Troubleshooting - Samsung DVD-H1080R User Manual

Troubleshooting

Before requesting service, please check the following.
Problem
No operations can be
performed with the
remote control.
Disc does not play.
The
icon appears on
screen.
Disc Menu doesn't appear.
Play mode differs from
the Setup Menu
selection.
The screen ratio
cannot be changed.
No audio.
The screen is blocked
Forgot password
If you experience other
problems.
The picture is noisy or
distorted
No HDMI output.
Abnormal HDMI output
screen.
HDMI output Jitter.
• Check the batteries in the remote control. They may need replacing.
• Operate the remote control at a distance of no more than 20 feet.
• Remove batteries and hold down one or more buttons for several
minutes to drain the microprocessor inside the remote control to reset
it. Reinstall batteries and try to operate the remote control again.
• Ensure that the disc is installed with the label side facing up.
• Check the region number of the DVD.
• The features or action cannot be completed at this time because:
1. The DVD's software restricts it.
2. The DVD's software doesn't support the feature (e.g., angles).
3. The feature is not available at the moment.
4. You've requested a title or chapter number or search time that is out of
range.
• Check if the disc has a Menu.
• Some of the functions selected in the Setup Menu may not work
properly if the disc is not encoded with the corresponding function.
• The Screen Ratio is fixed on your DVDs.
• Make sure you have selected the correct Digital Output in the Audio
Options Menu.
• Press the button (on the front panel) for more than 5 seconds with
no disc inside. All settings will revert to the factory settings.
• Press the button (on the panel) for more than 5 seconds with no disc
inside. All settings including the password will revert to the factory
settings. Don't use this unless absolutely necessary.
• Go to the contents and find the section of the instruction book that
contains the explanations regarding the current problem, and follow the
procedure once again.
• If the problem still cannot be solved, please contact your nearest
Samsung authorized service center.
• Make sure that the disc is not dirty or scratched.
• Clean the disc.
• Check if the Video output is set to HDMI.
• Check the connection between the TV and the HDMI jack of DVD player.
• See if the TV supports this 480p/720p/1080i/1080p DVD player.
• If snow noise appears on the screen, it means that TV does not support
HDCP (High-bandwidth Digital Content Protection).
• Check if your TV is setup correctly.
• Screen Jitter may occur when frame rate is converted from 50Hz to
60Hz for 720P/1080i/1080p HDMI (High Definition Multimedia Interface)
Output.
• Please refer to the user's manual of your TV.
Action Page
P5
P8
P44~59
P52~53
P50~51
P19
P55
P4
P12~13
P12~13
P56
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