Common Equipment Problems With Solutions; Common Water Problems And Solutions - NPI 110 Sport Owner's Manual

Pump with Motor (may vary per model)
COMMON EQUIPMENT PROBLEMS AND SOLUTIONS
Symptoms
1. No jet action (air lock)
2. GFCI keeps tripping
3. Water in equipment area
4. Only a portion of the jets work
Note: If problem persists after performing the suggested solutions, contact your Dealer to
assist in resolving the problem. Any other problems not listed above, contact your Dealer.
Problem Cause
Calcium deposits
 Hard water.
on shell surface
 pH, total alkalinity not in balance.
Cloudy water
 pH, total alkalinity not in balance.
 Damaged or dirty filter.
 Addition of incompatible chemicals.
 Low chlorine level.
 Buildup of oils, soap, foreign matter.
Colored water
 Copper or iron metals in Hot Tub due
to water supply or corrosion of heater.
 Total alkalinity, pH are low.
Excessive Foam
 pH, total alkalinity not in balance.
 Low calcium hardness.
 Inadequate oxidation.
 Addition of incompatible chemicals.
 Buildup of body oils and/or
contaminants.
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ELECTRONIC EQUIPMENT, continued

COMMON WATER PROBLEMS AND SOLUTIONS

Solutions
Shut-off T-valves must be in the up position.
Loosen pump/motor unions to allow air out.
New install: incorrect GFCI wiring.
Check: drain cap, equipment pump/motor unions, pump drain plug.
Check that individual jets are open. Turn whirlpool diverter jet(s).
Solutions
Clean with a non-abrasive Hot Tub surface cleaner. Test water,
adjust pH as needed. Add a stain and scale control chemical.
Add a water clarifier. Circulate for a minimum of 30 minutes.
After water has cleared, clean filter cartridge with a filter cleaner
or replace if necessary. Test chlorine and pH levels, adjust if
necessary. Change water.
Add an iron/stain and scale remover.
Test pH, adjust if necessary.
Add an anti-foam agent.
Add shock.
Adjust chlorine level.
Test pH, adjust if necessary.
Take water sample to dealer to check total alkalinity and
calcium hardness. Change water.
Ozone Generator (optional)