Troubleshooting - Sony SRS-XB31 Help Manual

Information
About the indicators
Updating the pre-installed software
Notes on use
Precautions
Notes on charging
Notes on waterproof and dust proof features
How to care for the speaker
About the BLUETOOTH wireless technology
Trademarks

Troubleshooting

What can I do to solve a problem?
Power supply
Unable to charge the speaker
Unable to turn on the speaker or the speaker suddenly turns off
Sound
No sound/Sound from only one speaker/Low sound level/Distorted sound/Humming or noise in the speaker output/No voice or low
voice from callers
Sound becomes low while in use
BLUETOOTH
Unable to pair the speaker with a BLUETOOTH device
Unable to connect the speaker to a BLUETOOTH device with One-touch connection (NFC)
Unable to connect a BLUETOOTH device with the speaker in the Speaker Add function
Unable to connect with a speaker in the Wireless Party Chain function
Reset
Using the RESET button
Initializing the speaker
4-735-510-11(1) Copyright 2018 Sony Corporation
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