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The sound quality of a call is poor
• Ensure that you are not blocking the
internal antenna.
• When you are in areas with weak signals,
you may lose reception. Move to another
area and try again.
The battery does not charge properly
or sometimes your device turns itself
off while charging
• Disconnect the device from the charger,
remove and reinstall the battery, and try
charging again.
• The battery terminals may be dirty. Wipe
both gold-coloured contacts with a clean
and soft cloth and try charging the
battery again.
• If the battery no longer charges
completely, dispose of the old battery
properly and replace it with a new
battery.
Your device is hot to the touch
When you use several applications at once,
your device requires more power and may
heat up. This is normal and should not affect
your device's lifespan or performance.
Your device cannot connect to the
internet
• Ensure that you have entered valid
settings for your internet service provider.
• Ensure that you have activated the
wireless connection to your mobile
service provider and that the signal is not
obstructed.
• Ensure that you have entered the correct
user name and password.
You cannot find a Bluetooth-enabled
device
• Ensure that both devices have activated
the Bluetooth wireless feature.
Troubleshooting
61
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