PlayMechanix Big Buck HD Setup And Operation Service Manual

For use with: panorama cabinet 32” and 42” dedicated cabinets

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Setup and Operation

Service Manual

For use with:

Panorama Cabinet

32" and 42" Dedicated Cabinets

Revision HD-1.29-9.25-1

This software is based in part on the work of the Independent JPEG Group.

This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)

This product includes cryptographic software written by Eric Young (eay@cryptsoft.com)

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Page 1 32” and 42” Dedicated Cabinets Revision HD-1.29-9.25-1 Big Buck HD® Copyright 2012 Play Mechanix™ Inc. This software is based in part on the work of the Independent JPEG Group. This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)
Page 2: Table Of Contents
Product Specifications........................... 5 Setup ................................6 Panorama Cabinet Setup .......................... 6 32” or 42” Dedicated Cabinet Setup ....................... 13 Big Buck HD® Setup Wizard ........................14 Maintenance ............................... 17 Diagnostic Menu System..........................19 Menu Screens and Descriptions ......................20 Adjustments ..........................20 Audits ............................
Page 3 Ensure all connectors mate properly. If connectors do not slip in easily, do not force them. Connectors are often keyed and only connect one way. Check for correct orientation. Page 3 Big Buck HD® is a trademark of PlayMechanix™ Inc. All rights reserved.
Page 4: Safety
AC line cord. Contact your local distributor. Your warrantee, when applicable, lasts 60 days from your purchase date. You may not reproduce this document or any of its contents without written authorization from Raw Thrills™, Inc. or PlayMechanix™ Inc. PECIFICATIONS For reasons such as performance, this product’s specifications may change without notice.
Page 5: Product Specifications
Height – 80” Width – 35” Depth – 35” 42” Dedicated Cabinet Dimensions 42” Dedicated Carton Specifications Panorama Cabinet 32” Dedicated Cabinet with Operator supplied monitor *42” Dedicated Cabinet not pictured Page 5 Big Buck HD® is a trademark of PlayMechanix™ Inc. All rights reserved.
Page 6: Setup
12. Remove the items inside cash box: AC power cable, a bag of screws and tools, marquee power cable, this manual, registration packet, and cell antenna mount Verify Contents Verify you have received the following contents. (1) Big Buck HD® marquee (1) Marquee Power Cable (2) Monitor Stanchion (1) Mounting Bracket...
Page 7 A selection of the most commonly sized mounting screws has been included. (4) 6MM X 16MM machine screws (4) 6MM X 30MM machine screws (4) 8MM-1.25 X 16MM machine screws (4) 8MM-1.25 X 30MM machine screws Page 7 Big Buck HD® is a trademark of PlayMechanix™ Inc. All rights reserved.
Page 8 Setup Setup Cabinet Pedestal 1. Using a wheeled cart and at least one assistant, transport the cabinet to a suitable playing area. Proximity to Neon Lights Neon lights may reduce the ability of the IR sensors to accurately track the guns. Place the cabinet far away from neon lights or turn off any nearby neon lights.
Page 9 5. Locate hardware bag provided in the marquee box. 6. Using (4) ¼-20 x 3.5” flat-head bolts and (4) ¼-20 elastic stop nuts, secure stanchions. Step 6 Page 9 Big Buck HD® is a trademark of PlayMechanix™ Inc. All rights reserved.
Page 10 Setup Attach Mounting Bracket to Stanchions 1. Locate Mounting Bracket in the marquee box. 2. Position mounting bracket to use 3 hole set from the top of the stanchions. 3. Slide (4) ¼-20 x 3” hex bolts into mounting bracket from rear of stanchions. 4.
