Copying Problems - Samsung SCX-4500W User Manual

Condition
• Clean the inside of the machine. Contact a
Loose toner
service representative to clean the inside of
the machine. After cleaning the inside of the
machine, if you still have the same
problems, contact a service representative.
• Check the paper type and quality. (See
"Specifications on print media" on page 4.3.)
• Remove the toner cartridge, and then install
a new one. (See "Replacing the toner
cartridge" on page 8.5.)
• If the problem persists, the machine may
require repair. Contact a service
representative.
Character voids are white areas within parts of
Character Voids
characters that should be solid black:
• If you are using transparencies, try another
type of transparency. Because of the
composition of transparencies, some
character voids are normal.
• You may be printing on the wrong surface of
the paper. Remove the paper and turn it
around.
• The paper may not meet paper
specifications. (See "Specifications on print
media" on page 4.3.)
If horizontally aligned black streaks or smears
Horizontal stripes
appear:
• The toner cartridge may be installed
improperly. Remove the cartridge and
reinsert it.
• The toner cartridge may be defective.
Remove the toner cartridge and install a
new one. (See "Replacing the toner
cartridge" on page 8.5.)
• If the problem persists, the machine may
require repair. Contact a service
representative.
If the printed paper is curled or paper does not
Curl
feed into the machine:
• Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
Suggested solutions Condition
An unknown image You machine is probably being used at an
repetitively appears altitude of 1,000 m (3,281 ft) or above. The
on the next few high altitude may affect the print quality from
sheets or loose loose toner or light imaging. You can set this
toner, light print, or option through the Printer Tab in printer
contamination driver's properties. See page 3.9.
occurs.

Copying problems

Condition
Copies are too light Use Darkness arrows to darken or lighten the
or too dark. backgrounds of copies.
Smears, lines, • If the defects are on the original, press
marks, or spots
appears on copies.
• If there are no defects on the original, clean
Copy image is • Ensure that the original is face down on the
skewed.
• Check that the copy paper is loaded
Blank copies print Ensure that the original is face down on the
out. scanner glass.
Image rubs off the • Replace the paper in the tray with paper
copy easily.
• In high humidity areas, do not leave paper in
Frequent copy • Fan the stack of paper, then turn it over in
paper jams occur.
• Ensure that the paper is the proper paper
• Check for copy paper or pieces of copy
toner cartridge • Your originals may contain pictures, solids,
produces fewer
copies than
expected before
running out of
• The machine may be turned on and off
toner.
• The scanner lid may be left open while
9.12
<Troubleshooting>
Suggested solutions
Suggested solutions
Darkness arrows to lighten the background
of your copies.
the scan unit. (Page page 8.3)
scanner glass.
correctly.
from a new package.
the machine for extended periods of time.
the tray. Replace the paper in the tray with a
fresh supply. Check/adjust the paper guides,
if necessary.
2
weight. 75 g/m paper is recommended.
paper remaining in the machine after a
paper jam has been cleared.
or heavy lines. For example, your originals
may be forms, newsletters, books, or other
documents that use more toner.
frequently.
copies are being made.