Troubleshooting - Samsung SyncMaster 243T Owner's Manual

Troubleshooting

Check List
Before calling for service, check the information in this section to see if you can remedy any
problems yourself. If you do need assistance, please call the phone number on the warranty
card, the phone number on the Information section or contact your
Symptom
No images on the
screen. I cannot turn
on the monitor.
I cannot see the On
Screen Display.
Check List
Is the power cord connected
properly?
Can you see "No Connection,
Check Signal Cable" on the
screen?
If the power is on, reboot the
computer to see the initial screen
(the login screen), which can be
seen.
Can you see "Video mode not
supported" on the screen?
There is no image on the screen.
Is the power indicator on the
monitor blinking at 1 second
intervals?
Connected using the DVI cable?
Have you locked the On Screen
Display (OSD) Menu to prevent
User's Manual
dealer.
Solutions
Check the power cord connection and
supply.
(Connected using the D-sub cable)
Check the signal cable connection.
(Connected using the DVI cable)
If you still see an (error) message on
the screen when the monitor is
connected properly, check to see if the
monitor status is set to analogue.
Press Source button to have the
monitor double-check the input signal
source.
If the initial screen (the login screen)
appears, boot the computer in the
applicable mode (the safe mode for
Windows ME/2000/XP) and then
change the frequency of the video
card.
(Refer to the Preset Display
Note: If the initial screen (the login
screen) does not appear, contact a
service center or your dealer.
You can see this message when the
signal from the video card exceeds the
maximum resolution and frequency
that the monitor can properly handle.
Adjust the maximum resolution and
frequency that the monitor can
properly handle.
The monitor is in PowerSaver mode.
Press a key on the keyboard or move
the mouse to activate the monitor and
restore the image on the screen.
If there is still no image, press the
'Source' button. Then press any key
on the keyboard or move the mouse
again to activate the monitor and
restore the image on the screen.
You may get a blank screen if you
boot the system before you connect
the DVI cable, or disconnect and then
reconnect the DVI cable while the
system is running as certain types of
graphic cards do not send out video
signals. Connect the DVI cable and
then reboot the system.
Unlock the OSD by pressing the
MENU button for at least 5 seconds.
Modes)