Page 11 7. Adjust depth of marquee. Be sure centering tab overlaps front of monitor. Marquee tab should be flush against monitor face. 8. Secure marquee depth and height by tightening (4) marquee bolts. Step 6 and 7 Step 8 Page 11 Big Buck HD® is a trademark of PlayMechanix™ Inc. All rights reserved.
Page 12 Setup 9. Connect IR marquee 6-pin connector at top of stanchion. Step 9 10. Verify monitor is centered relative to marquee by sliding monitor left or right. Centering monitor is critical for gun calibration and performance. 11. Secure monitor to bracket by tightening the set screws on the monitor mounts. Copyright ©...
Page 13: 32" Or 42" Dedicated Cabinet Setup
If so, turn off AC power and disconnect line cord. Contact Betson service. 13. Once software loads, you will be asked to setup the cabinet software. Page 13 Big Buck HD® is a trademark of PlayMechanix™ Inc. All rights reserved.
Page 14: Big Buck Hd® Setup Wizard
Big Buck HD® Setup Wizard ® The Big Buck HD® Setup Wizard provides a step-by-step setup procedure. Gun Calibration Panorama Cabinet 1. Pull the trigger on the left gun to indicate that it is Player 1. 2. Stand directly in front of the gun pedestal; aim at the dot above the screen and shoot.
Page 15 Select or setup a location for the cabinet. This will provide tracking/management functionality through coinup.com. It will also allow players to locate the game through bigbuckhd.com. Connectivity Wizard Accept cell contract or reconfigure connection. Page 15 Big Buck HD® is a trademark of PlayMechanix™ Inc. All rights reserved.
Page 16 Big Buck HD® Setup Wizard Verify Input and Output Functionality See the Diagnostic Section for further information. 1. Enter the SWITCH TEST menu and verify all switches function. 2. Enter the SCREEN TEST menu and verify that video is acceptable.
Page 17 Regular Gun Maintenance Procedure Big Buck HD® is equipped with two state-of-the-art custom-designed gun controllers. In order to maximize income potential, keep the guns in optimal working order by performing the following five- step procedure every time you empty the cash box.
Page 18: Maintenance
Maintenance Hard Drive Recovery Hard Drive Recovery is used to update your game with new software or return the game to factory Symptoms requiring hard drive recovery include: File Test reports bad or missing files Game fails to finish loading during startup After resetting the AC power, an error is reported You are prompted to insert a boot DVD Erratic Game or Attract Mode...
Page 19: Diagnostic Menu System
Shoot scroll up or scroll down to highlight menu options. Shoot select to enter the highlighted menu or perform the highlighted option. Shoot exit to return to the prior menu or exit the diagnostic system. Page 19 Big Buck HD® is a trademark of PlayMechanix™ Inc. All rights reserved.
Page 20: Menu Screens And Descriptions
Diagnostic Menu System Menu Screens and Descriptions Main Menu MAIN MENU Setup Wizard Adjustments Audits Online Resets System Information Tests Utilities Setup Wizard pg 14 - will only appear if setup wizard has not been completed Adjustments pg 20 - modify various game settings Audits pg 24 - view various tracking statistics Online...
Page 21 Alternative Payment Adjustments This menu allows control over accepting alternative payment. ALTERNATIVE PAYMENT ADJUSTMENTS Cash Card Setting Description Default Choices Cash Card Accept payment with cash cards ON/OFF Page 21 Big Buck HD® is a trademark of PlayMechanix™ Inc. All rights reserved.
Page 22 Diagnostic Menu System Main Menu Adjustments Online System Adjustments ONLINE SYSTEM ADJUSTMENTS Online Maintenance Hour 4:00 am-5:00 am DB Server Port Automatic File Server Port Automatic Setting Description Default Choices Online The 60-minute period during which online-enabled 4:00 am 24 hours in one Maintenance games contact the server to check for software hour increments...
