Medion MD 16622 User Manual page 141

14.1.3. Service Hotline
Before sending the device to the warranty provider, you must contact us via the Ser-
vice Hotline or the Service Portal. This ensures that you receive further information
on how to make a valid claim under warranty.
The use of the hotline may be subject to a charge.
The Service Hotline should under no circumstances be considered a substitute for
user training for software and hardware or reading the manual , nor does it provide
support for third-party products.
14.2. Special warranty conditions for repair on site or
replacement on site
If there is an entitlement to on-site repair or replacement, the specific warranty
terms and conditions for on-site repair or replacement shall apply to your product.
The following provisions must be ensured by you for carrying out repairs or replace-
ments on site:
• Personnel from the warranty provider who arrive at your premises for the above-
mentioned purpose must have unrestricted, safe and immediate access to the
devices.
• Telecommunication facilities required by these personnel for the proper
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