select which template should be used for the message. Send message with Send message by with... -
Page 32: Busy Lamp Field
Alcatel-Lucent 4059EE User Manual 11 Busy Lamp Field The Busy Lamp Field (BLF) allows you to see real time status of different types of monitored items. To enable the BLF window, you activate Enable Busy Lamp Field in User settings. A field will appear in the right side of the 4059EE window. -
Page 33: Blf Item Menu
11.4 Export/Import In 4059EE you can export all of your BLF items and save them in a file on disk. It is always good to have file stored on the disk if the BLF, by accident, is in-activated. This since all items are deleted when the BLF is in-activated and is not restored when the BLF is activated. -
Page 34: Blf Configuration Menu
11. Remove tabs – Click to remove the current tab. Remove tab is disable if only the default tab present. 12. Detach window/Attach window – Click to detach BLF pane from 4059EE window to a separate window. When window is detached the icon will change to Clicking attach window will attach the BLF Pane to 4059EE window. -
Page 35: User Settings
Alcatel-Lucent 4059EE User Manual badly configured settings can lead to unwanted behaviors of the application and should then be handled with caution! Settings dialog is divided between to fields, the tree view field on the left side and the settings field on the right side. -
Page 36: Oxe
You can also answer the call directly from the alert without settings focus to Alcatel-Lucent 4059EE again. 4. Dial by CGI – Tick box to enable the function to use Alcatel-Lucent 4059EE for click- to-call in OmniVista 4760/8770 and CRM-systems. -
Page 37: S-Keys
Press shortcut and press the key or key command. If it is already mapped the command will be displayed in the field Shortcut currently used by. How the default keyboard layout looks when using a standard keyboard or Alcatel-Lucent USB Keyboard can be read in the document Alcatel-Lucent 4059EE Operator application: Appendix A –... -
Page 38: System Settings
4. Revert – Click to revert changes to the first layout. 5. Keyboard based layout - A layout base on users using the specific Alcatel-Lucent 4059EE call handling keys on the keyboard, the common call handling keys is displayed last in the list. The list can be rearranged with arrows. -
Page 39: General System Settings
Tick to enable the function. 3. Click to search – Tick this checkbox if you want the Alcatel-Lucent 4059EE to do a lookup in the PAM system when a pamto-link is clicked. Only used when in combination with a PAM (Presence and Availability Management) system. - Page 40 Alcatel-Lucent 4059EE User Manual 3. Font – Font, size and style can be changed for the texts displayed in the detailed view. Click to open a font picker. Set type, size and style and press OK to save. Cancel will exit the dialog without saving.
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Page 41: Pcx Connection
Alcatel-Lucent OpenTouch and prefixes (used for number formatting). 12.3.3.1 Abcacom In order for Alcatel-Lucent 4059EE to connect to the OmniPCX Enterprise a connection needs to be configured. This is done under System Settings – PCX Connection – Abcacom 1. PCX Host –... -
Page 42: Prefixes
Alcatel-Lucent 4059EE User Manual It is recommended to create a new login specific for Alcatel-Lucent 4059EE in order to not lock the built-in administration account. 1. Host – Enter hostname or ip- address of the server. 2. User – Enter user... -
Page 43: Ldap Settings
The LDAP server is defined in LDAP settings located at System settings – LDAP. 1. Host – Enter the hostname or ip-address of the LDAP server. Alcatel-Lucent 4059EE has support for LDAP Overflow, this means that two LDAP servers can be configured and if the main server goes out of service the other server will be used instead. -
Page 44: Set Base Distinguished Name
Attribute mapping must be done in order for the search to work. This is needed because the attribute from the LDAP server must be mapped to the available fields in Alcatel-Lucent 4059EE. This is done by binding attributes from the LDAP server to the data fields that exists in Alcatel-Lucent 4059EE. -
Page 45: Assign An Attribute
Alcatel-Lucent 4059EE User Manual In Alcatel-Lucent 4059EE there are 50 optional fields available for mapping. 4. Clear selected – Click to clear the selected mapping. 5. Clear all – Click to clear all mappings. 6. Set default – Revert changes to default value. The default value is a set of mapped that are specific for OmniVista 8770 or 4760. -