Page 23 $1.00 Cost coin base unit setting Showdown $0.00 - $63.75 incrementing by Networked head to head game over 2 treks $2.00 Cost coin base unit setting Page 23 Big Buck HD® is a trademark of PlayMechanix™ Inc. All rights reserved.
Page 24: Audits
Diagnostic Menu System Main Menu Audits Audit screens help assess game performance, find intermittent problems, decide whether to adjust game difficulty and free game award and help maximize game earnings. AUDITS Coin Audits System Audits Gameplay Audits Main Menu Audits Coin Audits COIN AUDITS Total Money In...
Page 25: Online
Last Successful FS Transfer 04.05.2012 10:57:13 Last Successful DB Query 04.05.2012 10:58:13 Last Successful FS Connection 04.05.2012 10:57:13 Last Failed DB Query Never Last Failed FS Connection Never Page 25 Big Buck HD® is a trademark of PlayMechanix™ Inc. All rights reserved.
Page 26 Diagnostic Menu System Main Menu Online Cellular Information Cellular Information provides all relevant information if a cell modem is being used. CELLULAR INFORMATION Device Model Not Found Service Provider Mobile Number Mobile Line Unknown Connection Status Not Connected Roaming Signal Strength Bar Graph (0.0dBm) Main Menu Online...
Page 27 Displays various information regarding any classic tournaments assigned to the machine. TOURNAMENT INFORMATION Count Total – 0 – Complete – 0 – Active 0 Name Info Dates Ldrbds Page 27 Big Buck HD® is a trademark of PlayMechanix™ Inc. All rights reserved.
Page 28 Diagnostic Menu System Main Menu Online Online Debug Add-on Tourney Information This screen displays information for the machine’s add-on tournaments. Tournament ID: Unique identifier combining Animal, date, and an incrementing number Adv: Identifier related to the animal Treks: Indicates how many treks are played Max: Indicates maximum number of entrants Buy: Indicates entry cost per entrant Lbd: Indicates current number of entrants...
Page 29 Main Menu Online Online Debug Certificate Details Displays the client’s authorization certificate. Main Menu Online Online Debug Activate Cell Modem Activates the cell modem line for use. Page 29 Big Buck HD® is a trademark of PlayMechanix™ Inc. All rights reserved.
Page 30: Resets
Diagnostic Menu System Main Menu Online Online Debug Purge Query Cache Purging the query cache will clear any online information stored locally forcing the game to pull down the most current information. PURGE QUERY CACHE QUERY CACHE PURGED Main Menu Resets This menu allows for clearing of various settings and information.
Page 31 Left (Green) Gun Last Disconnect: Right (orange) Gun Connection: Pass Right (orange) Gun Disconnects: Right (orange) Gun Last Disconnect: Card Reader Connection: Pass Card Reader Disconnects: Card Reader Last Disconnect: Page 31 Big Buck HD® is a trademark of PlayMechanix™ Inc. All rights reserved.
Page 32 Diagnostic Menu System Main Menu Information View Log This page displays any logged events or errors that occur during the game. Main Menu Information Gun Information GUN INFORMATION Number of Attached Guns 2 Serial #’s Left (Green) Gun Info: Right(Orange) Gun Info: Connected Connected Serial #...
Page 33: Tests
The Switch Test menu has a unique exit procedure, because it checks the switches normally used for navigation. To exit the switch test menu, press the test button five times. Page 33 Big Buck HD® is a trademark of PlayMechanix™ Inc. All rights reserved.
Page 34 Diagnostic Menu System Main Menu Tests Input Tests Card Reader Test On swipe, card reader should read the card type and indicate success/failure for track 1 & 2. If results indicate failure, that card might be worn. If results indicate failure across several cards, card reader might be faulty.
