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Section 4: Technical Support and Maintenance
Solutions to Common Problems
Problem
The Elo Backpack does not turn on when power is
applied to the system.
Monitor connected to the Elo Backpack has a blank
screen
User Manual – I-series 2.0
Suggested Troubleshooting
Check that the power cable is properly connected to the wall and the Elo
Backpack. If the power LED is solid white, then the system is ON. If the power LED is
orange, then the system is OFF.
If the system stays in the OFF state, try unplugging the power cable and then re-
plugging it after five seconds
In the case that the power button LED displays solid white light, there may be an issue
with the display. Please contact Elo Support.
If the power button LED is blinking, the system may be in SLEEP mode. Press the power
button to bring the unit out of SLEEP mode.
UM600183 Rev. A, page 26 of 38
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