Table of Contents
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Table of Contents
Related Manuals for Datamax-ONeil RL3
Summary of Contents for Datamax-ONeil RL3
- Page 1 110259-005 RL3/3e & RL4/4e User Guide...
- Page 3 Copyright Information This manual and any examples contained herein are provided “as is” and are subject to change without notice. Datamax-O’Neil makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Datamax-O’Neil shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance or use of this manual, or the examples herein.
- Page 4 Important Safety Instructions This printer has been carefully designed to provide many years of safe, reliable performance. As with all types of electrical equipment, however, there are a few basic precautions you should take to avoid hurting yourself or damaging the equipment: •...
- Page 5 Applicable Directive 2004/108/EC, 73/23/EEC Applicable Standards RL3 Printers: EN55022 Class A; RL4 Printers: EN55022 Class B EN55024 (1998), A1 (2001), A2 (2003) IEC60950-1 (2005) 2nd Edition RLe Printers: FCC 15 Class B, EN55022 Class B EN55024 ...
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Page 6: Table Of Contents
3.5.2 Quick Media Calibration ................. 21 3.5.3 Manual Media Calibration ................22 3.6 Presenter Mode ...................... 26 3.7 Printer Input Mode (Emulation) ................28 3.8 Saving & Loading Configuration Files ................. 29 3.9 Printer Demo ......................30 3.10 Firmware Update ....................31 www.datamax-oneil.com... - Page 7 D.2 Printer Configuration ....................D-2 D.3 Composite Class Installation ................... D-3 D.4 CDC Class (optional) ....................D-7 D.5 Printer Class (optional)................... D-8 Appendix E: Error Codes E.1 Conditions ......................E-1 E.2 Warnings ......................E-2 E.3 Faults ........................E-3 Appendix F: Reflective Media-Calibration Label……………………………………………. www.datamax-oneil.com...
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Page 8: Getting Started 1.1 Introduction
A Windows printer driver can be found on our website (www.datamax-oneil.com). If you wish to write a ® custom program, a copy of the Programmer’s Manual can also be found on our website. -
Page 9: Carry Accessories
Belt Loop (Optional Available Accessory) The Velcro ® loop fastens comfortably and securely around the belt and keeps the printer secure, yet swivels for comfort when the user is bending over or getting in and out of vehicles. www.datamax-oneil.com... - Page 10 Remove the printer from the case, allow to completely dry and then charge. In the event water is believed to have entered the printer, remove the battery and allow the unit to dry for several days before installing the battery or charging. www.datamax-oneil.com...
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Page 11: Printer Setup 2.1 Charging Your Battery
Battery Isolator Battery 2) Re-install the Battery into the printer. Align the release tab with the same side as the charge contacts and lock the battery into position. The latch should click into place when seated properly. www.datamax-oneil.com... - Page 12 RL or RLe printer for a list of available chargers, or the Install Guide for information on its use. External Charging Contacts www.datamax-oneil.com...
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Page 13: Interface Connections
98 and greater. Depending upon the operating system of ® your host computer, installation may differ slightly. For setup information, see Appendix D. Optional Wireless LAN and Bluetooth ® Appendix C. For setup information on optional Wireless LAN and Bluetooth ® connections, see www.datamax-oneil.com... -
Page 14: Loading Media (Labels Or Paper)
Load media into the printer as follows: 1) Slide the Thumb Latch rearward and then lift up on the printer’s Cover. Thumb Latch Cover 2) Slide and hold open the Supply Hubs. Supply Hubs www.datamax-oneil.com... - Page 15 Supply Hubs Roll of Media Cover 5) Press the button two or three times to normalize tracking. The printer should advance the media to the start of the next label for each press. www.datamax-oneil.com...