Page 46: Import And Export
Machine and User settings can be imported from another machine on the same network. To open import dialog, go to Settings – Import Settings. 1. List – List of available Alcatel-Lucent 4059EE. The name of the Alcatel-Lucent 4059EE is machine name\user. -
Page 47: Language
Alcatel-Lucent 4059EE User Manual 13 Language You can quickly change the language used in the application from the settings menu, Settings -> Languages. Some texts, user messaging, guide/service mode dialogs are defined "Guide mode". 14 Extensions In the Extensions window you will see all installed plugins and providers 1. -
Page 48: License Information
16.1 License information 1. Licensed to – Displays to which customer the Alcatel Lucent 4059EE is licensed to. By default, the application is licensed to ALE Generic. 2. Installation ID – The applications unique installation ID, used for license creation. -
Page 49: Calender Lookup
Alcatel-Lucent 4059EE User Manual 17 Calender lookup* With the calendar integration the operator can retrieve calendar appointments for the current day for a specific user*. The calendar lookup is done when a user’s detail view is displayed. If the user... -
Page 50: Introduction
General key - The Escape Key sets the focus to, and clears the input field / search field. 2.2 Swith Over General key - The Pause Break key toggles between the 4059EE and the most recent used windows application. 2.3 S-Keys/F-Keys These dynamic keys are used to reach special functions provided by the Alcatel-Lucent OmniPCX Enterprise. -
Page 51: Redial
Alcatel-Lucent 4059EE User Manual 2.4 Redial Redial the last number. 2.5 Call control Used for call handling 2.6 Call handling The numeric keypad is used for the call handling 8AL90608USAGed01 51 / 77... -
Page 52: Alcatel-Lucent Usb Keyboard
This section covers the keyboard layout used with Alcatel-Lucent USB Keyboard. 3.1 S-Keys These dynamic keys are used to reach special functions provided by the Alcatel-Lucent OmniPCX Enterprise. Their current mapping is shown in the "S-Keys tool bar" 3.2 Clear input General key - Escape Key sets the focus to, and clears the input field / search field 3.3 Status LED’s... -
Page 53: Audio Keys
3.4 Audio keys The audio keys controls the audio functions on the associated set. 3.5 Switch over key General key – Toggles between the Alcatel-Lucent 4059EE and the previously active windows application. 3.6 F-Keys These dynamic keys are used to invoke special functions provided by Alcatel-Lucent OmniPCX Enterprise. -
Page 54: General Keys
Alcatel-Lucent 4059EE User Manual General keys Function Description Operator switch Toggle between the Alcatel-Lucent 4059EE over and the recently active application. 4059EE is currently not active. Clear/reset Set focus to, and clears the input field. Call handling Function Description Answer Answer the first call in the queue. -
Page 55: Call List Keys
Alcatel-Lucent 4059EE User Manual Ring extension Call the selected set. Answer camped Answer camped on and parked calls. calls Make call Number + Number + To make a call, start by enter the phone number and press the call key. For external calls - start with the trunk prefix. -
Page 56: Keys
Alcatel-Lucent 4059EE User Manual Next page Go to next page. (if available) Previous page Go to previous page. F-keys The F-Keys enable you to access keys that have already been programmed by the system in management, such as: call presentation, common hold, etcetera. - Page 57 Alcatel-Lucent 4059EE User Manual Volume Not mapped by Adjust the volume. default. Available in Lower volume keyboard shortcuts. Raise volume 8AL90608USAGed01 57 / 77...
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Page 58: Appendix B: Guide & Service Mode
Appendix B: Guide & Service Mode Guide and Service window Guide and service mode is accessed from the status bar in 4059EE by clicking the dedicated guide mode or service mode icons 1. The tree view menu – Here you select the feature you want to change by double click on the item. - Page 59 Alcatel-Lucent 4059EE User Manual 1. Guide - Selected automatically when the guide mode is opened. A summary is shown on the left side of the window. 2. Auto answer - Enable or disable the automatic answer feature. 3. Auto transfer - Enable or disable the automatic transfer feature.
