Troubleshooting - Samsung HT-WX70 Instruction Manual

Troubleshooting

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below
or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized
dealer or Samsung Electronics Service Center.
Symptom
•
Is the power cord plugged securely into the outlet?
Disc tray does not open.
•
Turn off the power and then turn it back on.
•
Check the region number of the DVD.
DVD discs purchased from abroad may not be playable.
•
Playback does not start. CD-ROMs and DVD-ROMs cannot be played on this DVD
player.
•
Make sure that the rating level is correct.
•
Playback does not start Are you using a deformed disc or a disc with scratches on
the surface?
immediately when the
•
Wipe the disc clean.
Play/Pause button is pressed.
•
No sound is heard during fast playback, slow playback, and step
motion playback.
•
Sound is not produced. Are the speakers connected properly? Is the speaker setup cor-
rectly customized?
•
Is the disc severely damaged?
•
When listening to a CD or radio, sound is output to the front
speakers (L/R) only. Select "PRO LOGIC II" by pressing
(Dolby Pro Logic II) on the remote control to use all six speakers.
Sound can be heard only from a
•
Make sure that the DVD disc is 5.1-CH compatible.
few speakers and not all six.
•
If you set C, SL, and SR to NONE in the speaker mode in the
audio setup of the setup screen, no sound is heard from the
center speaker and the front left and right speakers. Set C, SL,
and SR to SMALL.
•
Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital
5.1 CH Surround Sound is produced only if the disc is recorded
Dolby Digital 5.1 CH Surround
with 5.1 channel sound.
Sound is not produced.
•
Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in
the information display?
•
Is the remote control being operated within its operation range of
angle and distance?
The remote control does not
•
Are the batteries exhausted?
work.
•
Have you selected the mode(TV/DVD) functions of the remote
control (TV or DVD) correctly?
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Check/Remedy Symptom
•
Is the TV power on?
• Disc is rotating but no
•
Are the video cables connected properly?
picture is produced.
•
• Picture quality is poor and Is the disc dirty or damaged?
•
picture is shaking.
A poorly manufactured disc may not be playable.
Audio language and subtitles •
Audio language and subtitles will not work if the disc does not con-
do not work.
tain them.
Menu screen does not appear
•
Are you using a disc that does not contain menus?
even when the menu function is
selected.
•
You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX
mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3
Aspect ratio cannot be changed.
ratio only. Refer to the DVD disc jacket and then select the appro-
priate function.
• The main unit is not working.
•
Turn off the power and hold the STOP(
(Example: The power goes out
for longer than 5 seconds.
or strange noise is heard.)
Using the RESET function will erase all stored settings.
• The DVD player is not working
Do not use this unless necessary.
normally.
•
While "NO DISC" message appears on the display of main unit,
hold the main unit's STOP(
TIAL> appears on the display and all settings will return to
The password for rating level
the default values.
has been forgotten.
•
Press the POWER button.
Using the RESET function will erase all stored settings.
Do not use this unless necessary.
•
Is the antenna connected properly?
•
If the antenna's input signal is weak, install an external FM anten-
Can't receive radio broadcast.
na in an area with good reception.
•
XM Antenna Jack and the XM Antenna is not properly connected.
<CHECK ANTENNA> is displayed.
Check the connections.
•
Reposition your XM Antenna.
<ON SIGNAL> is displayed.
•
The selected channel is not currently broadcasting.
<OFF AIR> is displayed.
•
XM Antenna is not activated.
Receiving only XM channel 0 and
•
Access the website at "http://activate.xmradio.com" with a credit
channel 1.
card to sign up.
Check/Remedy
) button on the main unit
) button for longer than 5 seconds. <INI-
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