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Page 16: Loading For Presenter Mode
When removing backing material from the printer do not pull the backing as it may disturb the printer. Cut using scissors or tear using two hands a few feet from the printer. www.datamax-oneil.com... -
Page 17: External Media Loading
Load media into the printer as follows: 1) Slide the Thumb Latch rearward and then lift up on the printer’s Cover. Thumb Latch Cover 2) Open the External Media Door located in the bottom of the printer. External Media Door www.datamax-oneil.com... - Page 18 Media 5) Close the printer’s Cover and press downward until latched. 6) Press the button a couple of times to normalize tracking. The printer should advance the media to the start of the next label for each press. www.datamax-oneil.com...
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Page 19: Real-Time Clock (Rtc)
1) Click on “Printer Information.” 2) View the current RTC date and time stamp in “Printer Date Time” section. Resetting the RTC: 1) Click on “Printer Diagnostics.” 2) Click on “Set Date.” 3) Set the “Date” and “Time” and click on “OK.” www.datamax-oneil.com... -
Page 20: Printer Operation 3.1 Front Panel
AC power supply disconnected Two (2) beeps AC power supply connected Five (5) beeps Opened printer cover or Paper-out condition Constant beep (10 seconds in duration) Failed download (via RS-232) Short interval beep (for length of download) Downloading data (via Wireless LAN) www.datamax-oneil.com... -
Page 21: Buttons
Once the printer senses these locations, it can accurately position the media for printing at the start of each label. Once selected, the printer will feed media, pause ~20 seconds and then complete the calibration. www.datamax-oneil.com... -
Page 22: Configuration Label
Connect to the port with the USB-symbol port cover. Connect the standard USB connector to an available USB port on the host Windows ® Your host computer should recognize the printer and begin “Adding Device Driver.” www.datamax-oneil.com... - Page 23 Once the connection is established, proceed to Section 3.4 - NETIra ™ Printer Configuration Utility for Wireless LAN connections and use the configuration tool to complete the setup. For advanced setup details, see Appendix C – Wireless LAN and Bluetooth ® Setup. www.datamax-oneil.com...
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Page 24: Netira ™ Ct Printer Configuration Utility
The NETira CT Printer Configuration Utility (available for download at www.datamax-oneil.com) is a ™ Windows -based configuration utility that allows the user to make changes to the existing printer setup ® via a serial, USB or Wireless LAN connection. NOTE: Information shown for NETira ™... - Page 25 “Send” button. NOTE: When using the “Send” button, only the changes displayed on the current page will be sent. The “Set current setting to printer” button will send all changes made to all pages. www.datamax-oneil.com...
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Page 26: Media And Calibration
The Sensor Type setting can be changed using the NETira ™ CT Printer Configuration Utility. You can find the software utility at www.datamax-oneil.com and download it from there to your computer’s hard drive. Follow the instructions on installing the utility to your PC. Launch the NETira ™... - Page 27 CT will change its column status from a green to an orange triangle when values are modified and do not match current printer values. Query the printer settings and if the orange triangle still present, try sending the “New Value” again. www.datamax-oneil.com...
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Page 28: Quick Media Calibration
Values displayed in the “New Value” column may change after a calibration. If the calibration is not successful, repeat the procedure. If the Quick Media calibration continues to fail, proceed to Section 3.5.3 - Manual Media Calibration. www.datamax-oneil.com... -
Page 29: Manual Media Calibration
5) Load Special Backing Media for Gap: Peel the label(s) off backing and place the backing over the sensor, close the door and then click “OK.” 6) Remove Stock: Remove all media from printer, close the door and then click “OK.” www.datamax-oneil.com... - Page 30 (be sure the printer is set to sense Black Mark media, see Section 3.4.1). 1) Click on the “Sensor Calibration” printer component. 2) Click the “Manual Media” button to start the manual- calibration process. Follow the instructions on the following screen. 3) Select the Reflective radio button, then click “OK.” www.datamax-oneil.com...