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Page 60: Guide
User Manual Guide Guide mode is accessed from the status bar in 4059EE by clicking the guide mode button The default Guide window opens each time Guide mode is opened. It displays the current settings for all the features under Guide mode. -
Page 61: Auto Answer
Alcatel-Lucent 4059EE User Manual Auto answer Enable or disable automatic answering mode. When enabled, the auto answer feature allows the operator application to answer the incoming call automatically. Current automatic answer – Show the current status (enabled or disabled). Apply button Enable/disable option –... -
Page 62: Program Melody
Alcatel-Lucent 4059EE User Manual Program melody Here you can adjust the melody and the volume of the ringing tone. [BILD] To change the ringing tone: a. Select the ringing melody from the ringing tone list by clicking it once. b. Listen to the selected tone by clicking the test button. -
Page 63: Ringing Type
Alcatel-Lucent 4059EE User Manual Ringing type Here you can adjust the ringing type of your phone set. [BILD] Current ringing type – Displays the current ringing type To set the Ringing type: 1. Select a ringing type from the list: a. -
Page 64: Subscriber Query
Alcatel-Lucent 4059EE User Manual Double click counter to open the user query panel. Financial report - Double click to open the Financial report panel. 5. Monitoring – Open options for Monitoring, tax threshold, Duration threshold and Monitoring user lists. – Double click Monitoring Option to open the Monitoring Option Monitoring option panel. - Page 65 Alcatel-Lucent 4059EE User Manual 1. Search type - Select the type of search you will be using from the drop down list. Available search types are: a. Name b. Initials c. Name – Firstname d. Number 2. Query – Enter the search parameters in the query field.
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Page 66: Service
Alcatel-Lucent 4059EE User Manual 12 Service Access the service mode from the status bar by a click at the service mode button The default Service window opens each time Service mode is opened. It displays the current settings for some features in Service mode. -
Page 67: Counter
Alcatel-Lucent 4059EE User Manual 13 Counter The counter is used to track calls on a per-user or per-node basis. Because the counter is typically used for billing purposes, it is recommended that the system administrator password protect the data in the counter. -
Page 68: Monitoring Options
Alcatel-Lucent 4059EE User Manual Monitoring options The Monitoring option allows the attendant to create filters, or screening scenarios, that screen or monitor particular users. Users can be monitored or screened individually or as part of a group. Specific calls can also be monitored, sum as those of a specified duration or cost. -
Page 69: Tax Threshold
Alcatel-Lucent 4059EE User Manual Tax threshold The operator or a user authorized by the system administrator can determine and change the cost threshold. 1. Current tax threshold – Shows the current threshold. Close To change cost threshold a. Enter a new value in appropriate field. -
Page 70: Monitoring User List
Alcatel-Lucent 4059EE User Manual Monitoring user list Monitoring user's is used to display or alter the screening list. 1. Monitoring user list – Lists the added user. 2. Add – Opens the user query panel. 3. Delete – Deletes the select user from the list. -
Page 71: Group Status
Alcatel-Lucent 4059EE User Manual Group status Change the status of the group. Note: The window includes 4 separate services which may require the attendant password, or which may be restricted separately. Note: If a service requires a password, and the password has not been entered since service mode where opened, a dialog box opens after clicking apply. - Page 72 Alcatel-Lucent 4059EE User Manual 1. Date – Enter the current date. 2. Time – Enter the current time. Apply Close 8AL90608USAGed01 72 / 77...
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Page 73: Subscriber
Alcatel-Lucent 4059EE User Manual Subscriber The counter is used to track calls on a per-user or per-node basis. Because the counter is typically used for billing purposes, it is recommended that the system administrator password protect the data in the counter. -
Page 74: Subscriber Services Window
Alcatel-Lucent 4059EE User Manual Subscriber services window Click one of the following service tabs: Any changes made to the service take effect when the attendant selects a new service or clicks apply. 1. Info – Displays the user’s configuration, such as the user billing center, the operating categories, metering, etc. -
Page 75: Whom
Alcatel-Lucent 4059EE User Manual Whom 1. IPUI number – Enter the IPUI number of the set. 2. Apply. 27 PARI 1. System identification – The system identification number associated with the wireless set displays. 2. Close. 28 DECT installation This is obsolete... -
Page 76: Bundle Auto Reservation
Alcatel-Lucent 4059EE User Manual 1. Bundle reservation - Lists the available trunk groups and their current status. 2. Reserve - Reserves / release the selected trunk in the trunk list. 3. Close. 34 Bundle auto reservation 1. Bundle auto reservation – Shows the current status. -
Page 77: Direct Outward Dialing
Alcatel-Lucent 4059EE User Manual Direct outward dialing 1. Direct outward dialing state – Shows the current status. 2. State – Mark box for preferred state (Enabled or Disabled). 3. Apply. 4. Close. Out of service trunk(s) 1. Number of out of service trunks –...
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