Kenmore 110.20372710 Use & Care Manual page 18

First try the solutions suggested here for assistance and to possibly avoid a service call.
If you experience
Washer not performing as expected (cont.)
Incorrect dispenser
operation
Powdered detergent
not dissolving completely
in load
Single-dose laundry
packet not dissolving
Error Code Appears in Display
LF (too long to fill) or
F8E1 appears in display
"--"
F## code (F-type error
code) appears in display
F1E1 ACU (appliance
control fault)
F2E3 UI/ACU mismatch
F3E1 Water level sensing
failure
F5E2 Lid lock will not
lock is lid lock failure
F5E3 Lid cannot unlock
F6E2 or F6E3
Communication Error:
UI cannot communicate
F8E6 code (water
hazard) will appear
in display
"drn" "dr" (F9E1) (drain
pump system problem –
long drain) appears in
display
18
TROUBLESHOOTING
Possible Causes
Clogged dispensers or laundry
products dispensing too soon.
Liquid chlorine bleach not used
in dispenser.
Using too much HE detergent.
Water temperature is very cold.
Adding laundry packet incorrectly.
Washer taking too long to fill. Drain
extends more than 4.5" (114 mm) into
standpipe.
Water supply not connected or
turned on.
Cycle knob is not on cycle.
System error code.
Internal ACU failure.
ACU/UI initialization error.
Pressure sensor on ACU failure.
An item in the load may be keeping
the lid from locking.
Objects on washer lid prevent it from
unlocking.
ACU or UI synchronization error.
Lid is left open for more than
10 minutes and water has
pumped out.
Washer taking too long to drain
water. Drain extends more than
4.5" (114 mm) into standpipe.
Do not overfill dispenser. Overfilling causes immediate dispensing.
Always select Fabric Softener option to ensure proper dispensing.
Load dispensers before starting a cycle.
It is normal for small amounts of water to remain in dispenser
at the end of the cycle.
Homes with low water pressure may result in residual powder
in the dispenser. To avoid, select a warmer wash temperature
if possible, depending on your load.
Use only liquid chlorine bleach in the bleach dispenser.
Follow the manufacturer's instructions to determine the amount
of detergent to use.
Select a warmer wash temperature.
Try adding the detergent to the basket prior to adding laundry,
rather than using the detergent dispenser.
Be sure laundry packet is added to washer basket before adding
clothes. Follow the manufacturer's instructions to avoid damage
to your items.
Check plumbing for correct drain hose installation. Use drain hose
form and attach securely to drainpipe or tub. Do not tape over
drain opening. See Installation Instructions.
Check water supply to make sure hoses are connected and/or
turned on.
This is not an error. The selector knob is not on a cycle. Rotate
your selector knob until a cycle lights up.
Touch the START/PAUSE/UNLOCK LID button once to clear the
code. Then touch the START/PAUSE/UNLOCK LID button again
to restart washer. If code appears again, call for service.
Call for service.
Call for service.
Call for service.
Check for items directly under the lid.
Remove objects, such as baskets of laundry, from top of washer.
Remove power from the washer. Let washer set for 5 minutes for
the washer to completely power down. Apply power to washer
and check for error codes. If the error code persists call for
service.
Make sure lid is closed before starting a cycle and/or during
prewash (soak).
Check plumbing for correct drain hose installation. Use drain hose
form and attach securely to drainpipe or tub. Do not tape over
drain opening. See Installation Instructions.
Check plumbing for correct drain hose installation. Use drain hose
form and attach securely to drainpipe or tub. Do not tape over
drain opening.
Lower drain hose if the end is higher than 96" (2.4 m) above
the floor. Remove any clogs from drain hose. See Installation
Instructions.
Solution