- Page 31 5) Load Special Q-Mark Media for Reflective Media: Place a black section of the media under the sensor, close the door and then click “OK.” Q-Mark Area Sensor 6) Remove Stock: Remove all media from printer, close the door, then click “OK.” www.datamax-oneil.com...
- Page 32 ™ CT will display a message indicating that the process has finished. In case of any error, a “FAILED CALIBRATION” message will be displayed. Repeat the process. 8) To confirm changes, observe that the Black Mark values have changed. www.datamax-oneil.com...
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Page 33: Presenter Mode
CT Printer Configuration Utility and query (connect) to the printer. ™ Enable the Presenter Sensor: 1) Click on the “Miscellaneous” printer component. 2) Set the “Present Sensor Equipped” to Enabled. 3) After updating the “New Value” column, click the “Send” button to send this change to the printer. www.datamax-oneil.com... - Page 34 NOTE: To test the proper operation of the printer, press the “Feed” button. The label is separated from the liner and a message “REMOVE LABEL” is shown in the LCD. After the label is removed, the printer will print the next label. www.datamax-oneil.com...
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Page 35: Printer Input Mode (Emulation)
1) Click on the “Systems Settings” printer component. 2) Set the ‘Input Mode’ to the desired emulation under the “New Value” column. 3) After updating the “New Value” column, click the “Send” button to send this change to the printer. www.datamax-oneil.com... -
Page 36: Saving & Loading Configuration Files
Sensor Calibration Data on Open” box to import sensor data with the configuration. Sensor data is printer-specific and should only be imported to the printer that it came from. 2) The configuration will now be loaded to NETira ™ www.datamax-oneil.com... -
Page 37: Printer Demo
There are two (2) ways to send demo-label formats to the printer, NETira ™ CT and the standalone Printer Demo program available for download at www.datamax-oneil.com. NETira CT Printer Demo: ™ 1) Launch the NETira CT Printer ™ Configuration Utility, select “Tools,” then “Printer Demo.”... -
Page 38: Firmware Update
When program updates and/or new features are added, they can be downloaded to the printer as follows: 1) Identify the new version for your model of printer from the Datamax-O’Neil website at www.datamax-oneil.com and download it onto your computer’s hard drive. NOTE: RL3/RL3e and RL4/RL4e firmware files are not interchangeable. 2) Launch the NETira ™... -
Page 39: Troubleshooting Tips
To maintain peak performance of the printer, Datamax-O’Neil offers a complete line of cleaning products, including pens, cards, films and swabs. Visit www.datamax-oneil.com to learn more. The following table outlines the recommended maintenance schedule for the various printer parts. - Page 40 1) Open the printer Cover. Remove any media installed in the printer. Open the External Media Door located in the bottom of the printer. External Media Door 2) Remove the cleaning card from its package. Insert the cleaning card through the External Media Door and into the printer as shown: Cleaning Card www.datamax-oneil.com...
- Page 41 “Step 1” breaks up the adhesive and the second pen “Step2” removes it. STEP 1 STEP2 The pen’s end cap has a plastic scraper to remove large buildup of adhesive from the printhead and other parts. NOTE: DO NOT USE ON THE PLATEN ROLLER OR SENSORS. www.datamax-oneil.com...
- Page 42 The media sensor or media-sensor circuitry may be defective: Call for service. Unable to print rotations: The characters are formatted outside the dimensions of the label: Check that the row/column values provide enough room for the height of the image being printed. www.datamax-oneil.com...
- Page 43 Printer fails to power ON: The battery may need to be charged: Charge the battery (see Section 2.1). For RL3/RL3e models, make sure the printer is turned on (see Section 3.1.3). Label advances eight (8) inches before a fault indication: The media may not be properly loaded: Reload it (see Section 2.3).
- Page 44 Physical Characteristics Dimensions RL3/RL3e: 5.6” w x 7.6” h x 3.2” d (142 x 193 x 81 mm) RL4/RL4e: 6.5” w x 7.9” h x 3.2” d (166 x 200 x 81 mm) Weight (printer only): RL3/RL3e: 1.95 lbs. (0.88 kg) RL4/RL4e: 2.16 lbs.
