Avacen 100 User Manual
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User Guide
Model AVACEN 100
Caution: Please read the entire user guide with care prior to using the device.
AVACEN is a Registered Trademark of AVACEN, Inc.
Protected by one or more of the following U.S. patents: 8,679,170; 9,066,781; 9,192,509;
9,687,385; international equivalents. Other patents pending.
AVACEN Medical
9835 Carroll Centre Rd. #104
San Diego, CA 92126
(888) 4-AVACEN (888-428-2236)
www.AVACEN.com
THE QUICK START GUIDE IS ON BACK COVER
171208

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Questions and answers

Tamara Deer
March 24, 2025

My Avacen Seal is not closing

User image 67e0b8c7981b9
1 comments:
Mr. Anderson
March 24, 2025

The Avacen 100 seal may not be closing due to the following reasons:

1. The inflatable cuff is not properly sealed at the wrist.
2. The pressure line is not connected to the inflatable cuff or is obstructed.
3. The vacuum chamber is not positioned correctly, with the silicone seal resting on top of the plastic "wall" instead of making proper contact.
4. The thumbscrews securing the vacuum chamber are not tightened properly.

If the unit cannot reach the proper vacuum level within 60 seconds or loses vacuum during therapy, it will display an error message and power down.

This answer is automatically generated

Summary of Contents for Avacen 100

  • Page 1 Model AVACEN 100 Caution: Please read the entire user guide with care prior to using the device. AVACEN is a Registered Trademark of AVACEN, Inc. Protected by one or more of the following U.S. patents: 8,679,170; 9,066,781; 9,192,509; 9,687,385; international equivalents. Other patents pending.
  • Page 2 AVACEN 100 Diagram OK/Accept/ Confirm/ Display Panel Select ✔ Silicone Seal for ON/OFF Vacuum Chamber Left Right Vacuum Chamber Pins Metal Heatpad Down Power Plug Inflatable Cuff Power Supply Connector Pressure Holes Metal Heatpad Sanitary Mitt Hand Positioning Tips: KEEP WRIST STRAIGHT AND IN THE CENTER OF THE CUFF!
  • Page 3: Table Of Contents

    D. Do I need a new a Mitt every time I have a treatment? ........... 11 E. Do I need to purchase the Mitts from AVACEN? ............... 11 F. The AVACEN 100 powers down while the 'Sealing Cuff' message or 'Lost Vacuum Seal' message is displayed ......................12 G.
  • Page 4 R. Hand itches or tingles ......................15 S. My hand is reddish-colored like it has been in hot water ..........15 T. Sweating when using the AVACEN 100 ................15 U. Discomfort in wrist or forearm during use ................. 15 USER SETTINGS ........................
  • Page 5: Description

    1. DESCRIPTION The AVACEN 100 is a Dry Heat Therapy FDA Class II Medical Device. It consists of a control panel, metal Heatpad, and a Vacuum Chamber with an Inflatable Cuff. The vacuum pump and heat source are in the base of the unit. For proper function and to maintain sanitary conditions, the AVACEN 100 MUST be used with the supplied hand mitts.
  • Page 6: Warnings & Precautions

    • To prevent damage to the mitt and inflatable cuff: remove all jewelry (rings, bracelets, watches) from the hand that will be used for therapy. • Do not use the AVACEN 100 on a hand that has open sores or wounds. Any level of major discomfort (after lowering temperature first) is not normal.
  • Page 7: Important Safety Information

    AVACEN part number 50-100000. • Do not store the AVACEN 100 in direct sunlight. The AVACEN 100 should be stored in a clean, well-ventilated area at room temperature. Keep out of reach of small children and pets.
  • Page 8: Contact Information

    Represen tative infor rmation Identificat ion of Man ufacturer Indicates c compliance to Europea an Directive Complies w with 47 CFR R Part 18 fo or Industrial , Scientific, and Medic Equipmen AVACEN 10 00 User Gu uide 171208...
  • Page 9: Operating Instructions (Normal Mode Operation)

    It is v very import tant that t the AVACE N 100 is p laced on a a level surf ace and yo our hand is s NOT insid rn the dev the V...
  • Page 10 Metal Hea atpad. s the On/O IMPOR TANT: If yo ou acciden ntally pres Off button instea d, remove e your han d from the unit be efore turnin ng it on ag gain. AVACEN 10 00 User Gu uide 171208...
  • Page 11: Cuff Sealing

    Too much pressure will set off an alarm (beep) and display Slightly "Lift Hand Slightly". Too little pressure will set off an alarm (beep) and display Push Hand "Push Hand Down Slightly". Keeping the HPI in the middle Down Slightly will ensure ideal function. AVACEN 100 User Guide 171208...
  • Page 12: Pausing A Therapy Session

    Pressing the ▼ button on the control panel while running will cause the therapy timer to decrease in value. Holding the ▼ button down will cause the timer to continue dropping until it reaches zero (00:00) Then the AVACEN 100 will shut off. 15. ADJUSTING THE THERAPY TEMPERATURE Pressing the ◄...
  • Page 13: Standby Mode Operation