Page 35 100 Hz – Right Channel Only 100 and 1000 Hz tests generate specific frequency sounds on the indicated channel. Cancel these sounds by selecting another test or exiting the menu. Page 35 Big Buck HD® is a trademark of PlayMechanix™ Inc. All rights reserved.
Page 36: Utilities
Diagnostic Menu System Main Menu Tests Lamp Test This test checks for burned-out start button lamps. Test lights left, right, then both buttons. Main Menu Tests File Test This tests the integrity of the contents of the hard drive, searching for corrupt or missing game files.
Page 37 Operator Split (50.0%) $0.00 Location Split (50.0%) $0.00 Send Collections Message contacts the server and delivers the latest collections information. Operator and location splits can be adjusted. Page 37 Big Buck HD® is a trademark of PlayMechanix™ Inc. All rights reserved.
Page 38 Diagnostic Menu System Main Menu Utilities Collections View Cash Card Details VIEW CASH CARD DETAILS Turn Based Play $0.00 Shootout Play $0.00 Bonus Only Play $0.00 Add On Trny Fees $0.00 National Trny Play $0.00 National Trny Funding $0.00 Custom Trny Play $0.00 Custom Trny Funding $0.00...
Page 39 Add On Trny Funding $0.00 Showdown Trny Funding $0.00 National Trny Funding $0.00 Operations Charge (0.0 days) $0.00 Custom Trny Funding $0.00 Total Coinup Service $0.00 Page 39 Big Buck HD® is a trademark of PlayMechanix™ Inc. All rights reserved.
Page 40: Coinup
CoinUp® ® Operation Overview Having your game connected to CoinUp® allows easy access to software updates and permits game health and earnings to be monitored via coinup.com. There are three ways to connect: wired, cellular, or wireless. Operator Registration New operators may register directly at the game. Simply follow the steps during the Setup Wizard. You will need a valid credit card to complete registration.
Page 41 Changing Antenna Location 1. Turn off AC power, unplug the power cord, and open the back door. 2. Remove 4 screws at front of bezel. Step 2 Page 41 Big Buck HD® is a trademark of PlayMechanix™ Inc. All rights reserved.
Page 42 CoinUp® 3. Remove 2 screws from each side of cabinet. 4. Remove 2 screws at the back of the bezel *not pictured. 5. Lift and prop up cabinet bezel. Be careful to avoid damaging start buttons, card reader, or keypad connections. Step 3 Step 5 6.
Page 43 16. Secure mounting plate to new location using the attached double stick tape. Warning: Once tape backing is removed and set, tape cannot be moved or reused. Step 14 Step 16 Page 43 Big Buck HD® is a trademark of PlayMechanix™ Inc. All rights reserved.
Page 44 CoinUp® Wireless Connection - Wi-Fi Adapter A Wi-Fi adapter comes preinstalled and preconfigured with the cabinet. Connection Wizard The connection wizard provides a step-by-step guide to configuring an internet connection. Select a connection type and follow the on screen instructions. Wired Configuration Dynamic will automatically try to assign an IP address to the game machine Static allows the game machine to be set with a fixed IP address...
Page 45 It can access the CoinUp® file server. 4. The test results section reports: SUCCESS or FAILURE. If any ping results in FAILURE, see the Troubleshooting chapter or call your distributor. Page 45 Big Buck HD® is a trademark of PlayMechanix™ Inc. All rights reserved.
Page 46 CoinUp® Game Registration After the first reboot with a network connection, you will be prompted to register your location. You can also register by entering the Diagnostic menu, select Online, then select Cabinet Location/Registration. 1. Login by swiping operator card or manually with operator id and pin. 2.