- Page 45 External charge contacts, 11-15V, built-in spike and surge protection Recharging 4-6 hours RL3 Endurance Prints more than 5,500 3”x1” (76.2 x 25.4 mm) labels when operating eight (8) continuous hours. RL4 Endurance Prints more than 320 4”x6” (100 x 150 mm) labels when operating 16 continuous hours.
- Page 46 • Software development kit: - Android 2.1 and above, IOS 5,6 and 7 - Microsoft Windows ® Desktop up to Windows ® 8, Windows ® 8 Store, Windows ® Mobile and Windows ® - C++, C Sharp, Java, Active X Control www.datamax-oneil.com...
- Page 47 Contact your sales representative for details. Direct Thermal Receipt Paper - 0.75" Core ID, 2.65" Roll OD Approx. Part Number Width x Length Rolls/CTN Labels/Roll LBS/CTN RL3e 740855-102 Premium - 3.0" x 164' - Continuous RL4e 740854-102 Premium - 4.125" x 171' - Continuous www.datamax-oneil.com...
- Page 48 Printer Models LBS/CTN Step 1 and Step 2 770189-000 RL3, RL3e, RL4, RL4e Label 2 Part Cleaning Pen A two-step process designed to remove adhesive residue and give the thermal printhead, rollers and paper path a thorough cleaning. Each step involves inserting a chemically saturated card into the paper path. Step one will remove adhesive residue.
- Page 49 RL Series Hand strap 210302-000 RL Series Shoulder Strap 750332-000 RL3 / RL3e IP54 Case 220280-000 RL Series "RAM Mount" compatible Adapter and Ball 280711-000 External Media Spacer - RL3 / RL3e 280688-000 External Media Spacer - RL4 / RL4e www.datamax-oneil.com...
- Page 50 USB Virtual COM port, check “Click on Settings” and select the COM port that is assigned to the Datamax-O’Neil USB CDC Class Device COM port. NOTE: The message “Done query printer” confirms that the communication process was successfully executed. www.datamax-oneil.com...
- Page 51 IP address method: Static Static IP address: According to your network IP range. Static Subnet mask: According to your network subnet mask. 3) After updating the “New Value” column, click the “Send” button to send these changes to the printer. www.datamax-oneil.com...
- Page 52 3) After updating the “New Value” column, click the “Send” button to send these changes to the printer. NOTE: To validate a successful Wireless LAN connection, the IP address obtained from the access point will be shown on the LCD display of the printer. www.datamax-oneil.com...
- Page 53 WEP Data Encryption: Enable WEP Data Encryption. WEP Key #1-4: Enter the WEP keys that match values used in the access point. 4) After updating the “New Value” column, click the “Send” button to send these changes to the printer. www.datamax-oneil.com...
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Page 54: C.4.2 Wpa2-Psk W/Ccmp
Group Cipher: TKIP Network Authentication Type: WPA2-PSK 4) Type the Pass Phrase under the “WPA_PSK_TKIP/WPA2_PSK settings” section. Note that Pass Phrase is case-sensitive. 5) After updating the “New Value” column, click the “Send” button to send these changes to the printer. www.datamax-oneil.com... -
Page 55: C.4.4 Wpa2-Enterprise
NOTE: EAP Type can be variable. Other values supported: EAP-LEAP, EAP-TTLS, EAP-PEAP and EAP- FAST. 4) Type the username and password under the “WPA/WPA2 Enterprise” section. 5) After updating the “New Value” column, click the “Send” button to send these changes to the printer. www.datamax-oneil.com... -
Page 56: C.4.5 Wpa-Psk Tkip W/Tkip
Group Cipher: TKIP Network Authentication Type: WPA2-PSK_TKIP 4) Type the Pass Phrase under the “WPA_PSK_TKIP/WPA2_PSK settings” section. Note that Pass Phrase is case-sensitive. 5) After updating the “New Value” column, click the “Send” button to send these changes to the printer. www.datamax-oneil.com... - Page 57 “Send” button to send these changes to the printer. 4) Allow 30 seconds for the printer to reset. For connection to the printer, please refer to the instructions included with your Bluetooth ® adapter or host computer/handheld. www.datamax-oneil.com...