    Insert Hand AVACEN 100. Press ✔ The AVACEN 100 is now ready for the next user. The rest of the device functions are the same as described in the "Normal Mode Operation" section of this manual. 19. GAME MODE OPERATION To enter Game Mode, you must press the ▲...
  • Page 14 "Did you actually try?" "Come on! Try harder!" "My grandma could do better!" "Yay! You got the new low score!" Pressing the ✔ button again causes the unit to turn off or go back into standby mode. AVACEN 100 User Guide 171208...
  • Page 15: Troubleshooting And Faq

    20. TROUBLESHOOTING AND FAQ If you are having problems using the AVACEN 100, review this section to see if a solution is described. If you are still having trouble, call AVACEN Medical at (888) 4-AVACEN (888-428-2236) and select "Customer Service" or email: CustomerService@AVACEN.com. When you call, have your AVACEN 100 ready and make note of the device serial number (marked on the bottom of the device).
  • Page 16: Message Is Displayed

    Heatpa ad" messag ge will con ntinue to a ppear for 30 second s and the AVACEN 1 100 will pow wer down It is ver ry importa nt that the e AVACEN 100 is pla ced on a le...
  • Page 17: Calibration Failed" Message

    There is an air pump inside the AVACEN 100 that runs during therapy. Some motor noise is normal, and the noise will vary as the AVACEN 100 adjusts the air pressure of the inflatable cuff and inside the vacuum chamber. This improves the comfort of the inflatable cuff.
  • Page 18: I Keep Getting A "Push Hand Down Slightly" Or "Lift Hand Slightly" Message

    L. I keep getting a "Push Hand Down Slightly" or "Lift Hand Slightly" message It is very important that the AVACEN 100 is placed on a level surface and your hand is NOT inside the Vacuum Chamber when you turn the device on. If your hand is inside the vacuum chamber (resting on the Heatpad) when the device is turned on, the onboard computer will not measure your hand pressure correctly.
  • Page 19: Excessive Swelling Of The Hand

    Q. Red or purple spots on the hand Red or purple spots on the hand (usually the backside) after the first couple of AVACEN 100 uses can be caused by a minor hemorrhage (petechia). These spots are harmless and will likely vanish within a few days.
  • Page 20: User Settings

    21. USER SETTINGS There are some settings that can be made on the AVACEN 100 that will be stored. Even if power is removed, the settings are kept. The following User Settings can be made on the AVACEN 100: • Language Selection User Settings: •...
  • Page 21: Default Therapy Temperature

    G. Run Self-Sealing Test The AVACEN 100 can perform a self-test to check for air leaks. If you are talking to AVACEN Customer Support, they may ask you to go to this menu. This test may also be helpful when trying to see if there are any leaks in the inflatable cuff.
  • Page 22 ", along wi th a numb ber score. Seali ing T Test The nu mber scor re is from 1 1 to 100. A A higher n umber Passe ed: 85 means that the s eal was be etter than a lower nu umber.
  • Page 23: Cleaning

    2. CLEAN NING The o outside sur rfaces of th he AVACEN N 100 can be wiped down with h a damp c cloth or a d disinfectan hand wipe. Do not use a ny harsh c leaners or r gel sanitiz...
  • Page 24: Removing The Seal

    Seal Seal Re emoval: Lif ft the Vacu Chamb ber vertical lly away fr om the AVACE N 100. Rem move the s seal from t Vacuum m Chambe er by gently y peeling t seal aw way from th...
  • Page 25: Installing The Vacuum Chamber

    The p ins just en nsure that t Vacu um Chamb ber always s stays in th he proper position. thum mbscrews a are provide ed, tighten n by hand o only. AVACEN 100 User G Guide 171208...
  • Page 26 AVAC CEN 100 so o that it is not kin ked or obs structed. It is not ne eeded to force th...
  • Page 27: Ec Declaration Of Conformity

    Place e of issue: n Diego, CA A, USA Manu ufacturer: VACEN Inc. Signa ature: Name omas Mue ehlbauer Posit ion: Date: October 2 2016 AVACEN 100 User G Guide 171208...
  • Page 28: Guidance And Manufacturer's Declaration: Electromagnetic Emissions And Immunity

    EMC information provided in this document. This declaration applies to the model AVACEN 100. The device is intended for use in the electromagnetic environment specified. The customer or the user of the device should assure that it is used in such an environment.
  • Page 29 RF transmitters, an electromagnetic site survey should be considered. If the measured field strength in the location in which the AVACEN 100 is used exceeds the applicable RF compliance level above, the AVACEN 100 should be observed to verify normal operation. If abnormal performance is observed, additional measures may be necessary, such as re-orienting or relocating the AVACEN 100.
  • Page 31 Power Supply Connector Pressure Holes Metal Heatpad Sanitary Mitt Hand Positioning Tips: KEEP WRIST STRAIGHT AND IN THE CENTER OF THE CUFF! CORRECT INCORRECT POSITION WRIST IN MIDDLE OF CUFF PARALLEL WITH CHAMBER CORRECT INCORRECT AVACEN 100 Quick Start Guide 171208...
  • Page 32 • Have any other medical concerns Do not use the AVACEN 100 on a hand that has open sores or wounds. Any level of major discomfort (after changing temperature) is not normal. Stop using the AVACEN 100 right away. Report the problem to AVACEN Customer Support at (888) 4-AVACEN (888-428-2236) or email AVACEN at CustomerService@AVACEN.com...

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