Page 47 CoinUp® honors company checks but must receive them three or more business days before the debit date. Late or delinquent deposits may exclude a game from access to online features and incur late fees. Page 47 Big Buck HD® is a trademark of PlayMechanix™ Inc. All rights reserved.
Page 48: Troubleshooting
Troubleshooting Warning: Review safety chapter before making any adjustments to game. General Troubleshooting Problem Possible Cause Solution Game will not power up Game not plugged in. Plug game into outlet. Game not turned on. Turn on main power switch. Game fuse is blown. Check and replace fuse.
Page 49 No power to RIO board Check for proper voltage (+5V, +12V) at RIO P2 connector Bad RIO Board Replace RIO board with known functional board Page 49 Big Buck HD® is a trademark of PlayMechanix™ Inc. All rights reserved.
Page 50 Troubleshooting Connection to CoinUp Troubleshooting ® General Connection Troubleshooting Problem Possible Cause Solution Connection Details and Test has IP Firewall is blocking communication Read firewall documentation. address but Test Connection reports with server. Ensure configuration allows ICMP Database Ping failure or File Server Echo.
Page 51 Ensure access point has power. off or disconnected. Ensure it is connected to router. Restart access point. Ensure router has power and is connected to cable/DSL modem. Page 51 Big Buck HD® is a trademark of PlayMechanix™ Inc. All rights reserved.
Page 52: Parts
Parts BBHD Vacform Assembly Item Part No. Description 702-00008-01 ORANGE ROUND ILLUM PB 702-00007-01 GREEN ROUND ILLUM PB 606-00680-01 DECAL- C’PANNEL-BBHD 606-00683-01 DECAL-KEYPAD-BBHD CR-PHMS 0.164-32x0.5x0.5-N 8-32 X .50 BUT-HD-BLK-BOLT 603-00567-01 VACFORM-C’PANEL-BBHD 600-00888-01 PLATE-KEYPAD 813-00006-01 KEYPAD-ATM STYLE – KEY TEK MSHXNUT 0.112-40-S-N 4-40 –...
Page 54 Parts Panorama Cabinet Assembly Part Numbers Item Part No. Description 601-00577-01 BBHD-42-WOOD-CAB-ASSY 601-00579-01 ASSY-REAR DOOR - 42 BBHD BBHD-42LCD-STAND-ASSY BBHD-42LCD-STAND-ASSY BBHD-VACFORM-ASSY BBHD-VACFORM-ASSY CARD-SWIPE-ASSY CARD-SWIPE-ASSY 800-00005-01 MID-WIDTH COINDOOR - BBHD BETSON 47-4450-XX GUN MOUNTING PLATE 600-00772-01 GRILL-SPEAKER-BBHD SX-RIO ASSY SX-RIO PCB ASSY - BBHD 807-00003-00 SPEAKER-6.5 INCH WOOFER-8OHM 2-1-02-00-00-017...
Page 56 Parts 32” Cabinet Assembly Part Numbers Item Part No. Description 601-00565-01 ASSY-WOOD-32” CAB-BBHD 601-00566-00 ASSY-REAR DOOR - 32"CAB-BBHD 601-00568-01 ASSY-WOOD-32"LCDBOX-BBHD BBHD-VACFORM-ASSY BBHD-VACFORM-ASSY Optiplex 390 Assy Optiplex 390 Assy-BBHD SX-RIO ASSY SX-RIO PCB ASSY - BBHD CARD-SWIPE-ASSY CARD-SWIPE-ASSY BETSON 47-4450-XX GUN MOUNTING PLATE 600-00896-01 SINTRA-GRAPHICS PANEL 606-00719-01...
Page 58 Parts 32” Monitor Assembly Part Numbers Item Part No. Description 601-00568-01 ASSY-WOOD-32"LCDBOX ASSY-32"OEM-LCD-WOOD ASSY-32"OEM-LCD-WOOD ASSY-BTM-LED-ARRAY-32"BBHD ASSY-BTM-LED-ARRAY-32"BBHD ASSY-TOP-LED-ARRAY-32"BBHD ASSY-TOP-LED-ARRAY-32"BBHD White LED Strip-30 30" LG WHITE LED STRIP 820-00001-00 FAN-120MM-120VAC-15/19W 800-00001-00 GUARD-FAN-WIRE-120MM 2-1-10-00-00-000 5.25 Full Range Speaker 600-00745-01 TUBE-42"LCD MOUNT-BBHD 600-00772-01 GRILL-SPEAKER-BBHD 600-00820-01 BLOCKER-SINTRA-TOP MARQ 600-00747-01...
Page 62: Contact Information
Contact Betson Enterprise Headquarters or your local Betson office for sales, technical information, warranty or repair. Betson can be reached at (800) 524-2343 Fax (201) 438-4837 www.betson.com CoinUp® Service Betson Enterprises Headquarters PlayMechanix™ www.playmechanix.com 303 Paterson Plank Rd. 800 Roosevelt Road, Suite D-103 Carlstadt, NJ 07072...

PlayMechanix Big Buck HD Setup And Operation Service Manual

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