- Page 58 Whenever possible, it is recommended to use the Composite Class, as it gives the most flexibility. However, on some systems (e.g., handheld devices) CDC or Printer Class alone should be selected, as handheld devices have limited support. Software/Files Needed: The following files can be downloaded from: www.datamax-oneil.com NETira CT Printer Configuration Utility ™ ...
- Page 59 6) After updating the “New Value” column, click the “Send” button to send this change to the printer. 7) Proceed to the appropriate section to complete the USB connection. Section C.3, Composite Class Section C.4, CDC Class Section C.5, Printer Class www.datamax-oneil.com...
- Page 60 4) Click “Add a local printer.” Then, click “Next.” 5) Select “Use an existing port.” NOTE: Try setting it for a COM Port higher than COM4.This can be updated once the printer and CDC drivers have been installed, if needed. www.datamax-oneil.com...
- Page 61 6) Scroll through the “Manufacturer” list and click on “Datamax-O’Neil.” Scroll through “Printers” and select the applicable printer. NOTE: If Datamax-O’Neil or the correct printer does not appear in the selection boxes, click on “Windows Update” and repeat Step 6 once the update is completed. www.datamax-oneil.com...
- Page 62 7) If the printer drivers were previously installed you may see this screen. Choose the setting that applies and click “Next.” 8) You can use the default or type in a printer name, click “Next.” 9) Share or do not share the printer, click “Next.” www.datamax-oneil.com...
- Page 63 11) Connect the USB cable to your printer and host PC. Right-click on your printer and select printer properties. Click on “Print Test Page.” If the print test does not print, verify that the printer Com Port and the USB CDC class device COM Port match. www.datamax-oneil.com...
- Page 64 Properties.” Next, click on the “Ports” tab. Verify that the Printer COM Port and the USB CDC Class Device COM Port match. To update the printer COM Port, select the port that matches the USB CDC Class device COM Port, then click “Apply” and “OK.” www.datamax-oneil.com...
- Page 65 If the printer fails to “Auto Detect,” check your RS-232 settings to ensure you have the correct COM Port selected. 4) Click on “Miscellaneous” and change the “USB Mode” to “CDC Class.” 5) Press “Send.” www.datamax-oneil.com...
- Page 66 If the printer fails to “Auto Detect,” check your RS-232 settings to ensure you have the correct COM Port selected. 4) Click on “Miscellaneous” and change the “USB Mode” to “Printer Class.” 5) Press “Send.” www.datamax-oneil.com...
- Page 67 Wireless Ethernet - 802.11 - Is Active Bluetooth ® - 802.15 - Is Active Battery Charging AC Plugged In WIFI Attempting to Connect WIFI Radio is OFF NOTE: Codes listing is for notification information only; no user interaction required. www.datamax-oneil.com...
- Page 68 Ribbon Is Low TPH Needs Cleaning RFID Write Warning Changes are Pending Low Voltage Power Down Imminent Rewinder Full Thermal Printhead Mismatch High Voltage Media Low Battery Low NOTE: Represents Warning notification and may require some action by user. www.datamax-oneil.com...
- Page 69 Close Thermal Printhead Latch Fault Invalid-Data Fault 802.11 (WIFI) Radio Fault (Bluetooth ® ) Radio Fault Battery Fault Battery-Charger Fault No-Battery Fault NOTE: User Interaction required to restore printing. Shut down or restart the printer when error codes above are displayed. www.datamax-oneil.com...
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